Emburse Chrome River

Emburse Chrome River

Customer Verified
Top Rated
Score 8.8 out of 10
Top Rated
Emburse Chrome River

Overview

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
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Recent Reviews

Great Software!

10 out of 10
September 13, 2022
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely …
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How Emburse Chrome River Differs From Its Competitors

Configuration

It is not all that easy for Chrome River EXPENSE to set up and configure my organization's specific needs. I feel that it took longer than was necessary to set it up and get every user on boarded and ready to use the platform. There was a lot of training needed and it was not user friendly or …
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Integrations

The ways in which my nonprofit organization has benefitted from Emburse Chrome River has been in our ability to use it to continue to comply with required auditing and regulatory compliances. We are a nonprofit, which means we are audited regularly in order to maintain our tax exempt status, and …
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Configuration

Easy for Reviewers and users alike. we are able to work together to get reports completed quicker and more efficiently with less efforts. The issues that arise from Chrome River are corrected in a timely manner and we do not see often. Routing and delegating employees accounts are a breeze. All …
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Configuration

It has become much easier over time as the functionalities were added in, and now we are able to setup almost all the personalized configurations ourselves without having the Emburse team set them up for us.
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Integrations

It has saved us a lot of time in bringing expenses over from our credit card companies. Even more, we've saved a lot of time with customized exports to be able to easily upload these expenses into our FinancialForce system using an FTP server to export and import the files.
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Configuration

I love how easy it is to update approval routings and how quickly things are send through. The customization is great and they do a great job of keeping up on things AND letting you know about program updates.
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Configuration

It was not the best experience do to the team that worked with my company. Post Go Live was better in achieving the requirements that were needed by my company.
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Configuration

Chrome River was very easy to set up for our organizations specific needs. It integrated very well with our companies ERP system and has been an overall easy experience to train our employees on how to use their program. Because of the simplicity of the process, it has not been hard to integrate. …
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Integrations

Emburse Chrome River has integrated very well with our ERP system. I'm not sure how much manual effort was required when we first adopted this program, but from my experience the integration can be manual. Uploading jobs into Chrome River is a very manual process and has required some effort …
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Configuration

We needed a complicated approval routing that Chrome River did not provide at go-live. Chrome River continues to evolve, and since go-live, has provided additional approval routing options for their customers. We had a great PM who understood our needs and provided recommendations and solutions …
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Integrations

IT resources are minimal. During implementation, we had a dedicated IT resource once we were live we no longer required that resource. When we have needed our local IT support it is because of issues on our ERP platform. We do not dedicate IT resources for Chrome River. We send feeds to Chrome …
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Integrations

Everything input into Chrome River feeds very nicely into our accounting system. Again, it takes some technical resources on the front end, but once it's set up, everything works smoothly. And when we need to make any changes to our feed, we work directly with Chrome River to make those changes …
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Configuration

Pretty easy to make simple changes. Larger changes to getting an external export are much more challenging and we are still working on optimizing this after 2 years.
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Configuration

Chrome River Expense is very easy to set up and configure to our company's needs. We have set up certain blocks for expenses that employees can choose from and we are constantly adding new job phases that they can cost their expenses toward. Chrome River has enabled our company to personalize the …
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Integrations

Our company uses the ERP system Viewpoint, a company of Trimble. I was not a part of the company when the transition was made from our previous expense reporting software to Chrome River, but I have never heard any employees complain about the difficulty of using Chrome River. There have been some …
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Configuration

Configuration is easy and Chrome River is very supportive in the process. Report routing can be changed when needed and policy enforcement is critical for our approvers. We have been able to make changes and updates over the 7 years that we have been using Chrome River. Reporting shows us vendor …
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Configuration

The overall set up process is easy, but waiting for the compliance analysts to actually read, test and implement your rules seems to take a very long time. We currently have a case that was opened in April that is still being worked on even though they are just adjustments to the routing rules. …
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Integrations

Our company has benefited from the fact that we have been with Chrome River before it was called Emburse, so we are some of the early users who have taken it into our company. Our IT department understands the system as well which makes it useful if we have questions. however, the cost and …
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Configuration

Chrome River EXPENSE is easy to set up if you are a cookie cutter organization. If your organization is more than that, it will take some dedication from your Finance and IT departments to work with Chrome River's project managers and support staff to correctly implement all phases of the …
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Integrations

Chrome River integrates with our ERP system to reduce data entry requirements and to improve the data accuracy. This integration takes resources on the front end to properly set up, but those are recouped and then some after the integrations have been implemented. Integrations also protect the …
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Integrations

