Emburse Chrome River

The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.

Implementation to intergrate with your company's policy was very flexible. The Project Management team at Chrome River will design the platform to your business needs.

The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual processes that might occur depending on your current integration software.

I think for the most part we narrowed down our search based on software's that assist in Mileage tracking and Credit Card Management, which Chrome River was the best at.

I would like to see more Reporting Options.

We added a field in the invoice and Expense Screens for reference use.

No

have not heard about this function yet

Yes, I needed a tile for COVID-19 and mentioned how important it was for funding purposes and it was created very quickly

Look into API's instead of FTP.

Keeping cost neutral has best as we can.

Not at this time.

We use Chrome Rive Expense for university purchase card and travel management, to include travel pre-approvals. It is used across the whole organization--to include 3 sister campuses. It addresses university purchase card receipts and invoice management, accounting reviews, reporting, and audit functions. It eliminated a cumbersome and wasteful paper-based system and automated the approval and review process.

For us, it was a pretty difficult task to complete the initial build. One reason for this: the organization did not do a comprehensive review of our business procedures prior to building the system. "Needs" changed several times during our build/implementation. It would have helped to have representatives from Chrome River and from other higher education organizations who use Banner as main points of contact before and at different points during our build. Now that we have used Chrome River for several months, we wish we could go back and rebuild how we do certain things completely. That's not to say it isn't doing amazing things for our school, it just could be even better and more intuitive for users and approvers.

The data that lives in Chrome River is only as good as it is in Banner. We are still working out the idiosyncrasies when it comes to many of the HR processes and how they are entered into Banner and fed to Chrome River. What we have found is the level of difficulty that exists keeping Banner up to date and accurate is affecting our accuracy and automated routing functions in Chrome River.

Get more end-users involved and analyze our internal processes prior to evaluation.

No...so far the normal support channels have been adequate. We were not expecting major changes from our original implementation

In the early days we worked with a particular technician often to fix early implementation bugs or oversights we had despite extensive testing. His responsiveness was impressive and saved us on multiple occasions.