Chorus.ai

Chorus.ai

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Score 8.8 out of 100
Top Rated
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Chorus.ai

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus.ai?

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

MongoDB Uses Chorus to Ramp New Reps Faster and Coach Their Team to Success
02:35
Zoom Uses Chorus to Fuel Growth Through Continuous Improvement
02:44
Bill.com uses Chorus to Improve Sales Productivity
02:40
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Chorus.ai?

Chorus is a Conversation Intelligence solution and part of ZoomInfo’s (NASDAQ: ZI) go-to-market software, data, and intelligence, boasting more than 20,000 companies worldwide as users. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights aim to provide the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. The vendor states customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.

Chorus.ai Features

  • Supported: Records, transcribes, and analyzes virtual meetings and direct dials
  • Supported: In-depth analytics on conversation trends that show you what works (or doesn't)
  • Supported: Coach reps using Coaching Initiatives tied to custom scorecards, self-coaching metrics, and manager recommendations
  • Supported: Leverage features like AI-curated playlists, commenting, sharing to improve learning and collaboration on deals
  • Supported: Review deals and forecast based on conversation trends and risks surfaced from call content
  • Supported: Get the mobile app to keep things moving on the go

Chorus.ai Screenshots

Screenshot of Talk Track Analytics - Compare top reps with others or closed-won deals with closed-lost dealsScreenshot of Score a call and leave personalized comments for coaching repsScreenshot of Gain deep insights into call activity, conversation or sales skills, market intelligence and more.Screenshot of Your call recording view contains actionable conversation metrics and deal context for better meeting prep and call follow-ups.Screenshot of We make sharing calls (or call snippets) a snap.Screenshot of Deal Hub provides unparalleled visibility int your deals.

Chorus.ai Videos

Learn how MongoDB has cut ramp time by as much as 50% and accelerated deal cycles using Chorus.
Zoom uses Chorus to onboard new reps and coach the entire team as they scale their business.
Learn how Bill.com accelerated their onboarding process for reps (including remote hires), uncovered insights that drove better performance from all team members, and created greater cross-functional alignment. To learn more about Chorus.ai, visit: https://www.chorus.ai

Chorus.ai Downloadables

Chorus.ai Integrations

Chorus.ai Competitors

Chorus.ai Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Frequently Asked Questions

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Gong, Salesloft, and ExecVision are common alternatives for Chorus.ai.

Reviewers rate Usability highest, with a score of 9.

The most common users of Chorus.ai are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 252)
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Thiago Ló | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Best thing for me is that I know I will be able to watch everything again later, so I don't have to take notes all the time, and I can focus on what the customer is saying.
  • Sometimes the transcriptions are not much accurate, specially when the conversation happens to be with non-native english speakers.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Recording the call
  • Gives coaching or advice
  • Shows # of times a word or phrase was said
  • The chime when starting calls
  • Having correct info from people on the call
  • Making sure name, title, company match
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Meeting Recording - usually works without any effort by users
  • Metrics and skill assessment - makes it easier for managers and employees to keep up
  • Easy sharing of videos with clients/prospects
  • More streamlined process for manually uploading videos from Zoom.
  • Real-time notifications of skills/metrics maybe via email or Slack.
  • More editing abilities - fonts/colors/images.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Transcribing my calls is always so nice!
  • Usually auto joining my calls.
  • Sending meeting recording emails after the call.
  • Sometimes Chorus.ai will drop from my calls or not join my calls.
  • Sometimes the attendance names don't update in my Chorus.ai.
Kevin Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Recordings are clear.
  • Recordings are easy to navigate.
  • I like being able to see percentage I am speaking vs prospect.
  • Interface can be a little confusing.
  • Tagging function can be confusing.
  • Lots of different ways to search.
Jagrit Gambhir | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The transcription of Indian dialect is better than some of the competitors
  • The time taken to analyze the call is much quicker than the competition
  • Affordable pricing
  • It drops off a live call at times. These bugs should be ironed out
  • It misattributes the call owner sometimes
  • Integration with calling software like Aircall, CallHippo, etc.
Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Chorus.ai provides a detailed, analyzed recording of your call that is associated with the opportunity in Salesforce, making it easy to organize within the sales cycle.
  • The transcription of the meeting that is searchable is such a time saver, it allows you to keyword search your call and get to the spot you need to hear immediately.
  • The sharing function allows you to not only share the call with coworkers and prospects but also to crop it how you want it, password protect it, be notified when someone views the recording, and more.
  • Sometimes, the speaker separation/transcription is not correct, but I would expect that with any transcription tool, and it's still easy for me to figure out what was said and by whom when I listen back to the recording.
  • I'd like the system to tag things like "engaging questions" "risks" during the call a little more accurately so that the analytics are as accurate as possible, but it's a very minor.
  • There are a lot of very helpful analytics in Chorus.ai that I never looked into - perhaps the user interface could be updated to suggest them to us or make them more intuitive to find.
Zach Myers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Link sharing and collaboration with others
  • Playlist creation for team calls
  • The percentage breakdown for the prospect is very interesting to see and analyze
  • It can be easier if it connected with Salesforce so that the Chorus link was on the lead page as well
  • Finding recordings to turn on and off for Zoom meetings could improve
  • On the homepage, not showing "no answer" calls
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Creating and sharing call snippets.
  • Searching call transcript for specific phrases.
  • Call lineage graphs showing which speaker is talking when.
  • Analytics can be more personalized for my objectives (most important customers, # of outstanding action items, etc.)
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • I love being able to share all or some of a recording with both customers and internally. It's been a powerful way to provide long lasting value to customers, and spread successes and failures internally, for group improvement.
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Call recording. Always works consistently!
  • Have never dealt with outages or any particular issues.
  • Voice to text has gotten 20X better over the years
  • Mobile App - is functional but listening to calls on the go is not the easiest and the UI needs some serious help.
  • Some of their analysis that comes automatically out of the product don't align with our business model so having ability to custom some of the sentiments would be great.
  • Don't always agree with some of their best practices that Chorus.ai and other player's in their space promote to the world. I think context has a lot of weight!
  • Their Voice to Text is done in buckets and sometimes it's nice to just have everything in one document so you can export and enhance it.
Cory Velasco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
  • It would also be best if we could apply Chorus.ai in our calls, not just in meetings. I'm not sure if that's already available or not, but that would be great to have that option.
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