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Emburse Chrome River

Emburse Chrome River

Overview

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

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Recent Reviews

Chrome River Review

7 out of 10
October 16, 2023
Incentivized
we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card
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Great Software!

10 out of 10
September 13, 2022
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely …
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Pricing

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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

What is Expensify?

Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.

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Product Details

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Emburse Chrome River Videos

See how we streamline expense management workflows
In this video, the TrustRadius team discusses how to manage your expenses using the Sage Business Cloud, SAP Concur, Emburse Chromeriver, and Webexpenses.

Emburse Chrome River Integrations

Emburse Chrome River Competitors

Emburse Chrome River Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Emburse Certify, NetSuite ERP, and Coupa are common alternatives for Emburse Chrome River.

Reviewers rate Corporate Card Reconciliation and Payment Status Tracking highest, with a score of 9.

The most common users of Emburse Chrome River are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(168)

Attribute Ratings

Reviews

(1-25 of 123)
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October 16, 2023

Chrome River Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card
  • user friendly
  • has wizards for some items
  • the user face is newer
  • lots of options when it comes to different expenses
  • the receipt area sometimes matches wrong
  • sometimes expenses come in and are wrongly identified
it is very user friendly and does a lot of things for you such as match expenses to receipts, organize and label, and the user face is newer and easier to use
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is my entire organization's new expense management platform. It's incorporated directly through our intranet and can only be accessed that way - no bookmarks allowed. Receipts can be scanned and emailed, or simply forwarded if they are digital to begin with, to the platform. There was plenty of training leading up to the switch to Chrome River.
  • Digital receipts are frequently issued, so simply forwarding them to the platform saves so many trees! And time!
  • Online cash expense form is much faster and easier than previous hard-copy system my organization used.
  • System remembers names, places, etc.
  • Not very intuitive - takes a lot of time to get used to it.
  • Requires a lot of information for certain expenses, like hotels, airfare and business meals.
  • Can't be bookmarked on my bookmarks bar, has to be access through a link buried deep in my organization's intranet site.
Works well at keeping e-receipts organized, since they can just be forwarded to the platform rather than printed out - especially helpful for airfare, purchases made thru the Square app, Uber/Lyfts, hotel reservations, etc. Really frustrating to break down a hotel stay - requires splitting types of charges (parking, meals charged to room, actual lodgings, etc). Takes much more time on my end than the old system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The Emburse chrome river is used to track expenses to all the projects assigned within the organisation and before this we used to spend lot of time on tracking expenses for different projects and with the help of this, we are able to reduce manual labour by 50% and this also gave insights to the spending patterns across the different teams in our company.
  • easy to use
  • compliance submission
  • automated routing
  • Formatting issues in pdf while downloading
  • Sometimes it takes time to load
  • Rule sheets can be improved
The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My team supports the data integrations between our firm and Emburse Chrome River, and I also use it to submit expense reports. All of the expense reports previously were entered by our Accounts Payable team, but now the AP team are auditors to make sure the reports are filled out correctly, so it spreads the workload to the entire firm.
