Read James O'Neal's full review
Likelihood to Recommend
ChurnZero is great for making account management easy and efficient. The main dashboard gives a high level overview of everything you have going on during a day (so long as you're using CZ to its fullest capability) to take the guess work out of what things you need to get done that day. We really benefit from being able to send out mass communication easily to certain segments of customers and CZ makes it effortless. It's also great for adapting over time - all you need to do to be successful segments is to start somewhere. Once you go along and have more detail, you can start filtering more and more to get your segments in a perfect spot for you. In this sense, ChurnZero is highly customizable.