Chorus.ai

Chorus.ai

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Chorus.ai

Overview

What is Chorus.ai?

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.
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Recent Reviews

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How Chorus.ai Differs From Its Competitors

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing
We use Chorus.ai for recorded conversations with clients. It helps us review what we did good and what we need improvement on. With Chorus.ai it will auto log areas that need addressing in the …
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Advanced Features

I have not been part of this end of things, but I do know that my boss will make notes right inside Chorus.ai and it will email me the exact time stamp for where he made comments for me to go back and review. This makes a very good transparent communication between all departments
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Tech Stack

We have not used any automated recording programs up to this point. We looked into what Chorus.ai has to offer and how it integrates with all our products and decided it was a great fit for out company.
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Innovative Uses

I don't have anything unexpected because I am in the sales department. It has worked out just fine for what I do.
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing
I am not aware if Chorus.ai is being used across the whole organization - to my knowledge, it is only used within the sales team. We primarily use Chorus.ai for its call & meeting recording …
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Advanced Features

I am not a sales leader or a sales enablement professional, so this is not applicable to my role. I do know that our sales leadership has put together playlists of successful calls for onboarding.
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Tech Stack

Chorus.ai fits nicely into our existing tech stack because once your settings are complete, there is not much else you have to do. Chorus.ai integrates with all of our tools nicely. As long as you have your email settings correct in chorus, the tool will automatically join all of your zoom …
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Innovative Uses

An unexpected benefit of using Chorus.ai has been having the ability to share call recordings with our prospects & customers, not just internally. Our meetings cover a lot of information - having the ability to share our presentations with prospects who can then share them with their leaders & …
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Support & Onboarding

I personally do not have any experience working with the Chorus.ai customer support team. I was actually unaware of the knowledgebase, free training resources, and onboarding support that Chorus.ai provides, but will take another look as these sound beneficial to my growing team.
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Use Cases

Call Review Coaching & Skill Development Process Improvements & Change Management Handoffs & Collaboration / Knowledge Sharing
Full organization
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Tech Stack

In my opinion, it is poor when compared to Microsoft Teams. Integration to SF is not great currently - as the volume of data & repetition of the data makes sent by Chorus to SF makes it hard to search for useful content in SF
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Advanced Features

As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage. As mentioned before, I have the ability to watch as many …
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Tech Stack

It's definitely a feature that became part of our tech stack and won't go away. I personally haven't had the opportunity to try other tools that compete with Chorus.ai, but I have heard they lack in quality when compared to Chorus.ai, or are not cost attractive as well. Compared to my old tools …
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Innovative Uses

The use for training purposes is quite new in here, and it's seems to be working pretty well. That is saving time and resources from us, which is very important, considering that we are a StartUp with limited people. It also has a great impact if considering we are a global company, with people …
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Support & Onboarding

I haven't used any of the free training resources so far, but regarding to customer support the one time I need it, I receive a quick and good support from the Chorus.ai team.
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Process Improvements & Change Management Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
Chorus is one of our most useful tech tools. We …
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Innovative Uses

A lot of product issues were highlighted which sped up the time to change on the engineering side. Has increased our innovation speed. Cut down on onboarding time!
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Support & Onboarding

When it was just Chorus.ai, CS support was great. To be honest, I feel that once they got bought by ZoomInfo it has been an ABSOLUTE mess. This isn't Chorus's fault really.

- ZoomInfo is one of the worst organized companies on earth.
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Advanced Features

I have used Chorus.ai at two different companies now. The use of scorecards has been something new and exciting for me to use. I like the ability to see how each call stacks up and knowing if it is a potential fit to keep moving the ball down the field.
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Tech Stack

It fits well and is something needed in a sales tech stack. I have used similar tools in my time as a manager and sales rep. Chorus.ai is all around the best that I have used. I like all the features it comes with and how simple it is to use on a daily bases.
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Innovative Uses

We have a weekly team meeting. We have been taking a call from each rep and going over that call. It is great to get positive feedback and hear what you could have done better or why didn't you ask this question to dive deeper into the prospect's pain point. Just a great way to continue to improve …
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Support & Onboarding

I haven't needed to work with the customer service team with Chorus.ai. I do know they are great with replying if needed. They offer free training and other resources like onboarding support if/when needed.
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Use Cases

Call Review Coaching & Skill Development Process Improvements & Change Management Handoffs & Collaboration / Knowledge Sharing
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for …
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Advanced Features

Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their …
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Advanced Features

I don't personally use these since I am an Account Manager, but I could easily see our team sharing Chorus.ai recordings that have to upsell conversations in them. We have also shared with the sales team Chorus.ai recordings so they can understand a customer's onboarding journey better and their …
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Tech Stack

Chorus.ai positively impacts our existing tech stack and I'm so glad we have it! This is the first time I've used it and I'd be lost without it. The only other meeting recording tools I've used before are Google Meets and Zoom, Chorus.ai is more robust in its offerings.
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Innovative Uses

Sharing with new hires to understand clients and processes. Sharing with products to understand issues or product requests. Sharing with Management for them to understand some irate customers. I have used it for training with my manager too.
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Advanced Features