  • It is easy to attach receipts to the expense reports. I take a picture of the receipt, and send it to a specified email address with relevant information like reason for expense and receipt total. It automatically shows up on my dashboard so I can attach it to an expense.
  • It is easy to approve expense reports. An email is sent to the approver, and they can approve directly from the email or access Emburse Chrome River to approve.
  • Credit card items automatically appear on the dashboard within a day or two, so it makes it simple to merge credit card charges with attachments where receipts are required.
  • I would like to see reminders for expense reports that have not been approved. I think it only sends one email, so it would be nice to get follow ups for those that are not quick with approving expenses.
It is great for larger companies where the AP team cannot enter expense reports themselves. It works well for companies that use corporate credit cards because those transactions automatically show up on the dashboard so they can be added to the expense reports. It is also easy to add personal charges for reimbursement.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
My organization and my position at the organization used Emburse Chrome River to process business expenses such as reimbursements for donor meals, travel and related reimbursements, and to register and attend professional development opportunities. It was used to track expenses and their progress through the processing and reimbursement process for all business related expenses.
  • Tracks progress of receipts
  • Keeps receipts organized
  • Shows progress of reimbursements
  • The interface is clunky and slow
  • The app is not very user friendly
  • The web interface is hard to navigate and crashes frequently
Honestly, I would not be able to in good faith recommend Emburse Chrome River to a colleague or another similar organization. It is not a user friendly interface, which is very frustrating for all users. I feel that it is slow and hard to navigate. The user interface is not user friendly and is not fast and seamless. It is hard to learn and unnecessarily complicated.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I Review and Assist Employees to complete Chrome River expense reports and Pre Approvals. The Application is easy to use for my end of the process but we deal daily with Calls regarding the Itemization of hotels, as this area seems to be a struggle for most employees. Chrome River's ability to change and its flexibility is a great answer to most issues we experience. We are able to do So much more with the application as opposed to out previous tool.
  • Some Changes are made a lot easier than others, but the changes occur and problems are solved
  • Having the Currency exchange imbedded into the report for our OCONUS travels is an amazing tool, that reduces time expediently
  • Having Step by Step questions per expense allows the employee to be more independent when completing the report
  • Deleting the Entire report without anyway of retrieving it
  • Hotel Itemization needs more detailed steps to follow
  • There are a lot of "Errors uploading receipts" Glitches that occur
Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Emburse allows us to use one system for all our expense reporting, invoicing, and purchase order processes. It houses all of these functionalities in one system allowing us to set up approval routings and easily account for all of our expenses. I use Emburse to manage users access rights and review expense reports to ensure our employees are following internal policies and procedures.
  • The OCR system is great at reading repeating invoices.
  • Allows users to setup multi-step approval processes.
  • Allows users to easily upload receipts through multiple different means.
  • Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
  • Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
Emburse Chrome River is great for housing all of your expense functionality needs in one place and allows quite a bit of personalized customization. It's also great for reviewing expenses and setting up procedures to make sure all expenses go through the correct route of approval before being fully approved.
September 13, 2022

