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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(405)

Attribute Ratings

Reviews

(1-25 of 62)
Companies can't remove reviews or game the system. Here's why
Ashley Linn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chorus records and transcribes our sales calls, and pulls out pertinent information we can use to propel the potential customers through the sales process. The program is able to draw out nuggets of information for us to use in our subsequent outreach. We can create snippets of conversations to send to prospects, so they remember important parts of the conversations. We are also able to listen to each other's calls for training purposes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus every day!! From Sales prospecting, to Account Executives connecting with our clients, to Implementation Managers, Customer Success Managers and Strategic Product Consultants engaging with clients in meetings.
Jason Petersen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus helps me to break down the large number of calls my team makes into usable portions so that I can focus on giving the best constructive feedback to help my team succeed. I enjoy viewing the transcripts to help locate keywords or phrases during meetings. Chorus also provides meaningful analytics to determine the team's effectiveness.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ZoomInfo's Chorus is a good basic tool for capturing meetings that offers some useful features for recording and transcribing conversations. While it has some benefits, there are some areas that could be improved, such as its user interface. The AI-powered transcription feature is particularly impressive, accurately transcribing conversations and making it easy to search for specific keywords or phrases later on. Additionally, Chorus allows users to highlight key moments from a meeting, making it easy to go back and review coaching moments. The UI navigation can be a bit confusing, and can take some time to get used to. Additionally, while Chorus provides decent data and analytics about meetings, it can be difficult to interpret the information and turn it into actionable insights. Overall, Chorus is definitely worth considering as a tool to capture and analyze meetings. Ultimately, we ended up switching to Gong for its more robust set of features.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We record all customer calls. Its easy to send the recording out after the call and later I'm notified when the client listens to the recording. Its a good way to qualify the opportunity if that recording is viewed multiple times.

I also use the recordings for internal calls. We have a training group who reviews the recording and scores the sales team. This is super helpful for direct feedback and improvement.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus is being used by our entire sales & CS effort across the company to eliminate lost details, communicate active opportunities across the organization, build a "best practices" library for onboarding and up-leveling our reps, and personal coaching & feedback. It reduces ramp time, increases deal sizes, and increases our win rate.
Bobbi Kimberly Frioli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus in the North America region on a daily basis. I run the sales department and all my AEs and BDRs use it on all of our demos. It allows us to customize coaching per individual rep and also helps us train new hires.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is used by the entire commercial organization. Anyone who is customer facing, but isn’t part of the commercial organization (i.e. product or content specialists) also have an account. Sales leaders, AEs, AMs, SDRs, etc. use it daily. As a sales manager, I use this several times a week to help coach my team, especially remote employees. It’s also extremely helpful in reviewing client conversations. We also use Chorus.ai to record important internal meetings for future reference.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chorus is used throughout the entire Sales department at my organization. Often, we have complex meetings that require a good review, and Chorus does a great job of helping us with that. As soon as a meeting is finished, I receive an email with key insights and notes to follow-up with. Sometimes, I'm not able to attend the meetings, so it helps to know that they still went through with a prospect, and I can quickly catch up on what happened during the meeting. Chorus listens to everything that is said and gives me plain insights to use in the future. I've had multiple people reach out to me wanting a copy of the meeting to listen to. Chorus integrates well with Zoom, which is what we use for the meetings.
March 24, 2020

Chorus.ai Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is used across all customer facing teams. As a member of the sales team, I regularly use Chorus.ai to review my calls after the fact and pick out important pieces of information. This tool allows me to focus on having a productive sales conversation rather than feverishly writing down everything my customer says.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is used by sales to record sales calls and review how the calls go, how our sales team can improve their sales strategy, and the things prospects bring up on the call.

Chorus.ai is used by product marketing to track competitors mentioned on calls, and we're currently investigating if there's a way we can use it to start analyzing data to contribute to win-loss analysis.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it for all calls with prospects and customers and everyone with a customer-facing role has a license. We use it to record calls for quality assurance, so customer-facing teams can review and take notes, and training and enablement use it for coaching and training. We often extract parts of calls for training videos.
January 21, 2020

Chorus.ai Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is being used by our sales team over here at Mavenlink. Our sales team here is roughly 100 people. It helps with data gathered from meeting recordings. For example, we can use it to see how long the prospect spoke versus the sales team. Chorus.ai makes it easier to analyze calls to learn and optimize sales.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus.ai to keep a track of our conversations with prospects. We can review them to write down info we may have missed while actively engaged with the customer and also use it for training purposes. When we have a call that we think may have went poorly, we can send the recording to coworkers/management for tips and advice.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Chorus.ai is being used by our Sales team. Calls are recorded. My Sales Engineers can reference the calls to hear, and see, first hand what a client is talking about. Sales people can visually see a graphic that tells them how long they are talking vs. the client. There are transcripts but I don't trust nor use them. There is some kind of AI scoring but I find that useless as well. There is integration with Salesforce which basically helps to file the calls. There is integration with Zoom, which is our teleconferencing software, that works relatively well.
January 17, 2020

I love software!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus.ai to review sales calls to improve upon our skills. It is very useful to be able to have the system identify words being used and other landmarks throughout our conversations to review. From there it provides valuable data to associate with failed and successful calls.
January 17, 2020

Chorus.ai

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used to record online meetings and calls for later review. It is also used by the sales team to send to prospects/clients after the meeting so they can have it for reference or pass it along.
January 10, 2020

Positive Chorus Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize Chorus.ai to monitor our calls so that we can do many things, one being to use the note-taking capabilities but also listen back and refer to the conversation being had. It addresses the problem of forgetting what happened in previous calls so we can better prepare for future calls.
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