Emburse Chrome River Reviews

We implemented Chrome River Expense about 9 months ago in conjunction with a new corporate credit card program, in partnership with Citibank. We performed a rigorous selection process in order to select a vendor for both the expense management and the credit card program using a cross-functional team with Procurement, IT, Finance, and Accounting included. I was the project manager for the implementation. We are using it corporately with plans to scale the system across our refinery operations as well as with our retail stores. Previously, we had no visibility on the policy compliance and spend in the organization. It has been life changing for the organization.

The integrations included one from our human resources system in order to have the approval hierarchy in real time, and one to the ERP system (JD Edwards) to create the financial transactions. There was a third integration required for the corporate card program, but was accomplished between Chrome River and Citibank. The resource requirements were less than anticipated and there were very few problems in synchronization.

Emburse Chrome Rivers is used by all travelers at our university.

It allowed us to move from a paper base system to an online system which is great during this COVID19 pandemic.

No one has to find someone to sign the form or worry about the form being lost and everything else that can happen with a paper based system.

If you are interested in knowing more about Emburse Chrome River, let me know and I would be happy to do a referral for you (sahall@email.wcu.edu).

During implementation, we had our travel auditor, system and procedures staff, vice chancellor of fiscal affairs, and several folks from our IT department help with the process. With everyone's help, we process the transaction within [Emburse] Chrome River and submit feeds nightly to integrate into Ellucian Banner Finance. We have an excellent IT department so this was easy for them, plus we had the help of another university to share their information as well which was modified to fit our needs.

As far as the over time it took us from hearing about [Emburse] Chrome River to being live, it took us longer but we wanted to make sure everything worked the way it should with all of our guidelines. Yes, we could have rolled out much sooner and fixed the errors along the way, but this is one thing I am proud that we did. Yes, you can get it done within the six month time period but don't rush it. Just like a fine wine, it is well worth the wait.

Chrome River is CSG's global expense management solution. We have currently deployed it in 26 countries. It has helped us standardize the submission and approval processes. Onboarding is easy due to the intuitiveness of the UI/UX. Through Chrome River, we manage both our corporate Travel & Entertainment cards/program and Purchasing cards/program.

We use Oracle for our accounting and project ERP and Workday for HRIS. Chrome River allowed for relatively easy integration between our other platforms. From an IT administration perspective, one main point of contact was able to take lead and perform all integrations. We have been very happy with how the integrations have become seamless and transparent to almost all users.

Chrome River is used Firmwide—all invoices and expense reports are processed electronically through the system. It has made our A/P function totally paperless with the exception of check printing where required by our vendors. The compliance and routing rules, along with image capture, have greatly improved the entire process and reduced much of the manual effort required of end-users and approvers compared to our prior process.

The integration with our time and billing system has been reliable and effortless. We have realized many efficiencies by tying Chrome River data to our A/P system, and the process is as streamlined as I could imagine.

The University of Louisiana at Lafayette uses Chrome River Travel and Expense Module as the only software to preapprove and expense all travel expenses that the university is responsible for. We also utilize it for reconciling our university's credit cards for general expenses. The entire university is using the system which integrates with Banner. The solution has greatly reduced the amount of paperwork that was necessary for these tasks. It also has brought a new level of accountability and audit that was not possible before with manual processing. We are able to track noncompliance of purchasing rules and have eliminated the possibility of fraud to such a low amount that it has won the approval of the state travel auditors. We are also able to plan the expenses for travel in a much more real time manner since the system encumbers as soon as the preapproval is fully approved making budgeting much more possible for individual departments and for upper management. During COVID teleworking, the ability to process everything electronically has been critical and we are thankful that we did this last year. While we haven't completely been able to utilize the analytics because of time and personnel restraints, we are looking forward to doing so as we learn more of the capabilities of the system.

The integration with Banner (ERP) has been very beneficial in the area of budgeting and fund allocation. The IT resources have not been taxed once the system was implemented since the functional staff have responsibility for the effort of making sure the system is working as configured. We have had to re-source the IT analyst in regard to error resolution but it has been an easy transfer.

