Chorus by ZoomInfo - The software that just keeps on giving
We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Recent Reviews
How Chorus by ZoomInfo Differs From Its Competitors
Awards
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Reviewer Pros & Cons
Commercial Account Executive
Procore Technologies (Information Technology & Services, 1001-5000 employees)
Sr Account Development Rep
Coupa Software (Information Technology & Services, 1001-5000 employees)
Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
Pricing
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What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
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Score 9 out of 10
Vetted Review
Verified User
Initially, I was skeptical around our internal need for this technology given our stack is rapidly growing. The pain point we have is that given that we are distributed over so many regions and time zones, it is extremely difficult to monitor and gauge the progress of key calls amongst our sales and customer success team. In addition, given that we were able to intimately train all reps face to face in our infancy, we are needing to scale our global training efforts and arm front-line managers with a more autonomous approach.
- Transcription has been the most accurate solution I have used.
- Commenting is easy on calls.
- Automated categorization of calls and content is great.
- No delays with the recorder joining calls and the speed of upload and transcription are fantastic.
- Like the way the users/listeners system is set up, makes it cost effective as the organization scales.
- The search function is quick and allows me to find the key areas in no time at all!
- Non-English speakers but that is a hard one!
- I'd love to see a little more focus on the outward facing applications (i.e. how the call can be used, dissected and shared to prospects). Right now this is possible but I'd love to be able to differentiate between internal notes and external notes I want the customer to see.
- Live notetaker or connection with zoom so I can signpost notes in real time.
- Increased call effectiveness.
- Less human capital invested in delivering and administering training.
At the end of the day, a sales company has to have an amazing sales process. I think that is what Joe Caprio and the sales team at Chorus has created. We felt that compared with other vendors like Gong—as an emerging company—perhaps they were the most eager to secure our business. I always think the sales journey is also a good indicator of what the customer success process will also be like.
- Hubspot CRM
We are a unique use case in that we have chosen to scale with Hubspot CRM for our growing sales team, opposed to most organizations in our position moving to Salesforce. Being able to support our team of over 50 sellers across various countries is a huge pain point for us. Each seller individually and as a region has unique challenges in training, enablement and go-to-market. We could not have facilitated the growth we have experienced on Hubspot CRM if it wasn't for Chorus.ai. Their integration with Hubspot CRM allows us to seamlessly sync account data to relevant recordings to enable coaching and improvement. We have also enjoyed identifying calls which had led to either key win or key less moments and couldn't do so without this connection. Another welcome relief is the ability to listen and coach Hubspot calls. Hubspot originally had this functionality but has since been rolled back and deprecated in their latest releases. Overall - Chorus.ai + Hubspot CRM turns us into winning sellers!
Don't feel afraid in connecting it - it is very stable and well thought out!