I currently use the coaching feature for my client calls to see where there are areas for improvement. One area I am working on improving is reducing the number of filler words that I use. I love the ability to return to a call recording and jump around to different parts of the call based on the …
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Tech Stack

I have used Truly as a phone for work in the past, which I liked but there was no coaching aspect. I like that Chorus.ai makes recordings and snippets easy to share. I also use Outreach and I find that Chorus and Outreach work well together. I can share a recording via Outreach.
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Innovative Uses

We have a weekly meeting where everyone on the team shares a snippet from that week that they think would be valuable for other team members to hear about. Chorus.ai has increased collaboration amongst our team. It is also great for new hires, who can watch some client calls before taking the leap …
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
It is being used by several departments. Our department uses it for call recording for prospecting and demos with prospects. It breaks out the …
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Advanced Features

Chorus.ai definitely helps us improve our processes by allowing us to review previous calls and demos. It also allows us to use previous recordings a training for other personnel in our organization. The knowledge share that it provides really helps us quickly grow our organization. It has been a …
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Tech Stack

Before we had Chorus.ai we relied on using the recording features built into our conferencing phone software or our video conference software. While to do a good job in recording that is where their usefulness ends. They are stored on individual machines and not transcribed or had their topics …
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Innovative Uses

We used it as expected so I am not sure we have anything to add here. It provides the features and functionality that were presented to us and it is something we use every day.
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Use Cases

Call Review Coaching & Skill Development Voice of Customer & Disseminating Success Stories
I use it constantly to review my calls and make improvements to my sales process. Great reference tool and training tool.
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Use Cases

Call Review New Hire Onboarding Process Improvements & Change Management Handoffs & Collaboration / Knowledge Sharing
We use Chorus recordings for new hires, for note-taking, and for follow-up. It is incredibly helpful to be able to go back, and see all participants and when they spoke/what they …
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Advanced Features

This gives us good insight/data into how engaged certain team members are during a sales cycle and the info is nicely presented in Chorus.
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Tech Stack

I haven't used a tool like Chorus before but it easily integrates with Zoom which is perfect.
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Innovative Uses

An unexpected benefit from my perspective is the option to use previously recorded calls for reference and onboarding. While I was on leave, my team used my calls for trainings.
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Support & Onboarding

I only met our rep once but she was fine; though she assumed an access level and need during training that not all reps had or needed. Some basic web Training would have been better.
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Use Cases

Call Review Coaching & Skill Development Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
Chorus.ai is used by our SDR team, AE team, and Customer Success team.
We have call review sessions once a …
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Advanced Features

I consistently monitor my talk/listen ratio, filler words, my longest monologue, and how many engaging questions I'm asking on my calls. These features help me get better at my job.
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
Here on the sales team at RollWorks, we record our external calls with prospects using Chorus.ai. We listen to and review each other's calls …
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Tech Stack

Chorus.ai works well within our tech stack, it integrates with Salesforce, complements our other technologies such as Outreach, and easily joins our Google Meet calls.
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Innovative Uses

We've used Chorus.ai to analyze each other's calls during practice pitching sessions. This has led to an improvement in our talk track around our own product.
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Innovative Uses

We have been using this for all new reps for onboarding. The positive impact we have seen is ramp time has been reduced by 20% due to the ability to provide concrete coaching and feedback and allow reps to learn on their offline time.
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Use Cases

Call Review Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
My team uses Chorus every day to record external customer calls. It's really helpful for people as they take over accounts or for any customer escalations to be able to share the conversation …
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Tech Stack

I haven't had anything like this previously, but I will say that the ability to save recordings for what appears to be forever, is so helpful! We've used Chorus calls from years ago to understand an event in a customer account and it's really helpful to be able to rely on that as a …
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Innovative Uses

I'm not sure if there are a lot of innovative ways we've used Chorus. We have a pretty standard practice, but it's very valuable for us so I don't think the lack of motivation is any indication of a lack of value.
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Support & Onboarding

I haven't interacted very much with our Support team, since I'm not a decision-maker and haven't had any issues with the tool personally. I have talked to our CSMs previously and they've all been very helpful!
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Use Cases

Call Review Coaching & Skill Development Market Intelligence (Competition, Product, Messaging) Voice of Customer & Disseminating Success Stories
Our company uses Chorus fairly broadly. All client calls are conducted through Chorus, from new business through implementation and ongoing customer …
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Advanced Features

The playlists have had a positive influence on my team as we are able to collaborate better as a whole when we listen to calls as a group. With a list of calls and being able to group them by subject, "security calls" or "System admin calls" makes it very easy and efficient to navigate and run our …
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Tech Stack

This works well with Salesforce as it records the calls that we make through Salesforce and compiles them into the Chorus database. Usually, it is pretty easy to find the record of the call on the lead page on Salesforce since it says "chorus" on it. It also works well with copy and pasting links …
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Innovative Uses

Sometimes we are able to celebrate more and more wins during large team meetings or even smaller ones as we listen to people's calls from Chorus which is always a positive when we get to share people's success. Also, an innovative way that we have been able to use Chorus that has helped our …
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Support & Onboarding

