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Chrome Remote Desktop

Score8.3 out of 10

160 Reviews and Ratings

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What is Chrome Remote Desktop?

Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

Categories & Use Cases

Media

Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.
Screenshot of the screen to setup a remote connection.

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Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.

Key Features

Learn about the best (and worst!) features Chrome Remote Desktop has to offer, as determined by TrustRadius' reviewers.
Based on 160 ratings of Chrome Remote Desktop's features
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Top Performing Features

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.6

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.6

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.6

Areas for Improvement

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 8.2

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 8

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

Reviews

What users are saying about Chrome Remote Desktop.
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Great Free Product

Incentivized
Verified User
Director (1-10 employees employees)

Use Cases and Deployment Scope

I use Chrome Remote Desktop frequently to access my work computers and work from home during weekends or after hours. The main convenience is its ease of use to log in to access the computers, and also prevents me from having to commute to my place of work in order to conduct work. Furthermore, it is a great free product!

Pros

  • Easy to connect with work computers from home - No lag.
  • It is a free product and there is no charge compared to other platforms.
  • I use Google Chrome and many other Google products like Gmail, so it fits in well as another useful tool to use.

Cons

  • Truly no issues at all that I can think of - It is a great product!

Return on Investment

  • Saved many hours of unnecessary community to my business - 60 to 120 hours a year.
  • Given a lot of flexibility to remote access work computers from home or when away on holiday.
  • Saved time at work the next day by preparing work the previous night by using this product to access work computers.

Usability

Alternatives Considered

AnyDesk

Other Software Used

MYOB, BigCommerce, Toniq Corporate

A great and easy to Use Product.

Incentivized
Verified User
Team Lead in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

I use Chrome Remote Desktop to access systems on my work machine when I am away from the office. There will be times when I need to retrieve information when I am office site. So I will log in via Chrome Remote Desktop. Also use it to remote into a window machine from my Macintosh computer.

Pros

  • Access files on a network that I might not be physically connected to.
  • Help someone remotely gain access to my machine.
  • Access my companies sever.

Cons

  • I would like a two factor authentication for using Chrome Remote Desktop.

Return on Investment

  • The Application being free. Allows for saving money in our organization.

Usability

Alternatives Considered

TeamViewer

Great Option for RDS

Incentivized
Kimberly HammondView profile
Desktop I Technician in Information Technology at NFI Industries (5001-10,000 employees employees)

Use Cases and Deployment Scope

It's easy to use for free in a pinch. Google Chrome Remote Desktop is another tool to use to remote into users pcs.

Pros

  • Connects users without issue
  • Not that hard to use
  • No latency issues

Cons

  • Resolution issues will prevent you from seeing important options
  • An easier way for the user to connect for support
  • Would prefer a desktop install

Return on Investment

  • Ease of use
  • Resolution issues
  • It doesn't require admin rights which is good
  • Not very organized as a remote tool

Usability

Alternatives Considered

AnyDesk

Other Software Used

TeamViewer, AnyDesk, Splashtop Classroom

Simple, Easy, and Lightweight remote access solution.

Incentivized
Verified User
Director in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

I use it daily to access remote desktops of various systems that I need to get access to. Anything from regular desktop workstation use, to accessing remote systems that are responsible for media presentations and video editing.

Pros

  • No need to configure ports / firewalls. Simple to setup and install.
  • Doesn't require any advance graphic cards for remote access.
  • Lightweight with hardly any system impact.

Cons

  • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
  • A way to easier switch between multiple monitors.
  • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.

Return on Investment

  • Cost is free and that is always a huge plus.
  • Since I don't have to configure any firewalls or open any ports, it makes installing very simple and easy to deploy.
  • Being able to remote access my machine from my phone in a pinch is a great plus. If I need a quick a simple task, I can just take out my phone and grab it on the go.

Usability

Alternatives Considered

Remote Desktop Services

Other Software Used

monday.com, Slack

Chrome Remote Desktop enables you to view all your PCs at once

Incentivized
Allen ShapiroView profile
Executive Vice President in Corporate at List Service Direct Inc (1-10 employees employees)

Pros

  • Access remote computers
  • Allow users to work on their work computers from anywhere.
  • Allows for the easy transfer of files from the remote desktop.

Cons

  • I wish Chrome Remote Desktop allowed for the use of combination keys such as alt-tab.

Return on Investment

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.

Other Software Used

Microsoft Access, Microsoft Office 365, WinZip