Emburse Chrome River

Emburse Chrome River

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Top Rated
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Score 9.0 out of 100
Top Rated
Emburse Chrome River

Overview

Recent Reviews

Great Software!

10 out of 10
September 13, 2022
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely …
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Chrome River Expense

7 out of 10
August 26, 2022
We use Emburse Chrome River as our main system for travel and expenses. It is used to help create compliance to help guide users to be …
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Great Expense System

9 out of 10
August 18, 2022
We use Chrome River for expense reports, auditing and approving. Chrome river provides ease of use for those claiming business expenses …
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Rocky River Flowing

10 out of 10
June 22, 2022
The whole organization uses Chrome River EXPENSE for expense reimbursement processing. This application facilitates submission and …
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Awards

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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Concur Travel and Expense?

Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients. Concur is now an SAP company.

What is Expensify?

Expensify enables users to manage expenses, pay bills, send invoices, and book travel. Supports unlimited receipt scanning and mileage tracking to next-day reimbursement, to automate preaccounting systems. - Unlimited receipt scanning: Snap a photo of any receipt and Expensify 's SmartScan…

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Product Demos

Chrome River EXPENSE: The latest, most modern expense management software
01:43
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Features

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Emburse Chrome River Video

See how we streamline expense management workflows

Emburse Chrome River Downloadables

Emburse Chrome River Integrations

Emburse Chrome River Competitors

Emburse Chrome River Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Emburse Certify, NetSuite ERP, and Coupa are common alternatives for Emburse Chrome River.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Emburse Chrome River are from Enterprises (1,001+ employees) and the Higher Education industry.
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Comparisons

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Reviews

(1-25 of 112)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
August 26, 2022

Chrome River Expense

Philip Barnett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
The support team has great help. It is just slow in fixing the needs or finding solutions to problems. Not sure on the requests that are being given to them form other customers compared to my company.
Nicholas Molinari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Members of our team have weekly meetings with Chrome River support to improve our systems and make the integration better with our ERP. They are very easy to work with and work quickly and efficiently. They respond to emails and problems very quickly. Their support is one of the best we work with.
Lorrie Black | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Rating has gone from a 10 to a 7: Urgent situations are handled quickly but basic support can take several days before you get a response. There has been changes in the way support is managed one of those is to offer, at a cost, a person dedicated to your account. The challenge is this person has several customers, so we only have the attention of our support person every other week during our scheduled call, we rarely hear from that person outside of those calls. Before, I could pick up the phone and text or call now I have to open a ticket and cc' the person who supports us. Previous rating comments: Chrome River has a team of dedicated, knowledgeable, and friendly individuals. Chrome River is willing to listen to their customer's needs and when possible will enhance their product. There have been a couple occasions when we've asked for an enhancement. Chrome River has reached out for additional information, including us in what our vision is and then added that as an enhancement. Access to Chrome River's Ticketing System (CR Help Desk) allows us to see where are tickets are at any time.
Karen Keegan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have had mixed experiences when submitting support tickets. Chrome River has gone through some growing pains, so they are not as fast as they used to be. However overall, customer support is very good. We have an assigned customer success manager that will always intervene and follow up if we have any problems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I would rate the overall support for Emburse Chrome River Expense at a 10 for our organization. Other than the app not functioning very well for Android users, it has been well-received by all of our employees. It is easy to upload their receipts and takes only a few minutes to classify their expenses. The administrators enjoy using it and so do the field employees.
August 18, 2022

Great Expense System

Score 9 out of 10
Vetted Review
Verified User
Review Source
The help desk is great to work with, but sometimes it does take a bit long to hear back from them. However they provide step by step tutorials and some will even record their steps and send videos to help with the changes I am trying to implement. I have found them to be prompt and helpful 90% of the time.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The support is there, if you are lucky to catch them on a good day. However, sometimes, the support is very slow and takes weeks to get answer. You will have to follow up on one ticket several times before you get a response. You pay a hefty price for the system so you would expect quicker and better support.
June 22, 2022

Rocky River Flowing

Score 10 out of 10
Vetted Review
Verified User
Review Source
Support for the application is where I see the most room for improvement. Chrome River's standard response protocol doesn't work well for making corrections and is exacerbated by the delay in communications between administrator and support personnel. It also seems to be hit or miss on the knowledge of the staff received. Posted support material is good but can be difficult to find what you are looking for.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support team can be contacted by opening a case in salesforce. Within this tool you could always track the status of the case. Nevertheless, sometimes it takes some time until we get a solution. In general, they are fast and supportive. For some cases we have a delay because of different time zones.
Farzad Ghorbani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is really good especially when you are assigned an Emburse admin to help. This admin is assigned to you for your specific needs and can help troubleshoot issues, answer ad hoc questions and get ticket processes ahead of schedule. Logging tickets within their help desk is also easy to use and you get timely feedback.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Excellent service from the help desk/center. The Chrome River ticketing system and techs have made fixing our unforeseen issues a much less painful experience than it could have been. In almost every case response has been fast and accurate!
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support has been good, not great. There is definitely a time zone challenge for us, however, the capability of the support team is strong and I am pleased. I would like to see the support team much more spread out to help facilitate assistance but that may be in the works already.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not had any issues with getting support for any questions that I have. Depending on what the topic is about the turn around time to range from a couple hours to a couple days.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I gave it this rating because I have not had any issues with the support side of Emburse Chrome River. If our product isn't working, or has maintenance scheduled, it's very easy to contact support and find a resolution or a temporary work around. Also, maintenance is done in a timely manner and we rarely have extended periods of software down times.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Overall we are extremely happy with Chrome River Expense. It has been a great software and we don't regret our decision to choose it over other platforms. The app is easy to use which is a huge factor in getting employees to submit timely expense reports. You won't regret this decision.
Jordan Kerr, CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Chrome River has exceptional consultants and support staff. We have had nothing but a fantastic experience with how their team has treated us, as well as working through some of our unique business needs. From implementation to ongoing support, they have helped my small team successfully automate our Procure-to-Pay process from our older systems.
Jose Romero | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.
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