To be honest I have not worked with the Chorus.ai customer support team that much, but as far as it seems from talking to my managers, they have enjoyed their experiences with them through turning on certain features very quickly as well as when they have issues like Chorus rarely being …
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
Chorus helps us share knowledge, coach employees through customer-facing communication, & …
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Advanced Features

Deal notifications, tracking certain keywords & playlists are really helpful in documenting certain elements of your sales process--finding coachable moments & optimizing around the great examples from your team. We've used playlists quite a bit across both sales & customer experience teams to …
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Tech Stack

We integrate it with HubSpot which serves as our sales CRM & marketing automation platform. It's also a go-to place for recordings that can be used for onboarding new sales & customer experience personnel & tying Chorus recordings with training materials we house in Trainual for all departments …
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Innovative Uses

We didn't really realize how much Chorus would impact customer experience as much as it has had an impact on our sales process, team & training. We also have used Chorus to find moments of "voice of the customer" to turn those moments into additional content marketing assets--that was a surprising …
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Support & Onboarding

Haven't used service from Chorus in quite a while but in the earlier days, I can say that I had a GREAT follow-through from the Support team when we had an issue. Several calls & follow up via email made sure that we got our issue resolved even though it took a good bit of back & forth.
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging)
Leveraged across entire sales org, used to review customer calls and gaps that we may be missing in our discussions. Ability to detect competition that was referenced as well as hone …
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Advanced Features

Playlists- the ability to onboard by reviewing certain calls that cover a topic ie. discovery— useful when I was ramping up to see how calls were executed the scorecards can be a little harsh in terms of the metrics but overall great high-level view to understanding gaps that need to be addressed
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Tech Stack

Leveraged it to coincide w zoom and team calls helped with discovering org for better prospecting / multi-threading in accounts .. this tool was great for providing insights into what needs to be improved in my discovery calls/ deal progression meetings loved the ai capabilities and helps with …
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Innovative Uses

Able to share call clips with the team and present feedback on what should be improved instead of taking notes during my call was able to go back and review the entire Call before deal progression meeting w my boss- ability to have snippets was a huge plus and helped w feedback among colleagues
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Support & Onboarding

Never worked for w support team or used any of the free training— wasn’t presented an onboarding session either def something that could be improved upon is awareness of resources at your disposal to get the best value out of chorus- recommend maybe setting up office hours that would be helpful
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Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Pipeline Visibility & Forecasting Confidence Process Improvements & Change Management Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
Chor…
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Use Cases

Call Review New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories
The whole organization leverages Chorus.ai for various use cases, but as part of the post-sales Solution Architecture team, I personally leverage it to review calls with my …
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Tech Stack

Chorus.ai is the sole call recording software we use to track and understand prospect and client engagements to make sure we are delivering the best experience possible.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus.ai?

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Demos

MongoDB Uses Chorus to Ramp New Reps Faster and Coach Their Team to Success
02:35
Zoom Uses Chorus to Fuel Growth Through Continuous Improvement
02:44
Bill.com uses Chorus to Improve Sales Productivity
02:40
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Product Details

What is Chorus.ai?

Chorus is a Conversation Intelligence solution and part of ZoomInfo’s (NASDAQ: ZI) go-to-market software, data, and intelligence, boasting more than 20,000 companies worldwide as users. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights aim to provide the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. The vendor states customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.

Chorus.ai Features

  • Supported: Records, transcribes, and analyzes virtual meetings and direct dials
  • Supported: In-depth analytics on conversation trends that show you what works (or doesn't)
  • Supported: Coach reps using Coaching Initiatives tied to custom scorecards, self-coaching metrics, and manager recommendations
  • Supported: Leverage features like AI-curated playlists, commenting, sharing to improve learning and collaboration on deals
  • Supported: Review deals and forecast based on conversation trends and risks surfaced from call content
  • Supported: Get the mobile app to keep things moving on the go

Chorus.ai Screenshots

Screenshot of Talk Track Analytics - Compare top reps with others or closed-won deals with closed-lost dealsScreenshot of Score a call and leave personalized comments for coaching repsScreenshot of Gain deep insights into call activity, conversation or sales skills, market intelligence and more.Screenshot of Your call recording view contains actionable conversation metrics and deal context for better meeting prep and call follow-ups.Screenshot of We make sharing calls (or call snippets) a snap.Screenshot of Deal Hub provides unparalleled visibility int your deals.

Chorus.ai Videos

Learn how MongoDB has cut ramp time by as much as 50% and accelerated deal cycles using Chorus.
Zoom uses Chorus to onboard new reps and coach the entire team as they scale their business.
Learn how Bill.com accelerated their onboarding process for reps (including remote hires), uncovered insights that drove better performance from all team members, and created greater cross-functional alignment. To learn more about Chorus.ai, visit: https://www.chorus.ai

Chorus.ai Downloadables

Chorus.ai Integrations

Chorus.ai Competitors

Chorus.ai Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Frequently Asked Questions

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Gong, Salesloft, and Mediafly Coach360 are common alternatives for Chorus.ai.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chorus.ai are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

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Score 10 out of 10
Vetted Review
Verified User
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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