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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Learn from top reviewers

Great for Sales Calls and Demos.

Rating: 9 out of 10
December 30, 2024
IncentivizedVetted ReviewVerified User
We use it to record our sales calls and demos with our customers. It is connected to our Zoom instance so that whenever a call starts, it joins as well. It also takes notes an...
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Verified user
Contributor
Chorus by ZoomInfo5 years of experience

Action items and call summaries deliver a single source of truth

Rating: 10 out of 10
October 7, 2024
IncentivizedVetted ReviewVerified User
The automatically generated summaries of 1. action items and 2. the call itself with external partners and customers are incredible. They pick up deeply technical information ...
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Avery Robins
Account Manager - Other
Customer Success Manager
Redpanda
Chorus by ZoomInfo1 year of experience
Verified on LinkedIn

Can't do my job without Chorus by ZoomInfo - SaaS Sales

Rating: 10 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
Our entire sales and client services team now uses Chorus by ZoomInfo. Every meeting we have with outside entities (customers, prospects, vendors, etc) is captured by Chorus. ...
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Tim Root
Team Lead - Sales
Sr. Account Executive
DD Tech
Chorus by ZoomInfo3 years of experience

Highest-quality meeting summaries and automated transcriptions

Rating: 8 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
Our agency uses Chorus by ZoomInfo for automated call recordings and transcripts. We are a content marketing agency, so we hold frequent client meetings, and we frequently nee...
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Beth Carter
C-Level Executive - Corporate
Chief Strategist
Clariant Creative Agency
Chorus by ZoomInfo1 year of experience

Chorus by ZoomInfo Review

Rating: 9 out of 10
July 9, 2024
IncentivizedVetted ReviewVerified User
I used Chorus by ZoomInfo daily, on every sales call I take, so it takes notes for me and saves me time when I have to pass on the information collected during the call to the...
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Pauline Stice
Employee - Sales
Lead Response Representative
Lucid Software
Chorus by ZoomInfo3 years of experience
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How Chorus by ZoomInfo Differs From Its Competitors

Advanced Features

It's easy to share and clip snippets of calls to share with sales leaders or enablement teams. Tools for playlists, coaching, and analytics help dive deeper into the number of meetings, meeting duration, number of engaging questions, meetings that ended with defined next steps, etc. I honestly …
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Tech Stack

Chorus has been a great addition to our tech stack. It integrates with our Zoom instance to automatically add itself to customer calls. It also integrates with our Slack license, so we get notifications with the meeting notes and the detailed breakdown after the call has ended, which has been …
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Innovative Uses

I don't think we've used it in any special or innovative way. We just use the technology to record our calls, and it provides breakdowns and analytics afterward—nothing too crazy. We could probably be using the rest of the capabilities more effectively.
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Support & Onboarding

meh. it's average at best. super quick at shooting you the "We got your issue" email. course I get two of those because Chorus and Zoominfo support are somehow intermingled. <br><br>Knowledgebase? Come on.
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Advanced Features

Chorus by ZoomInfo has helped improve our sales process, and the quality of the sales team so that we can anticipate buying signals and close deals easily. It is a time gain for follow ups and getting efficient next steps done. I haven't used the playlists and scorecards features yet because I …
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Tech Stack

Chorus by ZoomInfo was part of our Okta tools. We would use it daily, as part of the most important tools in our tech stack. It fits in perfectly because we also use ZoomInfo daily, Zoom, and Salesforce.
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Innovative Uses

I am not exactly sure. I think it is pretty typical to use it in coordination with Zoom, with Slack and with Google Calendar. The Slack integration particularly makes sense as we would receive the recap of each call right after the call has been made.
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Tech Stack

All calls with external organizations are (by default) recorded by Chorus. This is an incredible automation that helps me keep track of action items and account histories.