Great Software!

Kortney Fowler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely and efficiently submit reports. They all love the ability to just snap a picture and we love that its drastically cut down on lost receipts! I've used other expense programs before and I prefer Chrome River EXPENSE 10 times over.
  • OCR [Optical Character Recognition]
  • I love that the platform is the same no matter what device you're on
  • Easy to use, no matter computer skill range
  • Sometimes the attachments dont load propertly
I can't think of an area Chrome River EXPENSE isn't suited. If you have expenses, this is a great way to track them! it works with our existing ERP seamlessly
August 26, 2022

Chrome River Expense

Philip Barnett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Emburse Chrome River as our main system for travel and expenses. It is used to help create compliance to help guide users to be within company and government policies. This is used across departments to help their teams for specific preferences in approval quality assurance.
  • Compliance training
  • Approval tracking
  • Notifying user of errors
  • They could have a better system for government regulations and compliance
  • Faster resolution time for user requests
  • Better notify customers of how new products came help once they are available
Compliance rules are great to better help users create accurate reports. The hotel features could be better to help with requirements by the US Federal policy within the JTR, FTR, and GSA.
Lorrie Black | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Our entire organization uses Emburse Chrome River for travel & expense reimbursements for employees, students and non-employees. We also utilize Chrome River's dynamic programming to reconcile our company issued PCards and Non-PO vendor payments. We were looking for a solution to simplify these processes, the tool needed to be flexible, route documents electronically, integrate with our PCard system, and we needed the ability to access the tool from anywhere and at anytime. We needed to solution to our time consuming paper intensive manual process. We were constantly chasing paper from office to office, checking in documents in one office and then checking them out so another office could check them in. We used databases to track where the paper was in the approval process which sometimes left us vulnerable if the person(s) responsible for the database was out unexpectedly.
  • Completely Configurable when it comes to Messages and Warnings. You decide when and where to fire the message. You decide what the message reads. You can add, remove, and/or edit these messages at any time.
  • Configure warnings and messages to match your company policy and update as often as needed. With a recent enhancement we can now add hyperlinks in our warning messages pointing our users directly to your policy.
  • Use messages and warnings to guide your users so that they can submit a correct and complete report the first time, greatly reducing denials.
  • Easily electronically track documents from submit to approval.
  • At go, live reporting was lacking. Since our go-live on 12/1/2016, Emburse Chrome River had made significant updates to reporting. Emburse is now moving to a new reporting tool that doesn't appear to have the same robust, user friendly functionality that we have today.
  • Some releases have caused issues on our side. Emburse Chrome River does fix issues caused by releases but it would be helpful if they engaged clients with testing of upcoming enhancements and releases.
  • There is always pain with growth, Emburse Chrome River is no different. As Emburse Chrome River enhances existing features we are sometimes left in the dark until decisions have been made. There are customer advisory boards, those members should be called upon to provide input before going life.
We used to have a paper-intensive process, it could take a couple of weeks before a person is reimbursed for travel or other out of pocket expenses. Now with Emburse Chrome River, we often process payments within 48 hours after submitting the request. With tools like Chrome River SNAP and their mobile app travelers can begin their reimbursement request immediately, no need to wait until you are back in the office. Electronic approvals mean you are not chasing down paper from office to office. You can access the system anytime from anywhere to see where your report is in the approval process.
Karen Keegan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River for all of our expense reimbursements, firm-wide.
  • Automated approval routing
  • Paperless
  • Easy for users to upload receipts while on the go
  • Fully customizable
  • Support tickets sometimes get held up
  • Many support tickets now cost extra money to complete
Chrome River is well suited for just about any medium to large organization. It's fully customizable, so you can have as many or as few approval rules as you wish/as many or as few general ledger codes, charge centers, billable matters, etc.
Jacob Kletzli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used company-wide. Any employee with a corporate credit card (about 120) uses Chrome River for expense coding.
  • UI
  • Support
  • Changes to the standard system.
  • Better and easier to understand export and specs.
  • No QA or Prod, just Prod and make it so there are no change sets, just one.
  • Easier to understand and change things on my own.
Chrome River has completely changed our CC program and expense reports. I like how all the approvals are done within the app. Our old approval system was done along with all of our invoices, and I like how they are separate now.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Chrome River for tracking expenses. The product is great at simplifying all aspects of expense tracking and allows the user to easily record their expenses. We specifically use the program to track our corporate credit cards. I have been submitting the expense report for the AP department and it has made the process much more streamlined. You are able to attach the expenses and the receipts to the expenses. This allows for a very fast process in submitting a report. The program is easy to use and also has an app that many of our corporate cardholders use, which allows them to easily take pictures of their receipts and attach them to their reports. The program is easy to access and is set up very well so that if you need to look at an employee's expenses it makes it very easy to find them and their transactions.
  • A streamlined experience recording expenses.
  • Attaching receipts is extremely easy and is not time consuming.
  • Easy to navigate the program, whether it be with users or transactions.
  • Attach larger files.
Emburse Chrome River is great for tracking the everyday expenses of credit card users within an organization. I would recommend the program to others because of how easy it is to track the transactions of your employees or any other company cards you use. It works very well for automatic payments, such as monthly bills, and works well for tracking expenses with employees who have a personal card.
August 18, 2022

