Emburse Chrome River

Emburse Chrome River

Customer Verified
Top Rated
Score 8.8 out of 10
Top Rated
Emburse Chrome River

Overview

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
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Recent Reviews

Great Software!

10 out of 10
September 13, 2022
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely …
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How Emburse Chrome River Differs From Its Competitors

Configuration

It is not all that easy for Chrome River EXPENSE to set up and configure my organization's specific needs. I feel that it took longer than was necessary to set it up and get every user on boarded and ready to use the platform. There was a lot of training needed and it was not user friendly or …
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Integrations

The ways in which my nonprofit organization has benefitted from Emburse Chrome River has been in our ability to use it to continue to comply with required auditing and regulatory compliances. We are a nonprofit, which means we are audited regularly in order to maintain our tax exempt status, and …
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Configuration

Easy for Reviewers and users alike. we are able to work together to get reports completed quicker and more efficiently with less efforts. The issues that arise from Chrome River are corrected in a timely manner and we do not see often. Routing and delegating employees accounts are a breeze. All …
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Configuration

It has become much easier over time as the functionalities were added in, and now we are able to setup almost all the personalized configurations ourselves without having the Emburse team set them up for us.
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Integrations

It has saved us a lot of time in bringing expenses over from our credit card companies. Even more, we've saved a lot of time with customized exports to be able to easily upload these expenses into our FinancialForce system using an FTP server to export and import the files.
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Configuration

I love how easy it is to update approval routings and how quickly things are send through. The customization is great and they do a great job of keeping up on things AND letting you know about program updates.
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Configuration

We needed a complicated approval routing that Chrome River did not provide at go-live. Chrome River continues to evolve, and since go-live, has provided additional approval routing options for their customers. We had a great PM who understood our needs and provided recommendations and solutions …
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Integrations

IT resources are minimal. During implementation, we had a dedicated IT resource once we were live we no longer required that resource. When we have needed our local IT support it is because of issues on our ERP platform. We do not dedicate IT resources for Chrome River. We send feeds to Chrome …
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Integrations

Everything input into Chrome River feeds very nicely into our accounting system. Again, it takes some technical resources on the front end, but once it's set up, everything works smoothly. And when we need to make any changes to our feed, we work directly with Chrome River to make those changes …
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Configuration

Chrome River Expense is very easy to set up and configure to our company's needs. We have set up certain blocks for expenses that employees can choose from and we are constantly adding new job phases that they can cost their expenses toward. Chrome River has enabled our company to personalize the …
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Integrations

Our company uses the ERP system Viewpoint, a company of Trimble. I was not a part of the company when the transition was made from our previous expense reporting software to Chrome River, but I have never heard any employees complain about the difficulty of using Chrome River. There have been some …
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Configuration

Configuration is easy and Chrome River is very supportive in the process. Report routing can be changed when needed and policy enforcement is critical for our approvers. We have been able to make changes and updates over the 7 years that we have been using Chrome River. Reporting shows us vendor …
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Configuration

The overall set up process is easy, but waiting for the compliance analysts to actually read, test and implement your rules seems to take a very long time. We currently have a case that was opened in April that is still being worked on even though they are just adjustments to the routing rules. …
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Integrations

Our company has benefited from the fact that we have been with Chrome River before it was called Emburse, so we are some of the early users who have taken it into our company. Our IT department understands the system as well which makes it useful if we have questions. however, the cost and …
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Configuration

Chrome River EXPENSE is easy to set up if you are a cookie cutter organization. If your organization is more than that, it will take some dedication from your Finance and IT departments to work with Chrome River's project managers and support staff to correctly implement all phases of the …
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Integrations

Chrome River integrates with our ERP system to reduce data entry requirements and to improve the data accuracy. This integration takes resources on the front end to properly set up, but those are recouped and then some after the integrations have been implemented. Integrations also protect the …
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Integrations

The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual …
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Configuration

