TrustRadius business tool to considerChurnZero is currently being used by the Client Services team at ConsumerAffairs. We utilize this platform to help us address any customer health issues that we might have not noticed if it wasn't because of the platform and come up with action plans to help overcome these issues.,Predict client issues ahead of time. Provides a very helpful dashboard that gives a good overview of tasks that due, past due, as well as all accounts owned with total revenue from those accounts.,There are a few tech/displays specs that could be improved on their main dashboard. These are very minimal and is nothing that affects the work that I have to get done. It would be really helpful to have the ability to have contracts attached to the brand's profile and not have to go into Salesforce to do that.,9,ChurnZero, like the name states, has allowed our team to prevent many accounts for churning because of proactive outreach and being able to create a game plan ahead of time.,6 to 10 people,Creating tasks Logging activities Making changes to the account details,Creating plays and journeys Creating segments,9
58 Ratings
Score 9.3 out of 101
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ChurnZero Reviews

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58 Ratings
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Score 9.3 out of 101

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Pamela Castillo profile photo
November 07, 2018

Great business tool to consider

Score 9 out of 10
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ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
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Feature Scorecard Summary

Role-based user permissions (41)
API (37)
Integration with (34)
Product usage (48)
Help desk / support tickets (39)
NPS surveys (36)
Sponsor tracking (18)
Customer profiles (45)
Automated workflow (47)
Internal collaboration (37)
Customer health scoring (48)
Customer segmentation (46)
Customer health trends (46)
Engagement analytics (48)
Dashboards (47)

About ChurnZero

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Does not have featureRevenue forecasting
Has featureDashboards
Does not have featureCustomer lifetime value
Does not have featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No