Name: ChowNow
Price: 119 USD
Rating: 8.5 (2 reviews)
Author: ChowNow

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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### Online Ordering Systems
Users consistently highlight ChowNow's online ordering system as a valuable tool for streamlining their operations and increasing revenue. The platform's ability to facilitate online orders without hefty commission fees has been a significant advantage for many businesses. While some users have noted minor issues with menu item updates, overall, ChowNow's online ordering system is praised for its user-friendly interface and effective integration with various delivery services.

### Delivery and Pickup Options
Users have expressed satisfaction with ChowNow's delivery and pickup options, highlighting the convenience and cost-effectiveness of these services. The ability to offer curbside pickup and contactless transactions has been particularly well-received, contributing to an enhanced customer experience. While some users have mentioned limitations in the delivery area coverage, overall, ChowNow's delivery and pickup options have proven to be valuable assets for businesses seeking to streamline their operations and reduce reliance on third-party delivery services.

### Restaurant Management
Users generally agree that ChowNow's online ordering platform has greatly benefited restaurant owners. The consensus among reviewers is that ChowNow's restaurant management capabilities are efficient and user-friendly, providing relief to struggling restaurant owners by offering a flat fee structure without commissions. While some users suggest improvements such as more customization options for the ordering interface and a centralized system for multiple restaurant concepts, overall, ChowNow's restaurant management features are seen as a valuable asset in streamlining operations and increasing profitability for establishments.

### Menu Management
User feedback on ChowNow's menu management functionality is varied and includes both positive and negative experiences. While some users appreciate the ease of making menu changes and the intuitive interface, others have encountered challenges with bulk modifications and the delay in reflecting menu updates. The ability to customize menus for different locations has been a helpful feature for some, although the lack of options like adding photos to menu items has been noted as a drawback. Despite some difficulties reported, users generally acknowledge the convenience of ChowNow's menu management tools once they are set up and operational.

### Operational Efficiency
Users consistently highlight ChowNow's operational efficiency as a key strength, emphasizing its ability to streamline restaurant processes and enhance overall service delivery. The platform's efficient order management system and user-friendly interface contribute to a smooth operational flow, enabling businesses to handle orders promptly and efficiently. While some users express minor concerns such as the lack of photo integration in menus and the need for better visibility on unavailable items, the general consensus leans towards ChowNow's operational efficiency positively impacting day-to-day restaurant operations.

### Customer Engagement
Users generally believe that ChowNow excels in providing convenience for customers to place orders and engage with businesses. The platform's customer engagement capabilities are praised for their simplicity and effectiveness in enhancing the overall ordering experience. Customers appreciate the ease of use and the personalized touch, such as thank you emails and estimated wait times, which contribute to a positive interaction with the brand. While some users express minor concerns about features like the inability to upload pictures or adjust orders for special requests, overall, ChowNow's customer engagement functionalities are seen as a valuable asset in fostering strong connections with customers.

### Customer Service and Support
Users consistently highlight ChowNow's customer service and support as a standout feature, praising its prompt responses, ease of communication, and overall effectiveness in addressing queries and concerns. While some users mention occasional delays in customer service calls, the majority express satisfaction with the level of support provided. ChowNow's customer service team is commended for its personable approach and reliability, contributing positively to users' overall experience with the platform.

### Marketing and Promotion
Users consistently highlight ChowNow's marketing and promotion capabilities as a key strength of the platform. They appreciate the ease of setting up marketing promotions, creating offers, and managing email marketing campaigns. Despite some minor concerns about customization and programming difficulties, users find that ChowNow effectively supports their efforts to promote products and services to customers. The platform's ability to facilitate marketing strategies and enhance sales opportunities is widely acknowledged by users, making it a valuable tool for businesses looking to strengthen their marketing initiatives.

### Sales Optimization
User sentiment regarding ChowNow's sales optimization capabilities appears to be mixed. While some users appreciate the platform's ability to enhance sales and streamline the sales process, others express concerns about the lack of customizable reporting features and the inability to upload photos that could potentially boost sales. Additionally, there are recommendations for ChowNow to improve its sales data availability and customization options to further optimize sales performance.

Users commonly recommend Chownow for its low-cost option and excellent customer service. They appreciate the ease of use of the menu tool, which allows them to save on fees and gather valuable customer information. It is suggested to be patient when using the site and reach out to customer service if needed. Chownow is regarded as a great choice for online ordering and delivery, worth the investment for small and new companies dedicated to sales. The platform is praised for its ability to improve marketing and sales management, especially for small and medium businesses. Users recommend actively using Chownow to maximize the experience and suggest gathering all the necessary information about the platform. While Chownow is seen as a good company to work with, offering reasonable rates and excellent value, it is noted that there are a few missing features, such as available sales data. Nonetheless, users suggest giving Chownow a try over other online ordering platforms due to its cost-effectiveness and ease of use. Restaurants find Chownow particularly useful, as it demonstrates an understanding of the industry and offers problem-solving solutions. Integration into Instagram is highlighted as a key differentiating factor, making Chownow a recommended choice for digital ordering in the food industry.

