Emburse Chrome River

We used to have a paper-intensive process, it could take a couple of weeks before a person is reimbursed for travel or other out of pocket expenses. Now with Emburse Chrome River, we often process payments within 48 hours after submitting the request. With tools like Chrome River SNAP and their mobile app travelers can begin their reimbursement request immediately, no need to wait until you are back in the office. Electronic approvals mean you are not chasing down paper from office to office. You can access the system anytime from anywhere to see where your report is in the approval process.

Chrome River was a company that I felt valued me not only as a customer but as an individual. It was a personal relationship, I knew everyone and they knew me, now that it is Emburse Chrome River that personal relationship seems to be fading away. The product is great and the people are great but it's just a different relationship than we had a few years ago. Emburse Chrome River is still easy to use, users can start day one with little instruction. Emburse Chrome River is continuously tweaking the application making it easier for users to access all types of devices. Integrations with companies like Uber helps users track travel.

Rating has gone from a 10 to a 7: Urgent situations are handled quickly but basic support can take several days before you get a response. There has been changes in the way support is managed one of those is to offer, at a cost, a person dedicated to your account. The challenge is this person has several customers, so we only have the attention of our support person every other week during our scheduled call, we rarely hear from that person outside of those calls. Before, I could pick up the phone and text or call now I have to open a ticket and cc' the person who supports us. Previous rating comments: Chrome River has a team of dedicated, knowledgeable, and friendly individuals. Chrome River is willing to listen to their customer's needs and when possible will enhance their product. There have been a couple occasions when we've asked for an enhancement. Chrome River has reached out for additional information, including us in what our vision is and then added that as an enhancement. Access to Chrome River's Ticketing System (CR Help Desk) allows us to see where are tickets are at any time.

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

We had an knowledgeable PM from Chrome River who helped understood our needs.
Stay in constant contact with your PM he/she is your lifeline.

Chrome River allows claimants to submit expenses in a timely fashion and reimburse promptly. Auditing of submissions is easy to do, and innovation of OCR technology takes some of the steps out of the process for the claimant. No paperwork to store and save, all done by Chrome River and is easily accessible.

The system is easy to use, saves us time to complete reports. Auditing, routing, and attaching necessary documents is easy, it is linked to our corporate credit card so transactions are available for the claimant to select and claim. No paper storage on site and Chrome river does not destroy any of our documents either.

The help desk is great to work with, but sometimes it does take a bit long to hear back from them. However they provide step by step tutorials and some will even record their steps and send videos to help with the changes I am trying to implement. I have found them to be prompt and helpful 90% of the time.

easy to use, help desk availability and the storage of the paper receipts and reports

Training is lots of work and making yourself available to people to help walk them through. After about 6 months they come around and then love the system and the ease of use.

If your business is heavy with credit card use along with mileage requests then this is the software you need to use to improve the flow of your operations. Having said that, if you're not heavy with these types of transactions then it might not be beneficial to your operation.

Chrome River has helped transition my Finance team to another level. In the past we were paper driven and did not see some oft the pitfuls on how expenses were being coded, which lead to us making adjustments sometimes months later. The system also has improved the connection between each of our locations now that we have a centralized workflow for Expense Reporting. Communication, processing and reduction of errors have improved. We only have touch the surface on what can get out of this system.

The help support is really good. If it's something that is high importance they will respond and address quickly.

The system has met our needs and the cost of the product is reasonable.

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

The software is very user friendly, so the online training was easy to pickup for everyone.

Just right for the product.

It's very easy software to design to your needs.

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

System runs normal pretty much all the time. Does not slow any other systems down.

It would be better if it had API capabilities.

Sales team was really helpful.

Very good, it was smooth process.

Well suited for organizations with straightforward business rules and a manageable amount of expense types/cost codes. Tougher to use in organizations with a high turnover rate of employees (lots of changes to supervisors and moving departments impacts the automated routing). Also, the interface can get cumbersome with the huge number of expense types and cost codes that we have.

Having spent nearly every day for that past year in Banner, the things that we as admins find intuitive aren't necessarily intuitive to the user who only gets into Chrome River once a month or less. Part of that issue is more on the complexity of our state's business rules and account code usage, and less on Chrome River. We believe with time, the system will be viewed as being very intuitive and we are constantly looking at ways to tweak the interface to make it even better for the user. Chrome River gives us the ability to make those slight changes, and that has helped in the early stages of implementation.

Excellent service from the help desk/center. The Chrome River ticketing system and techs have made fixing our unforeseen issues a much less painful experience than it could have been. In almost every case response has been fast and accurate!

CR is helping us to meet the goals we set prior to implementation.

Evaluated internal processes prior to implementation. Early stages completed by a different team than the one that finished the implementation were trying to fit a square peg in a round hole sometimes.

The basic issues are handled by the level 1 engineers effectively, however, some complex requirements or issues took too long to provide a resolution. We ended up following up with our customer relationship manager or escalated to the next levels for faster resolution. However, they did appoint a person to look after our cases primarily, which is good.

Very well planned we have migrated 15 entities from the old tool to Emburse Chrome River.