Chrome River [EXPENSE] is a software for the American market but expanding also to Europe.
In some cases it is easy to setup, like expense types, compliance rules, in others like foreign exchange rates from National banks it is not possible to find a solution. We also spent quite a lot of time with …
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Integrations

Setup was easy. We had a 2 day workshop with consultants for the SAP connectors. Internal IT resources for HR and FI are needed but majority was done by consultants. Jobs are setup and running smoothly. Also adaptions were possible and configured. Nevertheless, it is important that employee data …
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Configuration

Chrome River EXPENSE setup was fairly easy to set up as long as you have subject matter experts from the Accounts Payable department in the requirements session and decision-makers. Also having the ability to find out answers in a reasonable time frame is a major plus. Other than that, configuring …
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Integrations

Once you have the integrations 100 percent working, the feeds are seamless, and if there are any issues coming in or out of your ERP you will be notified of the issue. The vouchers get automatically created in our ERP system and all the accounts payable team have to do is pay it in the system and …
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Configuration

For us, it was a pretty difficult task to complete the initial build. One reason for this: the organization did not do a comprehensive review of our business procedures prior to building the system. "Needs" changed several times during our build/implementation. It would have helped to have …
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Integrations

The data that lives in Chrome River is only as good as it is in Banner. We are still working out the idiosyncrasies when it comes to many of the HR processes and how they are entered into Banner and fed to Chrome River. What we have found is the level of difficulty that exists keeping Banner up to …
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Configuration

I actually was not part of setting up Chrome River, so I can not speak to any issues or anything that may have gone on while it was initially being set up. I do know now, it's pretty simple to edit approval routing and delegates and things of that nature though.
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Integrations

The reports are typically pretty useful and we use a lot of them in reconciliations for our credit cards every month. It would be great if it was all in one but the way our system is set up it doesn't quite work that way, but it is definitely a time saver.
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Configuration

This took some time to set up. I attribute this to not having the best information available on the chart of accounts, among other knowledge gaps. As we found these in testing, we resolved them and put a strong setup into production. We did have some post-go-live issues to resolve but they were …
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Integrations

We tied this to Ellucian's Banner, which is our student information system. The data in and out is manageable and we are happy with how it currently works. We look forward to having deeper integration to banner down the road. Being able to use EIS for SSO has made the process easier for employees …
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Configuration

Unfortunately, I was not part of the setup and configuration of the tool, so can not speak to that process. But as I have had to make refinements, I have found the process to be easy.
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Integrations

Our process is automated, so it everything feeds into the system. For our company it has been great with little effort by the team. Where we might see some manual effort is if we make a change along the automated process. But that is more monitoring for any errors.
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Configuration

The initial implementation was very well done and organized by the Chrome River team. It was key for our organization to put the effort in to identify how we wanted the system to work. Smaller changes like adding allocations, new users, etc., are very easy to make. We haven't had to make any …
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Integrations

The output, and corresponding customization, from Chrome River, [have] greatly reduced the time needed to import the data into our ERP platform. Previously we used a lot of manual effort to do so but the integration from CR has drastically reduced that effort.
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Configuration

It is very easy to set up and it has a clear way to track the routing and approval stage that the expenses are in. I can easily see what stage of processing an expense is in when asked by my supervisor or by a vendor. Each user's interface can be customized to be able to do exactly what they need …
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Integrations

Our accounting payment system works very well when integrating with Chrome River. As an IT Projects staff, I am able to submit invoices for payment processing and track their completion in real-time with our accounting department. This eliminates the need for me to constantly reach out to the …
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Configuration

Approval routing is easy to set up and adjust. You can also have multiple levels of approvals which is great. The custom reports are also a huge plus and come in handy to see if adjustments need to be made regarding our organization's specific needs. They are very proactive about sending updates …
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Integrations

Chrome River isn't currently integrated with our system. However, we can run the reports we need to manually upload them into our system and have made it work. Their IT team did work with ours to do this which was very helpful. It would be great if one day they were fully integrated.
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Integrations

We have been able to integrate with our ERP, Financial Force, using SFTP file dropping. There are primary integrations that they have built out with the larger ERP platforms, but they do not currently have an open API to build to push into other ERP's. They do have alternative solutions to assist …
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Integrations

IT is better able to review and track expenses which are integrated into budgeting and financial software tools. Individually it gave each location a way to easily [cross-reference] expense data with budget tracking software.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

17 people want pricing too

Alternatives Pricing

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients.

