Chorus by ZoomInfo 10 Point Meeting Summary is great
Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown …
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Recent Reviews
How Chorus by ZoomInfo Differs From Its Competitors
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Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Support Rating highest, with a score of 8.2.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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(408)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
December 02, 2020
Robert Peterson III - Chorus Review
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
We are currently utilizing Chorus.ai as a tool for the Account Development Representatives globally.
The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.
The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.
- Analytics are awesome!
- Call scripts seem pretty accurate when quickly sifting through a call
- UI could use a little more flexibility and ease of use
- Increase in 27% more qualified opportunities at the SDR level since we started using Chorus.
Gong has really good analytics, similar to Chorus, but we felt Chorus scorecard and other in-depth coaching functionality gave us a better ability to make an impact with our SDR's.
We have never used a tool like Chorus.ai, but we do like that it integrates with slack, and other tools we use to help enable our team.
I didn't realize how many different pieces of analytics were able to be extracted, such as filler words, talk time, monologues... etc.
I haven't had a chance to work with the customer support team yet, but I will be sure to provide feedback once I start to utilize the support team.
40
The business functions that our reps represent is the Account Development Department.
Our core function is to create pipeline for account executives to close. We have three segments:
Small Business
Mid Market
Enterprise
Our core function is to create pipeline for account executives to close. We have three segments:
Small Business
Mid Market
Enterprise
2
We have a tools specialist that is a subject matter expert for all tools that we implement here at Auth0.
We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
- Call coaching
- Analytics on how we handle competitor conversations
- Diagnosing pain and delivering value
- Depends on the product roadmap for Chorus
- I'd like to see live functionality that we can take advantage of while on a call
No
- Implementation support
To my and my leadership, implementation was critical.
We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
To be honest, I do not think we did a thorough evaluation of Gong. But that being said, I do think that we ended up choosing the correct solution based on what our sales enablement team has noted.
- Don't know
Change management was a minor issue with the implementation
I believe Chorus or call recording tools was something we have talked about for over 2 years. So there wasn't a monumental change or tweak in processes that lead us to Chorus.
- The analytics are my favorite part by far
- Scorecard functionality is also very useful
- The UI feels somewhat outdated and not as intuitive as I'd like
No
I haven't had any real engagement with the support team yet, but I will be sure to update once I do.
- Call Review
- Coaching & Skill Development
- Very good at quickly traversing a call, both speed and with who is speaking.
- Always on, no need to remember to add Chorus.
- Great to see who was on the call, helps with finding the right call.
- Biggest challenge - sorting & searching through the volumes of data recorded.
- Better organization of what I am saving.. for future use.
- Team organization.
- My new SCs have a place to go to get up to speak more quickly.
- Passing on information to Services, as we hand off closed opportunities.
- Improvement of my current team on call performance.
n/a
Seems to integrate very well into what we already use, Salesforce and Outlook. I would like to see tighter ties into Salesforce, but that could be just how we have it implemented.
One of the ways I really like to use Chorus is to listen to Discovery calls that sales has had with the client before Sales Engineering gets involved, that way we can hear the clients requests first-hand!
I have only dealt directly with our Chorus rep, and he is been amazing. Even joining a Solution Engineering team call to review Chorus with my team after the sale was made!
100
Chorus is used by our entire sales force and our solution consulting organization. I also believe services uses Chorus as well.
2
As far as I know only 2 people help support the Chorus implementation.
- Reviewing past call that you were not part of, but need the information first hand.
- Shadowing and training for new employees.
- Training for existing employees, to improve how they conduct calls.
- Great to share snippets on past customer calls.
- Capture customer requests
No
The basic functionality for sales.
Wouldn't change a thing, we are quite happy with Chorus.
- Don't know
- Over all UI was easy to use.
- Sign up was simple for us.
- Training was quick.
- Sometimes difficult to find and create play lists.
