Emburse Chrome River
Top Rated
Emburse Chrome River
Overview
Recent Reviews
Reviewer Sentiment
N/A
Positive ()
N/A
Negative ()
Awards




Reviewer Pros & Cons
View all pros & consVideo Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Emburse Chrome River, and make your voice heard!
Pricing
View all pricingEntry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
6 people want pricing too
Alternatives Pricing
Features Scorecard
No scorecards have been submitted for this product yet.Start a Scorecard.
Product Details
What is Emburse Chrome River?
Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.
Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.
Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.
Emburse Chrome River Screenshots
Emburse Chrome River Video
See how we streamline expense management workflows
Emburse Chrome River Downloadables
Emburse Chrome River Integrations
- Deem
- Egencia
- NetSuite ERP
- Sage Intacct
- Microsoft Dynamics GP
- Oracle Cloud ERP
- AppZen
- Amadeus cytric Travel & Expense Management
- ingogo for business
- Corcentric Payments (Vendorin)
- Barclaycard
- Citibank
- Ellucian
- Grab
- Lyft
- Sabre
- SAP
- Spot Hero
- Traxo
- Uber
- United Airlines
- U.S. Bank
- Deltek
Emburse Chrome River Competitors
Emburse Chrome River Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | Global |
Supported Languages | Armenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
What are Emburse Chrome River's top competitors?
What is Emburse Chrome River's best feature?
Reviewers rate Support Rating highest, with a score of 8.9.
Who uses Emburse Chrome River?
The most common users of Emburse Chrome River are from Enterprises (1,001+ employees) and the Higher Education industry.
Reviews and Ratings
(154)
Reviews
(1-25 of 114)- Popular Filters
Companies can't remove reviews or game the system. Here's why
June 22, 2022
Rocky River Flowing
The whole organization uses Chrome River EXPENSE for expense reimbursement processing. This application facilitates submission and compliance rule validation, provides communication for proper approvals, and allows for easy electronic transfer to our ERP system along with electronic payments through the use of Chrome River Direct Pay. They take the paper out of the process.
- Communication facilitation.
- Compliance Rule validation.
- Receipt/image capture.
- Application support.
- User training.
- Customization.
Chrome River integrates with our ERP system to reduce data entry requirements and to improve the data accuracy. This integration takes resources on the front end to properly set up, but those are recouped and then some after the integrations have been implemented. Integrations also protect the data integrity as less human interaction is required.
May 05, 2022
Let Your Business Flow
The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.
- OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
- Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
- Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
- Reporting - Additional reporting could be helpful.
- Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
- Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual processes that might occur depending on your current integration software.
- Online training
No
Chrome River Expense has become our go-to expense manager for all credit card charges here at GBI. It helps us move all receipts to a paperless environment and helps us expedite expenditure coding and business purpose. It makes expense management part of our daily routines. It is just easy!
- Capture receipt detail at the time of purchase
- Interface with our ERP software
- Structure expense management in very user-friendly enviroment
- Works well with our day-to-day working habits
- CR Snap - capture expense coding is missing
Chrome River Expense's API's were a bit difficult to interface with, mostly because our ERP software didn't have any standard API interfaces.
April 11, 2022
Moving from paper-based process to global harmonized digital and workflow-based process.
Chrome River [EXPENSE] is today used in 5 countries and there in 10 entities in APAC and EMEA with more than 6,000 users. We went from
a paper-based process to a global harmonized digital and workflow-based
process. We are using pre-approval and expense reports and have installed a fully automated transfer / posting into SAP.
- Upload of receipts with OCR
- Credit card feed
- Connection to Cytric travel and integration of travel data
- Payment via vendor accounts in SAP
- Easily to learn, no intensive training needed
- Digital archiving
- PDF report
- Approval workflow
- Auditor function
- European legal requirements
Setup was easy. We had a 2 day workshop with consultants for the SAP connectors. Internal IT resources for HR and FI are needed but majority was done by consultants. Jobs are setup and running smoothly. Also adaptions were possible and configured. Nevertheless, it is important that employee data is available in a unique form. We connected one SAP HR system and three SAP FI systems.
