TrustRadius
https://media.trustradius.com/product-logos/39/Wh/PO77FZCK601L.JPEGYou can't solve challenges until you find a partner who understands your businessSolution Integration Turnkey managed services,The problems we were trying to solve were: filtering the prospect list to ensure we were reaching the most appropriate (qualified) list, most effective scripts for achieving optimal results, and building early-stage interest in our offering. We have gradually learned what/how best to reach our prospect audience (a more affluent audience). Our partnership with CIENCE was integral to this process - their comprehension of the challenges at the outset was imperative.,CIENCE has a significant background in lead generation, with wide sector expertise. Open access to the highest level of management. A full (and very competent) team who quickly became part of our team - both in terms of research, scripting, and prospect communication (verbal and written).,While mostly our responsibility, I would suggest (although they may have this) a different offering based on company stage. The team was very experienced, but some further depth of experience in the affluent sector would be helpful (because we are very early stage).,10,I was 100% committed to another provider and was introduced to them through a recommendation of another party. After some in-depth discussions on the scope of what we needed, their experience level, and their cost structure, we selected CIENCE. I was particularly interested in the company's experience and while a startup, assurances that we would receive the attention required (a "big fish in a small sea") to be successful.,10,HubSpot CRM,,I wouldn't change any part of the process - albeit rather counterintuitive. I rely on references from people and companies I know who have similar needs and requirements. We were very fortunate to be introduced at a very early stage to CIENCE. As the old cliche states, "underpromise and over deliver" ensures success - very true in this case.,Slack, Google Analytics, Zoom,Yes,Change management was a big part of the implementation and was well-handled,10CIENCE will exceed your expectations as they did mine!Turnkey managed services,Yes, CIENCE solved our business problems. We hired CIENCE to generate new leads and setup introductory appointments with these leads. To that end, they have exceeded our expectations and have been very successful.,Identify new leads. Develop email marketing scripts. Consistently perform email outreach on our behalf. Execute proper follow-ups.,I have not identified any areas of needed improvement.,10,I selected CIENCE because they were priced in a way that allowed me to manage my budget. They work on a flat fee and are not paid a commission based on success.,10,HubSpot,CIENCE - Great service and thorough researchRequirements gathering,CIENCE clearly understood what we needed to accomplish and did so quickly in a very productive way. The research efforts were top notch and the lead generation/prospecting very helpful. We completed a terrific prospect list, as well as a series of meetings with prospective clients.,Research on target markets. Email campaigns. Script generation.,Quantity of appointments generated.,8,I have worked with them before and they did a great job on the research side then. They excel at finding email and contact information, as well as target companies and customers. They also have the ability to find actual customers and make appointments, accelerating your own efforts.,8,EmailDirect.com,BasecampCIENCE ReviewWe are currently using CIENCE to run an outbound cold email campaign to help generate qualified meetings for our account executives. It solves the problem of us not having the resources internally to manage such a campaign.,Research. Communication. Attention to details.,SDR's working on your account may be reassigned or sometimes they move on to another company, for the most part, this is probably unavoidable but it does slow down the process.,9,CIENCE hit their goals of qualified meetings.,,CIENCE generates very detailed reports.CIENCE Performance ReviewI reviewed numerous inside sales support services globally and selected CIENCE for its team's combination of soft-skills with technology applications to augment our sales and marketing initiatives with prospect out-reach. We continue to expand SDR/inside sales objectives by leveraging their resources.,Connecting with prospects via email and phone. Technology supporting SDR activities. Email and phone script copywriting. List enhancements services.,Needs for better Salesforce familiarization and integration.,9,We are currently evaluating the cost/benefit ROI analysis to determine new business development applications value.,Prospect Lead-to-Opportunity-to-Sale AnalysisLTV analysisProspect Cost/Benefit Analysis,RealZips GeoData Platform for Salesforce.com, InsideViewStellar Outsourcing. Enthusiastic Staff.Requirements gathering Product deployment and configuration Solution Integration,They worked with our processes, made overnight recommendations when we weren't satisfied with the results and then wholly shifted geared when we moved our resources to a SDR approach rather than a BDR strategy.,BDR outsouring MDR research SDR lead qualification Hubspot integration,Salesforce integration Pardot integration,9,We needed a quick solution to dive traffic and qualify leads that we're overwhelming our in-bound sales team.,9,HubSpot CRMInexpensive, trustworthy serviceTurnkey managed services,We use CIENCE for our outbound sales. We have an SDR within their team that does email and phone outreach to a list of potential prospects that we provide to them.,Inexpensive - Most US-based SDR agencies are at least 3x the cost. Weekly review with account manager - Our account manager and SDR do a weekly review with stats from the last week, some sample conversations, etc. This is extremely helpful to stay on top of what's happening. Consistent - They have produced consistent results for us over the last few months.,SDRs are not based in the USA. It will take 4 - 6 months to start seeing good results. I'm guessing this is true for any SDR so it's more about having the right expectations. One of our SDRs had to be changed after a few months. This may not happen to everyone but it slowed us up a bit.,8,They provided the service we needed at a price that we were comfortable paying.,8,HubSpotGreat lead gen, inside sales, and content creation at a reasonable priceTurnkey managed services,We needed more leads and more meetings with a very specific and highly-qualified audience. We needed someone to ID leads and then help us manage our inside sales efforts.,ID highly specific and highly qualified leads. Create materials (emails, web pages, etc). Manage pitching with scientific precision.,Writers could be better.,10,Their pricing was the best and we were willing to experiment with them. Their service has been far better than expected.,10,HubSpotGreat for lead generation and initial outreach! A very responsive and professional team.Solution Integration,Yes. We were slowing down on lead generation and outbound sales. CIENCE does just that. Generating more leads and reaching out to potential clients.,Responsiveness Professionalism Thorough updates.,Sometimes the appointments made (leads collected) are not high quality.,8,Professionalism.,10,Google Data StudioCost effective extension of our Insides Sales TeamSolution Integration,We were looking to expand our contact list, create awareness about our brand and identify target accounts for meetings.,Research target individuals and accounts. Develop creative outreach programs. Summarize outreach results with statistics.,Their research is thorough - so no improvement needed there. I cannot identify a 2nd area for improvement.,10,Our criteria were flexible. We wanted a responsive client at a reasonable cost.,10,SalesLoft and iContact,Valuable supplement to our sales and outreach teamTurnkey managed services,We enlisted CIENCE to expand our outreach in several directions. The first was for client lead generation with certain key attributes. Along with this, they orchestrated outreach campaigns in partnership and marketing collaboration vectors as well. Their team efficiently delivered results in all these campaigns including research, correspondence, and reporting. This gave us valuable and appropriate leads and connections that will help grow our business both now and into the future.,Research and filtering prospective leads. Very adept in organizing and executing email outreach with high conversion rates. Clear communications and scheduling with clients and our sales team. Excellent reporting of progress throughout the campaigns.,The weekly reports could be handled more efficiently.,10,They deliver