Chorus.ai

Chorus.ai

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Score 8.8 out of 100
Top Rated
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Chorus.ai

Overview

Recent Reviews

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Awards

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Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus.ai?

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

MongoDB Uses Chorus to Ramp New Reps Faster and Coach Their Team to Success
02:35
Zoom Uses Chorus to Fuel Growth Through Continuous Improvement
02:44
Bill.com uses Chorus to Improve Sales Productivity
02:40
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Chorus.ai?

Chorus is a Conversation Intelligence solution and part of ZoomInfo’s (NASDAQ: ZI) go-to-market software, data, and intelligence, boasting more than 20,000 companies worldwide as users. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights aim to provide the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. The vendor states customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.

Chorus.ai Features

  • Supported: Records, transcribes, and analyzes virtual meetings and direct dials
  • Supported: In-depth analytics on conversation trends that show you what works (or doesn't)
  • Supported: Coach reps using Coaching Initiatives tied to custom scorecards, self-coaching metrics, and manager recommendations
  • Supported: Leverage features like AI-curated playlists, commenting, sharing to improve learning and collaboration on deals
  • Supported: Review deals and forecast based on conversation trends and risks surfaced from call content
  • Supported: Get the mobile app to keep things moving on the go

Chorus.ai Screenshots

Screenshot of Talk Track Analytics - Compare top reps with others or closed-won deals with closed-lost dealsScreenshot of Score a call and leave personalized comments for coaching repsScreenshot of Gain deep insights into call activity, conversation or sales skills, market intelligence and more.Screenshot of Your call recording view contains actionable conversation metrics and deal context for better meeting prep and call follow-ups.Screenshot of We make sharing calls (or call snippets) a snap.Screenshot of Deal Hub provides unparalleled visibility int your deals.

Chorus.ai Videos

Learn how MongoDB has cut ramp time by as much as 50% and accelerated deal cycles using Chorus.
Zoom uses Chorus to onboard new reps and coach the entire team as they scale their business.
Learn how Bill.com accelerated their onboarding process for reps (including remote hires), uncovered insights that drove better performance from all team members, and created greater cross-functional alignment. To learn more about Chorus.ai, visit: https://www.chorus.ai

Chorus.ai Downloadables

Chorus.ai Integrations

Chorus.ai Competitors

Chorus.ai Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Frequently Asked Questions

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Gong, Salesloft, and ExecVision are common alternatives for Chorus.ai.

Reviewers rate Usability highest, with a score of 9.

The most common users of Chorus.ai are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 252)
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Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their specific performance metrics as well as the team as a whole. Overall we are very satisfied with Chorus.
Bonnie Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I like using the snippet feature for sharing things with teammates ie here is a good way I handled an objection! I also like being able to share recordings with clients so I don't have to do a full demo for everyone always. If I can send them a recording, it may save me time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Not sure where it is less appropriate. It is perfect for what we need and use it for. It is used in recording all of our customer calls and video conferences. It does a great job of transcribing and filtering out the content. It also makes sharing the recordings real easy.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Chorus.ai is what you need to give really specific feedback to your sales team. Allowing them to see themselves on a call as an observer really takes the understanding to a new level. There are no longer conceptual examples but they can actually see themselves, what they do well and where they can improve.
Jagrit Gambhir | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It's well suited if your requirement is to have a central repository of all prospect/customer-facing calls. It will also help you get better at your calls by analysing your talk/listen ratio, if your questions are engaging enough etc.

It might be less appropriate if you're looking for something that's easy to onboard and implement. Their team takes a good amount of time for integrations.
Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Chorus.ai is very well suited for sales teams and external conversations with prospects or customers. It's really useful for capturing body language and verbal feedback to analyze, like when you're presenting a product and want to understand their opinion about it. It also comes in handy when there are large groups of people on the line, or when you are presenting a lot of complicated information, and don't want to miss a single thing in your note-taking.
January 31, 2022

Chorus.AI Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
This is best used for coaching and individual call review. We have used it for our onboarding reps, and every new rep indicates that they love using it.
January 28, 2022

Great tool for CSMs!

Score 10 out of 10
Vetted Review
Verified User
Review Source
It's been great to have Chorus on all of my customer calls. It makes it easier for me to focus on what's being said and not have to worry about taking notes. It's also great that Chorus follows up with the recording so quickly so you can quickly see what action items were mentioned on the call. It's not always 100% accurate in capturing everything, but usually, it's pretty good! I have also really valued the ability to listen to team calls or guide new hires to our Chorus repository so they can self-service training materials to help them learn faster. I wish there was an easier way to add Chorus to live calls since it's really only focused on external meetings and sometimes it's good to have internal calls recorded for posterity, but we can also record on Zoom so it's not a big deal. Chorus recordings just don't expire so it's better for longevity.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The current Zoom integration is problematic. Clients are uncomfortable with the "live stream" and how shouty Zoom is about both the live stream and the fact that it's being recorded. It would be nice if that messaging could be customized, i.e. "This call is being recorded for note-taking purposes." And the live stream aspect needs to go. With those two improvements, it would be well suited for any instance.
Zach Myers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Well suited: Chorus.ai is great when my team is looking to collaborate together on objections we are sharing and we can compile a playlist to hear people's common pitch and then hear the common objection too. Chorus makes it easy for one person to navigate and run the call listening meetings because of the collaboration on playlists. It really helps all of us stay on the same page. Less suited: Looking at the calls for the day there are a lot of records of calls from and due to my entire sales organization using Chorus.ai the calls and records add up and the database is full of "no answers. Sometimes it is hard to find individual calls for the day that you want to add to a playlist or review in coaching.
Logan Lyles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
When talking to customers, having the recordings & transcripts in Chorus allow us to more easily find moments that are important, share them across the team, and even turn those into other content or training materials from what we capture with Chorus. Playlists can be very useful to document your "gold standard" of handling certain types of customer calls.
January 27, 2022

Chorus review

Ashleigh Provance | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Think the app is great to better analyze body behavior and reactions to certain things that are being stated. It was useful to see analytics and where to better improve on calls: I had some problem w transcription capabilities tho as the words were jumbled sometimes or it couldn’t pick up on speech appropriately
Score 10 out of 10
Vetted Review
Verified User
Review Source
The most important use case for me has been the ability to share successes, failures, and questions both with customers and internally. The ability to share a live training so its value can be extended not only for a longer period of time but then shared with those that didn't participate has been critical. Internally, this has also been a way for me to learn from the experience of colleagues' experience when I wasn't present and provide that same sort of value myself to others, whether that's sharing success, failures, or even just getting feedback on a specific situation to determine the positives and negatives to make improvements in the future. I'm not sure that the full power of the analytics has ever been explained to me, but the default stuff has been very valuable and therefore has sparked the motivation to engage with that side of the product. I'm sure part of that lack is fully on my side.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you need call recording, integrations with your CRM as well as major video conferencing solutions. The product works consistently! Additionally, any time we've had any sort of issue, they've been fairly responsive to our needs, and wants, and almost always address it immediately. Would highly recommend Chorus.ai!
Cory Velasco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In sales - when closing a deal and your client has a lot of inquiries about the product. You can simply provide that information, and you can easily go back to your conversation (to make sure you didn't miss anything) by just pulling up your recording in Chorus.ai. This would save you time.
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