ChurnZero Reviews

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Score 8.3 out of 100

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Feature Scorecard Summary

Role-based user permissions (93)
8.2
API (80)
8.5
Integration with Salesforce.com (78)
8.4
Product usage (104)
8.2
Help desk / support tickets (84)
8.2
NPS surveys (90)
8.5
Sponsor tracking (33)
7.3
Customer profiles (101)
8.1
Automated workflow (105)
8.6
Internal collaboration (84)
7.5
Customer health scoring (106)
8.6
Customer segmentation (103)
8.8
Customer health trends (101)
8.3
Engagement analytics (99)
8.2
Dashboards (105)
7.7

What is ChurnZero?

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features

Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails

Customer Success Management Features

Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation

CSM Reporting & Analytics Features

Has featureCustomer health trends
Has featureEngagement analytics
Has featureDashboards
Has featureChurn rate

Security Features

Has featureRole-based user permissions

Platform & Infrastructure Features

Has featureAPI
Has featureIntegration with Salesforce.com
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is ChurnZero's best feature?

Reviewers rate Customer segmentation highest, with a score of 8.8.

Who uses ChurnZero?

The most common users of ChurnZero are from Mid-size Companies and the Computer Software industry.