I have not used a tool like this in the past.
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Tech Stack

Chorus by ZoomInfo integrates with Zoom very nicely. Prior to investing in Chorus, we manually downloaded Zoom recordings and had transcriptions manually created by a transcription service. Chorus makes all of this much easier.
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Support & Onboarding

The customer support team helped us set up our Chorus by ZoomInfo account and showed us how to properly integrate Chorus and Zoom. They also helped us understand how to create snippets and playlists, which was really helpful. We were very pleased with the onboarding experience.
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Advanced Features

The key features that we use are the call recordings and deal notifications. The call recordings help us understand how the flow of each call went. It shows us whether we were asking the right questions and providing the information the people on the other end were looking for. It shows us where …
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Tech Stack

Unless the people on the other end of the call object to it being used, Chorus by ZoomInfo is a tool that we use on every external meeting. We tried Gong for a short while and found that it did not compare well with Chorus by ZoomInfo. While Chorus by ZoomInfo will usually give you ten key points …
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Innovative Uses

Our VP of Sales recently asked our sales team to prepare a Power Point presentation on one of the SAP solutions that [...] provides. We each chose different services and formatted our slide decks differently. At the end of each presentation the team provided each of us with feedback as to what …
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Support & Onboarding

We have been using ZoomInfo for the past four years and their knowledge base and free training resources have always been a tremendous value to us. They have always reached out to us whenever we have added new sales people to see what they could provide in the way of onboarding and training. At …
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Advanced Features

We use all these features, it enables us to prioritise opportunities, act faster and improve internal communications.
It also helps forecast accuracy and encourage proactive actions
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Tech Stack

We use it aside the entire sales funnel from lead creation to opportunity closed won
This product supports us all the way unlike other products which we use to support a certain point in our business
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Innovative Uses

The Call Recording and Analysis made the biggest impact of all features, it allows us to improve the quality of interaction with leads and ultimately increases the leads conversion rate
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Support & Onboarding

I'm on the Admin side and was in charged on the purchase and implementation project.
We received guidance from Chorus but I run the actual implementation myself.
It was straight forward and Intuitive project
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Tech Stack

I have been using Gong.io extensively after I was hired from Info-Tech. The features were straightforward and did not require any training. Chorus.ai seems to have all the features but the dashboard and the call track is complicated to use.
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Onboarding Wisdom

The recordings of the regular VOIP calls, prospect, or client calls are hard to find. To access the calls, you need to be really accurate on the opportunity name, and the prospect name. I was never successful with finding the call recordings with the prospect email. It is so difficult to open up …
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Lessons for Success

I was able to quickly catch the main topic of the discussion, next steps, and any questions that may have come up.

The meeting details, Actions Items, Key Points, and the Conversation Metrics enables me to develop better strategy when planning the next steps with the prospect.

These detailed …
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Tech Stack

In the era of inception of AI which is evolving faster than humans, Chorus will play an important role to enable Machine intervention to be coupled with Human interaction which is the best combo that companies can hope for.
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Advanced Features

Our business operates differently from standard sales teams, so we didn't utilize as many sales-focused features in using Chorus by ZoomInfo. However, we did find that the ability to review and analyze customer calls was highly beneficial to improving the quality of our interactions between our …
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Tech Stack

Chorus by ZoomInfo has been one of our most common go-to tools. As the business continues to operate remotely for our team and many of the clients we are working with, it is incredibly beneficial to have a tool that can be depended upon to document, transcribe, and record our conversations. These …
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Innovative Uses

I'm not sure how unexpected or innovative our use of Chorus by ZoomInfo was or has been, but I appreciate how we utilized it to make various roles easier. For instance, our organization has been growing steadily, and new positions are being created regularly, which often means we don't yet have …
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Support & Onboarding

Initially, our team was a little apprehensive about utilizing Chorus by ZoomInfo regularly. However, thanks to the free training resources and online information, we quickly became comfortable using it regularly. We assigned our regular users to become Chorus certified in the ZoomInfo training. …
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Advanced Features

Scorecards have been inpactful for our business as it has helped us look at ways we can improve not just as a seller but where we could ask better questions to the prospect. Also, making sure we are making proper discovery and asking the right questions. Other key pieces are looking at how long we …
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Tech Stack

It fits well into my tech stack now as everyone in our company is using it. They use it for grabbing recordings, getting feedback, or just learning from other peers who are doing well in their roles. Without this tool we would not be able to fully see where we are all able to improve and get thing …
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Innovative Uses

Most ways have been to provide snippets to sellers by someone who is reviewing the calls at the end of the week. It provides us with a view on how others are handling their deals and maybe some lines we can use in our own. Major win for the org as a whole.
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Support & Onboarding

I have not had the chance to work with the Chorus by ZoomInfo support system. thankfully, everything has been relatively easy to use, and I have been able to find everything I need. Should it be any close to the way their support in the past has been with finding contact I imagine it to go very …
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Advanced Features

