Chorus.ai

Chorus.ai

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Top Rated
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About TrustRadius Scoring
Score 8.8 out of 100
Top Rated
TRUE
Chorus.ai

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus.ai?

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

MongoDB Uses Chorus to Ramp New Reps Faster and Coach Their Team to Success
02:35
Zoom Uses Chorus to Fuel Growth Through Continuous Improvement
02:44
Bill.com uses Chorus to Improve Sales Productivity
02:40
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Chorus.ai?

Chorus is a Conversation Intelligence solution and part of ZoomInfo’s (NASDAQ: ZI) go-to-market software, data, and intelligence, boasting more than 20,000 companies worldwide as users. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights aim to provide the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. The vendor states customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.

Chorus.ai Features

  • Supported: Records, transcribes, and analyzes virtual meetings and direct dials
  • Supported: In-depth analytics on conversation trends that show you what works (or doesn't)
  • Supported: Coach reps using Coaching Initiatives tied to custom scorecards, self-coaching metrics, and manager recommendations
  • Supported: Leverage features like AI-curated playlists, commenting, sharing to improve learning and collaboration on deals
  • Supported: Review deals and forecast based on conversation trends and risks surfaced from call content
  • Supported: Get the mobile app to keep things moving on the go

Chorus.ai Screenshots

Screenshot of Talk Track Analytics - Compare top reps with others or closed-won deals with closed-lost dealsScreenshot of Score a call and leave personalized comments for coaching repsScreenshot of Gain deep insights into call activity, conversation or sales skills, market intelligence and more.Screenshot of Your call recording view contains actionable conversation metrics and deal context for better meeting prep and call follow-ups.Screenshot of We make sharing calls (or call snippets) a snap.Screenshot of Deal Hub provides unparalleled visibility int your deals.

Chorus.ai Videos

Learn how MongoDB has cut ramp time by as much as 50% and accelerated deal cycles using Chorus.
Zoom uses Chorus to onboard new reps and coach the entire team as they scale their business.
Learn how Bill.com accelerated their onboarding process for reps (including remote hires), uncovered insights that drove better performance from all team members, and created greater cross-functional alignment. To learn more about Chorus.ai, visit: https://www.chorus.ai

Chorus.ai Downloadables

Chorus.ai Integrations

Chorus.ai Competitors

Chorus.ai Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Frequently Asked Questions

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Gong, Salesloft, and ExecVision are common alternatives for Chorus.ai.

Reviewers rate Usability highest, with a score of 9.

The most common users of Chorus.ai are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 200)
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Thiago Ló | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
We set up Chorus.ai to record all demo/calls we present to customers, and that is being, in my opinion, of a great help for reviewing everything was said by the customers. Sometimes I forget something that was mentioned during the call, and Chorus.ai gives me the possibility to go back and watch everything that was said, which helps me to improve my sales strategy with the companies I am working with.
Our manager and director reviews our demos to understand if there are points that need to be improved when conducing a meeting with new customers. We also use the recording for training purposes when hiring new sales persons.
Nick Maffei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus is one of our most useful tech tools. We use it daily for call review, handoffs, customer voice, and onboarding. Almost every member of the team has at least a listener seat. It's used in onboarding across the org to get folks up to speed fast on the product & customer voice. One of our best investments.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
We use this in sales to make sure nothing falls through the cracks. It helps when going to the next steps and getting others from the team involved with the potential deal. I like it to be able to go back and see if I missed anything and also prep for the next steps with the prospect.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their specific performance metrics as well as the team as a whole. Overall we are very satisfied with Chorus.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Handoffs & Collaboration / Knowledge Sharing
I use Chorus.ai for recording the calls I have with the 35 accounts I currently manage. I love having Chorus.ai join my calls because I then can focus more on what my client is saying, vs trying to write down and remember everything they are saying. Several times I have referenced my Chorus.ai recordings to see what was said and if I was understanding my client correctly.

