Chorus by ZoomInfo - The software that just keeps on giving
We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Recent Reviews
How Chorus by ZoomInfo Differs From Its Competitors
Awards
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Reviewer Pros & Cons
Commercial Account Executive
Procore Technologies (Information Technology & Services, 1001-5000 employees)
Sr Account Development Rep
Coupa Software (Information Technology & Services, 1001-5000 employees)
Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
Pricing
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What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
November 03, 2022
Poor speech-to-text, cluttered content, difficult to search
Score 1 out of 10
Vetted Review
Verified User
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
- Handoffs & Collaboration / Knowledge Sharing
Full organization
- Nice graphic showing who speaks when in a call
- Snippet tool is good
- Voice to Text is inferior to Microsoft Teams
- Action/next step detection
- Much unhelpful repetition of irrelevant text items from a call
- Poor searching across calls -i.e. not able to search for in-call content across calls, meaning we have to rely on the call title being relevant, and then searching the in-call transcript (which is not reliable )
- Potentially some gain in ROI in ramp up time for new employees, currently we have good staff retention, but if this changes maybe this will be of use.
In my opinion, it is poor when compared to Microsoft Teams. Integration to SF is not great currently - as the volume of data & repetition of the data makes sent by Chorus to SF makes it hard to search for useful content in SF
I like that all calls are stored in one place
- Recording of calls - happens automatically
- Finding next steps/actions or key points - due to the duplication & poor quality of the speech-to-text feature
June 26, 2022
Why you need Chorus.ai!
- Call Review
- Coaching & Skill Development
We use this in sales to make sure nothing falls through the cracks. It helps when going to the next steps and getting others from the team involved with the potential deal. I like it to be able to go back and see if I missed anything and also prep for the next steps with the prospect.
- Recording the call
- Gives coaching or advice
- Shows # of times a word or phrase was said
- The chime when starting calls
- Having correct info from people on the call
- Making sure name, title, company match
- Better understanding of the potential clients needs
- Great listening tool
- Great to share with other stakeholders within the company that play a part in the process
I have used Chorus.ai at two different companies now. The use of scorecards has been something new and exciting for me to use. I like the ability to see how each call stacks up and knowing if it is a potential fit to keep moving the ball down the field.
It fits well and is something needed in a sales tech stack. I have used similar tools in my time as a manager and sales rep. Chorus.ai is all around the best that I have used. I like all the features it comes with and how simple it is to use on a daily bases.
We have a weekly team meeting. We have been taking a call from each rep and going over that call. It is great to get positive feedback and hear what you could have done better or why didn't you ask this question to dive deeper into the prospect's pain point. Just a great way to continue to improve and get better.
I haven't needed to work with the customer service team with Chorus.ai. I do know they are great with replying if needed. They offer free training and other resources like onboarding support if/when needed.
It was a night and day difference. I like all the bells and whistles you get with Chorus.ai. To me, Chorus.ai is the "Lincoln Navigator" of call recording tools.
- Call recording
- call review
- coaching
- na
- na
- na
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
Process Improvements & Change Management - ability to witness what is working and implement that into team working processes.
Call Review - sending calls and snips to peers and managers for review and coaching.
Call Review - sending calls and snips to peers and managers for review and coaching.
Coaching & Skill Development - specific coaching opportunities based on key words, triggers, and opportunities created.
- Identifying different voices.
- Assigning calls to reps based on voice recognition.
- next steps
- Quicker transcription.
- Too many emails.
- fewer updates from zoominfo
- easier visibility into next steps/call recaps
scorecards and next steps
these two help identify easily how to handle conversations
these two help identify easily how to handle conversations
na
The ability to hear high volume sales professionals' phone calls and self reflect and coach by hearing other "wins"!
Good as far as I know.