The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual …
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Configuration

We went "live" in the middle of COVID, doing it all remotely, and it went extremely well. Our field employees have embraced and even liked Chrome River!
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Integrations

Chrome River Expense's API's were a bit difficult to interface with, mostly because our ERP software didn't have any standard API interfaces.
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Configuration

Chrome River [EXPENSE] is a software for the American market but expanding also to Europe.
In some cases it is easy to setup, like expense types, compliance rules, in others like foreign exchange rates from National banks it is not possible to find a solution. We also spent quite a lot of time with …
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Integrations

Setup was easy. We had a 2 day workshop with consultants for the SAP connectors. Internal IT resources for HR and FI are needed but majority was done by consultants. Jobs are setup and running smoothly. Also adaptions were possible and configured. Nevertheless, it is important that employee data …
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Configuration

Chrome River EXPENSE setup was fairly easy to set up as long as you have subject matter experts from the Accounts Payable department in the requirements session and decision-makers. Also having the ability to find out answers in a reasonable time frame is a major plus. Other than that, configuring …
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Integrations

Once you have the integrations 100 percent working, the feeds are seamless, and if there are any issues coming in or out of your ERP you will be notified of the issue. The vouchers get automatically created in our ERP system and all the accounts payable team have to do is pay it in the system and …
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Configuration

For us, it was a pretty difficult task to complete the initial build. One reason for this: the organization did not do a comprehensive review of our business procedures prior to building the system. "Needs" changed several times during our build/implementation. It would have helped to have …
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Integrations

The data that lives in Chrome River is only as good as it is in Banner. We are still working out the idiosyncrasies when it comes to many of the HR processes and how they are entered into Banner and fed to Chrome River. What we have found is the level of difficulty that exists keeping Banner up to …
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Configuration

I actually was not part of setting up Chrome River, so I can not speak to any issues or anything that may have gone on while it was initially being set up. I do know now, it's pretty simple to edit approval routing and delegates and things of that nature though.
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Integrations

The reports are typically pretty useful and we use a lot of them in reconciliations for our credit cards every month. It would be great if it was all in one but the way our system is set up it doesn't quite work that way, but it is definitely a time saver.
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Configuration

This took some time to set up. I attribute this to not having the best information available on the chart of accounts, among other knowledge gaps. As we found these in testing, we resolved them and put a strong setup into production. We did have some post-go-live issues to resolve but they were …
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Integrations

We tied this to Ellucian's Banner, which is our student information system. The data in and out is manageable and we are happy with how it currently works. We look forward to having deeper integration to banner down the road. Being able to use EIS for SSO has made the process easier for employees …
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Configuration

Unfortunately, I was not part of the setup and configuration of the tool, so can not speak to that process. But as I have had to make refinements, I have found the process to be easy.
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Integrations

Our process is automated, so it everything feeds into the system. For our company it has been great with little effort by the team. Where we might see some manual effort is if we make a change along the automated process. But that is more monitoring for any errors.
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Configuration

The initial implementation was very well done and organized by the Chrome River team. It was key for our organization to put the effort in to identify how we wanted the system to work. Smaller changes like adding allocations, new users, etc., are very easy to make. We haven't had to make any …
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Integrations

The output, and corresponding customization, from Chrome River, [have] greatly reduced the time needed to import the data into our ERP platform. Previously we used a lot of manual effort to do so but the integration from CR has drastically reduced that effort.
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Configuration

It is very easy to set up and it has a clear way to track the routing and approval stage that the expenses are in. I can easily see what stage of processing an expense is in when asked by my supervisor or by a vendor. Each user's interface can be customized to be able to do exactly what they need …
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Integrations

Our accounting payment system works very well when integrating with Chrome River. As an IT Projects staff, I am able to submit invoices for payment processing and track their completion in real-time with our accounting department. This eliminates the need for me to constantly reach out to the …
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Configuration

Approval routing is easy to set up and adjust. You can also have multiple levels of approvals which is great. The custom reports are also a huge plus and come in handy to see if adjustments need to be made regarding our organization's specific needs. They are very proactive about sending updates …
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Integrations

Chrome River isn't currently integrated with our system. However, we can run the reports we need to manually upload them into our system and have made it work. Their IT team did work with ours to do this which was very helpful. It would be great if one day they were fully integrated.
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Integrations

We have been able to integrate with our ERP, Financial Force, using SFTP file dropping. There are primary integrations that they have built out with the larger ERP platforms, but they do not currently have an open API to build to push into other ERP's. They do have alternative solutions to assist …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

16 people want pricing too

Alternatives Pricing

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients.