Great Expense System

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River for expense reports, auditing and approving. Chrome river provides ease of use for those claiming business expenses whether you are in the office or on the road. You can access the system to review reports and approve submitted claims. Picture taking of the receipts is easy with the SNAP app and they match up with the credit card transactions.
  • Innovating always updating the system to keep it current
  • Help Desk support.
  • Reports to manage company spend
  • storage of all our files - never destroy
  • Support in different languages.
  • Tutorials not always easy to understand.
  • Understanding taxes in other countries better.
  • App for your Canadian customers
Chrome River allows claimants to submit expenses in a timely fashion and reimburse promptly. Auditing of submissions is easy to do, and innovation of OCR technology takes some of the steps out of the process for the claimant. No paperwork to store and save, all done by Chrome River and is easily accessible.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Emburse Chrome River as our expense management tool. Employees submit their credit card transactions, reimbursements and all other company expense besides invoices through Emburse Chrome River. We do not audit company card transactions through Emburse Chrome River, but we audit reimbursements. Almost every employee uses Emburse Chrome River, and every employee has access to the site as well.
  • Blocks users from submitting duplicates
  • Prevents users from reimbursements after 30 plus days
  • Allows us to keep track of company spend
  • Offers helpful insights into financial data
  • The compliance analysts are slow to respond
  • The systems receipt image capturing tool makes errors
  • Costly to make adjustments to preexisting rules
The overall system works really well, and it has some great built in features that prevent the employee from making an error, or allows us as admins to catch their mistake before it is paid out or approved. However, the compliance analysts that build rules or support our database are very slow to respond, and it takes weeks to get updates. There are also fees hidden with every adjustment, even if you had already built out the custom rules.
June 22, 2022

Rocky River Flowing

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The whole organization uses Chrome River EXPENSE for expense reimbursement processing. This application facilitates submission and compliance rule validation, provides communication for proper approvals, and allows for easy electronic transfer to our ERP system along with electronic payments through the use of Chrome River Direct Pay. They take the paper out of the process.
  • Communication facilitation.
  • Compliance Rule validation.
  • Receipt/image capture.
  • Application support.
  • User training.
  • Customization.
Chrome River is well suited for organizations where expense owners are on the go and need to have an easy way to submit their expense reports in the moment while traveling. It takes the need for saving receipts and trying to piece the information together when returning from a business trip.
Robert Ferrandino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.
  • OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
  • Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
  • Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
  • Reporting - Additional reporting could be helpful.
  • Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
  • Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
If your business is heavy with credit card use along with mileage requests then this is the software you need to use to improve the flow of your operations. Having said that, if you're not heavy with these types of transactions then it might not be beneficial to your operation.
Craig Lundskog | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chrome River Expense has become our go-to expense manager for all credit card charges here at GBI. It helps us move all receipts to a paperless environment and helps us expedite expenditure coding and business purpose. It makes expense management part of our daily routines. It is just easy!
  • Capture receipt detail at the time of purchase
  • Interface with our ERP software
  • Structure expense management in very user-friendly enviroment
  • Works well with our day-to-day working habits
  • CR Snap - capture expense coding is missing
Works well in the fast-paced purchase environments. Captures receipt details through highly reliable OCR technology. Must submit expense reports for approval. Would be nice to have an option to by-pass this all together in certain circumstances.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Chrome River [EXPENSE] is today used in 5 countries and there in 10 entities in APAC and EMEA with more than 6,000 users. We went from a paper-based process to a global harmonized digital and workflow-based process. We are using pre-approval and expense reports and have installed a fully automated transfer / posting into SAP.
  • Upload of receipts with OCR
  • Credit card feed
  • Connection to Cytric travel and integration of travel data
  • Payment via vendor accounts in SAP
  • Easily to learn, no intensive training needed
  • Digital archiving
  • PDF report
  • Approval workflow
  • Auditor function
  • European legal requirements
Pros:

Chrome River [EXPENSE] is an easy to learn travel expense tool. Training effort is limited. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River [EXPENSE] is supporting digital archiving. Interfaces to SAP are working smoothly and the effort for installing was minimal.

Con:
We would prefer, if the accountants / auditors could change / adapt the expense report by themselves. Entries / information for which traveler's are not the experts like expense types, VAT or other income related stuff should be possible to change without return and starting the approval process once again. Standard PDF report gives room for improvement.

