Emburse Chrome River

it is very user friendly and does a lot of things for you such as match expenses to receipts, organize and label, and the user face is newer and easier to use

Works well at keeping e-receipts organized, since they can just be forwarded to the platform rather than printed out - especially helpful for airfare, purchases made thru the Square app, Uber/Lyfts, hotel reservations, etc. Really frustrating to break down a hotel stay - requires splitting types of charges (parking, meals charged to room, actual lodgings, etc). Takes much more time on my end than the old system.

The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.

It is great for larger companies where the AP team cannot enter expense reports themselves. It works well for companies that use corporate credit cards because those transactions automatically show up on the dashboard so they can be added to the expense reports. It is also easy to add personal charges for reimbursement.

Honestly, I would not be able to in good faith recommend Emburse Chrome River to a colleague or another similar organization. It is not a user friendly interface, which is very frustrating for all users. I feel that it is slow and hard to navigate. The user interface is not user friendly and is not fast and seamless. It is hard to learn and unnecessarily complicated.

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Emburse Chrome River is great for housing all of your expense functionality needs in one place and allows quite a bit of personalized customization. It's also great for reviewing expenses and setting up procedures to make sure all expenses go through the correct route of approval before being fully approved.

I can't think of an area Chrome River EXPENSE isn't suited. If you have expenses, this is a great way to track them! it works with our existing ERP seamlessly

Compliance rules are great to better help users create accurate reports. The hotel features could be better to help with requirements by the US Federal policy within the JTR, FTR, and GSA.

We used to have a paper-intensive process, it could take a couple of weeks before a person is reimbursed for travel or other out of pocket expenses. Now with Emburse Chrome River, we often process payments within 48 hours after submitting the request. With tools like Chrome River SNAP and their mobile app travelers can begin their reimbursement request immediately, no need to wait until you are back in the office. Electronic approvals mean you are not chasing down paper from office to office. You can access the system anytime from anywhere to see where your report is in the approval process.

Chrome River is well suited for just about any medium to large organization. It's fully customizable, so you can have as many or as few approval rules as you wish/as many or as few general ledger codes, charge centers, billable matters, etc.

Chrome River has completely changed our CC program and expense reports. I like how all the approvals are done within the app. Our old approval system was done along with all of our invoices, and I like how they are separate now.

Emburse Chrome River is great for tracking the everyday expenses of credit card users within an organization. I would recommend the program to others because of how easy it is to track the transactions of your employees or any other company cards you use. It works very well for automatic payments, such as monthly bills, and works well for tracking expenses with employees who have a personal card.

Chrome River allows claimants to submit expenses in a timely fashion and reimburse promptly. Auditing of submissions is easy to do, and innovation of OCR technology takes some of the steps out of the process for the claimant. No paperwork to store and save, all done by Chrome River and is easily accessible.

The overall system works really well, and it has some great built in features that prevent the employee from making an error, or allows us as admins to catch their mistake before it is paid out or approved. However, the compliance analysts that build rules or support our database are very slow to respond, and it takes weeks to get updates. There are also fees hidden with every adjustment, even if you had already built out the custom rules.

Chrome River is well suited for organizations where expense owners are on the go and need to have an easy way to submit their expense reports in the moment while traveling. It takes the need for saving receipts and trying to piece the information together when returning from a business trip.

If your business is heavy with credit card use along with mileage requests then this is the software you need to use to improve the flow of your operations. Having said that, if you're not heavy with these types of transactions then it might not be beneficial to your operation.

Works well in the fast-paced purchase environments. Captures receipt details through highly reliable OCR technology. Must submit expense reports for approval. Would be nice to have an option to by-pass this all together in certain circumstances.

Pros:

Chrome River [EXPENSE] is an easy to learn travel expense tool. Training effort is limited. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River [EXPENSE] is supporting digital archiving. Interfaces to SAP are working smoothly and the effort for installing was minimal.

Con:
We would prefer, if the accountants / auditors could change / adapt the expense report by themselves. Entries / information for which traveler's are not the experts like expense types, VAT or other income related stuff should be possible to change without return and starting the approval process once again. Standard PDF report gives room for improvement.

Chrome River has a great team to work with, their ticket logging system is easy to use. The CR application itself is easy to use and navigate, has an easy learning curve, and has a lot of options for routing and approvals.

Well suited for organizations with straightforward business rules and a manageable amount of expense types/cost codes. Tougher to use in organizations with a high turnover rate of employees (lots of changes to supervisors and moving departments impacts the automated routing). Also, the interface can get cumbersome with the huge number of expense types and cost codes that we have.

It's [Emburse Chrome River] great for what we use it for. I do think some of the reports can be a little tricky though and so those might need some work. If you have a lot of users with credit card activity, I think this is a really good program to use. If you have more activity that is typically reoccurring, monthly or otherwise, I wouldn't be as likely to suggest this set up.

This has worked so well with Ellucian's Banner. Training end-users is manageable and the processes behind the scenes are simple too. This was one of the most impactful tools we added to our system. I would recommend this to anyone who is addressing manual processes that would benefit from improvement.

If you are looking to improve the employee expense reimbursement process, Chrome River is definitely an option to be considered. It is a very easy tool to learn to use, and has a lot of add-on features.

Where Chrome River would not be suited is for very small companies, as the pricing per user could be greater than the ROI.

Chrome River has been great for our organization to increase efficiencies in the expense reporting process. The ease of use on a mobile phone, along with the OCR capabilities to match receipts with charges makes the end-user experience much better. During the pandemic, our T&E program took a drastic decline. This resulted in some end users [believing] the system was too sophisticated for our organization's needs. To me, that is a nice problem to have.