TrustRadius Insights
Users of the product rely on it to explore restaurants that offer delivery services in new cities, eliminating the need for expensive …
Starting at $119 Per Annual
View PricingOverview
What is ChowNow?
ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.
Recent Reviews
Pricing
Annual
$119.00
Cloud
Per Annual
Monthly
$149.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is ChowNow?
ChowNow Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(2)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users of the product rely on it to explore restaurants that offer delivery services in new cities, eliminating the need for expensive third-party delivery platforms with higher fees. Customers appreciate the cost savings provided by the product and find it easy to manage and make administrative changes. They have also found great value in using the product during the pandemic, as it enables businesses to offer online ordering through various channels, improving customer experience and utilizing customer databases for marketing purposes. The product's customer service is highly regarded and provides assistance with menu management for multiple locations. Restaurants use the product to increase takeout sales, improve the order process, and streamline takeaway business operations by reducing phone calls. It offers online ordering for a reasonable monthly cost, avoiding high fees charged by third-party delivery companies, and allows for convenient delivery options and curbside pickup. Users find the interface of the product easy to integrate with websites and appreciate its affordable pricing. It facilitates online order fulfillment, ensures no orders are missed, and allows for seamless delivery through popular platforms. By making it easy for customers to place orders from computers or mobile devices, the product reduces the risk of lost orders and saves time. Users also appreciate the time saved by not taking phone orders and the ability to process payments upon customer arrival. The product has improved order completion and control, resulting in greater quality and productivity. Overall, ChowNow has opened up more sales opportunities, boosted marketing efforts, saved time and money for businesses, enhanced order visualization, automated product offerings, reduced workflow, eased the order process, improved efficiency, allowed businesses to set their own delivery costs while avoiding high fees from third-party partners, provided easy integration with websites, access to customer information, enabled online ordering with mobile apps for both Apple and Android devices, offered convenience and a time-saving aspect of ordering directly from menus.
The program has helped businesses enhance their online ordering and delivery services while simplifying the application of promotional codes and providing a contactless payment feature for guest satisfaction. In summary, the product enables users to discover and order from a wide range of restaurants in new cities, saves businesses money and time by offering affordable online ordering and menu management solutions. It enhances customer experience and streamlines takeaway operations, allowing businesses to increase sales and improve efficiency. With its convenient integration options, customizable delivery settings, and accessible customer service, ChowNow is a valuable tool for restaurants seeking to optimize their takeout and delivery services.
User-Friendly Interface: Users have found the ChowNow platform to be straightforward and easy to navigate, with a user-friendly interface. They have praised the intuitive dashboard and seamless integration with their websites. The tablet interface has been described as sleek and user-friendly.
Efficient Menu Updates: Users have praised ChowNow for its convenient menu update features, which make it easy for businesses to keep their menus up to date. They have also found it easy to make changes and adjustments once the platform is up and running.
Responsive Customer Support: The customer support team at ChowNow has been highly regarded by users, who find them helpful, responsive, and better than other third-party services. Users appreciate the direct access to customer email addresses, which allows for effective communication and building customer relationships.
Difficulties with Online Orders: Some users have faced challenges when completing online orders through ChowNow, as they have encountered issues with the order confirmation not appearing after entering all the necessary information. The app has been described as clunky and unreliable at times.
Limited Customization Options: Users have expressed their desire for more customization options, such as the ability to adjust orders and add extra charges when customers request additional items. They also suggest including pictures in the future to help both customers make decisions and restaurants showcase their menu items.
Challenges with Customer Support: On occasion, users have experienced long wait times on the phone with customer support. Additionally, some agents may be slower in understanding the needs of the restaurant. However, it is worth noting that other support staff are available to assist during busy periods.
Users commonly recommend Chownow for its low-cost option and excellent customer service. They appreciate the ease of use of the menu tool, which allows them to save on fees and gather valuable customer information. It is suggested to be patient when using the site and reach out to customer service if needed. Chownow is regarded as a great choice for online ordering and delivery, worth the investment for small and new companies dedicated to sales. The platform is praised for its ability to improve marketing and sales management, especially for small and medium businesses. Users recommend actively using Chownow to maximize the experience and suggest gathering all the necessary information about the platform. While Chownow is seen as a good company to work with, offering reasonable rates and excellent value, it is noted that there are a few missing features, such as available sales data. Nonetheless, users suggest giving Chownow a try over other online ordering platforms due to its cost-effectiveness and ease of use. Restaurants find Chownow particularly useful, as it demonstrates an understanding of the industry and offers problem-solving solutions. Integration into Instagram is highlighted as a key differentiating factor, making Chownow a recommended choice for digital ordering in the food industry.
Reviews
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December 21, 2022
ChowNow review after 8 years of use!
We are an experienced user of the ChowNow platform, using it here at our location for 8 years. ChowNow provides us with a simple and effective tool, providing our guests with online ordering. Using this we are able to offer a simple way for our customers to interact with our menu and drive repeat business. The information gathered helps us keep customers returning.
- Simple online ordering
- Unique mobile ap for us to showcase our menu
- email campaigns designed for repeat business
- Better structure of Pizza menus to ease 86 toppings
- The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate
- Ease of use !
- Easy to setup and maintain
- Relatively low cost for use
- Returning guests from the email campaigns
- Offering easy to use online ordering has increased sales
- Slice
Slice appears to be a lower cost and quite popular in our industry (Pizza) however their tactics to acquire new business are questionable at best!
We use ChowNow to sell in house made snacks to the public. Per day we receive 20-40 customer orders of either in store pickup or local delivery (facilitated through DoorDash). The platform helps us connect with more customers, receive more orders, all at a much lower cost than other "3rd party ordering platforms"
- menu updating
- receiving customer data
- adding photos to our menu
- submitting refunds/adjustments to customers
- provide more visibility into the delivery driver status (i.e. map of delivery driver, name, phone number of driver)
- ability to easily download order information (top selling items, orders by time of day analysis
- ability to see metrics online on the ChowNow portal
- ease of updating menu items
- ability to select prep time
- ability to add photos to menus
- thousands of dollars a year in saved commission costs
- countless hours of less time spent on the phone with 3rd party apps trying to request refunds, etc
- thousand of customer's data points (address, email, phone)
I push customers toward ChowNow instead of the references apps because of a) ChowNow has lower commission costs b) ChowNow gives customer data access c) ChowNow allows me to better issue refunds or adjustments. ChowNow however does not provide as much visibility to "new" potential customers. This is just my guess -- there are less average users on the ChowNow app on a nightly basis vs. the UberEats, DoorDash, Grubhubs of the world.