ChurnZero

ChurnZero

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
ChurnZero

Overview

Recent Reviews

ChrunZero is great for CSM's!

9 out of 10
August 09, 2022
We use ChurnZero to log all of our interactions with our clients. we can also use it to see usage within the system. We also use it to …
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A Great CRM for Success

10 out of 10
July 02, 2022
We use ChurnZero for our Customer Success teams daily functions. ChurnZero has enabled us to begin proactive outreach and management of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Automated workflow (155)
    8.4
    84%
  • Customer health scoring (158)
    8.3
    83%
  • Product usage (155)
    7.9
    79%
  • Dashboards (156)
    7.7
    77%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is ChurnZero?

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2)…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Gainsight Customer Cloud?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

What is Totango?

Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. According to the vendor, Totango is also…

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Product Demos

Simply Put, ChurnZero Helps SaaS Companies Fight Churn.
01:43
ChurnZero - Untappd Customer Testimonial
02:05
ChurnZero - FiscalNote Customer Testimonial
02:10
Meet the Churn Monsters: Disengaged Dave
01:03
BIG RYG DC 2021 - Where is Customer Success Headed
49:19
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Features Scorecard

Security

9.1
91%

Platform & Infrastructure

8.7
87%

Customer Data Extraction / Integration

7.4
74%

Customer Success Management

8.2
82%

CSM Reporting & Analytics

7.9
79%
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Product Details

What is ChurnZero?

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.

ChurnZero Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Sponsor tracking
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com

ChurnZero Screenshots

Screenshot of A control room built for CS leaders to manage every detail of the customer journey while simultaneously providing a powerful overview of everything in progress.Screenshot of Collect, analyze and turn customer data into actionable insights.Screenshot of The most effective way to reach customers when and where they need it most is within the tools themselves, with ChurnZero's superior set of communication features. ​Screenshot of Grow your book of business without overwhelming the team by automating customer engagements. ​
​

ChurnZero's best-in-class automation makes it possible for you to scale effectively without sacrificing the high-touch service your customers expect.Screenshot of Teamwork makes the dream work, including both internal and external teams. ChurnZero's collaboration features make it easy to keep all groups in the loop. ​

ChurnZero Videos

ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers. Whether it’s getting in front of changing customer health, upcoming renewals, or expansion opportunities, ChurnZero helps Custo...
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How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention 12%.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention. This episode d...
 Show More
Abby Hammer, Chief Customer Officer at ChurnZero and You Mon Tsang, CEO & Founder of ChurnZero discuss how far Customer Success has come, and where it is heading.

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Gainsight Customer Cloud, Totango, and ClientSuccess are common alternatives for ChurnZero.

Reviewers rate Role-based user permissions highest, with a score of 9.1.

The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 74)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We have one on one training with one of the support representatives at ChurnZero. She was very helpful and broke down the training into manageable steps so that we could understand it. She worked closely with our team to ensure that everything was running as it should be. Also, I appreciate the help articles that go out to my email.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not worked directly with their tech support, but our CSMs from ChurnZero, Krista, and Madison have been wonderful to work with in helping us with the adoption of the software. Other people on our team have worked with their tech support and had generally good experiences.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our CSM ... and implementation specialist ... are both incredible. They not only provide technical support but also give advice and guidance on best practices. Amazing at helping you understand the product, quick to respond to emails and incredibly friendly and welcoming. The team is the best and definitely a reason for considering ChurnZero in the future as well.
Gino Orvieto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We haven't really had a need to submit too many support cases, but when we've needed help from ChurnZero, whether it is from their Support team or from our Customer Success Manager, we always get extremely timely and insightful information. We are yet to experience any lack of support and therefore we are extremely happy with how responsive they are!
Score 10 out of 10
Vetted Review
Verified User
Review Source
The representatives from the ChurnZero team are excellent. They are standing by for any problems that may come up as well as very active about working with your team to make sure that you have everything that you need. Regularly scheduled meetings without account representatives are an invaluable part of their process and we learn more about the platform each time we talk with them.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Since training originally on how to use the product, I've had resources like the ChurnZero Academy, but no other real follow up from our Customer Success Rep. I would love to see or hear about at least some basics on best practices on utilizing ChurnZero, but most of what I have discovered has been my own research.
Klaas Schippers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is absolutely fantastic with CZ. Tickets get answered in hours, and our CSM Chase has been going above and beyond to help us getting started with ChurnZero. Even though we are well past our onboarding, our onboarding specialist Jack is still on standby should we need him. If you are CSM at a Customer Success platform, you really are in the Mecca of Customer Success, and they sure are generous with sharing expertise and best practises. Your playing Major-League Customer Success with ChurnZero!
Score 8 out of 10
Vetted Review
Verified User
Review Source
CZ support is fast and responsive. They usually get back to customers within a few hours after submitting a ticket. Support is typically email based, but they can do screensharing if a problem is too complex to resolve via email. If you pay for it, you can get a dedicated CSM who can help you out as well.
Will Patterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Throughout the entire onboarding experience, I felt very well taken care of knowing I had a dedicated CSM and Implementation engineer FROM ChurnZero and not a contracted 3rd party. Post onboarding, I've had a handful of simple support requests that I've made via email and in every case, I was responded to promptly and with very little back and forth.
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