high quality and quantity results at appropriate rates. The campaigns they organize are efficient and well executed and they are quick to adopt new ideas or directions into their work. The reporting is clear and consistent and communications with the whole team are generally very constructive.,10,HubSpot, Salesforce App Cloud and Google DriveReview of CIENCE Lead GenerationTurnkey managed services,We were looking to generate leads. While CIENCE provided large lists of prospects and was able to schedule a number of calls, they were not able to generate solid leads that resulted in business.,Being adaptable and flexible when a certain cadence isn’t working well, they pull their knowledge/resources to develop a plan that works better for our service. Very friendly, professional, dedicated team members. Compiling and sharing the results of their work regularly with the team - I think they did a great job of always keeping us abreast of the email activity.,The writing of the email cadences can be improved. At first, they were being written by someone who spoke English as a second language and it showed in some of the expressions used. Lynsday has been great, but I feel like some of the language is still clunky and doesn’t match our company, MK3's, voice. Backing up their strategy with data. When we were looking for alternative approaches for the style of emails being sent out, recommendations were made, but they did not have solid data on how they performed to back them up. Could improve at qualifying leads - a number of the leads we were able to get on the phone with were not appropriately qualified and were operating with budgets much lower than was appropriate for our services.,7,We selected CIENCE because we were looking for a partner to assist with lead generation that we believed would produce results. The criteria were based on a pilot offering combined with a competitive pricing model.,7,HubSpotCIENCE builds top-of-funnel for chemical startupTurnkey managed services,Yes, [CIENCE clearly understand the business problem I wanted to solve, and did they actually solved it]. I needed top-of-funnel marketing tactics to execute my sales strategy. CIENCE understood the problem(s) very well and put a team in place to execute. They proved their acumen with the 1st pilot, producing 10 major leads and more importantly, a fantastic ROI for my industry/segment. It was a no brainer to sign up for a year commitment.,Researched/identified the companies in the global market I am in (I don't know all the companies in the massive market of chemicals manufacturing). Researched/identified the key executives and roles I wanted to approach. Provided sales outreach to the executives, 10,000 in four months. Rep provides key persistent follow-up. Provided content experts to complement/check on my content. Designed "waves" of cent for A/B testing. Provided a Project Manager to ensure that metrics are met and ROI continues. Provides, populates, and manages a CRM system for all contacts.,Tough question, as the learning curve to enter any market takes time. CIENCE, with zero experience in my highly technical/science-based sector, overcame this hurdle within two weeks. Their team approach helped to do this. Attention to detail is something that everyone might miss from time-to-time, and we are all learning.,10,I challenged them, as I know their "work" and process extremely well. They responded, producing for me 1000 free leads and impressive B-to-B pitch. It was a great move, because executing on the 1000 leads is what I needed, not the 1000 unqualified leads. Of course, they had the team who could do that, and it's not rocket science, just hard work.,9,Zoom,Accenture Compliance Consulting, Beckon and AddSourceCIENCE - the Lead CatcherCustomer support / Help desk,CIENCE understood we needed more leads. They took our lists and built some of their own, cleaned them, and then worked with us to define our Ideal Client Profile so we could identify their pains. They then developed email wave campaigns in order to generate hand raisers through responders which they qualified and passed as leads. We had an increase in leads because of CIENCE.,They communicate regularly with our Inside Sales Manager to educate them on what we consider a qualified lead, this makes their work true quality. They meet with us weekly in order to go over progress on every running campaign, their results, any obstacles, and to discuss strategies for the following week. If you feel things are not going exactly as you expected, they want to know so they can strategize with you on how to get the results you are looking for.,I would love MORE leads...,9,Economically feasible, limited engagement commitment while you await results. Complete engagement-ready from the start.,9,Basecamp and HubSpot,The Art and CIENCE of Sales AccelerationRequirements gathering Turnkey managed services,The primary business problem we were trying to solve when we connected with Cience was figuring out a way to effectively create and scale a Sales Development function within our Sales and Marketing system. For us, this was all about creating a predictable pipeline of conversations and leads for our sales team. Cience completely understood this challenge from our first conversation and they helped us solve it by providing a fully outsourced, end-to-end sales development solution.,Cience is excellent business discovery and uncovering exact needs. Cience is excellent at Lead Generation & Enrichment execution. Cience is excellent at ongoing communication and management of the solution team.,Cience has room for improvement in providing benchmark data in line compared to campaign data.,9,Our selection criteria, in order of importance, came down to capabilities, services, experience, approach, rigor, tools, and price. We selected Cience specifically due to their approach and their alignment with our business model and our Sales & Marketing system. Furthermore, we were impressed by their team approach and dedicated team structure.,10,HubSpot Sales and HubSpot CRMImprove the efficacy of your SDRs with Cience.Turnkey managed services,Cience has helped immensely with the lead generation data gathering for our email marketing campaign. It was very easy to get up and running and we haven't looked back!,Lead generation data gathering. Communication / transparency.,Upselling to other services!,10,We did a bake off between multiple providers; Cience generated the best data for the companies we were interested in, and were very price competitive with other solutions.,9,Not ApplicableYou Need An Ally Like CIENCEWe're using CIENCE to optimize our sales cycle, generate quality leads, and execute our campaign objectives. It addresses several business problems for our executive and sales team: how to foster new client relationships for our services, target our ideal client, build awareness, and integrate sales objectives alongside our agile research, and analytics sprints to improve our practices.,They've integrated as part of our core team. Beyond that, they have truly learned about our methods to successfully build campaigns tailored to our objectives. Customer service is always professional. We feel our time is valuable, and never wasted.,I have no complaints at this time. Customer service, reporting, lead quality, and targeting have been exceptional.,10,Sales objectives are continually optimized with new benchmarks We continue to push our quarterly goals to new limits with positive returns We have built our brand awareness with our ideal client,HubSpot Sales,Wrike, HubSpot CRM, Google Cloud StorageGreat value for lead-generation campaignsCIENCE has stepped in to help generate leads and also do lead management. From starting campaigns to managing them, CIENCE has been the only tool we use in my department. CIENCE takes away the endless and time-consuming tasks of finding leads, qualifying them, contacting them and managing correspondence. They are very organized in their process of implementation, adaptable with changes that come along the way. A true pleasure to work with.,Managed a campaign before and after we attended a trade show, contacting attendees to visit our booth at a given time. After the trade show, CIENCE managed the follow ups as well. Managed a campaign to find leads that would be a good fit for managed travel programs. All email/calls and lead generation aspects were managed by them.,Allowing for the client to interview sales assistants that are good fit for the campaign. i.e. choose someone that might have interest in your industry.,10,We closed 3 accounts in the first 30 days.
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CIENCE
18 Ratings
Score 8.3 out of 101
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CIENCE Reviews