April 08, 2022
Emburse Chrome River Review
We use Emburse Chrome River to process our expenses and invoices. The business case is to provide an automated solution that has security protocols in place for approvals. Additionally, reporting needs to see trends.
- Detailed approvals
- Easy navigation
- Performance
- The way approvals are managed
- Reporting performance and options
- Lacking basic functions with their updated Mercury platform
Once you have the integrations 100 percent working, the feeds are seamless, and if there are any issues coming in or out of your ERP you will be notified of the issue. The vouchers get automatically created in our ERP system and all the accounts payable team have to do is pay it in the system and the feed auto feeds back into CR to mark it as paid.
March 30, 2022
Higher Ed Review of Chrome River
We use Chrome Rive Expense for university purchase card and travel management, to include travel pre-approvals. It is used across the whole organization--to include 3 sister campuses. It addresses university purchase card receipts and invoice management, accounting reviews, reporting, and audit functions. It eliminated a cumbersome and wasteful paper-based system and automated the approval and review process.
- Chrome River uses a clean operating environment to include a companion mobile app.
- Provides multiple (simple) ways to upload receipts.
- It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
- Needs increased flexibility in the forms that are used.
- Allow admins to create/customize forms.
- Allow for more editing on returned reports, currently impossible to edit header information.
- Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
- Admins/super delegates should have the ability to see reports in the approval queue of other users.
The data that lives in Chrome River is only as good as it is in Banner. We are still working out the idiosyncrasies when it comes to many of the HR processes and how they are entered into Banner and fed to Chrome River. What we have found is the level of difficulty that exists keeping Banner up to date and accurate is affecting our accuracy and automated routing functions in Chrome River.
No
December 28, 2021
Embrace Emburse Chrome River
Emburse Chrome River is used throughout the company. [It is] mostly used for expense reports and tracking travel expenses.
- It is easy to keep organized.
- The automatic reminders are very helpful in a large company.
- Some of the report features are not always easy to get to work easily.
The reports are typically pretty useful and we use a lot of them in reconciliations for our credit cards every month. It would be great if it was all in one but the way our system is set up it doesn't quite work that way, but it is definitely a time saver.
December 03, 2021
Wish we could have implemented Chrome River sooner
We are using Emburse Chrome River and love it. It has streamlined our broken process. Users in all aspects of the business absolutely love it. We have limited late fees and lost paperwork because of it. The only change I wish that we could have made was to implement it earlier.
- Approval process
- Flexible outputs
- Excellent tracking
- Implementation took longer than I would have liked
- Its a little slow
We tied this to Ellucian's Banner, which is our student information system. The data in and out is manageable and we are happy with how it currently works. We look forward to having deeper integration to banner down the road. Being able to use EIS for SSO has made the process easier for employees and IT.
December 02, 2021
Another Chrome River Review
We currently roll out Chrome River EXPENSE to employees that have a corporate card. However, we are in the process of rolling the tool out to all employees. Chrome River EXPENSE has addressed a number of issues but for the employees, it has increased the speed for out of pocket reimbursements. Another problem it has addressed easily is unsubmitted transactions.
- Chrome River EXPENSE provides lots of "help" tools from video to written.
- CR SNAP has been an awesome tool for our users to get receipts into the tool so expense reports can be easily completed.
- Chrome River EXPENSE can be customized based on your companies needs.
- Receipt OCR has still been challenging, especially since tips are handwritten on to the receipt.
- Ad Hoc reporting is still challenging, videos on creating different reports would be great.
Our process is automated, so it everything feeds into the system. For our company it has been great with little effort by the team. Where we might see some manual effort is if we make a change along the automated process. But that is more monitoring for any errors.
December 01, 2021
Game changer for smaller organizations
Our company uses Chrome River to manage our expense reporting process - both corporate card expenses and personal expenses. Our decision to implement this tool across the organization was to increase efficiencies throughout the expense reporting process. Additionally, the reporting functions within the system allow us for greater analytical abilities with many future applications.
