Emburse Chrome River

Emburse Chrome River Reviews

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Reviews
(1-25 of 92)

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Stephen Townsend, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • User Interface is BEST IN CLASS - live the Mercury UI!
  • Administration is straight forward making maintenance a breeze
  • Rules based submission and approvals force the user to make decisions instead of the approvers
  • Allocations need to be more flexible to allow multiple optional items like attorney, marketing purpose (initiative) to be added and reference discreet entity tables.
Lorrie Black | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Completely Configurable when it comes to Messages and Warnings. You decide when and where to fire the message. You decide what the message reads. You can add, remove, and/or edit these messages at any time.
  • Completely configurable warnings and messages mean you can write these to match your company policy and update as often as needed.
  • Use messages and warnings to guide your users so that they can submit a correct and complete report the first time, greatly reducing denials.
  • At go, life reporting was lacking. Since our go-live on 12/1/2016, Chrome River has made significant updates to reporting and continue to do so.
  • Some releases have caused issues on our side. Chrome River has been quick to fix releases but it would be helpful if they engaged clients with testing of upcoming enhancements and releases.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use especially with the CR Snap app and taking pictures of receipts
  • Email approval for managers
  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
Sofia Franciscus | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Powers on when you hit the icon.
  • Camera works on the App - but doesn't always upload.
  • The Chrome River name affiliation is not unlike Operating system "Adreno", "Chrome" used by google.
  • Interface is hairbrained, having zero logic what so ever
  • Navigation is completely unintuitive
  • User experience interface is the worst in its class
  • Too easy to delete a report when you intend to simply delete a line item in the report.
Jonatas Philippi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive system: User-friendly system that enables all users to easily report their expenses
  • OCR feature: Helps the receipts input to be made easier and faster.
  • Automated expense types selection: Saving time for users and helping the company’s costs allocation.
  • Ad-hoc reporting tool: Great tool for the back office to build special reports.
  • System limitations: Some simple customizations are not possible in CR, such as a more intuitive dropdown, specific customization per country, and user
  • The system speed: Sometimes the system takes long time to load.
  • Searching capabilities: it is not really useful to find users on the system, for example, like using more searching capabilities (per email, full/partial names, and broken data (not exact data like Google, etc.)
April 26, 2021

ReEMBURSE with ease!

Marissa (San Martin) Navarro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Direct pay - push of a button payment to users.
  • Customer service - they will do anything to help.
  • Admirals program - where customers can reach each other in a fun and relaxing way.
  • Graphical Interface is so easy and simple, and our people like it!
  • I would like to see a travel option, maybe a booking tool for flights and hotels inside the system.
  • I would like to edit gls during approval without sending the report back to the user.
  • Reporting could look nicer, but it’s functional.
Scott Howell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Being able to use prior invoices as templates
  • Automated routing to approvers based on GL codes
  • the interface can be improved slightly as there is quite a bit of back and forth. It can take time to get accustomed to the workflow.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • On-time Migration from the current to Emburse Chrome River
  • Experience Resources
  • Sound Support
  • Adhoc requirements must be analyzed faster, they take more time
  • Sometimes keep some gaps with controls
  • Showing interest to close the case faster than closing the issue
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
  • The [Emburse] Chrome River analytics tool is not user friendly. You almost need to have some programming training to use it. It is easy enough to run standard reports, but to create AdHoc reports, it is complex.
  • The PDF of the expense report document that Harman has is customized, and when we need changes, it is difficult to get it done.
  • Rules can be complex. [Emburse] Chrome River recently moved Rules Builder into the Mercury platform and ask customers to build and maintain their own rules. Rules are the most important aspect of a customer's expense reporting program because they help to enforce policy. One wrong thing, and an customer administrator could do severe damage to their program. This is important enough for Chrome River's specialists to maintain, rather than ask a customer administrator to do it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • OCR capability
  • Mobile apps for receipt handling
  • Reports
  • UI - reduce number of clicks
  • More robust integration with third party (credit card companies, hotels, etc.)
  • System needs to be more customizable.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use and understand for end users
  • Allows for a lot of customization to work for your company.
  • Analytics make it easy to run reports on almost any aspect of the system such as expenses and compliance warnings.
  • Our Information Technology Department had to do a lot to send/receive feeds from/to Chrome River to our ERP system.
  • Our implementation team had to use our knowledge of Chrome River to come up with ideas of how to accomplish workarounds or specific things and then ask Chrome River if it could be done instead of Chrome River coming up with ideas after we said what we wanted.
  • The majority of our compliance rules were put in by Chrome River as Custom instead of just a general rule. Therefore, we are not able to edit them unless we do a work ticket to Chrome River. Most of these rules are simple rules that most companies use at some point. I think we just came in at the wrong time.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Chrome River app is easy to use and mirror to the website
  • The Chrome River Snap is easy to use and employees don't need to worry about losing their receipts
  • The company compliance is easy to implement into Chrome River
  • There is room for improvement on reporting
  • The mileage rate allowance should be update automatically or update messages on the app
April 20, 2021

