Emburse Chrome River Reviews

Our entire organization uses Chrome River for travel & expense reimbursements for employees, students and non-employees. We also utilize Chrome River's dynamic programming to reconcile our company issued PCards and Non-PO vendor payments. We were looking for a solution to simplify the process, the tool needed to be flexible, route electronically, integrate with our PCard system, and we needed the ability to access the tool from anywhere.

IT resources are minimal.

During implementation, we had a dedicated IT resource once we were live we no longer required that resource.

When we have needed our local IT support it is because of issues on our ERP platform.

We do not dedicate IT resources for Chrome River.

We send feeds to Chrome River daily:

Rarely have we had issues with our feeds to Chrome River.

Person and matter feeds are sent once a day.

Vendor feeds are sent several times a day.

We received Exports from Chrome River daily

Rarely have we had issues with our feeds from Chrome River.

Exports are received 4 times daily.

We use Emburse Chrome River for all associates across all our US, Canada, and UK locations. We moved from paper to electronic and this was the best move. Our end-users feel that it is intuitive and easy to use once they have done a couple of reports.

It required help from IT and accounting, but once we did the setup, the effort of those areas are not needed.

We implemented Chrome River Expense about 9 months ago in conjunction with a new corporate credit card program, in partnership with Citibank. We performed a rigorous selection process in order to select a vendor for both the expense management and the credit card program using a cross-functional team with Procurement, IT, Finance, and Accounting included. I was the project manager for the implementation. We are using it corporately with plans to scale the system across our refinery operations as well as with our retail stores. Previously, we had no visibility on the policy compliance and spend in the organization. It has been life changing for the organization.

The integrations included one from our human resources system in order to have the approval hierarchy in real time, and one to the ERP system (JD Edwards) to create the financial transactions. There was a third integration required for the corporate card program, but was accomplished between Chrome River and Citibank. The resource requirements were less than anticipated and there were very few problems in synchronization.

Emburse Chrome Rivers is used by all travelers at our university.

It allowed us to move from a paper base system to an online system which is great during this COVID19 pandemic.

No one has to find someone to sign the form or worry about the form being lost and everything else that can happen with a paper based system.

If you are interested in knowing more about Emburse Chrome River, let me know and I would be happy to do a referral for you (sahall@email.wcu.edu).

During implementation, we had our travel auditor, system and procedures staff, vice chancellor of fiscal affairs, and several folks from our IT department help with the process. With everyone's help, we process the transaction within [Emburse] Chrome River and submit feeds nightly to integrate into Ellucian Banner Finance. We have an excellent IT department so this was easy for them, plus we had the help of another university to share their information as well which was modified to fit our needs.

As far as the over time it took us from hearing about [Emburse] Chrome River to being live, it took us longer but we wanted to make sure everything worked the way it should with all of our guidelines. Yes, we could have rolled out much sooner and fixed the errors along the way, but this is one thing I am proud that we did. Yes, you can get it done within the six month time period but don't rush it. Just like a fine wine, it is well worth the wait.

Chrome River is CSG's global expense management solution. We have currently deployed it in 26 countries. It has helped us standardize the submission and approval processes. Onboarding is easy due to the intuitiveness of the UI/UX. Through Chrome River, we manage both our corporate Travel & Entertainment cards/program and Purchasing cards/program.

We use Oracle for our accounting and project ERP and Workday for HRIS. Chrome River allowed for relatively easy integration between our other platforms. From an IT administration perspective, one main point of contact was able to take lead and perform all integrations. We have been very happy with how the integrations have become seamless and transparent to almost all users.

Chrome River is being used as the main expense reporting system for over 50k users. It is a key system to organize and book corporate card transactions from cardholders.

It’s a key requirement for Exxon to have a good interface with SAP and banking systems. The API solutions that CR offers are essential for the rollouts and the smooth expense reporting and allocation at ExxonMobil.