- Efficient
- Easy to Use
- Automation
- Integration
- Less options on the interface
The output, and corresponding customization, from Chrome River, [have] greatly reduced the time needed to import the data into our ERP platform. Previously we used a lot of manual effort to do so but the integration from CR has drastically reduced that effort.
November 30, 2021
A Fantastic Tool for All Types of Expenses
Since our organization is a large law firm, we use Chrome River and only Chrome River for all our invoice payment processing, expense reporting, and reimbursements. It helps us organize and easily keep track of all invoices that are submitted for payment from our many vendors, and it also helps staff and lawyers submit expense reports for the many reimbursements they need to receive from things like travel, dining with clients, or professional development.
- Invoicing
- Expense Reporting
- Record of Payments and Vendors
- Image Upload Size Restriction
- Search History for Invoice Submissions
- Better way to catalogue vendor addresses vs payment addresses
Our accounting payment system works very well when integrating with Chrome River. As an IT Projects staff, I am able to submit invoices for payment processing and track their completion in real-time with our accounting department. This eliminates the need for me to constantly reach out to the accounting process for status updates when I am trying to resolve a late payment or payment status with a vendor. It requires little extra work from our IT department in managing and setting up this integration.
November 30, 2021
Chrome River Expense - You Won't Regret it!
Chrome River has helped us more timely file expense reports and better track Corporate credit card expenses. The app is easy to use and all of our employees out in the field can access it and submit reports on time. The ability to change approval processes to follow the job is beneficial as well!
- Ease of use
- Good tutorials
- Easy set up
- Their customer service is lacking unless you pay for an account rep.
Chrome River isn't currently integrated with our system. However, we can run the reports we need to manually upload them into our system and have made it work. Their IT team did work with ours to do this which was very helpful. It would be great if one day they were fully integrated.
November 30, 2021
Dynamic and Robust P2P Platform
We use Emburse Chrome River to meet our Procure-to-Pay needs, as well as assist us with our unique workflow needs as a non-profit. We have quite a few Program and Budget Owners that need to review PO's and Invoices so that we can satisfy this need through Chrome River. We can also handle encumbrance accounting and reports through the system to provide helpful budget reports to those same users.
- Robust PO and Invoice Workflow Approval.
- Solid integration and data feed options to connect with most ERP's.
- Clean and intuitive interface for end users.
- The ability to apply multiple PO's to a single invoice.
- The ability to import transactions/invoices through a ccv feed.
- Build out their API connections so you can push and pull data into the system.
We have been able to integrate with our ERP, Financial Force, using SFTP file dropping. There are primary integrations that they have built out with the larger ERP platforms, but they do not currently have an open API to build to push into other ERP's. They do have alternative solutions to assist with this (like the SFTP file drop).
November 26, 2021
Trust Chrome River Expense to Revolutionize Your Expense Management
We use Chrome River EXPENSE throughout the entire company for managing and reporting travel expenses. The software enables us to request reimbursement, manage our travel accounts, and more with ease. I travel at least once a month and I'm able to track my ground, air, and hotel stay expenses fairly quickly. The eWallet feature automatically identifies the type of expense to save time when building reports, which is a lifesaver.
- Automatically categorizes expense types using eWallet.
- Saves report drafts for easy access.
- Alerts when you have an outstanding expense for timely record keeping[.]
- A few times categories were a bit off but it's easy enough to correct.
- Would be nice to see the original bill.
- Pre-populated fields would streamline even further once a similar report has been created.
IT is better able to review and track expenses which are integrated into budgeting and financial software tools. Individually it gave each location a way to easily [cross-reference] expense data with budget tracking software.
November 18, 2021
Emburse Chrome River
Chrome River saves us time and money, by creating an easy and efficient way to process employee expenses. In addition, it helps keep us in compliance with our policy. I especially like the warning it gives the employees. This feature helps the employee understand what our policy is. It also integrates well with our accounting and payroll software.