What is Rippling?

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. This enables users to manage and automate every part of the employee lifecycle in a single…

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Product Demos

Chrome River EXPENSE: The latest, most modern expense management software
01:43
Too Many Receipts? Switch Expense Software (Emburse Chromeriver, Sage, SAP Concur, Webexpenses)
05:28
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Product Details

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Emburse Chrome River Videos

See how we streamline expense management workflows
In this video, the TrustRadius team discusses how to manage your expenses using the Sage Business Cloud, SAP Concur, Emburse Chromeriver, and Webexpenses.

Emburse Chrome River Integrations

Emburse Chrome River Competitors

Emburse Chrome River Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Emburse Certify, NetSuite ERP, and Coupa are common alternatives for Emburse Chrome River.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Emburse Chrome River are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Lorrie Black | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Our entire organization uses Emburse Chrome River for travel & expense reimbursements for employees, students and non-employees. We also utilize Chrome River's dynamic programming to reconcile our company issued PCards and Non-PO vendor payments. We were looking for a solution to simplify these processes, the tool needed to be flexible, route documents electronically, integrate with our PCard system, and we needed the ability to access the tool from anywhere and at anytime. We needed to solution to our time consuming paper intensive manual process. We were constantly chasing paper from office to office, checking in documents in one office and then checking them out so another office could check them in. We used databases to track where the paper was in the approval process which sometimes left us vulnerable if the person(s) responsible for the database was out unexpectedly.
  • Completely Configurable when it comes to Messages and Warnings. You decide when and where to fire the message. You decide what the message reads. You can add, remove, and/or edit these messages at any time.
  • Configure warnings and messages to match your company policy and update as often as needed. With a recent enhancement we can now add hyperlinks in our warning messages pointing our users directly to your policy.
  • Use messages and warnings to guide your users so that they can submit a correct and complete report the first time, greatly reducing denials.
  • Easily electronically track documents from submit to approval.
  • At go, live reporting was lacking. Since our go-live on 12/1/2016, Emburse Chrome River had made significant updates to reporting. Emburse is now moving to a new reporting tool that doesn't appear to have the same robust, user friendly functionality that we have today.
  • Some releases have caused issues on our side. Emburse Chrome River does fix issues caused by releases but it would be helpful if they engaged clients with testing of upcoming enhancements and releases.
  • There is always pain with growth, Emburse Chrome River is no different. As Emburse Chrome River enhances existing features we are sometimes left in the dark until decisions have been made. There are customer advisory boards, those members should be called upon to provide input before going life.
We used to have a paper-intensive process, it could take a couple of weeks before a person is reimbursed for travel or other out of pocket expenses. Now with Emburse Chrome River, we often process payments within 48 hours after submitting the request. With tools like Chrome River SNAP and their mobile app travelers can begin their reimbursement request immediately, no need to wait until you are back in the office. Electronic approvals mean you are not chasing down paper from office to office. You can access the system anytime from anywhere to see where your report is in the approval process.
Expense Management
N/A
N/A
Payment Management
N/A
N/A
  • Time is money, we have saved lots of time with Chrome River. 51% of our expense and Non-PO invoice reports were submitted and exported to our ERP system within 5 days of submission.
  • 94% of our expense and Non-PO invoice reports were submitted and exported to our ERP system within 20 days of submission.
  • We have recorded over 900 expense reports being submitted and exported the same day!
  • 89% of our PCard reports were submitted and exported to our ERP system within 10 days.
  • We have seen a 95% reduction in journal entries in our ERP System due to PCard transactions being allocated incorrectly. With messages and warnings, our users get it done right the first time!
  • At the end of our first Fiscal Year End after going to Chrome River we only had 1/10 of 1% of our PCard dollars un-reconciled.
We needed a complicated approval routing that Chrome River did not provide at go-live. Chrome River continues to evolve, and since go-live, has provided additional approval routing options for their customers. We had a great PM who understood our needs and provided recommendations and solutions throughout our configuration process. Policy customization is easy. Get agreement on current and new business processes before you write our rules.