At my organisation Chorus by ZoomInfo is used as a note taker to join meetings, record our discussion, provide coaching, conversation analytics, and provide a wrap up which includes a follow up email to the prospect that we have met wit calling out action items, any follow up that we said we would …
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Tech Stack

I very much enjoy used Chorus by ZoomInfo, it easily plugs into my google calendar and is easy to add to meeting invites, meetings are then run through Zoom which most people are familiar with. The tool is silent in the background and simply appears as a notetaker. I find this tool super intuitive …
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Innovative Uses

Chorus by ZoomInfo is used within my organisation by the Account Development Representative team, there have been a huge number of positive impacts but I'll say one that I like the most is the capabilities to monitor the number of filler words we use per minute, we can then monitor this over time …
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Support & Onboarding

I have not had the pleasure of working with the Chorus by ZoomInfo customer support team. In my organisation we have a team member who is trained on the Chorus by ZoomInfo tool and we reach out to this particular colleague for support. I will however say that this colleague of ours knows the tool …
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Tech Stack

Chorus by ZoomInfo is integrated with Zoom. We use Zoominfo to get contacts from Linkedin Sales Nav to Hubspot / Salesloft. We didn't use a recording tool before Chorus by ZoomInfo and were just watching recording from zoom directly. Its nice that Chorus by ZoomInfo calls don't delete after 90 …
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Advanced Features

I use the scorecards to see which teammates have the highest closing percentage as well as positive calls. When going for my next position I have been using Chorus to review our top performers so that I can mimic what they are doing. I like the playlists for positive calls as well as follow up …
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Tech Stack

Chorus pares great with our current stack of products. I use zoom info a lot as well and having a software and program that not only tracks how my conversations are going but gives me feedback on it in a timely manner is helpful. In the past I have used google docs and excel to track things and …
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Innovative Uses

We have used Chorus to train our new people. this lessens the burden on management and directors of having to personally sit and train each and every new hire.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is …
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Support & Onboarding

The zoom info team seems to be quick and responsive if we ever have issues with the software. I have only run into it a couple times the zoom has not transferred information into our CRM software efficiently. This was solved by the end of the week without any other problems arising
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Advanced Features

The biggest use for the team is the individual engagement tab which houses all the rep's calls. Additionally the analytics tab allows us to review different conversation skills and view areas of improvement. Playlist are also a helpful feature that allows us to group calls whether they be …
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Innovative Uses

The team has utilized the clip feature heavily to allow us to share impactful sales moments between other reps as well as clip vital portions of demonstrations to share with prospects. This feature has allowed us to highlight positive sales skills and encourage the reps to continue said skills.
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Advanced Features

The sales manager has found the analytics piece very helpful, especially during training sessions and one-on-one meetings. We'd like to start gamifying the analytics for weekly/monthly prizes. Who can get the most engagement from their meetings, who has the most meetings, who asks the best …
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Tech Stack

Chorus integrates into Salesforce, ZoomInfo, and ZoomInfo Engage. While the platform is incorporated into Salesforce, we would like to see a somewhat better integration. Currently, we have to hunt around a little for the Chorus notes within our Salesforce org. It would be much better if these …
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Innovative Uses

We have mostly used Chorus as we expected to do so. What we have appreciated the most were the analytic and keywords and phrases features. If there are better more innovative ways to use the platform, we would be open to discovering those and attempt to add them to our repertoire.
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Support & Onboarding

The support teams for the ZoomInfo suite of products has been hit or miss. While the people are great, friendly, and try to help, they aren't always able to solve all our concerns. Such issues as the system coming into meetings a couple minutes after we begin hasn't been solved, and we were told …
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging)
Our sales team mainly uses Chorus for call coaching for managers, reviews, & skill development via enablement. AEs will use it to re-listen to their own calls as well. Our Product …
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Innovative Uses

We purchased it mainly for sales call reviews, coaching and better forecasting...but think the product feedback to the product team has been a real positive impact as well.
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Advanced Features

The feature we use most is currently playlists because they allow us to provide examples of what good looks like to new reps who are ramping. Playlists also provide important insights for our marketing team on the pain points of our prospects, which they're able to use as the basis for their …
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Advanced Features

Text search to identify key competitors being mentioned and battlecards to give reps pointers to use at the right time. Snippets to share interesting pieces of conversation with your team. Leaderboard to gamify the process of continuous learning
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Tech Stack

It is an essential part of the sales tech stack and is placed well in terms of both pricing and features compared to other alternatives
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Innovative Uses