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CIENCE
18 Ratings
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Score 8.3 out of 101

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Jeff Potter profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • CIENCE has a significant background in lead generation, with wide sector expertise.
  • Open access to the highest level of management.
  • A full (and very competent) team who quickly became part of our team - both in terms of research, scripting, and prospect communication (verbal and written).
We partnered with CIENCE at a very early stage and unrelated to them, probably too early. We had prospect definition that was in process and very fluid. What did happen was that we had a partner that worked with us in helping us define the process and lead qualification. There were several iterations along the way that required adjustments and CIENCE was quick to work with us and provided us with complete flexibility, which was critical.
Read Jeff Potter's full review
Rob Newland profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Identify new leads.
  • Develop email marketing scripts.
  • Consistently perform email outreach on our behalf.
  • Execute proper follow-ups.
CIENCE will begin their process by understanding your specific market and targets. They provide an onboarding document in order to facilitate this process. Once they are up to speed on your goals and objectives, they will begin their outreach and exceed your expectations.
Read Rob Newland's full review
Mic Chaudoir profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Research on target markets.
  • Email campaigns.
  • Script generation.
If you have a sales prospecting or research project that can benefit from a defined customer list and electronic lead generation, CIENCE will get the job done. This is especially true if you have a detailed customer profile that can be used.
Read Mic Chaudoir's full review
Dr. Jason DePietropaolo profile photo
October 09, 2019

