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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(405)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Robert Peterson III | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
We are currently utilizing Chorus.ai as a tool for the Account Development Representatives globally.

The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.

  • Analytics are awesome!
  • Call scripts seem pretty accurate when quickly sifting through a call
  • UI could use a little more flexibility and ease of use
Awesome for call coaching and scorecards to help dive into specific areas a rep can improve.
  • Increase in 27% more qualified opportunities at the SDR level since we started using Chorus.
Gong has really good analytics, similar to Chorus, but we felt Chorus scorecard and other in-depth coaching functionality gave us a better ability to make an impact with our SDR's.
We have never used a tool like Chorus.ai, but we do like that it integrates with slack, and other tools we use to help enable our team.
I didn't realize how many different pieces of analytics were able to be extracted, such as filler words, talk time, monologues... etc.
I haven't had a chance to work with the customer support team yet, but I will be sure to provide feedback once I start to utilize the support team.
40
The business functions that our reps represent is the Account Development Department.

Our core function is to create pipeline for account executives to close. We have three segments:

Small Business
Mid Market
Enterprise





2
We have a tools specialist that is a subject matter expert for all tools that we implement here at Auth0.

We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
  • Call coaching
  • Analytics on how we handle competitor conversations
  • Diagnosing pain and delivering value
  • Depends on the product roadmap for Chorus
  • I'd like to see live functionality that we can take advantage of while on a call
It's hard for me to give anything more than a 5 at this point.

The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term.
No
  • Implementation support
To my and my leadership, implementation was critical.

We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
To be honest, I do not think we did a thorough evaluation of Gong. But that being said, I do think that we ended up choosing the correct solution based on what our sales enablement team has noted.
  • Don't know
Change management was a minor issue with the implementation
I believe Chorus or call recording tools was something we have talked about for over 2 years. So there wasn't a monumental change or tweak in processes that lead us to Chorus.
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
  • The analytics are my favorite part by far
  • Scorecard functionality is also very useful
  • The UI feels somewhat outdated and not as intuitive as I'd like
I believe that this could go up as I become a more avid user of the platform. As of now, I am using what I believe to be about 70% of it's overall functionality. So, this is subject to improve as time passes.
No
I haven't had any real engagement with the support team yet, but I will be sure to update once I do.
Thus far, the CSM we have is excellent and I've really enjoyed his help getting up to speed.
There are still a couple pots and pans that we're trying to get sorted out, but everything else has been smooth for the most part.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Call Review
  • Coaching & Skill Development
  • Very good at quickly traversing a call, both speed and with who is speaking.
  • Always on, no need to remember to add Chorus.
  • Great to see who was on the call, helps with finding the right call.
  • Biggest challenge - sorting & searching through the volumes of data recorded.
  • Better organization of what I am saving.. for future use.
  • Team organization.
It is great for reviewing calls that I was not part of, to help get a better understanding of what the customer wants. Also great in allowing me to 'visit' on calls to see how my team is doing, and create opportunities for improvement.
  • My new SCs have a place to go to get up to speak more quickly.
  • Passing on information to Services, as we hand off closed opportunities.
  • Improvement of my current team on call performance.
n/a
Seems to integrate very well into what we already use, Salesforce and Outlook. I would like to see tighter ties into Salesforce, but that could be just how we have it implemented.
One of the ways I really like to use Chorus is to listen to Discovery calls that sales has had with the client before Sales Engineering gets involved, that way we can hear the clients requests first-hand!
I have only dealt directly with our Chorus rep, and he is been amazing. Even joining a Solution Engineering team call to review Chorus with my team after the sale was made!
100
Chorus is used by our entire sales force and our solution consulting organization. I also believe services uses Chorus as well.
2
As far as I know only 2 people help support the Chorus implementation.
  • Reviewing past call that you were not part of, but need the information first hand.
  • Shadowing and training for new employees.
  • Training for existing employees, to improve how they conduct calls.
  • Great to share snippets on past customer calls.
  • Capture customer requests
I feel the automated fashion of the product allows us to take full advantage of Chorus. Always having access to past calls is huge!
No
The basic functionality for sales.
Wouldn't change a thing, we are quite happy with Chorus.
  • Don't know
It was very easy from the end user perspective.
  • Over all UI was easy to use.
  • Sign up was simple for us.
  • Training was quick.
  • Sometimes difficult to find and create play lists.
Easy to use UI, low training curve.
No
N/a
The Chrous rep has been very helpful.
I haven't set up any integrations, but my support may have.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • I have the ability to review calls with my team members.
  • I can review calls to ensure we are providing accurate information.
  • I have reporting stats to see how much time my team is spending on the phone.
  • I would like to see better reporting.
  • The insights that I get weekly are not always helpful.
  • This is geared towards a sales tool, but we use it for project management so it would be nice to see some additional features for that.
This is a great tool for review and training team members. I used this to coach my team when I do their weekly reviews.
  • We are able to train sales people on what our onboarding process looks like without having to expend resources for that.
I have not used any other products like Chorus.ai.
It solves a problem that I didn't even know I had! I wish there were integrations with Salesforce that I could use for load balancing.
We are able to maintain transparency throughout various teams across the organization.
I have not had any interaction with the support team.
25
Sales, Onboarding
2
Desktop Support, Operations
  • Call Reviews
No
  • Price
  • Product Features
  • Product Usability
August 02, 2019

