Emburse Chrome River

Emburse Chrome River Reviews

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Stephen Townsend, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been thoroughly please with the support we have had so far. The implementation team has been spectacular and knowledgeable and has helped us navigate through some decisions with best practices and ideas used with other customers that we never would have thought to consider. We have changed a number of our expense policies to be more consistent with those practices.
Lorrie Black | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Chrome River has a team of dedicated, knowledgeable, and friendly individuals.

Chrome River is willing to listen to their customer's needs and when possible will enhance their product.
  • There have been a couple occasions when we've asked for an enhancement.
  • Chrome River has reached out for additional information, including us in what our vision is and then added that as an enhancement.
Access to Chrome River's Ticketing System (CR Help Desk) allows us to see where are tickets are at any time.
April 19, 2021

We love Chrome River!

Score 10 out of 10
Vetted Review
Verified User
Review Source
The support of Chrome River is great, but the only area I would like to see something different is communication. It may be that I am old school but sometimes it is easier to talk to someone on the phone or zoom to solve an issue instead of trying to do via email.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The basic issues are handled by the level 1 engineers effectively, however, some complex requirements or issues took too long to provide a resolution. We ended up following up with our customer relationship manager or escalated to the next levels for faster resolution. However, they did appoint a person to look after our cases primarily, which is good.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Opening a ticket can sometimes take a while, however, all issues are addressed and resolved. The administrator does not have full control and this allows Chrome River to make any necessary changes that do not affect any other functions of the system. The reporting is fantastic and is very valuable.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Everyone at Emburse Chrome River has been super nice and their IT staff is almost as good as ours here at the university. I have never had a case that didn't get attention within a couple of days and usually resolved in less than week or sometimes even the same day (depending on the change). Even our contacts can be reached by phone or email which is great. Sometimes you may have something that is easier to talk on the phone with someone than to put it all down in writing.
Don Koubsky, Jr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Everyone we have worked with from Chrome River has been great. From our sales rep, our onboarding person, customer service, and more. Each person have been helpful, honest, and easy to work with. We have appreciated their commitment to us from the beginning. Their people are responsive and friendly and always make us feel like we are their priority.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support we have received from our Project Manager during implementation and now our Customer Account Representative has been above and beyond. They have both been there for us any time we have needed answers or help with an issue. There were times we reached out about something and if it were something Chrome River could not do, they were open and honest about that. I appreciated this honesty.

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

A consistent experience across any screen size or operating systemSimple, customizable tiles for expense entryApprove expenses directly from your inbox with a single click

Emburse Chrome River Video

See how we streamline expense management workflows

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Emburse Chrome River Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

What is Emburse Chrome River's best feature?

Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.4.

Who uses Emburse Chrome River?

The most common users of Emburse Chrome River are from Enterprises and the Higher Education industry.