We use chorus recordings in weekly call listening sessions where the entire team listens to a call and discusses different ways how customer objections could have been handled better. The learnings are then shared with the team and also made battlecards out of
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Tech Stack

Its invaluable to the Customer Success, Implementation and Strategic Product Consultants teams-Allows us to watch meeting recordings for meetings we couldnt join
Allows us to share recordings with clients for future use and extended trainings
Amazing for Onboarding tour new hires and for our clients …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

2 videos

View Playlist
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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Chorus by ZoomInfo

Chorus by ZoomInfo

N/A
Unavailable

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zoominfo.com/products/choru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

8.7
Avg 8.0
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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform designed for modern go-to-market teams. Chorus captures and analyzes phone calls, video meetings, and emails to unearth insights that enable revenue teams to deliver tailored coaching, replicate winning behaviors, and target with greater precision throughout the buyer journey.


Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.

Chorus by ZoomInfo Videos

Momentum Signals | Chorus by ZoomInfo
Spot At-Risk Deals with Chorus: Pro Tips & Strategies
Accurately Forecast & Close Deals with Chorus | In Your Corner Ep. 9
Introducing the Chorus by ZoomInfo Mobile App
Reduce New Hires Ramp Time with Chorus | In Your Corner Ep. 10

Chorus by ZoomInfo Integrations

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Call Recording Playback and Call Summarization highest, with a score of 9.6.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 203)

Not so easy-to-use app

Rating: 4 out of 10
Incentivized
September 24, 2024
SL
Sam Lee
Commercial Director
Info-Tech Research Group (Information Technology & Services, 501-1000 employees)
Vetted Review
Verified User
Chorus by ZoomInfo
1 year of experience
View profile
Use Cases
  • Call Review
  • Coaching & Skill Development
The company recently switched to Chorus.ai from Gong.io. I have used it to refer back to my presentation call to strategize my sales cycle.

Solid for Call Coaching & Product Feedback solution

Rating: 9 out of 10
Incentivized
September 11, 2023
Verified User
Vice-President in Sales
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Chorus by ZoomInfo
3 years of experience
Use Cases
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
Our sales team mainly uses Chorus for call coaching for managers, reviews, & skill development via enablement. AEs will use it to re-listen to their own calls as well. Our Product Marketing & Product Management team will often use it to listen to calls around specific features or to share win/loss review clips.

Forget that piece of paper for notes and focus on your customer.

Rating: 9 out of 10
Incentivized
August 30, 2022
TL
Thiago Ló
Business Development Representative
ByondXR (Computer Software, 51-200 employees)
Vetted Review
Verified User
Chorus by ZoomInfo
1 year of experience
View profile
Use Cases
  • Call Review
  • Coaching & Skill Development
We set up Chorus.ai to record all demo/calls we present to customers, and that is being, in my opinion, of a great help for reviewing everything was said by the customers. Sometimes I forget something that was mentioned during the call, and Chorus.ai gives me the possibility to go back and watch everything that was said, which helps me to improve my sales strategy with the companies I am working with.
Our manager and director reviews our demos to understand if there are points that need to be improved when conducing a meeting with new customers. We also use the recording for training purposes when hiring new sales persons.

Why you need Chorus.ai!

Rating: 9 out of 10
Incentivized
June 26, 2022
KM
Kasey Martin
New Business Sr. Account Executive at RollWorks, a division of NextRoll
RollWorks, a division of NextRoll (Marketing & Advertising, 501-1000 employees)
Vetted Review
Verified User
Chorus by ZoomInfo
2 years of experience
View profile
Use Cases
  • Call Review
  • Coaching & Skill Development
We use this in sales to make sure nothing falls through the cracks. It helps when going to the next steps and getting others from the team involved with the potential deal. I like it to be able to go back and see if I missed anything and also prep for the next steps with the prospect.

Chorus - Incredibly useful, category-leading conversational intel tool!

Rating: 9 out of 10
Incentivized
July 13, 2022
NM
Nick Maffei
Sales Operations
Burnalong (Health, Wellness and Fitness, 51-200 employees)
Vetted Review
Verified User
Chorus by ZoomInfo
2 years of experience
View profile
Use Cases
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus is one of our most useful tech tools. We use it daily for call review, handoffs, customer voice, and onboarding. Almost every member of the team has at least a listener seat. It's used in onboarding across the org to get folks up to speed fast on the product & customer voice. One of our best investments.
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