ChurnZero Support Reviews & Ratings 2024

Overview

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…

Learn from top reviewers

ChurnZero is a game changer!

Rating: 10 out of 10

November 1, 2024

Vetted ReviewVerified User

We use ChurnZero on a day by day basis! We measure our customer's health, we have created journeys and plays to automate processes and measure initial adoption and the list go...

Verified user

Manager

3 years of experience

Superhero for Customer Success!

Rating: 10 out of 10

February 29, 2024

Vetted ReviewVerified User

ChurnZero is vital to our organization. We use it to assist with our welcoming and onboarding for new customers, communicating promotions and events, monitoring customer healt...

Jeremy Wingate

Vice-President - Other

Vice President, Revenue

CallTrackingMetrics

5 years of experience

Brings all relevant data front and center for easier account tracking and decision making

Rating: 9 out of 10

February 1, 2024

IncentivizedVetted ReviewVerified User

ChurnZero is at the forefront of our Customer Success strategy. ChurnZero brings together relevant data from several other tools (e.g CRM, Salesforce, Intercom, our own app) a...

Ryan Bernstein

Contributor - Information Technology

Customer Success Manager

Transifex

2 years of experience

ChurnZero is leading the market

Rating: 10 out of 10

January 16, 2024

IncentivizedVetted ReviewVerified User

We use CZ for: - Churnscores and risk - Achieving first value with customer due to automated tracking - Renewal motions - Details on customers internal performance - Tasks, Da...

Klaas Schippers

Professional - Customer Service

Customer Success Operations Specialist

Linnworks

3 years of experience

ChurnZero - Customer Success done right

Rating: 9 out of 10

December 27, 2023

IncentivizedVetted ReviewVerified User

ChurnZero was decided on by both our CSM and sales teams as well as our management. The reason we needed to implement a new solution was because we were operating in siloed sy...

Greg Watkins

Account Manager - Other

Senior Customer Success Manager (Strategic Accounts)

Tipalti

1 year of experience

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Pricing

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ChurnZero

N/A

Unavailable

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Alternatives Pricing

Gainsight CS

$2,500

Per Company Per Month

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

Freshsuccess

$79

per month

What is Freshsuccess?

Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.3

Avg 8.8

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9

Avg 8.6

9
API
(165) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
9.1
Integration with Salesforce.com
(169) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Customer Data Extraction / Integration

Customer data extraction / integration

9

Avg 8.8

Customer Success Management

8.3

Avg 8.5

9.2
NPS surveys
(196) Ratings
The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.
4.6
Sponsor tracking
(77) Ratings
The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.
8.8
Customer profiles
(209) Ratings
The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.
9
Automated workflow
(216) Ratings
The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.
8.8
Internal collaboration
(183) Ratings
The software allows members of your team to communicate and leave notes about any customer issues.
8.9
Customer health scoring
(221) Ratings
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
9.1
Customer segmentation
(215) Ratings
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

8.3

Avg 8.4

8.9
Customer health trends
(213) Ratings
The software allows executives to view customer health trends over time.
9
Engagement analytics
(208) Ratings
The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.
7
Revenue forecasting
(70) Ratings
Based on customer health trends, churn rates, etc., the software can predict revenue.
8.3
Dashboards
(218) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.

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Product Details

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.

ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.

ChurnZero Features

Show Unsupported Features

Customer Data Extraction / Integration Features

Supported: Product usage
Supported: Help desk / support tickets
Supported: Online customer community
Supported: Billing
Supported: Marketing emails

Customer Success Management Features

Supported: NPS surveys
Supported: Sponsor tracking
Supported: Customer profiles
Supported: Automated workflow
Supported: Internal collaboration
Supported: Customer health scoring
Supported: Customer segmentation

CSM Reporting & Analytics Features

Supported: Customer health trends
Supported: Engagement analytics
Supported: Revenue forecasting
Supported: Dashboards
Supported: Customer lifetime value
Supported: Churn rate

Security Features

Supported: Role-based user permissions

Platform & Infrastructure Features

Supported: API
Supported: Integration with Salesforce.com

ChurnZero Screenshots

Screenshot of A control room built for CS leaders to manage every detail of the customer journey while simultaneously providing an overview of everything in progress.

Screenshot of Custom Dashboards, to collect, analyze and turn customer data into actionable insights.

Screenshot of SuccessCenters, to reach customers when and where they need it most is within the tools themselves.

Screenshot of Playbooks make it possible to scale without sacrificing the high-touch service customers expect.

Screenshot of Account Insights for both internal and external teams. ChurnZero's collaboration feature makes it possible to keep all groups in the loop.

ChurnZero Videos

ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.

How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.

How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention. This episode d...

In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...

ChurnZero Competitors

ChurnZero Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

ChurnZero Downloadables

Frequently Asked Questions

Gainsight CS, Totango, and ClientSuccess are common alternatives for ChurnZero.

Reviewers rate Role-based user permissions highest, with a score of 9.3.

The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews From Top Reviewers

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ChurnZero - Customer Success done right

Rating: 9 out of 10

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