It is managed in Accounting, but used across the whole organization. Not only does it provide our users a way to electronically (which means efficient for us) get reimbursed for firm expenses, it gives our managers an accurate workflow for approvals so we don’t have to chase anything around for payment, and it gives the AP department a direct deposit option when it comes to payments. It’s the entire expense reimbursement process wrapped up in a little bow! Plus, what AP person wouldn’t benefit from an automatic warning or stop when someone enters something incorrectly. What makes Chrome River stand out is their admirals program, and their customer service. It’s easy to provide great service when your product is the best, I imagine.

We aren’t there yet.

Several years ago we went live with Chrome River expense. It has drastically cut down on the approval and payment process which allows our management team to focus on other areas. We have recently implemented the Invoicing side and look forward to seeing the impact of speeding up the process of payments. One of the best resources Emburse Chrome River has is the employees! They are wonderful to work with, are always looking for ways to improve the relationship, and improve on or create new products to make your work streamlined.

We have not.

We migrated from a legacy IBM product to Emburse Chrome River several years ago. The Chrome River onboarding / startup team did a great job with getting the system configured for our environment. We have had very few issues with the application during the use at the company in the past several years.

Easy information integration between Dayforce and SAP.

Chrome River is used Firmwide—all invoices and expense reports are processed electronically through the system. It has made our A/P function totally paperless with the exception of check printing where required by our vendors. The compliance and routing rules, along with image capture, have greatly improved the entire process and reduced much of the manual effort required of end-users and approvers compared to our prior process.

The integration with our time and billing system has been reliable and effortless. We have realized many efficiencies by tying Chrome River data to our A/P system, and the process is as streamlined as I could imagine.

Emburse Chrome River is being used across the entire organization for both processing invoices as well as expense reports and corporate credit card expenses. This has digitized and automated these processes and removed the barrier of moving physical paper from coders to approvers.

Yes, having the system automatically feed both to and from our ERP has been a major gain in efficiency for our accounting staff.

It is used for any employee that has a company credit card. About 100 users use it on a weekly basis.

We are able to import expenses into our ERP.

[Emburse] Chrome River is Harman's global expense solution. This solution is used to automate the expense reimbursement process and standardize, as much as possible, the expense accounting.

Harman's Finance Depts. chose not to automate the integration between [Emburse] Chrome River and SAP, but rather allow them to grab their export files from the FTP server, review the data, and use a program in SAP to upload.

Chrome River EXPENSE is being used by our whole organization to reconcile purchasing card transactions and process reimbursements. It helps address the problem of passing papers around for approval. Electronic approvals make for quick approvals or fast returns for corrections without the report spending days in intra-campus mail. The compliance warnings also help educate our end users on policies and procedures that they may have forgotten about.

I don't know that our organization has benefited much from Chrome River EXPENSE's integrations with our financial software. Before we would enter directly in our ERP software so there was no need for data feeds. So Chrome River has taken away the need for manual entry but added the need for more data feeds, which can sometimes error out.

We use Chrome River for expense reimbursements and credit card reconciliation. It is used by the whole firm, mostly by assistants who proxy in for their attorneys. The problems this addresses is each individual is able to enter and submit their own expenses which eliminates the need for check requests and manual entries by accounting.

Our accounting software feeds information into Chrome River, which avoids the need for manual updates in Chrome. That is extremely helpful and time saving.

Whole organization is using Chrome River for purchasing cards. It helps streamline workflow and having 1 system for submission of receipts and ease of use with delegates as well.

We are not using integrations other than the part [that] PeopleSoft Human Resources feeds employee data into Chrome River.

We use Emburse Chrome River as our T&E software option through out the entire company. I work in Accounts Payable and support other users, but I also [use] the product when I need to be reimbursed. It is an easy and wonderful option, especially for our sale force that travels the majority of the time. It is easy and convenient to scan your receipt on your phone and submit your expenses electronically. It help Accounts Payable save time by not having to manually scan an expense voucher and the back up receipts.

I am not sure, so I would rather not answer.