It is absolutely newer tech and easier to use (no foot pedals and tapes).
attend training modules and become familiar with the product overview and features.
seeing the scorecard and being able to identify key words and next steps are vital to a second voice or "save" call
yes, as previously mentioned, this provides insight into previously called accounts
decreased deal review time.
deeper discovery by identifying what has been asked/not covered
deeper discovery by identifying what has been asked/not covered
na
being able to review deals from other reps has increased key words and phrases that do help in closing deals.
everyone is able to learn together through this platform
everyone is able to learn together through this platform
- finding accounts
- reviewing next steps
- finding key words
- finding other peoples calls
- slow transcription can delay deals
December 02, 2020
Robert Peterson III - Chorus Review
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
We are currently utilizing Chorus.ai as a tool for the Account Development Representatives globally.
The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.
The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.
- Analytics are awesome!
- Call scripts seem pretty accurate when quickly sifting through a call
- UI could use a little more flexibility and ease of use
- Increase in 27% more qualified opportunities at the SDR level since we started using Chorus.
Gong has really good analytics, similar to Chorus, but we felt Chorus scorecard and other in-depth coaching functionality gave us a better ability to make an impact with our SDR's.
We have never used a tool like Chorus.ai, but we do like that it integrates with slack, and other tools we use to help enable our team.
I didn't realize how many different pieces of analytics were able to be extracted, such as filler words, talk time, monologues... etc.
I haven't had a chance to work with the customer support team yet, but I will be sure to provide feedback once I start to utilize the support team.
40
The business functions that our reps represent is the Account Development Department.
Our core function is to create pipeline for account executives to close. We have three segments:
Small Business
Mid Market
Enterprise
Our core function is to create pipeline for account executives to close. We have three segments:
Small Business
Mid Market
Enterprise
2
We have a tools specialist that is a subject matter expert for all tools that we implement here at Auth0.
We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
- Call coaching
- Analytics on how we handle competitor conversations
- Diagnosing pain and delivering value
- Depends on the product roadmap for Chorus
- I'd like to see live functionality that we can take advantage of while on a call
No
- Implementation support
To my and my leadership, implementation was critical.
We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
To be honest, I do not think we did a thorough evaluation of Gong. But that being said, I do think that we ended up choosing the correct solution based on what our sales enablement team has noted.
- Don't know
Change management was a minor issue with the implementation
I believe Chorus or call recording tools was something we have talked about for over 2 years. So there wasn't a monumental change or tweak in processes that lead us to Chorus.
- The analytics are my favorite part by far
- Scorecard functionality is also very useful
- The UI feels somewhat outdated and not as intuitive as I'd like
No
I haven't had any real engagement with the support team yet, but I will be sure to update once I do.
- Call Review
- Coaching & Skill Development
- Very good at quickly traversing a call, both speed and with who is speaking.
- Always on, no need to remember to add Chorus.
- Great to see who was on the call, helps with finding the right call.
- Biggest challenge - sorting & searching through the volumes of data recorded.
- Better organization of what I am saving.. for future use.
- Team organization.
- My new SCs have a place to go to get up to speak more quickly.
- Passing on information to Services, as we hand off closed opportunities.
- Improvement of my current team on call performance.
n/a
Seems to integrate very well into what we already use, Salesforce and Outlook. I would like to see tighter ties into Salesforce, but that could be just how we have it implemented.
One of the ways I really like to use Chorus is to listen to Discovery calls that sales has had with the client before Sales Engineering gets involved, that way we can hear the clients requests first-hand!
I have only dealt directly with our Chorus rep, and he is been amazing. Even joining a Solution Engineering team call to review Chorus with my team after the sale was made!
100
Chorus is used by our entire sales force and our solution consulting organization. I also believe services uses Chorus as well.
2
As far as I know only 2 people help support the Chorus implementation.
- Reviewing past call that you were not part of, but need the information first hand.
- Shadowing and training for new employees.
- Training for existing employees, to improve how they conduct calls.
- Great to share snippets on past customer calls.
- Capture customer requests
No
The basic functionality for sales.
Wouldn't change a thing, we are quite happy with Chorus.
- Don't know
- Over all UI was easy to use.
- Sign up was simple for us.
- Training was quick.
- Sometimes difficult to find and create play lists.
No
N/a