Emburse Chrome River

Score7.6 out of 10

173 Reviews and Ratings

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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Categories & Use Cases

Media

Screenshot of A consistent experience across any screen size or operating system

Screenshot of Simple, customizable tiles for expense entry

Screenshot of Approve expenses directly from your inbox with a single click

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Screenshot of A consistent experience across any screen size or operating system

Corporate Card Reconciliation
Allows companies to reconcile employee expenses with company card statements.
Category average: 8.4
Payment Audit Trail
Allows admin users visibility into the entire payment process, from receiving the expense claim or invoice to the payee receiving payment.
Category average: 8.6
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 8.2

Electronic Funds Transfer
Funds can be transferred via EFT as opposed to paper checks.
Category average: 8.7
Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.6
Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.7

Patrick Bigsby

Staff Attorney in Legal at Iowa Legal Aid (51-200 employees employees)

Use Cases and Deployment Scope

I submit my monthly expense reports via Chrome River. The program's interface allows me to summarize my expenses, categorize them by type, attach all necessary documentation, and even automatically calculate mileage reimbursements. This generally makes submitting monthly reports much simpler for me, an employee looking for quick and painless reimbursement.

Pros

Attaching documents
address search for mileage calculation
having multiple reports for multiple purposes and easily switching between them

Cons

The description fields do not accept all standard punctuation, which means having to rewrite my descriptions of expenses while I try to guess which characters are allowed
Distinguishing between the save report vs. submit report function
the description fields are too limited, which makes it difficult for my boss to understand my punctuation-less descriptions

Return on Investment

It has definitely streamlined the submission and review of expense reports, saving time across all personnel levels
It has standardized mileage reporting with a uniform set of addresses
It provides a self-referential library for reports, making it easy to standardize reports

Usability

Verified User

Team Lead (1001-5000 employees employees)

Use Cases and Deployment Scope

we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card

Pros

user friendly
has wizards for some items
the user face is newer
lots of options when it comes to different expenses

Cons

the receipt area sometimes matches wrong
sometimes expenses come in and are wrongly identified

Return on Investment

fast and easy return in expenses
faster reimbursements

Usability

Alternatives Considered

SAP Concur

Other Software Used

SAP Concur, Oracle PeopleSoft HCM, Salesforce CMS

chirag chhatbar

Senior Advisor in Professional Services at Salesforce (5001-10,000 employees employees)

Use Cases and Deployment Scope

The Emburse chrome river is used to track expenses to all the projects assigned within the organisation and before this we used to spend lot of time on tracking expenses for different projects and with the help of this, we are able to reduce manual labour by 50% and this also gave insights to the spending patterns across the different teams in our company.

Pros

easy to use
compliance submission
automated routing

Cons

Formatting issues in pdf while downloading
Sometimes it takes time to load
Rule sheets can be improved

Return on Investment

It improved efficiency in tracking expenses by 50%
reducing manual labour of filling
Automation of the report makes the task easy

Usability

Alternatives Considered

SAP Concur, Zoho Expense and Coupa

Lorrie Black View profile

Sr., Business Analyst in Finance and Accounting at The University of New Mexico (5001-10,000 employees employees)

Use Cases and Deployment Scope

Our entire organization uses Emburse Chrome River for travel & expense reimbursements for employees, students and non-employees. We also utilize Chrome River's dynamic programming to reconcile our company issued PCards and Non-PO vendor payments. We were looking for a solution to simplify these processes, the tool needed to be flexible, route documents electronically, integrate with our PCard system, and we needed the ability to access the tool from anywhere and at anytime. We needed to solution to our time consuming paper intensive manual process. We were constantly chasing paper from office to office, checking in documents in one office and then checking them out so another office could check them in. We used databases to track where the paper was in the approval process which sometimes left us vulnerable if the person(s) responsible for the database was out unexpectedly.

Pros

Completely Configurable when it comes to Messages and Warnings. You decide when and where to fire the message. You decide what the message reads. You can add, remove, and/or edit these messages at any time.
Configure warnings and messages to match your company policy and update as often as needed. With a recent enhancement we can now add hyperlinks in our warning messages pointing our users directly to your policy.
Use messages and warnings to guide your users so that they can submit a correct and complete report the first time, greatly reducing denials.
Easily electronically track documents from submit to approval.

Cons

At go, live reporting was lacking. Since our go-live on 12/1/2016, Emburse Chrome River had made significant updates to reporting. Emburse is now moving to a new reporting tool that doesn't appear to have the same robust, user friendly functionality that we have today.
Some releases have caused issues on our side. Emburse Chrome River does fix issues caused by releases but it would be helpful if they engaged clients with testing of upcoming enhancements and releases.
There is always pain with growth, Emburse Chrome River is no different. As Emburse Chrome River enhances existing features we are sometimes left in the dark until decisions have been made. There are customer advisory boards, those members should be called upon to provide input before going life.

Return on Investment

Time is money, we have saved lots of time with Chrome River. 51% of our expense and Non-PO invoice reports were submitted and exported to our ERP system within 5 days of submission.
94% of our expense and Non-PO invoice reports were submitted and exported to our ERP system within 20 days of submission.
We have recorded over 900 expense reports being submitted and exported the same day!
89% of our PCard reports were submitted and exported to our ERP system within 10 days.
We have seen a 95% reduction in journal entries in our ERP System due to PCard transactions being allocated incorrectly. With messages and warnings, our users get it done right the first time!
At the end of our first Fiscal Year End after going to Chrome River we only had 1/10 of 1% of our PCard dollars un-reconciled.

Usability

Other Software Used

Ellucian Banner

Kortney Fowler View profile

Accounts Payable in Corporate at Great Basin Industrial (201-500 employees employees)

Use Cases and Deployment Scope

Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely and efficiently submit reports. They all love the ability to just snap a picture and we love that its drastically cut down on lost receipts! I've used other expense programs before and I prefer Chrome River EXPENSE 10 times over.

Pros

OCR [Optical Character Recognition]
I love that the platform is the same no matter what device you're on
Easy to use, no matter computer skill range

Cons

Sometimes the attachments dont load propertly

Return on Investment

Quicker corporate card expense report turn around
Easier for us to track how employees are spending money

Usability

Alternatives Considered

Concur Travel and Expense

NetSuite ERP

Emburse Certify

Coupa

Emburse Chrome River

What is Emburse Chrome River?

Categories & Use Cases

Media

Key Features

Top Performing Features

Corporate Card Reconciliation

Payment Audit Trail

Advanced OCR

Areas for Improvement

Electronic Funds Transfer

Financial Document Management

Payment Status Tracking

Reviews

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Usability

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

Pros

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Return on Investment

Usability

Alternatives Considered

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