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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(406)

Attribute Ratings

Reviews

(1-25 of 265)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • AI conversation breakdown in ten sentences
  • Easy to create snippets of conversations to send to colleagues
  • Automatically add to zoom call
  • Sometimes hard to search for old calls in Chorus by ZoomInfo
  • Volume of this call is being recorded when someone joins the zoom call is loud
Ashley Linn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Training: We are able to listen to team member's meetings to learn from a good sales call, and/or to offer helpful advice for future calls.
  • Creating smaller snippets: We can create snippets of the calls to send in follow up emails to the meeting attendees.
  • Analytics: analyses of meetings are helpful for our management team. They're able to determine how often each person was talking about which topics, etc. It's helpful during their one-on-one meetings
  • AI tool: their transcription AI tool has improved, but could be better. It isn't always as accurate as it could be.
  • Comes in late: We would like Chorus to come to the conversation as we first arrive at the online meeting. Meetings will often start early as soon as a guest come son the call. However, Chorus will turn on a couple minutes after the meeting is set to begin. Their 'the meeting is being recorded' announcement then interrupts our call. We've asked about this several times, but Chorus is unable to have Chorus come on before the meeting time.
  • Team members can easily disconnect calendars: while this feature is good in most circumstances, our team doesn't always turn it back on. Their concern is 'big brother' watching their calls. We are unable to stop them from toggling the program on and off.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Call clipping makes it easy share snippets from calls across the sales team or to other teams
  • Easy distribution of recorded calls for enablement purposes
  • Feels like Chorus at times will inconsistently join calls
  • At times can inconsistency record calls as well
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • LOVE THE AI CALL SUMMAY FEATURE!
  • Connects seamlessly with Zoom
  • Easy to search and find previous call recordings
  • Easy to share call recordings with our clients. This comes in particularly useful when delivering virtual trainings
  • I think Chorus is improving all of the time, and I dont have anything to note here
Buck Duncan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Chorus does well with recording calls
  • Chorus helps me better my talking skills with prospects
  • Shows me where I can improve
  • The AI aspect of what was said during the call
  • The easy of access to the information
  • Quicker response times
Laurie McCabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • highlighted snippets weekly email
  • sharing the meeting
  • summarizing the highlights of the meeting
  • capturing the next steps
  • send via Slack
  • send via hyperlink
  • playback at various speeds
  • mark locations within the meeting
  • highlighted snippets weekly reminder emails
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The transcription is fairly accurate.
  • The recorder captures meetings without too many issues.
  • It's easy to share videos internally and externally.
  • The product UI could be more intuitive and user friendly
  • The data insights could be more actionable
  • It would help to have more user training available for frontline managers
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Getting a notification when someone views the recording.
  • Being able to search for next steps or a competitors name.
  • Would like to upload recordings to Chorus. Rare occasions the recorder doesn't join and I will use Zoom.io to record the session. It would still be useful to have this in the Chorus database and send to clients through a chorus link.
December 02, 2022

Chorus.ai is Awesome!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Really good job at picking up on follow up questions
  • Chorus.ai does good segmenting out each speaker for review
  • I like how it will let you sent snipits and small sections of the call without having to review the whole thing
  • I think it does a good job and can't think of something I would change
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Great recording quality
  • Records the entire meeting, not just audio. Shows screen sharing & chats that occured
  • Notifications
  • Better Transcripts - some of the words and paragraphs aren't captured correctly, and sometimes end up not making sense
  • Chorus.ai doesn't always automatically join the meetings I am expecting it to
  • I sometimes have difficulty accessing peer recordings
Score 1 out of 10
Vetted Review
Verified User
  • Nice graphic showing who speaks when in a call
  • Snippet tool is good
  • Voice to Text is inferior to Microsoft Teams
  • Action/next step detection
  • Much unhelpful repetition of irrelevant text items from a call
  • Poor searching across calls -i.e. not able to search for in-call content across calls, meaning we have to rely on the call title being relevant, and then searching the in-call transcript (which is not reliable )
Thiago Ló | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Best thing for me is that I know I will be able to watch everything again later, so I don't have to take notes all the time, and I can focus on what the customer is saying.
  • Sometimes the transcriptions are not much accurate, specially when the conversation happens to be with non-native english speakers.
Nick Maffei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Speed of transcription
  • Accuracy of transcription
  • User friendly reviewing
  • UI occasionally is tough to use on complex calls in my experience.
  • Doesn't always record even when external participants set it up.
  • Breaks semi-frequently.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recording the call
  • Gives coaching or advice
  • Shows # of times a word or phrase was said
  • The chime when starting calls
  • Having correct info from people on the call
  • Making sure name, title, company match
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Meeting Recording - usually works without any effort by users
  • Metrics and skill assessment - makes it easier for managers and employees to keep up
  • Easy sharing of videos with clients/prospects
  • More streamlined process for manually uploading videos from Zoom.
  • Real-time notifications of skills/metrics maybe via email or Slack.
  • More editing abilities - fonts/colors/images.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Transcribing my calls is always so nice!
  • Usually auto joining my calls.
  • Sending meeting recording emails after the call.
  • Sometimes Chorus.ai will drop from my calls or not join my calls.
  • Sometimes the attendance names don't update in my Chorus.ai.
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