Farzad Ghorbani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Emburse Chrome River to process our expenses and invoices. The business case is to provide an automated solution that has security protocols in place for approvals. Additionally, reporting needs to see trends.
  • Detailed approvals
  • Easy navigation
  • Performance
  • The way approvals are managed
  • Reporting performance and options
  • Lacking basic functions with their updated Mercury platform
Chrome River has a great team to work with, their ticket logging system is easy to use. The CR application itself is easy to use and navigate, has an easy learning curve, and has a lot of options for routing and approvals.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome Rive Expense for university purchase card and travel management, to include travel pre-approvals. It is used across the whole organization--to include 3 sister campuses. It addresses university purchase card receipts and invoice management, accounting reviews, reporting, and audit functions. It eliminated a cumbersome and wasteful paper-based system and automated the approval and review process.
  • Chrome River uses a clean operating environment to include a companion mobile app.
  • Provides multiple (simple) ways to upload receipts.
  • It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
  • Needs increased flexibility in the forms that are used.
  • Allow admins to create/customize forms.
  • Allow for more editing on returned reports, currently impossible to edit header information.
  • Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
  • Admins/super delegates should have the ability to see reports in the approval queue of other users.
Well suited for organizations with straightforward business rules and a manageable amount of expense types/cost codes. Tougher to use in organizations with a high turnover rate of employees (lots of changes to supervisors and moving departments impacts the automated routing). Also, the interface can get cumbersome with the huge number of expense types and cost codes that we have.
Score 9 out of 10
Vetted Review
Verified User
Emburse Chrome River is used throughout the company. [It is] mostly used for expense reports and tracking travel expenses.
  • It is easy to keep organized.
  • The automatic reminders are very helpful in a large company.
  • Some of the report features are not always easy to get to work easily.
It's [Emburse Chrome River] great for what we use it for. I do think some of the reports can be a little tricky though and so those might need some work. If you have a lot of users with credit card activity, I think this is a really good program to use. If you have more activity that is typically reoccurring, monthly or otherwise, I wouldn't be as likely to suggest this set up.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Emburse Chrome River and love it. It has streamlined our broken process. Users in all aspects of the business absolutely love it. We have limited late fees and lost paperwork because of it. The only change I wish that we could have made was to implement it earlier.
  • Approval process
  • Flexible outputs
  • Excellent tracking
  • Implementation took longer than I would have liked
  • Its a little slow
This has worked so well with Ellucian's Banner. Training end-users is manageable and the processes behind the scenes are simple too. This was one of the most impactful tools we added to our system. I would recommend this to anyone who is addressing manual processes that would benefit from improvement.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently roll out Chrome River EXPENSE to employees that have a corporate card. However, we are in the process of rolling the tool out to all employees. Chrome River EXPENSE has addressed a number of issues but for the employees, it has increased the speed for out of pocket reimbursements. Another problem it has addressed easily is unsubmitted transactions.
  • Chrome River EXPENSE provides lots of "help" tools from video to written.
  • CR SNAP has been an awesome tool for our users to get receipts into the tool so expense reports can be easily completed.
  • Chrome River EXPENSE can be customized based on your companies needs.
  • Receipt OCR has still been challenging, especially since tips are handwritten on to the receipt.
  • Ad Hoc reporting is still challenging, videos on creating different reports would be great.
If you are looking to improve the employee expense reimbursement process, Chrome River is definitely an option to be considered. It is a very easy tool to learn to use, and has a lot of add-on features.

Where Chrome River would not be suited is for very small companies, as the pricing per user could be greater than the ROI.
Score 9 out of 10
Vetted Review
Verified User
Our company uses Chrome River to manage our expense reporting process - both corporate card expenses and personal expenses. Our decision to implement this tool across the organization was to increase efficiencies throughout the expense reporting process. Additionally, the reporting functions within the system allow us for greater analytical abilities with many future applications.
  • Efficient
  • Easy to Use
  • Automation
  • Integration
  • Less options on the interface
Chrome River has been great for our organization to increase efficiencies in the expense reporting process. The ease of use on a mobile phone, along with the OCR capabilities to match receipts with charges makes the end-user experience much better. During the pandemic, our T&E program took a drastic decline. This resulted in some end users [believing] the system was too sophisticated for our organization's needs. To me, that is a nice problem to have.
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