IT resources are minimal. During implementation, we had a dedicated IT resource once we were live we no longer required that resource. When we have needed our local IT support it is because of issues on our ERP platform. We do not dedicate IT resources for Chrome River. We send feeds to Chrome River daily: Rarely have we had issues with our feeds to Chrome River. Person and matter feeds are sent once a day. Vendor feeds are sent several times a day. We received Exports from Chrome River daily Rarely have we had issues with our feeds from Chrome River. Exports are received 4 times daily.
Chrome River was a company that I felt valued me not only as a customer but as an individual. It was a personal relationship, I knew everyone and they knew me, now that it is Emburse Chrome River that personal relationship seems to be fading away. The product is great and the people are great but it's just a different relationship than we had a few years ago. Emburse Chrome River is still easy to use, users can start day one with little instruction. Emburse Chrome River is continuously tweaking the application making it easier for users to access all types of devices. Integrations with companies like Uber helps users track travel.
Chrome River provided us: Paperless process Electronic routings Realtime status Configurable to fit our business policies. The implementation team understood our needs and accepted the challenge of making sure those needs were met. At the time we when live, Chrome River offered us a perfect solution for our needs. Now, Emburse Chrome River has several products available to help us manage Travel and Expense.
Rating has gone from a 10 to a 7: Urgent situations are handled quickly but basic support can take several days before you get a response. There has been changes in the way support is managed one of those is to offer, at a cost, a person dedicated to your account. The challenge is this person has several customers, so we only have the attention of our support person every other week during our scheduled call, we rarely hear from that person outside of those calls. Before, I could pick up the phone and text or call now I have to open a ticket and cc' the person who supports us. Previous rating comments: Chrome River has a team of dedicated, knowledgeable, and friendly individuals. Chrome River is willing to listen to their customer's needs and when possible will enhance their product. There have been a couple occasions when we've asked for an enhancement. Chrome River has reached out for additional information, including us in what our vision is and then added that as an enhancement. Access to Chrome River's Ticketing System (CR Help Desk) allows us to see where are tickets are at any time.
2500
Over 13,000 have access but about 2,500 of those are the ones doing the work. The business functions represented are PCard reconciliations, Out of pocket expense reimbursements and Non-PO Invoices.
3
We have 3 administrators, one of those is solely in charge of CR support the other two are back ups. For our end users, we have a team of users we call Chrome River Champions they are the first line of support for their areas.
  • Ease of use
  • Reporting
  • Approvals
  • Exporting Data
  • Importing Data
  • Ability to pay users without having to be on site.
  • Allowing me to manage my rules
  • Mobile Access ease of use
  • Fine grain access
  • Pre Approvals
  • Robust Reports
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Yes
Home grown system that was paper intensive and challenging to navigate.
  • Price
  • Product Features
  • Product Usability
  • The ability to create submit compliance rules was a big win for our organization.
    • We were able to incorporate our policies into the process to help our users submit correct reports the first time
    • By including compliance rules we eliminated a lot of the back and forth of approvals and denials
Chrome River did a great job understanding our business needs. I'm not sure we would have changed the selection process.
  • Implemented in-house
No
Change management was a big part of the implementation and was well-handled
Since Chrome River is easily configurable I would recommend you go live with the rules you use the most. Once you are in the system and your users are submitted reports you can add rules to help your users submit reports timely and efficiently.
  • Get everyone in the room to agree
  • Program for the 99%
  • Make sure your team understands their deliverables and their timelines.
We had an knowledgeable PM from Chrome River who helped understood our needs.
Stay in constant contact with your PM he/she is your lifeline.
Yes, after almost five years using Chrome River we want to make some changes. It's more efficient for us to have premium during this time. Someone who knows us and knows our business needs is helpful when make sure changes are done right.
No
We made a change to a rule and it broke another rule. A high priority case was entered and Chrome River was immediately there to help us revert the changes and make sure we were up and running again.
  • SNAP - Adding Receipts
  • Approvals
  • Viewing Reports - Draft, Submitted, Returned
  • Reports - Mercury Canned Reports
  • Adding additional information on a returned report
  • Analytics
  • Identifying reports you key as a delegate
Yes
It works well, it has the same look and feel as my desktop so I don't spend a lot of time trying to navigate the system via a mobile device.
August 18, 2022