CIENCE Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using CIENCE to run an outbound cold email campaign to help generate qualified meetings for our account executives. It solves the problem of us not having the resources internally to manage such a campaign.
  • Research.
  • Communication.
  • Attention to details.
The quality I loved the most about the CIENCE was their attention to detail and their rapid communication and turn around. We have worked with other teams where we emailed or Slacked them and they would not respond for a day. This is not CIENCE, they are attentive and focus on details and are really eager to please. I always feel like they are an extension of our team and are really invested in our success.
Read Dr. Jason DePietropaolo's full review
Rob Gullett profile photo
September 30, 2019

CIENCE Performance Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
I reviewed numerous inside sales support services globally and selected CIENCE for its team's combination of soft-skills with technology applications to augment our sales and marketing initiatives with prospect out-reach. We continue to expand SDR/inside sales objectives by leveraging their resources.
  • Connecting with prospects via email and phone.
  • Technology supporting SDR activities.
  • Email and phone script copywriting.
  • List enhancements services.
CIENCE is appropriate for prospect opportunity communications and less so for client engagements.
Read Rob Gullett's full review
Kalyan Varma profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Inexpensive - Most US-based SDR agencies are at least 3x the cost.
  • Weekly review with account manager - Our account manager and SDR do a weekly review with stats from the last week, some sample conversations, etc. This is extremely helpful to stay on top of what's happening.
  • Consistent - They have produced consistent results for us over the last few months.
I would recommend to any company trying to do outreach at a reasonably high volume - at least 100 people per week. They can also do prospect research but we are not utilizing that service at the moment. Our SDRs do email and phone call based outreach to our prospects.
Read Kalyan Varma's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Research target individuals and accounts.
  • Develop creative outreach programs.
  • Summarize outreach results with statistics.
CIENCE is well suited for researching industry targets and creating outreach campaigns. They always provide valuable feedback and are very timely in their responses.
Read this authenticated review
Dmitry Schetnikovich profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Research and filtering prospective leads.
  • Very adept in organizing and executing email outreach with high conversion rates.
  • Clear communications and scheduling with clients and our sales team.
  • Excellent reporting of progress throughout the campaigns.
CIENCE is a perfect fit for expanding outreach campaigns for SMBs.
Read Dmitry Schetnikovich's full review
Jennifer Brown profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Being adaptable and flexible when a certain cadence isn’t working well, they pull their knowledge/resources to develop a plan that works better for our service.
  • Very friendly, professional, dedicated team members.
  • Compiling and sharing the results of their work regularly with the team - I think they did a great job of always keeping us abreast of the email activity.
CIENCE is well suited for email marketing - great for those email blasts and follow up campaigns. They are less well suited for converting leads. While there was a lot of research done, they never seemed to find potential leads that could convert.
Read Jennifer Brown's full review
John Currie profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Researched/identified the companies in the global market I am in (I don't know all the companies in the massive market of chemicals manufacturing).
  • Researched/identified the key executives and roles I wanted to approach.
  • Provided sales outreach to the executives, 10,000 in four months. Rep provides key persistent follow-up.
  • Provided content experts to complement/check on my content. Designed "waves" of cent for A/B testing.
  • Provided a Project Manager to ensure that metrics are met and ROI continues.
  • Provides, populates, and manages a CRM system for all contacts.
As a sales and marketing expert, I can't imagine a scenario [in which CIENCE is not well suited], after learning about them and using them for 6 months. Perhaps, someone who is more interested in building their own "empire" with all internal S&M hires. But I'm focused on Sales results and their ROI regarding where my pipeline has come in 6 months is off the charts.

