ChowNow

User-Friendly Interface: Users have found the ChowNow platform to be straightforward and easy to navigate, with a user-friendly interface. They have praised the intuitive dashboard and seamless integration with their websites. The tablet interface has been described as sleek and user-friendly.

Efficient Menu Updates: Users have praised ChowNow for its convenient menu update features, which make it easy for businesses to keep their menus up to date. They have also found it easy to make changes and adjustments once the platform is up and running.

Responsive Customer Support: The customer support team at ChowNow has been highly regarded by users, who find them helpful, responsive, and better than other third-party services. Users appreciate the direct access to customer email addresses, which allows for effective communication and building customer relationships.

Difficulties with Online Orders: Some users have faced challenges when completing online orders through ChowNow, as they have encountered issues with the order confirmation not appearing after entering all the necessary information. The app has been described as clunky and unreliable at times.

Limited Customization Options: Users have expressed their desire for more customization options, such as the ability to adjust orders and add extra charges when customers request additional items. They also suggest including pictures in the future to help both customers make decisions and restaurants showcase their menu items.

Challenges with Customer Support: On occasion, users have experienced long wait times on the phone with customer support. Additionally, some agents may be slower in understanding the needs of the restaurant. However, it is worth noting that other support staff are available to assist during busy periods.

Users commonly recommend Chownow for its low-cost option and excellent customer service. They appreciate the ease of use of the menu tool, which allows them to save on fees and gather valuable customer information. It is suggested to be patient when using the site and reach out to customer service if needed. Chownow is regarded as a great choice for online ordering and delivery, worth the investment for small and new companies dedicated to sales. The platform is praised for its ability to improve marketing and sales management, especially for small and medium businesses. Users recommend actively using Chownow to maximize the experience and suggest gathering all the necessary information about the platform. While Chownow is seen as a good company to work with, offering reasonable rates and excellent value, it is noted that there are a few missing features, such as available sales data. Nonetheless, users suggest giving Chownow a try over other online ordering platforms due to its cost-effectiveness and ease of use. Restaurants find Chownow particularly useful, as it demonstrates an understanding of the industry and offers problem-solving solutions. Integration into Instagram is highlighted as a key differentiating factor, making Chownow a recommended choice for digital ordering in the food industry.