Great Expense System

Score 9 out of 10
Vetted Review
Verified User
We use Chrome River for expense reports, auditing and approving. Chrome river provides ease of use for those claiming business expenses whether you are in the office or on the road. You can access the system to review reports and approve submitted claims. Picture taking of the receipts is easy with the SNAP app and they match up with the credit card transactions.
  • Innovating always updating the system to keep it current
  • Help Desk support.
  • Reports to manage company spend
  • storage of all our files - never destroy
  • Support in different languages.
  • Tutorials not always easy to understand.
  • Understanding taxes in other countries better.
  • App for your Canadian customers
Chrome River allows claimants to submit expenses in a timely fashion and reimburse promptly. Auditing of submissions is easy to do, and innovation of OCR technology takes some of the steps out of the process for the claimant. No paperwork to store and save, all done by Chrome River and is easily accessible.
  • Audit Process is easier.
  • Expenses are paid out promptly.
  • Catching duplicate expenses and enforcing our policies.
Configuration is easy and Chrome River is very supportive in the process. Report routing can be changed when needed and policy enforcement is critical for our approvers. We have been able to make changes and updates over the 7 years that we have been using Chrome River. Reporting shows us vendor spending year over year.
No, this is not anything we were looking to implement.
The system is easy to use, saves us time to complete reports. Auditing, routing, and attaching necessary documents is easy, it is linked to our corporate credit card so transactions are available for the claimant to select and claim. No paper storage on site and Chrome river does not destroy any of our documents either.
Chrome River was selected for ease of use and price per report. One of our affiliates was already using Chrome River and it came highly recommended and we were able to negotiate a price per report that was within our budget. Most of the expense systems have the same features and benefits making it hard to choose
The help desk is great to work with, but sometimes it does take a bit long to hear back from them. However they provide step by step tutorials and some will even record their steps and send videos to help with the changes I am trying to implement. I have found them to be prompt and helpful 90% of the time.
500
Expense reporting, reports and audits
5
admin functions, payments and balancing reconciliations
  • Complete expense reports
  • approve and pay reports
  • auditing
  • Visa charges input to Chrome River directly
  • review vendor spend
  • track expense types
  • access to all reporting functions
  • have the app available for Canadian customers
easy to use, help desk availability and the storage of the paper receipts and reports
No
  • Price
  • Product Features
  • Product Usability
The price and it was also used by another part of our business
no changes
  • Implemented in-house
Yes
initial set up of the expense types
approver steps
tax tables
Change management was a big part of the implementation and was well-handled
it was important to do lots of training and have lunch and learns for anyone who needed more individual training.
  • breakdown the barriers of change
  • frustration for users not willing or interested in change
  • finding time for all the training
Training is lots of work and making yourself available to people to help walk them through. After about 6 months they come around and then love the system and the ease of use.
no, and I don't see it as necessary
No
Having to make changes or add tiles the help desk provides visuals or will send over videos of step by step to help assist me with the changes I am trying to implement.
  • using the credit card feed
  • attaching receipts
  • tracking report status
  • the changesets in Admin
  • tax table changes
  • reporting can be a challenge since not all fields are reportable
Yes
the App from the app store in not available in Canada so our IT dept. had to create a link for our Canadian users
Robert Ferrandino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.
  • OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
  • Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
  • Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
  • Reporting - Additional reporting could be helpful.
  • Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
  • Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
If your business is heavy with credit card use along with mileage requests then this is the software you need to use to improve the flow of your operations. Having said that, if you're not heavy with these types of transactions then it might not be beneficial to your operation.
Expense Management
N/A
N/A
Payment Management
N/A
N/A
  • Cutting staff time on doing repetitive work has been very positive.
  • Reducing coding errors on expenses has also improved.
  • Having transactions streamlined to the correct workflow has improved our business operations.
Implementation to intergrate with your company's policy was very flexible. The Project Management team at Chrome River will design the platform to your business needs.
The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual processes that might occur depending on your current integration software.
Chrome River has helped transition my Finance team to another level. In the past we were paper driven and did not see some oft the pitfuls on how expenses were being coded, which lead to us making adjustments sometimes months later. The system also has improved the connection between each of our locations now that we have a centralized workflow for Expense Reporting. Communication, processing and reduction of errors have improved. We only have touch the surface on what can get out of this system.
Concur was the other software we were comparing, and we found Chrome River EXPENSE to be more user friendly for end-users. We also felt we had more control on setting up the software to our needs.
The help support is really good. If it's something that is high importance they will respond and address quickly.
250
Entry Level positions, Managers, Supervisors, Directors, VP's CEO, CFO etc.
4
Finance department is in charge of the support functions inside the organization.