We currently use Chrome River for expenses and invoicing. It is used company-wide and provides our employees a way to submit their business expenses or submit requests for invoices.

Communication and processing between systems are fairly simple. Requires some manual work.

We have been using Chrome River for few years and it's very easy for employees to claim their expenses either through the website or mobile app. The CR snap is easy to use and employees do not require to keep their receipts once they have taken the picture of the receipts.

I think we are less rely on our IT now that our ERP is integrated with Chrome River. We can easily retrieve the data and upload as journals to our systems.

Emburse Chrome River is used for both T&E and a purchasing card for our US/Canada associates. It addresses all visibility to credit card purchases for the company.

The ease of the systems works well with all other systems in place, including accounting software and reporting and HR functions including routing to the appropriate approver. We have 2 IT employers who are assigned to coordinate any troubleshooting issues who spend little time on problems.

Emburse Chrome River is the travel management solution used by all University travelers. All of the University travel is processed through Chrome River, making it mostly paperless process.

We did encounter issues with some of our data not posting to Banner Finance. The our IT rep was vigilant in pinpointing and resolving those issues.

We are using Emburse Chrome River and love it. It has streamlined our broken process. Users in all aspects of the business absolutely love it. We have limited late fees and lost paperwork because of it. The only change I wish that we could have made was to implement it earlier.

We tied this to Ellucian's Banner, which is our student information system. The data in and out is manageable and we are happy with how it currently works. We look forward to having deeper integration to banner down the road. Being able to use EIS for SSO has made the process easier for employees and IT.

The University of Louisiana at Lafayette uses Chrome River Travel and Expense Module as the only software to preapprove and expense all travel expenses that the university is responsible for. We also utilize it for reconciling our university's credit cards for general expenses. The entire university is using the system which integrates with Banner. The solution has greatly reduced the amount of paperwork that was necessary for these tasks. It also has brought a new level of accountability and audit that was not possible before with manual processing. We are able to track noncompliance of purchasing rules and have eliminated the possibility of fraud to such a low amount that it has won the approval of the state travel auditors. We are also able to plan the expenses for travel in a much more real time manner since the system encumbers as soon as the preapproval is fully approved making budgeting much more possible for individual departments and for upper management. During COVID teleworking, the ability to process everything electronically has been critical and we are thankful that we did this last year. While we haven't completely been able to utilize the analytics because of time and personnel restraints, we are looking forward to doing so as we learn more of the capabilities of the system.

The integration with Banner (ERP) has been very beneficial in the area of budgeting and fund allocation. The IT resources have not been taxed once the system was implemented since the functional staff have responsibility for the effort of making sure the system is working as configured. We have had to re-source the IT analyst in regard to error resolution but it has been an easy transfer.

We implemented Chrome River EXPENSE for site-wide use. Previously we were processing expense reports using paper forms. Moving to Chrome River has made the process much more efficient and allows expense owners to see where in the process their expense reports are.

We appreciate the fact that our ERP system exchanges data with Chrome River. We have jobs set up to run at specific times. These jobs transfer updated people information into Chrome River and also pull in the approved expense reports to be paid from Chrome River to our ERP system. Prior to Chrome River, our expense reports were being manually keyed by our Accounts Payable department.

Chrome River is used by our all UK-based employees, with the vision to rollout globally to other countries we operate in. It takes many clunky, outdated systems we were running previously and brings a single system for users to become familiar with. The intention was to provide a user friendly interface which staff would enjoy, which it has done - ruined only by our own expense policy! Who likes a policy...

Integration was something of a focus in our integration, with the vision to improve post go-live - we have integration to our ERP platform (2-way) with a semi-automated solution, with the intention to use Web Services to fully automate - I would like this still to happen but in terms of the integration we do have, it is generally streamlined and successful, with the exception of and occasional FTP failure.
We also integrate with our HR/personnel system for "People" date, this works extremely well, with clear notifications/instructions on failures.