- Streamline expense approvals.
- Our company set up warnings to keep us in compliance.
- Response takes a couple of days.
Chrome River was able to customize a few reports for us. This allowed us to upload files into our Payroll and Accounting system.
November 16, 2021
Chrome River
Chrome River helped us get out of paper reimbursements. We are now reimbursing our employees within days instead of weeks. Also, helps with client bill back we run the firm cards through the portal. So we can get the client charges in our system faster. Saves a month between when it is paid to when it is billed.
- Faster cost recovery vs paper.
- Faster employee reimbursement.
- Better visibility of charges.
- Help desk is on the slow side.
After the initial setup, we have not had to involve our IT department. If there are errors we get a report telling us about the error. We can use the report to work out what is wrong and fix without involving IT.
November 16, 2021
Emburse Chrome River Good for Remote work; Test thoroughly and keep customizations simple
Chrome River is our Expense Reporting system. Many people have company expenditure cards, and those who don't can submit for reimbursement of allowable expenses. While our AP department is the head of the process and application, most people in the firm use it to enter expenses for themselves or on behalf of others. The biggest benefit in my opinion is its availability from anywhere, especially in a remote world. It is web-based and has an app, so it is easily accessible in a few ways. Its use allows us to quickly submit and process expense and reimbursement requests with a geographically dispersed team.
- CR Snap, a phone app that allows pictures of receipts with AI that recognizes expenses and enables submission of the expense at the point of expense.
- Business logic rules that can be customized as to how to route expenses for approval or automatically approve.
- Online platform that makes it accessible from anywhere without special equipment. Allows us to work remotely.
- As a data analyst, I wish we could export their analytics to combine with our own internal data to make it richer.
- It took a while to transition to our new accounting system, and was slightly difficult to get their team to work on customizations.
- Sometimes the product has minor glitches that seem to resolve themselves within a few hours.
The most important integration is from Chrome River to our Accounting ERP. It took a fair amount of effort to get that stood up. Almost all customizations were completed by the Chrome River implementation team to export from CR in the format required by our ERP. That took a lot of effort, mostly because it seemed they would make a change but we wouldn't test it but once a week. So it was slow going. And there were a lot of scenarios to test that kept requiring code changes. It was much easier to create the feeds, like validation lists, to send to them from our side. Now that it's set up though, it is a very important part of our overall accounting environment.
November 15, 2021
CR = customizable reimbursements!
We use Chrome River for all of our expense reimbursements, firm-wide.
- Automated approval routing
- Paperless
- Easy for users to upload receipts while on the go
- Fully customizable
- Support tickets sometimes get held up
- Many support tickets now cost extra money to complete
Everything input into Chrome River feeds very nicely into our accounting system. Again, it takes some technical resources on the front end, but once it's set up, everything works smoothly. And when we need to make any changes to our feed, we work directly with Chrome River to make those changes happen.
November 14, 2021
Emburse Chrome River
Emburse Chrome River is used across our organization for all accounts payable needs. This includes paying invoices, reimbursements, and reconciling purchasing cards. This is also extended to charges from one internal department to another internal department, and correcting allocation errors for internal and external payments. With this system, we also have the ability to run reports and extract as much detail as is needed to compare analytical data.
- Analytics
- User Friendly
- Customizable
- More tutorials - the system is always updating but the tutorials do not
- Reports can be difficult to learn
- Better organization of helpful tools in help desk portal
We have benefited from Chrome Rivers integrations with our bank and with Uber. When an employee uses their purchasing card, their transaction automatically uploads into their profile to wait for reconciliation. As long as your business Uber account has your company email, your Uber charge and receipt also automatically populate in your profile for reconciliation. It really cuts down on manual entry time.
November 13, 2021
Emburse Chrome River Expense
Southeast MO State University uses Emburse Chrome River Expense for our Travel expense reporting, Purchasing Card reconciliation reporting, and non-travel business expense reimbursement reporting. Prior to Chrome River, our university did not have a travel or card management system and all reports were submitted on paper. While it was a big transition for our users, it has been a great step in converting from paper-pushing to electronic submission and approval.
