TrustRadius Support is Efficient and Effective!Currently, ChurnZero is being used by our customer experience department as a tool to help manage our customers. It is also being used for customer communications via email.,Lots of flexibility with how you can segment and create plays to automate processes Dashboard feature useful providing a personalized view of what each CSM needs to accomplish Integrates well with Salesforce, making it very dynamic of what information we want to pull and communicate back to our CRM.,I would like Journeys and the Playbook features to work more hand in hand Being able to customize HTML and emails templates in general without speaking to someone from ChurnZero Being able to queue emails without requiring a recipient attached (or being able to edit recipient!),10,ChurnZero has been able to help segment and identify any areas of concerns when it comes to a customer account early and efficiently. Saving time. It is tough not being able to utilize Journeys and Playbook together to help automate processes, but I hear this is on the horizon! Using the tool at a basic level is easy, however, to drive deeper this is tough without help from support. For example, segmenting can be tricky before speaking with a support team member. ("Or" statements!).,Marketo, LinkedIn Sales Navigator,11 to 25 people,10
58 Ratings
Score 9.3 out of 101
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ChurnZero Reviews

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58 Ratings
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Score 9.3 out of 101

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Feature Scorecard Summary

Role-based user permissions (41)
API (37)
Integration with (34)
Product usage (48)
Help desk / support tickets (39)
NPS surveys (36)
Sponsor tracking (18)
Customer profiles (45)
Automated workflow (47)
Internal collaboration (37)
Customer health scoring (48)
Customer segmentation (46)
Customer health trends (46)
Engagement analytics (48)
Dashboards (47)

About ChurnZero

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Does not have featureRevenue forecasting
Has featureDashboards
Does not have featureCustomer lifetime value
Does not have featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No