1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses
  • Mileage
  • Credit Card
  • Personal Reimbursements
  • Audit Preparation
  • Budgeting
  • Connecting with Staff
  • Price Analysis
  • Donors
  • Board Reports
The system has met our needs and the cost of the product is reasonable.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product Use was the biggest factor. We wanted something to be user friendly to the end user and Chrome River is exactly that.
I think for the most part we narrowed down our search based on software's that assist in Mileage tracking and Credit Card Management, which Chrome River was the best at.
  • Implemented in-house
No
Change management was a minor issue with the implementation
Since we had issues with prior Audits in reference to Mileage Reports and lost receipts for Credit Cards, we had people bought in to get something like this.
  • Integration
  • Platform setup
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
  • Online training
The software is very user friendly, so the online training was easy to pickup for everyone.
Just right for the product.
I would like to see more Reporting Options.
Some - we have done small customizations to the interface
It was pretty easy. We added a link for our Intranet.
No - we have not done any custom code
We added a field in the invoice and Expense Screens for reference use.
No
have not heard about this function yet
No
Yes, I needed a tile for COVID-19 and mentioned how important it was for funding purposes and it was created very quickly
  • Submitting Expense Reports
  • upload receipts
  • reviewing expense reports to approve
  • Reporting capabilities for some reports
Yes
Very well
It's very easy software to design to your needs.
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
System runs normal pretty much all the time. Does not slow any other systems down.
  • Great Plains
The Integration is a little time consuming but it all depends how you setup your data feeds during implemenaiton.
  • PAYCOM
yes
  • File import/export
No
It would be better if it had API capabilities.
Look into API's instead of FTP.
Sales team was really helpful.
Very good, it was smooth process.
Keeping cost neutral has best as we can.
Not at this time.
No
  • Performance was better
  • Continue to be user friendly
No
Score 9 out of 10
Vetted Review
Verified User
We use Chrome Rive Expense for university purchase card and travel management, to include travel pre-approvals. It is used across the whole organization--to include 3 sister campuses. It addresses university purchase card receipts and invoice management, accounting reviews, reporting, and audit functions. It eliminated a cumbersome and wasteful paper-based system and automated the approval and review process.
  • Chrome River uses a clean operating environment to include a companion mobile app.
  • Provides multiple (simple) ways to upload receipts.
  • It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
  • Needs increased flexibility in the forms that are used.
  • Allow admins to create/customize forms.
  • Allow for more editing on returned reports, currently impossible to edit header information.
  • Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
  • Admins/super delegates should have the ability to see reports in the approval queue of other users.
Well suited for organizations with straightforward business rules and a manageable amount of expense types/cost codes. Tougher to use in organizations with a high turnover rate of employees (lots of changes to supervisors and moving departments impacts the automated routing). Also, the interface can get cumbersome with the huge number of expense types and cost codes that we have.
Expense Management
N/A
N/A
Payment Management
N/A
N/A
  • The time it takes to process monthly p-card reports greatly reduced.
  • Built-in business rules allow A/P review team to better function in an auditor role.
  • Elimination of the paper-based system allowed our business procedures to continue largely unchanged in the COVID-19, remote work, environment.
  • Certain faculty members feel like they are taking on more work as many of them are asked to upload receipts and categorize their expense with a valid business purpose, instead of the old process of dropping paper receipts on an admin's desk. It has been a challenge to convince them that the system is actually saving them time and effort in the long run.