User-Friendly Interface: Users have found the ChowNow platform to be straightforward and easy to navigate, with a user-friendly interface. They have praised the intuitive dashboard and seamless integration with their websites. The tablet interface has been described as sleek and user-friendly.

Efficient Menu Updates: Users have praised ChowNow for its convenient menu update features, which make it easy for businesses to keep their menus up to date. They have also found it easy to make changes and adjustments once the platform is up and running.

Responsive Customer Support: The customer support team at ChowNow has been highly regarded by users, who find them helpful, responsive, and better than other third-party services. Users appreciate the direct access to customer email addresses, which allows for effective communication and building customer relationships.

Difficulties with Online Orders: Some users have faced challenges when completing online orders through ChowNow, as they have encountered issues with the order confirmation not appearing after entering all the necessary information. The app has been described as clunky and unreliable at times.

Limited Customization Options: Users have expressed their desire for more customization options, such as the ability to adjust orders and add extra charges when customers request additional items. They also suggest including pictures in the future to help both customers make decisions and restaurants showcase their menu items.

Challenges with Customer Support: On occasion, users have experienced long wait times on the phone with customer support. Additionally, some agents may be slower in understanding the needs of the restaurant. However, it is worth noting that other support staff are available to assist during busy periods.

Users of the product rely on it to explore restaurants that offer delivery services in new cities, eliminating the need for expensive third-party delivery platforms with higher fees. Customers appreciate the cost savings provided by the product and find it easy to manage and make administrative changes. They have also found great value in using the product during the pandemic, as it enables businesses to offer online ordering through various channels, improving customer experience and utilizing customer databases for marketing purposes. The product's customer service is highly regarded and provides assistance with menu management for multiple locations. Restaurants use the product to increase takeout sales, improve the order process, and streamline takeaway business operations by reducing phone calls. It offers online ordering for a reasonable monthly cost, avoiding high fees charged by third-party delivery companies, and allows for convenient delivery options and curbside pickup. Users find the interface of the product easy to integrate with websites and appreciate its affordable pricing. It facilitates online order fulfillment, ensures no orders are missed, and allows for seamless delivery through popular platforms. By making it easy for customers to place orders from computers or mobile devices, the product reduces the risk of lost orders and saves time. Users also appreciate the time saved by not taking phone orders and the ability to process payments upon customer arrival. The product has improved order completion and control, resulting in greater quality and productivity. Overall, ChowNow has opened up more sales opportunities, boosted marketing efforts, saved time and money for businesses, enhanced order visualization, automated product offerings, reduced workflow, eased the order process, improved efficiency, allowed businesses to set their own delivery costs while avoiding high fees from third-party partners, provided easy integration with websites, access to customer information, enabled online ordering with mobile apps for both Apple and Android devices, offered convenience and a time-saving aspect of ordering directly from menus.

The program has helped businesses enhance their online ordering and delivery services while simplifying the application of promotional codes and providing a contactless payment feature for guest satisfaction. In summary, the product enables users to discover and order from a wide range of restaurants in new cities, saves businesses money and time by offering affordable online ordering and menu management solutions. It enhances customer experience and streamlines takeaway operations, allowing businesses to increase sales and improve efficiency. With its convenient integration options, customizable delivery settings, and accessible customer service, ChowNow is a valuable tool for restaurants seeking to optimize their takeout and delivery services.

ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.

Monthly

Annual

ChowNow

Commerce Starter

Professional

Advanced

Zoho Commerce

An online ordering system allows restaurants to provide guests with on-demand delivery or reservations via a web or mobile app.

Online Ordering

Likelihood to Recommend

Otter Restaurant Operating System (rOS)

Raydiant

president

ChowNow 2022-12-14 16:17:02

ChowNow 2022-12-08 13:10:27

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Online Ordering Systems

We are an experienced user of the ChowNow platform, using it here at our location for 8 years. ChowNow provides us with a simple and effective tool, providing our guests with online ordering. Using this we are able to offer a simple way for our customers to interact with our menu and drive repeat business. The information gathered helps us keep customers returning.

Simple online ordering
Unique mobile ap for us to showcase our menu
email campaigns designed for repeat business

Better structure of Pizza menus to ease 86 toppings
The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Ease of use !
Easy to setup and maintain
Relatively low cost for use

Returning guests from the email campaigns
Offering easy to use online ordering has increased sales

We use ChowNow to sell in house made snacks to the public. Per day we receive 20-40 customer orders of either in store pickup or local delivery (facilitated through doordash). The platform helps us connect with more customers, receive more orders, all at a much lower cost than other "3rd party ordering platforms"

menu updating
receiving customer data
adding photos to our menu
submitting refunds/adjustments to customers

provide more visibility into the delivery driver status (i.e. map of delivery driver, name, phone number of driver)
ability to easily download order information (top selling items, orders by time of day analysis
ability to see metrics online on the ChowNow portal

ease of updating menu items
ability to select prep time
ability to add photos to menus

thousands of dollars a year in saved commission costs
countless hours of less time spent on the phone with 3rd party apps trying to request refunds, etc
thousand of customer's data points (address, email, phone)

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ChowNow

Overview

What is ChowNow?