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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

What is Exotel?

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(411)

Attribute Ratings

Reviews

(1-25 of 204)
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Jonathan Hernandez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It fits well into my tech stack now as everyone in our company is using it. They use it for grabbing recordings, getting feedback, or just learning from other peers who are doing well in their roles. Without this tool we would not be able to fully see where we are all able to improve and get thing rolling in the right direction.
Lisa Diamantidis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I very much enjoy used Chorus by ZoomInfo, it easily plugs into my google calendar and is easy to add to meeting invites, meetings are then run through Zoom which most people are familiar with. The tool is silent in the background and simply appears as a notetaker. I find this tool super intuitive and simple to use
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Chorus by ZoomInfo is integrated with Zoom. We use Zoominfo to get contacts from Linkedin Sales Nav to Hubspot / Salesloft. We didn't use a recording tool before Chorus by ZoomInfo and were just watching recording from zoom directly. Its nice that Chorus by ZoomInfo calls don't delete after 90 days like Zoom does (unless downloaded).
Ashley Linn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chorus integrates into Salesforce, ZoomInfo, and ZoomInfo Engage. While the platform is incorporated into Salesforce, we would like to see a somewhat better integration. Currently, we have to hunt around a little for the Chorus notes within our Salesforce org. It would be much better if these notes were added directly to the contact or account details for easier discovery. Allowing the team to find all the information in one location is better than having to go back and forth between the two platforms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Its invaluable to the Customer Success, Implementation and Strategic Product Consultants teams-Allows us to watch meeting recordings for meetings we couldnt join
Allows us to share recordings with clients for future use and extended trainings
Amazing for Onboarding tour new hires and for our clients to share
Buck Duncan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus pares great with our current stack of products. I use zoom info a lot as well and having a software and program that not only tracks how my conversations are going but gives me feedback on it in a timely manner is helpful. In the past I have used google docs and excel to track things and this is much easier.
January 30, 2023

Great tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's a great tool to help onboard new hires and review discussed conversations. It's very helpful to have Chorus.ai to fall back on when the team is questioning something that was discussed on a call and can easily grab snippets of conversations to show what was actually said during meetings.
December 02, 2022

Chorus.ai is Awesome!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have not used any automated recording programs up to this point. We looked into what Chorus.ai has to offer and how it integrates with all our products and decided it was a great fit for out company.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai fits nicely into our existing tech stack because once your settings are complete, there is not much else you have to do. Chorus.ai integrates with all of our tools nicely. As long as you have your email settings correct in chorus, the tool will automatically join all of your zoom meetings and record, then send an email shortly thereafter with transcription notes and an analysis of the next steps.
Score 1 out of 10
Vetted Review
Verified User
In my opinion, it is poor when compared to Microsoft Teams. Integration to SF is not great currently - as the volume of data & repetition of the data makes sent by Chorus to SF makes it hard to search for useful content in SF
Thiago Ló | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's definitely a feature that became part of our tech stack and won't go away. I personally haven't had the opportunity to try other tools that compete with Chorus.ai, but I have heard they lack in quality when compared to Chorus.ai, or are not cost attractive as well. Compared to my old tools (notepad + pen) I can say it's a game changer.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It fits well and is something needed in a sales tech stack. I have used similar tools in my time as a manager and sales rep. Chorus.ai is all around the best that I have used. I like all the features it comes with and how simple it is to use on a daily bases.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai positively impacts our existing tech stack and I'm so glad we have it! This is the first time I've used it and I'd be lost without it. The only other meeting recording tools I've used before are Google Meets and Zoom, Chorus.ai is more robust in its offerings.
Bonnie Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used Truly as a phone for work in the past, which I liked but there was no coaching aspect. I like that Chorus.ai makes recordings and snippets easy to share. I also use Outreach and I find that Chorus and Outreach work well together. I can share a recording via Outreach.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Before we had Chorus.ai we relied on using the recording features built into our conferencing phone software or our video conference software. While to do a good job in recording that is where their usefulness ends. They are stored on individual machines and not transcribed or had their topics tracked.
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