  • Reimbursements for travelers went from taking months to process to days, or even hours!
For us, it was a pretty difficult task to complete the initial build. One reason for this: the organization did not do a comprehensive review of our business procedures prior to building the system. "Needs" changed several times during our build/implementation. It would have helped to have representatives from Chrome River and from other higher education organizations who use Banner as main points of contact before and at different points during our build. Now that we have used Chrome River for several months, we wish we could go back and rebuild how we do certain things completely. That's not to say it isn't doing amazing things for our school, it just could be even better and more intuitive for users and approvers.
The data that lives in Chrome River is only as good as it is in Banner. We are still working out the idiosyncrasies when it comes to many of the HR processes and how they are entered into Banner and fed to Chrome River. What we have found is the level of difficulty that exists keeping Banner up to date and accurate is affecting our accuracy and automated routing functions in Chrome River.
Having spent nearly every day for that past year in Banner, the things that we as admins find intuitive aren't necessarily intuitive to the user who only gets into Chrome River once a month or less. Part of that issue is more on the complexity of our state's business rules and account code usage, and less on Chrome River. We believe with time, the system will be viewed as being very intuitive and we are constantly looking at ways to tweak the interface to make it even better for the user. Chrome River gives us the ability to make those slight changes, and that has helped in the early stages of implementation.
Believe CR stacks up well against Concur based on user feedback
Excellent service from the help desk/center. The Chrome River ticketing system and techs have made fixing our unforeseen issues a much less painful experience than it could have been. In almost every case response has been fast and accurate!
2700
End user (expense owner/traveler); accounting; procurement; A/P; audit
8
User Interface / End User reps with CR admin skills and responsibilities; financial systems IT experts to assist with more technical aspects, feeds, etc.
  • Purchasing card expense management
  • Travel expense management
  • Spend audit
  • easier to process personal charge abatements for travel
  • Utilizing the robust analytics and audit features
CR is helping us to meet the goals we set prior to implementation.
No
  • Product Features
  • Product Usability
Usability for users across the spectrum of financial management and travel procedures expertise was critical. End users who are not comfortable with "numbers" had to be able to access and utilize the system, whether that's weekly or a couple of times per year.
Get more end-users involved and analyze our internal processes prior to evaluation.
  • Implemented in-house
No
Change management was a major issue with the implementation
Went from a paper process where (often) expense owners simply dropped a stack of receipts off on an admins desk for "processing"--asking/requiring them to be more responsible for their purchases was a challenge. It would have helped to have increased understanding and buy-in from a strong cohort of those end users prior to implementation and even evaluation/selection.
  • Personnel changes on our side
  • Testing periods were short
  • Internal systems support and integrations were not properly supported
Evaluated internal processes prior to implementation. Early stages completed by a different team than the one that finished the implementation were trying to fit a square peg in a round hole sometimes.
No...so far the normal support channels have been adequate. We were not expecting major changes from our original implementation
Yes
Mostly the anomalies are diagnosed and fixed in a timely manner. Sometimes (a handful) we need to get our assigned customer service rep involved to help get a response to a ticket.
