Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Automatic Call Joining and Recording: Many users have found the feature highly beneficial, eliminating manual effort. They appreciate the seamless process of joining calls without delays, ensuring efficient communication flow. The quick upload speeds for recordings also contribute to a smooth user experience.
AI Transcription Accuracy: Customers praise the precision in capturing conversations, facilitating easy searches for specific phrases or keywords. Several reviewers note the superior transcription quality compared to other solutions, highlighting its role in boosting productivity during call analysis and review processes.
Coaching Capabilities and Insights: Users value the coaching suggestions and identification of areas for improvement for personal development. The analytics and actionable data provided are considered crucial by many for enhancing sales performance, enabling informed decision-making based on comprehensive insights into call dynamics.
Misattributed Statements: Users have expressed frustration over misattributed statements in calls, which has led to confusion during discussions and potentially inaccurate records of conversations, affecting the reliability of stored information and overall communication within teams or meetings.
Cumbersome Call Removal Process: Some users have encountered a cumbersome process when trying to remove Chorus from a call, causing delays, interruptions, and impacting the flow of communication within teams or meetings where efficiency is crucial.
Missed Recordings Impacting Review: There are reports of missed recordings significantly impacting the review of important discussions, potentially resulting in incomplete insights or analysis that could influence decision-making processes negatively and hinder effective knowledge sharing.