No
N/a
September 03, 2019
Chorus.ai and Why You Should Be Using It
Score 10 out of 10
Vetted Review
Verified User
Chorus.ai is a fantastic conversation intelligence tool. I use it in an agency setting where the entire organization all uses and supports Chorus.ai. It is also used specifically within each department. We use this structure to group our teams within Chorus.ai. The main business problem that Chorus.ai is addressing within my organization is to efficiently record and dictate calls. It solves the problem of finding and remembering key information from a variety of calls. It makes it easy to organize and store a large plethora of calls and also makes it easy to search and locate calls that existed in the past.
- Chorus.ai dictates calls very well. It helps to clearly depict what different people on the call are saying. It separates the person by their tone of voice and helps to clearly identify what they are saying. It makes it easy to virtually view and search through the entire recorded conversation.
- Chorus.ai has a great organizational structure for an agency or large organization looking to use this tool company-wide. It stores recordings in an easy-to-locate way. It also lets you organize your users by group and allows the recordings to be stored in each specific group that user is attached to. This makes it extremely easy to store but also locate different calls.
- Chorus very clearly records a variety of different voices. No matter the location or internet connection, Chorus.ai does a fantastic job of clearly recording specific details of what people are saying. Many conversation intelligence tools make it very difficult to clearly read or understand what is being said. Chorus.ai makes it easy to understand but also rely on the tool that each call is going to be clear and easy to understand.
- Chorus.ai is a great tool to use for interview purposes, or for people who are working on their conversation skills. With the ability to look back on your calls, Chorus also makes it possible to see who spent the majority of the time talking, and can even track specific users by name. It makes it easy for people looking to improve conversation skills to identify key points in the speech patterns. For those using it for interview purposes, it makes it very easy to reflect back and pick out key points, especially when writing a follow up after the interview.
- Chorus.ai is a very great conversation intelligence tool. The only main con that I have experienced is processing times. Sometimes calls can take up to a few days to process. After reaching out to a helpline this is easy to solve but can be frustrating to deal with.
- Chorus.ai usage is necessary to have reliable WiFi. Without this, it makes it more difficult to connect to any other integrations or your calls themselves.
- Chorus.ai has had a fantastic impact on my time management. It continues to save both me and my organization time in being able to store and find calls with ease. It also makes it very easy to rely on a tool that will consistently work and clearly dictate the calls I am on. It saves a ton of time when wanting to search for calls or key information within each call.
- Chorus.ai has really helped to improve our overall organization. The structure they provide within their tool makes it easy to organize calls by department. It takes the pain away of manually having to organize each call by their specific category. It allows you to assign groups to users and directly store their calls within their specific groups.
- Chorus.ai has been great about reliability for both our organization and our clients. They have instilled a level of trust that our calls will be clearly recorded and depended on to dictate and relay back important information regarding the work they have invested in with us.
- Chorus.ai has made it very easy to improve our interview process. With the use of this tool, it makes it very easy to interview individuals in an easy to use format. It makes it easy to review as a follow-up and pull out key information from interviews.
- Zoom
Chorus.ai and Zoom both have very similar but different features. The record feature on both is very good but I personally feel that Chorus.ai has a better overall system. Our organization continues to use both and has integrated Chorus.ai into our Zoom usage. Chorus.ai makes it easier to dictate and pull out key information from the calls and recordings where Zoom can be more difficult to operate.
I personally do not use Chorus.ai in a sales environment. My "sales" interaction with Chorus.ai is that it makes it very easy to review sales calls and hop into their instance to view their recordings. I use Chorus.ai in my day to day work purely for their recording features, along with the dictation features.
No
No
My organization has had an issue with processing times of calls. We have many users using this tool at one time and may different recordings happening at once. Some people were experiencing issues with Chorus.ai calls taking up to a few days to process and become available for internal review. After reaching out, Chorus.ai was very quick and helpful in resolving this issue. They were polite and quick to respond to our issues and requests.
- It is very easy to dictate calls after you have been on them. Chorus.ai makes it very easy to visually review what was said in calls.
- The function of attributing the percentage of speaking time to each speaker is very helpful to see who was the dominant person driving the conversation. It helps to identify key people to reach out to and follow up with calls.
- Chorus.ai makes it very easy to have an interview process. The review after the initial interview process with Chorus.ai is very simple with great dictation and a clear visual of speaking times. It also has a seamless integration process you can feel confident with.