Smarter recording

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use chorus to record all of our outgoing sales calls, pitches and meetings with clients so that we can have a logged account of everything that happened. It allows us to not rely on memory or written notes because we can refer to specific dialog. In addition, we use it to help train incoming reps, we review their calls with them so that they know first hand what they are doing well, what they could do better, etc.
  • Recognize the voice of the prospect vs seller (us).
  • Highlight the important points of the calls by recognizing key words we established.
  • Easily to digest.
  • Syncs to Salesforce, the account, the opportunity, etc.
  • Increased transcription
  • Being able to record phone calls
Chorus is well suited to be your trusty recording device. It is very intelligent in terms of recognizing different voices, speakers, and cataloging based on specific keywords or trigger words. It's a great tool to help train other and/or new reps on things to do well, things to improve on, and things they are doing well, etc. It's also great for not stressing about taking your own notes. Focus on your prospect and what they are saying, notes will come afterward.
  • Concise note taking.
  • Transparency in what reps are saying about us and how they sell.
  • Great training resource.
We were referred to Chorus by some of our other tech stack vendors. We looked into a couple of other ones like Voice and Gong, but ultimately it came down to ease of use and pricing. Chorus team was smaller and we liked that because the experience was more personalized at the time.
Honestly, we have not dug too deep into the reporting aspect of it. Our team is really small and we're primarily using it to record sales calls, review calls, record our presentations and current client meetings. It's helpful to have the recordings to refer to specific points in the call.
5
The business functions that our team members using chorus represent mainly sales and some client services. We use it to record outbound sales calls to ensure we don't lose any valubale information on what the prospect needs and aren't relying on us remembering/writing the notes down. We also use it for client services to record current client calls to ensure nothing is dropped.
We do not have an in-house team to support the chourus integration. I suppose you could say I am the only one managing the whole process, ensuring it is all being used correctly, referencing it for data or trainings or notes on calls. Other than that, there is not anyone.
  • sales
  • client services
  • training
  • sharing some prospect feedback to help develop a new integration/product
  • enhanced trainings
  • more product development
I gave it this rating because I truly feel its a valuable resource to have. Knowing that at the end of every call, you have a solid recording that is using smart technology to help pull out insights, next steps and more. Also, knowing tyhat it can help me with training any new reps and any current reps on how to do this is valuable.
No
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
It honestly came down to price, the features and then another vendor referral. When we were building our sales stack, we interviewed a lot of vendors and when we talked to our current vendors and asked them about their stacks, they kept referencing chorus as a good option. So we looked into it and found it more affordable than some of the competitors.
Honestly, I probably wouldn't change it at all. We talked to the major vendors in the space. We talked to our current partners on their technology and that plus the price and features were enough for us to make the jump into chorus. So, no I think we did a good job the first go around.
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