We use Chrome River office wide...all our employees use it for reimbursement from our office clerks to partners. One of the issues it helped with was billing...when it all has to be done manually, it takes time and the expenses might not show up in the bill for the month it actually happened. This solved that.

We have had no issues as far as I can tell with any type of integration. I know there have been issues here and there about exporting but its usually always taken cared of pretty quick.

Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely and efficiently submit reports. They all love the ability to just snap a picture and we love that its drastically cut down on lost receipts! I've used other expense programs before and I prefer Chrome River EXPENSE 10 times over.

We love that it integrates with our ERP seamlessly. This saves us so much time especially with the amount of corporate cards we have.

We process all travel reimbursements in Chrome River. Our travelers receive all reimbursements within a 2-3 day turn around. Prior to Chrome River reimbursements would take up to 2 weeks.

We can now track reimbursements to make sure the traveler is reimbursed. The Reimbursement process has saved our university a lot of money.

Yes our organization has benefited from Chrome River.

It is used for any employee that has a company credit card. About 100 users use it on a weekly basis.

We are able to import expenses into our ERP.

We recently transitioned over to Chrome River Expense from another service provider. The system is easy to use, they have a great training center (virtual) with both recorded and live options. You have the ability to email expenses directly and integrate corporate expenses to go directly into the system to make the processing of payments super easy for our users.

We have benefited from our integration for SSO with our CRM. Additionally, we have an integration with GP so our paid expenses come back into the system. We also have an integration with our credit card provider and, lastly, we have an integration with TripActions.

Chrome River has been the best fit for our company. It is used in all departments company-wide. Has helped with reporting and duplicate payments to employees.

It works with SAP and creates accurate reporting.

Chrome River EXPENSE is being used by our whole organization to reconcile purchasing card transactions and process reimbursements. It helps address the problem of passing papers around for approval. Electronic approvals make for quick approvals or fast returns for corrections without the report spending days in intra-campus mail. The compliance warnings also help educate our end users on policies and procedures that they may have forgotten about.

I don't know that our organization has benefited much from Chrome River EXPENSE's integrations with our financial software. Before we would enter directly in our ERP software so there was no need for data feeds. So Chrome River has taken away the need for manual entry but added the need for more data feeds, which can sometimes error out.

We use Chrome River for expense reimbursements and credit card reconciliation. It is used by the whole firm, mostly by assistants who proxy in for their attorneys. The problems this addresses is each individual is able to enter and submit their own expenses which eliminates the need for check requests and manual entries by accounting.

Our accounting software feeds information into Chrome River, which avoids the need for manual updates in Chrome. That is extremely helpful and time saving.

Whole organization is using Chrome River for purchasing cards. It helps streamline workflow and having 1 system for submission of receipts and ease of use with delegates as well.

We are not using integrations other than the part [that] PeopleSoft Human Resources feeds employee data into Chrome River.

We use Emburse Chrome River as our T&E software option through out the entire company. I work in Accounts Payable and support other users, but I also [use] the product when I need to be reimbursed. It is an easy and wonderful option, especially for our sale force that travels the majority of the time. It is easy and convenient to scan your receipt on your phone and submit your expenses electronically. It help Accounts Payable save time by not having to manually scan an expense voucher and the back up receipts.

I am not sure, so I would rather not answer.

Chrome River [EXPENSE] is today used in 5 countries and there in 10 entities in APAC and EMEA with more than 6,000 users. We went from
a paper-based process to a global harmonized digital and workflow-based
process. We are using pre-approval and expense reports and have installed a fully automated transfer / posting into SAP.

Setup was easy. We had a 2 day workshop with consultants for the SAP connectors. Internal IT resources for HR and FI are needed but majority was done by consultants. Jobs are setup and running smoothly. Also adaptions were possible and configured. Nevertheless, it is important that employee data is available in a unique form. We connected one SAP HR system and three SAP FI systems.

We are using Chrome River [EXPENSE] in the US, Canada and Mexico. It has streamlined our expense reporting process to 1 system and has given greater global visibility of expenses through reporting and approvals. We were previously using different systems, including paper processing in Mexico.

We integrate with our SAP ERP system. The integration has been smooth over the last 4 years and the setup was not a significant effort to configure.

