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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

What is Exotel?

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(410)

Attribute Ratings

Reviews

(1-25 of 266)
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Lisa Diamantidis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As long as the prospect we are meeting with agrees to have Chorus present in the meeting I find it very well suited. It has meant that the time I spend after the meetings adding details into our CRM has been significantly reduced due to the ability to add the notes in
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I appreciate having the AI conversation breakdown of Chorus by Zoominfo because Zoom's transcript recording doesn't do that. Chorus by ZoomInfo is nicer to share a recording of with colleagues and easier to snippet and share a few minutes from the call. However, I sometimes don't like the search functionality in Chorus by ZoomInfo.
Ashley Linn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chorus is able to extract certain keywords and phrases from conversations. These phrases make it easier to succinctly personalize our following outreach to the individual attendees. The platform is also able to utilize these to analyze our calls. We are able to see how often we were talking or showing the presentation. How many open ended questions were asked and when? Were we able to set up next steps, and what are they? This is all very helpful. We have also noticed an improvement in the extraction of these analytics over the two years we've been using the platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think its very useful for simple call coaching. Both for the AE to go back and re-listen to a call, take notes on both the convo as well as things they could have done better, as well as Manager to AE coaching on an ongoing basis. It's also been really solid at product feedback clips, sharing with the product org clips of relevant product feedback so that they can dig in at a later date with that prospect/customer.
Jason Petersen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus is suited well for sales teams who want to record a large list of calls and filter them by specific accounts or key phrases. It is also very useful at gaining basic analytics at a glance.

Chorus is less suited for teams that would like to have the calls broken down for them and compared between individual contributors.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Chorus is well-suited for sales meetings and internal team meetings. It’s a good tool for capturing and analyzing conversations with prospects, making it easier to identify key insights and trends that can help close deals faster. It’s not the best tool for analyzing conversational data insights.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Any growing sales teams needs to learn from their best reps and the easiest way to do it is listen to how they manage a customer interaction. Having a tool like Chorus, makes it easy for you to identify your improvement areas and ensure you're completely focused in the conversation and nor distracted with taking notes of the meeting
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Best scenarios are client facing meetings, early stage calls, demonstrations that are long and I can't take all the notes. .
Worst scenarios are reference calls you arrange for a client. Partner calls that don't want the recording on.
January 30, 2023

Great tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai has been a great training tool for new hires at our company to review how to conduct client calls before they are put in front of the client. They are able to listen to potential roadblocks that may come up during client calls and hear examples of how people handle those situations.
December 02, 2022

Chorus.ai is Awesome!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus.ai for tracking video and audio conference calls. It integrates with Zoom and Salesforce so it makes it easy to auto load. It is always there when I start my meeting. I also love how it will email a follow up email for quick review, that way you don't have to have your saved username and password, you just click the link and it takes you right to the correct call
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is well suited for situations like discovery calls, technical scoping calls, or basically any meeting that should be recorded and accessed in the future. Chorus.ai is not well suited for customers or companies that are big on security and do not like being recorded - however, the option for them to opt-out of call recording at the beginning of the call is a nice feature.
Score 1 out of 10
Vetted Review
Verified User
Useful if employees want to track or monitor staff closely - or for training new members of staff. Potentially good for situations where staff follow set scripts to communicate basic ideas & messages and where employers need to quickly check if staff have deviated from this script or not.
Nick Maffei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
- Early-stage startups looking to quickly scale and leverage call reviews.
- Any org interested in truly understanding customers.
- Sales/Rev Ops orgs w junior folks who can take advantage of its customization.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their specific performance metrics as well as the team as a whole. Overall we are very satisfied with Chorus.
Bonnie Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I like using the snippet feature for sharing things with teammates ie here is a good way I handled an objection! I also like being able to share recordings with clients so I don't have to do a full demo for everyone always. If I can send them a recording, it may save me time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Not sure where it is less appropriate. It is perfect for what we need and use it for. It is used in recording all of our customer calls and video conferences. It does a great job of transcribing and filtering out the content. It also makes sharing the recordings real easy.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is what you need to give really specific feedback to your sales team. Allowing them to see themselves on a call as an observer really takes the understanding to a new level. There are no longer conceptual examples but they can actually see themselves, what they do well and where they can improve.
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