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Score 8.8 out of 100

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September 03, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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What is

Chorus is a Conversation Intelligence solution and part of ZoomInfo’s (NASDAQ: ZI) go-to-market software, data, and intelligence, boasting more than 20,000 companies worldwide as users. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights aim to provide the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. The vendor states customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City. Features

Has featureRecords, transcribes, and analyzes virtual meetings and direct dials
Has featureIn-depth analytics on conversation trends that show you what works (or doesn't)
Has featureCoach reps using Coaching Initiatives tied to custom scorecards, self-coaching metrics, and manager recommendations
Has featureLeverage features like AI-curated playlists, commenting, sharing to improve learning and collaboration on deals
Has featureReview deals and forecast based on conversation trends and risks surfaced from call content
Has featureGet the mobile app to keep things moving on the go Screenshots Videos (7)

Watch Learn how Cognism uses to deliver a premium experience through the entire customer journey. By embedding into all areas of their organization, Cognism gained visibility and transparency into the entire revenue team's conversations. They monitored and improved sales and customer success processes to maintain a high quality service across their customer lifecycle.

Watch See how helps Housecall Pro salespeople go from good to great through call coaching! Using Chorus trackers to identify keywords and phrases, Housecall Pro benchmarks reps and coaches their sales team toward continued success.

Watch Learn how Bugcrowd uses data from their sales conversations to identify where they can improve their sales process, ramp their BDR team faster and more efficiently, make smarter marketing decisions, and scale their coaching programs.

Watch See how MetTel used to drive consistent messaging across their entire organization. By bringing together and BD Acceleration, MetTel was able to get visibility into the team's conversations and help them consistently execute complex sales processes. allowed MetTel to see common trends, get and give continuous feedback, and replicate the best process over and over again. Learn more about here: Downloadables Integrations

Zoom, Webex Calling, GoToMeeting,, ClearSlide, BlueJeans Meetings, RingCentral, ConnectAndSell, SalesLoft, Talkdesk, Outreach, Slack, Five9, Skype for Business (formerly Lync), now part of Microsoft Teams, HubSpot CRM, Google Calendar, UberConference, by Dialpad, Highfive, by Dialpad, Salesforce CRM,, Natterbox, Meet, Connectleader, Truly, Salesforce, Outlook, Gmail Competitors Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free. Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar
Forum/Community Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Anywhere
Supported Languages: English

Frequently Asked Questions

What is

AffectLayer in San Francisco offers, a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

What is's best feature?

Reviewers rate Support Rating highest, with a score of 8.5.

Who uses

The most common users of are from Mid-size Companies and the Computer Software industry.