I also use Chorus.ai for:
-learning about new accounts I'll be receiving when there isn't an Account Manager or Sales Rep here to update me on them
-re-watching older Chorus.ai calls to learn more about my existing accounts, to understand processes here when I first started, and to learn new skills
Bonnie Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Handoffs & Collaboration / Knowledge Sharing
We use Chorus.ai for all of our client calls, which we then make available to share with our team to encourage knowledge sharing and collaboration. We also use the recordings to share with other clients or team members. I love the snippet feature and the coaching skills.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
It is being used by several departments. Our department uses it for call recording for prospecting and demos with prospects. It breaks out the individual talk tracks and allows us to share the recordings with our prospects.
Kevin Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Voice of Customer & Disseminating Success Stories
I use it constantly to review my calls and make improvements to my sales process. Great reference tool and training tool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
We use Chorus recordings for new hires, for note-taking, and for follow-up. It is incredibly helpful to be able to go back, and see all participants and when they spoke/what they said. When we have a new hire, we often point them to Chorus recordings to get familiar with customer conversations.
Morgan Brown | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
We used it for call logging and review in the sales department. It did not get used across the entire org and the company did not end up keeping it - but the system was easy to navigate and the AI was intelligent when trying to pull certain words. I think ideally it would have been more hands on setup with the sales leadership team to get an idea of how many conversations were including language we like to hear but it never got fully developed.
Jagrit Gambhir | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus.ai is used by our SDR team, AE team, and Customer Success team.
We have call review sessions once a week with our manager, where we revisit challenging calls.
We also use it to review calls and make notes for each and every interaction with the prospect and update it on our CRM.
Our customer success team uses it to record and review calls with customers.
Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Here on the sales team at RollWorks, we record our external calls with prospects using Chorus.ai. We listen to and review each other's calls and use the feedback to improve our skills and also to share information during sales process handoffs. Our new hire program includes listening to example calls and helps new team members learn our product and process much faster.
January 31, 2022

Chorus.AI Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
We are using this across the sales organization to record calls for coaching, training, and revisiting past conversations as the sales cycle progresses.
January 28, 2022

Great tool for CSMs!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
My team uses Chorus every day to record external customer calls. It's really helpful for people as they take over accounts or for any customer escalations to be able to share the conversation verbatim and not rely on word of mouth to relay any important details. As far as I know, the whole organization uses Chorus.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Market Intelligence (Competition, Product, Messaging)
  • Voice of Customer & Disseminating Success Stories
Our company uses Chorus fairly broadly. All client calls are conducted through Chorus, from new business through implementation and ongoing customer success. Additionally, our product team reached out to hear the voice of the customer. All our teams use the learnings gathered from Chorus to inform messaging and product/market fit.
Zach Myers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Handoffs & Collaboration / Knowledge Sharing
The best use for Chorus.ai has been the call reviews. Chorus has made it so much easier to find recordings as well as access them in either a team playlist or individual playlist. The database of all the calls has helped our team share calls in team meetings over Zoom and help give each other feedback Once a week we do call listens with our team manager who coaches us through our calls and we all go and give advice on what we could improve. Chorus helps by showing the breakdown of percentage spoken by the prospect and percentage spoken by us. We also can find our best calls to share very simply by the filters of duration and who made the call. Lastly, we have to include links to our calls for any meeting we have set for AEs and others. Chorus makes this knowledge sharing very simple by allowing us to create playlists or by making easy-to-find links to share with others on our team and with other people in the organization.
Logan Lyles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus helps us share knowledge, coach employees through customer-facing communication, & pass off customers without playing a game of telephone since we can easily search & share call recordings. We use Chorus across both Sales & Customer Experience & couldn't imagine how much important knowledge we would lose (about our customers & about how our employees communicate with them) if we didn't have Chorus.
January 27, 2022

Chorus review

Ashleigh Provance | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
Leveraged across entire sales org, used to review customer calls and gaps that we may be missing in our discussions. Ability to detect competition that was referenced as well as hone in on pain points/use cases.. helps with directing a call as well and keeping pace/ customer talking more than sales rep—
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Pipeline Visibility & Forecasting Confidence
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus is typically used by sales the most but also important for CS, product, eng, and other leaders to hear the voice of prospects and customers.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
The whole organization leverages Chorus.ai for various use cases, but as part of the post-sales Solution Architecture team, I personally leverage it to review calls with my customers to (a) ensure that I am staying on track of projects (b) understand any follow-ups/action items, (c) generate call snippets to enhance product feature requests and (d) generate call snippets for Engineering to triage bugs/incidents in the platform.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Pipeline Visibility & Forecasting Confidence
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
We use Chorus.ai to record all Zoom calls for review, coaching, onboarding, visibility, forecasting, collaboration, & disseminating success stories. It has enabled us to understand cross-departmentally what processes are working, from sales to customer success to support, enabling us to make the appropriate changes. It has given us insight into individual interactions over time to maintain visibility in a given process and identify where progress has gone astray.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • New Hire Onboarding
  • Voice of Customer & Disseminating Success Stories
We usually use Chorus.ai to track all of our calls. This helps us ensure we get back to our clients in a timely manner and ensure we are not having multiple calls where we ask the client the same questions. It also allows us to share customer's feedback with the rest of the team. It has been an amazing experience using Chorus.ai as it helps onboard new sales reps, but more importantly, when you are having a poor month, you can go understand what the top performers are doing to be in better shape.
Cory Velasco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call Review
  • Coaching & Skill Development
  • Pipeline Visibility & Forecasting Confidence
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
This is one of the best tools we use in our meetings with clients. Chorus.ai is a great tool, especially in sales, since we don't have to take down notes anymore. We can just review and revisit the recordings we had with clients in Chorus.ai. This made our job easier!
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