We implemented Chrome River EXPENSE about 3 months ago for all employee expense reporting. Chrome River EXPENSE is much more robust and user friendly than our previous expense system. Users love the ability to scan receipts directly to their Chrome River account with the Snap App. The ability to create and approve expense reports from any device at any time makes this system great for our employees.

We do integrate Chrome River EXPENSE with Oracle EBS. Once the data feeds were created, everything has worked pretty seamlessly. Our previous system also integrated, so this wasn't a change for us.

Emburse Chrome River is used for both T&E and a purchasing card for our US/Canada associates. It addresses all visibility to credit card purchases for the company.

The ease of the systems works well with all other systems in place, including accounting software and reporting and HR functions including routing to the appropriate approver. We have 2 IT employers who are assigned to coordinate any troubleshooting issues who spend little time on problems.

We are using Emburse Chrome River and love it. It has streamlined our broken process. Users in all aspects of the business absolutely love it. We have limited late fees and lost paperwork because of it. The only change I wish that we could have made was to implement it earlier.

We tied this to Ellucian's Banner, which is our student information system. The data in and out is manageable and we are happy with how it currently works. We look forward to having deeper integration to banner down the road. Being able to use EIS for SSO has made the process easier for employees and IT.

Chrome River EXPENSE is used for cash and company credit card expenses. It is being used across the whole organization. It addresses timely, accurate, and consistent expense recording; accounting (incl. GL coding); expense policy compliance; authorization levels; mobility; and convenience. It also addresses the overhead costs, as no posting is required and all receipts are viewable within the system.

Integration with the accounting system was smooth. The data feeds between the two systems were not different (the idea and development) to those currently in the business. Inbound and outbound data feeds had clear requirements and both parties developed the feeds per specifications. Overall the development and testing process as well as post go-live experience have been positive.

We use Chrome River throughout our entire company to manage our credit card expenses. We are in the process of switching from Comdata. As of yet, Chrome River has proven to be leaps and bounds ahead of Comdata in regards to user experience and simplicity. We are fairly new users but have enjoyed the experience so far.

We have had some hiccups when integrating with our ERP and setting up our approval hierarchy. But Chrome River has been very attentive to our needs and we have made significant progress from where we started. I should also note that we have worked out most of the bugs and are pleased with the results.

Chrome River EXPENSE is used across the corporation for expense reports approval. It has helped make the expense reporting system far more efficient and effective than our previous in-house solution. We use it for both credit card direct payments as well as individual reimbursements. The features of breaking down expenses into taxes, additional fees, etc. really makes the system easier and more accurate.

It was pretty easy but time consuming when we switched credit card vendors. The system does not match up well for an automated interface with our payroll system, so we have to manage with downloading a CSV and reformatting and uploading to our payroll system. I'm not sure if this is a Chrome River EXPENSE issue, an HRIS/payroll issue, or if we just have not taken the time to get it working correctly.

We implemented Chrome River EXPENSE for site-wide use. Previously we were processing expense reports using paper forms. Moving to Chrome River has made the process much more efficient and allows expense owners to see where in the process their expense reports are.

We appreciate the fact that our ERP system exchanges data with Chrome River. We have jobs set up to run at specific times. These jobs transfer updated people information into Chrome River and also pull in the approved expense reports to be paid from Chrome River to our ERP system. Prior to Chrome River, our expense reports were being manually keyed by our Accounts Payable department.

Chrome River is used by our all UK-based employees, with the vision to rollout globally to other countries we operate in. It takes many clunky, outdated systems we were running previously and brings a single system for users to become familiar with. The intention was to provide a user friendly interface which staff would enjoy, which it has done - ruined only by our own expense policy! Who likes a policy...

Integration was something of a focus in our integration, with the vision to improve post go-live - we have integration to our ERP platform (2-way) with a semi-automated solution, with the intention to use Web Services to fully automate - I would like this still to happen but in terms of the integration we do have, it is generally streamlined and successful, with the exception of and occasional FTP failure.
We also integrate with our HR/personnel system for "People" date, this works extremely well, with clear notifications/instructions on failures.