ChurnZero Reviews

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77 Ratings
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Score 9.1 out of 101

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Reviews (1-25 of 67)

Amar Sarao profile photo
Score 9 out of 10
Vetted Review
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Likelihood to Recommend

Research - You need to pull client data but you are targeting clients with specific attributes. The segments feature makes it very easy for you to create a custom segment to target clients with those attributes and export it into a CSV file.

Outreach - Let's say you created a custom email marketing campaign for a unique group of clients but you need a way to deliver these emails in the fastest way possible. You can create a custom segment that includes these clients and then create a "play" that targets that segment. The "play" lets you plan out when each email will be sent to your segment of clients.

Outbound Sales - ChurnZero uses existing client data to help you with your outreach so this is mainly a client success tool and will not be very helpful if you are in an outbound sales role.
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Kristin Sours profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

I think if you are looking for a tool that will specifically help with retention, this is the right tool for you. Also, it won't capture all your client history upfront so it will take time to get to a point where you are seeing everything, but this is really good for capturing and looking at the client's usage data. If you are looking for more onboarding tools and something that doesn't require any technical assistance or an "out of the box" set up, this might not be the best fit. I also think you need to capture usage data on clients in order for this to work; there was a time we wouldn't have been ready for this. I highly recommend you do your research and compare all avenues before starting anything but if reducing churn and increasing retention is what you are looking for, this is the tool for you!
Read Kristin Sours's full review
Victor Oliboni profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is well suited to help your company to minimize churn. The fast and personalized options to engage with your customers will make the Customer Success job a lot easier.
I don't believe there are areas where ChurnZero is less appropriate. Their support team is extremely fast and well prepared to help us with our questions.
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Alex Henke profile photo
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is great for teams that want to scale and automate, especially teams with experienced CSM who will have enough experience to start building customized journeys and plays. For less-experienced teams or teams without the bandwidth to dedicate some significant effort to customization, ChurnZero may not be as good a fit.
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Megan Grosskopf profile photo
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is a great platform for Account Managers, especially in the tech industry. We utilize many features to track and engage our clients, including sending in-app announcements or tutorial pop-ups when our clients log into the system. We are also able to ensure we are engaging our clients appropriately based on their Churn Score which alerts us which clients are becoming more likely to Churn.
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Rhiannon Thompson profile photo
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

This is difficult to answer because I'm fairly new to ChurnZero but it seems very well suited if your product and customer relationships are multifaceted. There is so much flexibility and so many powerful tools and analytics that it may not be suited to simple products and customer relationships.
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Tahima Begum profile photo
September 30, 2019

ChurnZero Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's great for where we are in terms of company size. The integration went smoothly, and for areas when we were stuck, the ChurnZero CSM and implementation manager were on top of it. It's great to manage customer usage, add notes, and connect with Salesforce. This is a great tool for companies that have a CS team of 3+ - 40. I am looking forward to diving into learning how other managers use the tool for reporting purposes.
Read Tahima Begum's full review
Sanjusha Kolli profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero increases visibility and allows more organization in the sense that I can easily track what needs review, what was newly assigned to me, and what I need to do next. The fact that it is in one place, and I can create my own plays to ensure it happens is very useful to my workflow.
Read Sanjusha Kolli's full review
Maura Kelly profile photo
September 13, 2019

ChurnZero is Awesome!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Areas, where ChurnZero is very well suited, would be:
  • Quickly finding accounts that may be at high risk of churning.
  • Identifying, at a glance, which accounts may have dropped in usage (and if this is out of the ordinary for that specific account).
  • Identifying when usage has increased on an account - this may lead to more conversations, upsell opportunities or new executive contacts.
  • Being able to run email campaigns through the system targeted at specific people or accounts.
At this time I don't really have any scenarios I've felt that ChurnZero is not well suited.
Read Maura Kelly's full review
Jordan Chen profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is well suited for teams in client services/customer success who have multiple data sources and would like one tool that tracks everything you need. I would say it's less appropriate for a company who needs more of a traditional CRM just because there are so many things that CZ can do so it might not be utilized as much as it could be.
Read Jordan Chen's full review
Elsie Coffey profile photo
September 09, 2019

You'll never look back :)

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

  • If you find yourself unable to automatically track your customer's progress onboarding with your system
  • If you need to be able to create mailing lists out of strong reporting tools
  • If you are wanting to streamline a lot of different CRMs that you have into a one-stop tool
Read Elsie Coffey's full review
Marcus Torres profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Churnzero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently. When a rep is managing a book of business, the use of ChurnZero allows you to have a full insight of usage, sentiment, and account information all within one platform.
Read Marcus Torres's full review
Mete Kural profile photo
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is amazing if your company has a customer success team. If you don't have a customer success team yet, your product team or customer support teams can lead initiatives to drive product adoption and churn fighting efforts using ChurnZero.
Read Mete Kural's full review
Chad Schexnayder profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is great for CS teams, and for those who rely on customer information to always be up to date and monitored. The platform allows anyone to pick up exactly where they last left off with the client, since it enabled all correspondence to/from the customer to be rolled up into one place.
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Pedro Vittes profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is fantastic for any companies that need to track a users performance. Overall, it directly identifies power user vs struggling users and makes it possible to adjust your strategy to each type of customer. It is simple yet elegant and allows you to really know what your customers are doing well and what they are doing poorly.
Read Pedro Vittes's full review
Ben Butler profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

ChurnZero is very well suited for Customer Success teams that want to build engaging and long lasting relationships with customers outside of the initial onboarding process. Whenever your software is involved in the process change management realm, being able to change strategies and approaches is important and ChurnZero will allow us to follow up with actual data to help keep the key decision makers accountable.
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Allison Cloyd profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

ChurnZero is really well suited for onboarding accounts and users -- journeys and plays make it really easy to keep track of what has happened and what still needs to happen. I really like being able to mass email or send in-app messages depending on who we're targeting without having to create lists by hand. It gives us the ability to work on accounts as a group since all of the data is in one place.
Read Allison Cloyd's full review
José Antonio Zalem Hernández profile photo
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Any scenario in which the use or performance control of a client or many clients can be applied, including client retention, would recommend the use of ChurnZero. In the use of customer management for the marketing and sales area I do not see it as adaptable (I could be wrong).
Read José Antonio Zalem Hernández's full review
Javier Lopez profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Learning ChurnZero has been very simple and easy to understand. Setting up was easy, and exploring naturally was not very difficult to manage. The app and the resource center helped me discover different functions of the service, along with how to look at my other team members' results as well.
Read Javier Lopez's full review

Feature Scorecard Summary

Role-based user permissions (54)
8.5
API (49)
8.4
Integration with Salesforce.com (47)
8.6
Product usage (64)
8.5
Help desk / support tickets (54)
8.4
NPS surveys (53)
8.5
Sponsor tracking (20)
8.1
Customer profiles (60)
8.5
Automated workflow (64)
8.5
Internal collaboration (50)
8.1
Customer health scoring (65)
8.6
Customer segmentation (64)
8.9
Customer health trends (62)
8.6
Engagement analytics (63)
8.6
Dashboards (65)
8.3

About ChurnZero

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Does not have featureRevenue forecasting
Has featureDashboards
Does not have featureCustomer lifetime value
Does not have featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with Salesforce.com
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No