Ease of Use

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Chrome River is very simplistic. It's ease of use allows the training to be straightforward, which boosts end users' confidence.
  • The electronic approval route is very helpful in reducing the time it would normally take to get a physical approval signature for travel authorizations and expense reports.
  • The integration of the issuing bank for our travel card program has proven to be uncomplicated.
  • Training for Administrators on reporting could more helpful. Administrators need more than just a one (1) hour class where the trainers speed through the material. You are unable to get your questions answered and never receive email responses to questions asked during this training. However, this is something that can be easily resolved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Emburse Chrome River helped us during our implementation phase to get all of our rules and guidelines regarding travel into the system with user friendly messages to our end users. This saved us time in answering questions about our travel guidelines of what is reimbursable and what is not.
  • Coming from a paper based system, Emburse Chrome River has an awesome tracking feature that allows our end users to know where there reimbursements are at every stage. Before this software, paper work would sit on someone's desk for a long period of time or sometimes even be lost so thank you tremendously Emburse Chrome River for making the process so simple.
  • CR Snap App is an excellent app to get receipts into Emburse Chrome River with a few simple clicks. If the traveler loses their paper receipt but has it scanned into the app then viola, no worries anymore about having to retrace the steps to get another receipt. Again, excellent app.
  • Emburse Chrome River is always updating their system to the newest and greatest which is much appreciated. They are currently working on giving the administrators more access to change submit and compliance rules without ever having to put in a help desk ticket which is great. Would love to see more of these down the pipeline which I have no doubt they are coming. Other than that, I see nothing more they can improve upon.
Don Koubsky, Jr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
  • Lack of personalization/customization for automated messages, notifications, reminders
Marie Frank | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Preapprovals are very concise and routing provides transparency at multiple levels.
  • The ability to customize different categories of expenses is extremely helpful as it integrates with the ERP system and we can easily track the spend of certain goods and services.
  • The ability to include the lodging and meal rates so that the sytsem automatically checks the compliance of these saves a lot of time for the auditors.
  • We were able to incorporate the use of Cornerstone to check that those who request mileage or rental of vehicles that they have completed a safety driver's training which not only reduces our risk but also remains in compliance of state regs.
  • The advance payment process is difficult since it is a separate process. There are no safeguards that the user will return the funds that he has been advanced if he requests a reimbursement.
  • We have had some inconsistency with the liquidation of encumbrances.
  • It would be helpful if the creation of rules that conflict with one another provide a warning to the administrator.
  • A report is needed at the cardholder level that replicates the bank statement. You can create one by choosing a particular range of transactions but sometimes they overlap. There should be a standard report for this.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The layout of the expense screen is very user friendly. The pictures on the tiles show you exactly what the tile is used to reimburse.
  • The tracking feature has been the most helpful for our organization. It allows expense owners to see where in the process their expense report is. Prior to Chrome River, we utilized paper forms and expense owners never knew for sure who had their expense report at any given time.
  • The CR SNAP app is a great feature that allows users to take pictures of a receipt on their phone and submit it within minutes.
  • We have an automatic audit selection rule set up. We would like to have an email sent to the named auditor each time a report is selected so the process is not delayed.
  • The OCR for receipts could be a little more robust. We are noticing it reads the receipt but not the correct data.
  • We are using a single sign-on link. Users are not able to bookmark this link and use it later. I found when using Google Chrome, you can save it as a shortcut, but not as a bookmark.
September 25, 2020

Small fish with a big bite

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Friendly user interface to provide a good user experience for our our employees.
  • Great visual feedback for ease of use.
  • Seamless integration with other systems.
  • Industry-leading OCR technology.
  • Handling of data for reporting/dashboards.
  • Front-end control of the system (however this is improving).
  • Quirky "issues" often not replicable, but without solution.

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

A consistent experience across any screen size or operating systemSimple, customizable tiles for expense entryApprove expenses directly from your inbox with a single click

Emburse Chrome River Video

See how we streamline expense management workflows

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Emburse Chrome River Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

What is Emburse Chrome River's best feature?

Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.4.

Who uses Emburse Chrome River?

The most common users of Emburse Chrome River are from Enterprises and the Higher Education industry.