Emburse Chrome River

We have 3 administrators, one of those is solely in charge of CR support the other two are back ups. For our end users, we have a team of users we call Chrome River Champions they are the first line of support for their areas.

Accounting and IT

admin functions, payments and balancing reconciliations

Finance department is in charge of the support functions inside the organization.

1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses

The skills are similar to those used for SAP Finance support. We are regionally setup and therefore, we have two in EMEA and two in APAC. Of course they need to be able to analyze problems, train users and could set up compliance rules with little programming knowledge. There is no need that they have IT background. Ours have business background.

User Interface / End User reps with CR admin skills and responsibilities; financial systems IT experts to assist with more technical aspects, feeds, etc.

Due to the size of our program and how easy Chrome River is to use we only have one person that supports the expense tool. A person that has a solid understanding on how the tool works. This would be from making updates including creation of business rules, new expense tiles. Additionally someone that can assist users when questions come up when they are not able to submit the expense report. A bonus would be someone that is able to pull reports to manage the program.

I am included our AP team they handle answering quetions and revewing reports for complaince.

The individuals that currently supports Emburse Chrome River in-house have different skills yet similar. 1 Business Systems individual that was instrumental in the discovery prior to implementation as well as the configuration; 1 IT individual that provides the program writing for the different feeds that occur to and from Emburse Chrome River to our current Ellucian Banner system; 1 individual who provides all of the Administation, Accounting, Auditing, Training and Troubleshooting of Emburse Chrome River who has a varied background in software analytics.

We only have one person who approves all the expenses for everyone. We have 4 other folks who provide support.

We have 2 finance individuals and a team of 3 IT staff to help support Chrome River.

User navigation and basic helpdesk function. Also analytical and able to create /run reports.

As the Director of Finance, I will own the system in terms of use and managing and administering the features. Our IT Director will be responsible for access, and Import/Export functionality and interaction with other systems. The administration of the systems is well organized and most of the day to day tasks are easily managed through the desktop with no assistance from IT or Chrome River support.

Both associates are trained to audit Expense Reports within Chrome River. There is one lead associate who manages the relationship with Chrome river to open any tickets on issues. Both associate work within Finance and are very familiar the the companies policies, and enforce them to be in compliance with expense reports.

We have one to two system administrators within Corporate Accounting for day to day issues on a part-time basis, and one resource in IT as needed when integrations or new configurations are required.

In house support consists wholly of the Accounts Payable team. All training was done on the job and for day to day activities does not require extensive technological skills. Two of these five also work with Chrome River on any additional rules or configurations that may be requested to meet firm requirements as they come up. This work is done directly with Chrome River's support/configuration team through their help desk and consists. The person that makes these requests needs to be able to clearly outline a need, test the configurations in a test environment, clearly explain any issues found in testing and then coordinate the updates into a production environment when tests have passed.