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ChurnZero

ChurnZero

Overview

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…

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Learn from top reviewers

ChurnZero is a game changer!

Rating: 10 out of 10
November 1, 2024
Vetted ReviewVerified User
We use ChurnZero on a day by day basis! We measure our customer's health, we have created journeys and plays to automate processes and measure initial adoption and the list go...
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Verified user
Manager
ChurnZero3 years of experience

ChurnZero is AWESOME!

Rating: 10 out of 10
April 1, 2024
IncentivizedVetted ReviewVerified User
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown of each client and helps you navigate ...
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Verified user
Account Manager
ChurnZero1 year of experience

ChurnZero Rocks!

Rating: 10 out of 10
March 28, 2024
IncentivizedVetted ReviewVerified User
Churnzero is crucial for our CS team. We use it every single day for things like Automation of mass emails, keeping tasks organized, Creation and execution of "plays" for cust...
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Kyle Bell
Contributor - Professional Services
Customer Success Manager
PTC
ChurnZero3 years of experience

ChurnZero helps make more money!

Rating: 10 out of 10
March 21, 2024
IncentivizedVetted ReviewVerified User
ChurnZero helps me organize my day, track customer needs, and efficiently handle my book of business.
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Verified user
Account Manager
ChurnZero1 year of experience

ChurnZero is a no brainer if you care about churn!

Rating: 10 out of 10
March 19, 2024
IncentivizedVetted ReviewVerified User
I use ChurnZero to track how my customers are using my product. Oftentimes, I am able to talk to them about what they are looking at, without them having to share that informa...
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Verified user
Administrator
ChurnZero1 year of experience
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Pricing

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ChurnZero

ChurnZero

N/A
Unavailable

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

117 people also want pricing

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Freshsuccess

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$79
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What is Freshsuccess?

Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.6
Avg 8.9

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.4
Avg 8.7

Customer Data Extraction / Integration

Customer data extraction / integration

9.4
Avg 8.9

Customer Success Management

Customer Success Management

8.7
Avg 8.6

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

8.9
Avg 8.5
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Product Details

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.

ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, and collaboration centers, and integrates with the user's CRM and tech stack.

ChurnZero Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Sponsor tracking
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com

ChurnZero Screenshots

Screenshot of an overview of ChurnZero's AI built for customer success. It can help automate content creation, turn scattered data into clear insights, and track customer sentiment. ChurnZero’s AI-powered tools offer deeper visibility, and better engagement.Screenshot of customer insights, presented in ChurnZero dashboards. These offer a real-time, 360° view of every customer. Users can track engagement, monitor health, and drive action without the guesswork. ChurnZero offers the insights needed to stay organized, stay informed, and deliver exceptional experiences at scale.Screenshot of the customer journey, planned, tracked, and measured. With ChurnZero, users can guide customers through key milestones, provide real-time visibility into their progress, and collaborate on personalized success strategies.Screenshot of ChurnZero's customer interaction features, that let users meet customers in the product. With in-app communications, WalkThroughs, and Success Centers, users can deliver targeted messages, guide users through key features, and provide on-demand resources without disrupting their workflow.Screenshot of automated engagement workflows, created in ChurnZero. Scaling customer success doesn’t mean losing the personal touch. With ChurnZero, users can automate key touchpoints, jumpstart engagement with proven templates, and stay informed with instant updates.Screenshot of the real-time insights available in ChurnZero, used to identify at-risk accounts, track key trends, and forecast revenue with precision. These can be used to proactively manage churn and uncover expansion opportunities.

ChurnZero Videos

ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention. This episode d...
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In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
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ChurnZero Integrations

ChurnZero Competitors

ChurnZero Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

ChurnZero Downloadables

Frequently Asked Questions

Gainsight CS, Totango, and ClientSuccess are common alternatives for ChurnZero.

Reviewers rate Role-based user permissions and Help desk / support tickets and NPS surveys highest, with a score of 9.6.

The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 131)

ChurnZero is a game changer!

Rating: 10 out of 10
November 01, 2024
Verified User
Manager in Customer Service
Computer Software Company, 51-200 employees
Vetted Review
Verified User
ChurnZero
3 years of experience
Usability
9
ChurnZero can be tricky at times but their support and CSM's are so helpful and they always have an answer/solution for us. I always feel confident that what I want to do I can do!

Their onboarding was very interactive and thorough also setting us up for success.

ChurnZero helps make more money!

Rating: 10 out of 10
Incentivized
March 21, 2024
Verified User
Account Manager in Customer Service
Computer Software Company, 201-500 employees
Vetted Review
Verified User
ChurnZero
1 year of experience
Usability
9
It is almost all great but moving around in segments needs improvement.

ChurnZero - Customer Success done right

Rating: 9 out of 10
Incentivized
December 27, 2023
GW
Greg Watkins
Senior Customer Success Manager (Strategic Accounts)
Tipalti (Financial Services, 201-500 employees)
Vetted Review
Verified User
ChurnZero
1 year of experience
View profile
Usability
9
The system is quite easy to use once it has been set up from implementation and the system administrators. Because the system is so complex, it does take some time to set up, but rolling it out to the team should be a much easier process. Our main use cases are reporting revenue ad hoc from an individual customer basis, as well as from a CSM basis. We also have developed playbooks and customer journeys which are automated campaigns that can be sent when a customer reaches a particular point within their lifespan using our products.

ChurnZero: Powerful made simple

Rating: 9 out of 10
Incentivized
October 12, 2023
JL
Jacob Li
Solutions Engineer
Help Lightning (Computer Software, 51-200 employees)
Vetted Review
Verified User
ChurnZero
1 year of experience
Usability
8
Once learning the initial UI ChurnZero is a powerful and easy tool to use.

ChurnZero- A scalable path to Customer Success

Rating: 8 out of 10
Incentivized
September 29, 2023
FC
Frank Chao
Customer Success Manager
DTEN, Inc. (Electrical & Electronic Manufacturing, 201-500 employees)
Vetted Review
Verified User
ChurnZero
1 year of experience
Usability
9
It's really easy to navigate to various parts in ChurnZero. The menu listing is clear and logical. It doesn't take many clicks to get to a certain page or views.
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