What is Rippling?

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. This enables users to manage and automate every part of the employee lifecycle in a single…

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Product Demos

Chrome River EXPENSE: The latest, most modern expense management software
01:43
Too Many Receipts? Switch Expense Software (Emburse Chromeriver, Sage, SAP Concur, Webexpenses)
05:28
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Product Details

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Emburse Chrome River Videos

See how we streamline expense management workflows
In this video, the TrustRadius team discusses how to manage your expenses using the Sage Business Cloud, SAP Concur, Emburse Chromeriver, and Webexpenses.

Emburse Chrome River Integrations

Emburse Chrome River Competitors

Emburse Chrome River Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Emburse Certify, NetSuite ERP, and Coupa are common alternatives for Emburse Chrome River.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Emburse Chrome River are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Robert Ferrandino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.
  • OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
  • Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
  • Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
  • Reporting - Additional reporting could be helpful.
  • Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
  • Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
If your business is heavy with credit card use along with mileage requests then this is the software you need to use to improve the flow of your operations. Having said that, if you're not heavy with these types of transactions then it might not be beneficial to your operation.
Expense Management
N/A
N/A
Payment Management
N/A
N/A
  • Cutting staff time on doing repetitive work has been very positive.
  • Reducing coding errors on expenses has also improved.
  • Having transactions streamlined to the correct workflow has improved our business operations.
Implementation to intergrate with your company's policy was very flexible. The Project Management team at Chrome River will design the platform to your business needs.
The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual processes that might occur depending on your current integration software.
Chrome River has helped transition my Finance team to another level. In the past we were paper driven and did not see some oft the pitfuls on how expenses were being coded, which lead to us making adjustments sometimes months later. The system also has improved the connection between each of our locations now that we have a centralized workflow for Expense Reporting. Communication, processing and reduction of errors have improved. We only have touch the surface on what can get out of this system.
Concur was the other software we were comparing, and we found Chrome River EXPENSE to be more user friendly for end-users. We also felt we had more control on setting up the software to our needs.
The help support is really good. If it's something that is high importance they will respond and address quickly.
250
Entry Level positions, Managers, Supervisors, Directors, VP's CEO, CFO etc.
4
Finance department is in charge of the support functions inside the organization.