In the early days we worked with a particular technician often to fix early implementation bugs or oversights we had despite extensive testing. His responsiveness was impressive and saved us on multiple occasions.
  • receipt upload
  • receipt to transaction matching
  • Reviews/approvals
  • Some of the more complicated reporting tools
  • Editing certain items on reports
  • Travel Cash Advances
Yes
Awesome! Definitely a huge benefit of Chrome River.
No
No
No
Score 9 out of 10
Vetted Review
Verified User
[Emburse Chrome River is] Globally used by my organization and it covers all the travel-related and non-travel related expense reimbursements to the employees and payments to the corporate card company. Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.
  • On-time Migration from the current to Emburse Chrome River
  • Experience Resources
  • Sound Support
  • Adhoc requirements must be analyzed faster, they take more time
  • Sometimes keep some gaps with controls
  • Showing interest to close the case faster than closing the issue
  • Globally used by my organization and it covers all the travel-related and non-travel-related expense reimbursements to the employees and payments to the corporate card company.
  • Covers multiple corporate cards like American Express, Citi, and Barclays.
  • Auto Remittance details to the Corporate card companies
  • Easy reconciliation
  • Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.
  • I dont have a knowledge about ROI
  • We have implemented with CR Admin Platinum platform and we migrated to Mercury.
  • Very good UI in Mercury platform.
  • Able to perform the setups on our without CR IT intervention.
  • Able to make the system warning and violations on our own.
  • Able to create the expense types, cost of account mapping, Analytics changes on our own.
  • Able to create Adhoc reports on our own.
The initial setup took time, however, the first system setup was a great milestone and then for all the implementations, we had an easy checklist to perform the configs. Our system is Oracle, the connectivity between both systems is excellent. We did not have any issues since migration between the systems.
  • Tile or icon-based UI experience
  • Forms can be customized
  • Able to setup Perdiem
  • Able to perform the setups on our without CR IT intervention.
  • Able to make the system warning and violations on our own.
  • Able to create the expense types, cost of account mapping, Analytics changes on our own.
  • Able to create Adhoc reports on our own
  • Works with our business model
  • Pre-approval method
  • Auto-approval functionality
  • Email alerts customization
  • Muti platform approval
  • System warnings and violations
  • Hotel itemization
  • Mileage - integrated with Google map
  • Perdiem wizard
  • Acknowledgments
  • Banners on the expense form
  • Understanding the open items and on Credit card Expenses and cash reimbursements
  • Super User
The basic issues are handled by the level 1 engineers effectively, however, some complex requirements or issues took too long to provide a resolution. We ended up following up with our customer relationship manager or escalated to the next levels for faster resolution. However, they did appoint a person to look after our cases primarily, which is good.
2
  • Per Diem Setup
  • Mileage Setup for various Locations as per the Local Law
  • Auto Approval
  • Warning or Violations to prevent duplicate expenses
  • Not applicable for now
Workday Financial Management, Microsoft 365 (formerly Office 365), Asana
Yes
Oracle iExpense
  • Product Features
  • Product Usability
I would not change, as we are happy with the product.
  • Implemented in-house
Yes
Change management was a big part of the implementation and was well-handled
  • E-mail alert customization did not work
  • Delay login for the first time users due to single sign-on verification
Very well planned we have migrated 15 entities from the old tool to Emburse Chrome River.
Yes, we have some more project lined up with T&E.
Building a new reporting platform using the Emburse Chrome River data.
  • Mielage
  • Hotel
  • Meals reimbursement
  • Per Diem
Yes
The entire desktop experience is customized in Mobile apps.
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