- User friendly.
- Customizable for policy compliance.
- Customizable for notifications.
- Currently having issues with some users being able to view receipts via approval email.
- Some system improvements to current included features will now cost additional fees to get.
- Customized setup has not been fully converted to updated features.
It does integrate with our financial system, but per the opinion of our IT staff that were involved, it was not as smooth of an integration as they understood it to be. There was more manual build than they were led to believe to get the data feed files compliant to work with Chrome River.
November 13, 2021
Online Expense Processing Has Changed Our World
Our organization uses Emburse Certify to receive and process reimbursement. We also use Emburse Analytics Pro with Insight Advisor to manage our reporting with up to the minute dashboards of our data. We currently have about 5 departments onboarded with the goal to have it company-wide in 2022. Emburse Chrome River allows us to manage our expense reporting in real-time with reduced error, reduced spending, reduced time on the user end. We are able to view trends, make projections, and reduce non-compliance. This suite of tools has really changed my life, both personally and professionally. I can't recommend it enough!
- Our data is at our fingertips with our Emburse Analytics Pro Dashboards.
- We have a team of Insight Advisors to assist us as we navigate our new reports and needs.
- All users can view their reimbursement status in real time.
- The mobile app of Certify needs an overhaul to modernize it.
- The mobile app also needs overhauling to improve functionality in accessing desktop options like Configuration.
- There should be a dedicated support line and email for the Insight Advisor Team.
We have not made use of integration with Emburse Chrome River and other financial systems. We export our data from Certify and then import it into our CRM, which then communicates with the payroll software. This is still a manual process for us, typically 3 people needed to do their parts in the import and export. We have had great suggestions from the Emburse Chrome River IT Support Team as to how to automate these procedures.
November 13, 2021
Good expense reporting with continuing improvements
Used by the whole organization to reconcile expenses for p-cards, travel, and reimbursements.
- Mobile receipt/expense capture.
- Better search options to find submitted reports.
- Customized/better printable expense reports.
We had to do more in-house programming than we expected in order to get all the info we need into our ERP system, so it definitely requires some IT resources, but CR was good with working with our IT people.
November 13, 2021
Chrome River is Great with a few flaws
It is used company-wide. Any employee with a corporate credit card (about 120) uses Chrome River for expense coding.
- UI
- Support
- Changes to the standard system.
- Better and easier to understand export and specs.
- No QA or Prod, just Prod and make it so there are no change sets, just one.
- Easier to understand and change things on my own.
We are able to export charges into our ERP for tracking.
November 13, 2021
Up a Chrome River without a paddle
CR is used across our whole organization, except for students, so all faculty and staff. The main problems that CR addresses for us, at this time, are getting all of the required approvals, fewer lost receipts, and compliance rules are built-in which means fewer emails being sent to remind them of procurement policies.
- Ability to capture a receipt in a variety of ways.
- Compliance rules can stop or warn a user.
- In Reports/Expense/Credit Card Reconciliation, I wish that I could use the Tab button to select the user's name I need to choose.
- There were some things that we could not change in CR, such as in the Misc. Tile, the user still has to choose Misc. Other in a drop down box and that's the only option anyway. ??
- We would love it if an approver didn't have to approve a second time. If the were Ad Hoc'd in and were already an approver, they have to approve twice.
- Our build took forever!! They let that person go and then we had a more competent person and then it went so much better. I feel that our system would have looked different if we had started with someone more competent to begin with.
- Our employees can't understand how to use CR. I've created a manual and at least 5 videos and they still can't understand how to enter. It's not user friendly to them.
I don't know how to answer this question.
November 13, 2021
Great Expense System
Toyota uses Chrome River for expense reports.
- Innovating.
- Help Desk support.
- Reports.
- Support in different languages.
- Tutorials not always easy to understand.
- Understanding taxes in other countries better.
No, this is not anything we were looking to implement.