1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses
  • Mileage
  • Credit Card
  • Personal Reimbursements
  • Audit Preparation
  • Budgeting
  • Connecting with Staff
  • Price Analysis
  • Donors
  • Board Reports
The system has met our needs and the cost of the product is reasonable.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product Use was the biggest factor. We wanted something to be user friendly to the end user and Chrome River is exactly that.
I think for the most part we narrowed down our search based on software's that assist in Mileage tracking and Credit Card Management, which Chrome River was the best at.
  • Implemented in-house
No
Change management was a minor issue with the implementation
Since we had issues with prior Audits in reference to Mileage Reports and lost receipts for Credit Cards, we had people bought in to get something like this.
  • Integration
  • Platform setup
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
  • Online training
The software is very user friendly, so the online training was easy to pickup for everyone.
Just right for the product.
I would like to see more Reporting Options.
Some - we have done small customizations to the interface
It was pretty easy. We added a link for our Intranet.
No - we have not done any custom code
We added a field in the invoice and Expense Screens for reference use.
No
have not heard about this function yet
No
Yes, I needed a tile for COVID-19 and mentioned how important it was for funding purposes and it was created very quickly
  • Submitting Expense Reports
  • upload receipts
  • reviewing expense reports to approve
  • Reporting capabilities for some reports
Yes
Very well
It's very easy software to design to your needs.
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
System runs normal pretty much all the time. Does not slow any other systems down.
  • Great Plains
The Integration is a little time consuming but it all depends how you setup your data feeds during implemenaiton.
  • PAYCOM
yes
  • File import/export
No
It would be better if it had API capabilities.
Look into API's instead of FTP.
Sales team was really helpful.
Very good, it was smooth process.
Keeping cost neutral has best as we can.
Not at this time.
No
  • Performance was better
  • Continue to be user friendly
No
Score 9 out of 10
Vetted Review
Verified User
We use Chrome Rive Expense for university purchase card and travel management, to include travel pre-approvals. It is used across the whole organization--to include 3 sister campuses. It addresses university purchase card receipts and invoice management, accounting reviews, reporting, and audit functions. It eliminated a cumbersome and wasteful paper-based system and automated the approval and review process.
  • Chrome River uses a clean operating environment to include a companion mobile app.
  • Provides multiple (simple) ways to upload receipts.
  • It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
  • Needs increased flexibility in the forms that are used.
  • Allow admins to create/customize forms.
  • Allow for more editing on returned reports, currently impossible to edit header information.
  • Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
  • Admins/super delegates should have the ability to see reports in the approval queue of other users.
Well suited for organizations with straightforward business rules and a manageable amount of expense types/cost codes. Tougher to use in organizations with a high turnover rate of employees (lots of changes to supervisors and moving departments impacts the automated routing). Also, the interface can get cumbersome with the huge number of expense types and cost codes that we have.
Expense Management
N/A
N/A
Payment Management
N/A
N/A
  • The time it takes to process monthly p-card reports greatly reduced.
  • Built-in business rules allow A/P review team to better function in an auditor role.
  • Elimination of the paper-based system allowed our business procedures to continue largely unchanged in the COVID-19, remote work, environment.
  • Certain faculty members feel like they are taking on more work as many of them are asked to upload receipts and categorize their expense with a valid business purpose, instead of the old process of dropping paper receipts on an admin's desk. It has been a challenge to convince them that the system is actually saving them time and effort in the long run.
  • Reimbursements for travelers went from taking months to process to days, or even hours!
For us, it was a pretty difficult task to complete the initial build. One reason for this: the organization did not do a comprehensive review of our business procedures prior to building the system. "Needs" changed several times during our build/implementation. It would have helped to have representatives from Chrome River and from other higher education organizations who use Banner as main points of contact before and at different points during our build. Now that we have used Chrome River for several months, we wish we could go back and rebuild how we do certain things completely. That's not to say it isn't doing amazing things for our school, it just could be even better and more intuitive for users and approvers.
The data that lives in Chrome River is only as good as it is in Banner. We are still working out the idiosyncrasies when it comes to many of the HR processes and how they are entered into Banner and fed to Chrome River. What we have found is the level of difficulty that exists keeping Banner up to date and accurate is affecting our accuracy and automated routing functions in Chrome River.
Having spent nearly every day for that past year in Banner, the things that we as admins find intuitive aren't necessarily intuitive to the user who only gets into Chrome River once a month or less. Part of that issue is more on the complexity of our state's business rules and account code usage, and less on Chrome River. We believe with time, the system will be viewed as being very intuitive and we are constantly looking at ways to tweak the interface to make it even better for the user. Chrome River gives us the ability to make those slight changes, and that has helped in the early stages of implementation.
Believe CR stacks up well against Concur based on user feedback
Excellent service from the help desk/center. The Chrome River ticketing system and techs have made fixing our unforeseen issues a much less painful experience than it could have been. In almost every case response has been fast and accurate!
2700
End user (expense owner/traveler); accounting; procurement; A/P; audit
8
User Interface / End User reps with CR admin skills and responsibilities; financial systems IT experts to assist with more technical aspects, feeds, etc.
  • Purchasing card expense management
  • Travel expense management
  • Spend audit
  • easier to process personal charge abatements for travel
  • Utilizing the robust analytics and audit features
CR is helping us to meet the goals we set prior to implementation.
No
  • Product Features
  • Product Usability
Usability for users across the spectrum of financial management and travel procedures expertise was critical. End users who are not comfortable with "numbers" had to be able to access and utilize the system, whether that's weekly or a couple of times per year.
Get more end-users involved and analyze our internal processes prior to evaluation.
  • Implemented in-house
No
Change management was a major issue with the implementation
Went from a paper process where (often) expense owners simply dropped a stack of receipts off on an admins desk for "processing"--asking/requiring them to be more responsible for their purchases was a challenge. It would have helped to have increased understanding and buy-in from a strong cohort of those end users prior to implementation and even evaluation/selection.
  • Personnel changes on our side
  • Testing periods were short
  • Internal systems support and integrations were not properly supported
Evaluated internal processes prior to implementation. Early stages completed by a different team than the one that finished the implementation were trying to fit a square peg in a round hole sometimes.
No...so far the normal support channels have been adequate. We were not expecting major changes from our original implementation
Yes
Mostly the anomalies are diagnosed and fixed in a timely manner. Sometimes (a handful) we need to get our assigned customer service rep involved to help get a response to a ticket.
In the early days we worked with a particular technician often to fix early implementation bugs or oversights we had despite extensive testing. His responsiveness was impressive and saved us on multiple occasions.
  • receipt upload
  • receipt to transaction matching
  • Reviews/approvals
  • Some of the more complicated reporting tools
  • Editing certain items on reports
  • Travel Cash Advances
Yes
Awesome! Definitely a huge benefit of Chrome River.
No
No
No
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