My sales growth will result in hiring application account support engineers...that may be a place I would encourage them to consider, as that role is more bottom-of-the-funnel work.
Read John Currie's full review
Jacqueline Guerra profile photo
February 15, 2019

CIENCE - the Lead Catcher

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • They communicate regularly with our Inside Sales Manager to educate them on what we consider a qualified lead, this makes their work true quality.
  • They meet with us weekly in order to go over progress on every running campaign, their results, any obstacles, and to discuss strategies for the following week.
  • If you feel things are not going exactly as you expected, they want to know so they can strategize with you on how to get the results you are looking for.
CIENCE is well suited where a company needs qualified leads for larger deals. It is not so well suited for transactional business.
Read Jacqueline Guerra's full review
Vas Leckas profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Cience is excellent business discovery and uncovering exact needs.
  • Cience is excellent at Lead Generation & Enrichment execution.
  • Cience is excellent at ongoing communication and management of the solution team.
Cience is well suited for companies and organizations that need dedicated sale development effort including research, prospecting, campaigns, and follow up. They are additionally a fit for companies and organizations that have a niche offering where there is less "noise" than other industries by comparison.
Read Vas Leckas's full review
Luciano Pesci profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We're using CIENCE to optimize our sales cycle, generate quality leads, and execute our campaign objectives. It addresses several business problems for our executive and sales team: how to foster new client relationships for our services, target our ideal client, build awareness, and integrate sales objectives alongside our agile research, and analytics sprints to improve our practices.
  • They've integrated as part of our core team. Beyond that, they have truly learned about our methods to successfully build campaigns tailored to our objectives.
  • Customer service is always professional.
  • We feel our time is valuable, and never wasted.
CIENCE is well suited for iterative testing on campaign objectives, the agile research approach (a critical component of our services model), integrating into organizations who simultaneously employ several lead-generating software applications, and consistent feedback on whether the objectives we've outlined with their team have been met. This seamless integration has set CIENCE apart. In fact, we considered over a dozen lead-generation software companies before selecting CIENCE.
Read Luciano Pesci's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
CIENCE has stepped in to help generate leads and also do lead management. From starting campaigns to managing them, CIENCE has been the only tool we use in my department. CIENCE takes away the endless and time-consuming tasks of finding leads, qualifying them, contacting them and managing correspondence. They are very organized in their process of implementation, adaptable with changes that come along the way. A true pleasure to work with.
  • Managed a campaign before and after we attended a trade show, contacting attendees to visit our booth at a given time. After the trade show, CIENCE managed the follow ups as well.
  • Managed a campaign to find leads that would be a good fit for managed travel programs. All email/calls and lead generation aspects were managed by them.
Suited to generating leads based on buyer persona previously defined. Suited to manage campaigns via email.
Read this authenticated review

Feature Scorecard Summary

Advanced search (1)
7.3
Identification of new leads (2)
7.3
List quality (2)
7.7
List upload/download (2)
8.2
Ideal customer targeting (2)
8.2
Load time/data access (2)
8.2
Contact information (2)
8.2
Company information (2)
8.2
Industry information (2)
8.2
Lead qualification process (2)
8.2
Smart lists and recommendations (2)
8.2
Salesforce integration (1)
5.5
Company/business profiles (2)
8.2
Alerts and reminders (2)
8.2
Data hygiene (2)
8.2
Automatic data refresh (2)
8.2
Tags (2)
8.2
Filters and segmentation (2)
8.2
Sales email templates (2)
7.7
Append emails to records (2)
7.3

About CIENCE

CIENCE provides managed sales specialization services to businesses looking for fast growth.

We combine best-in-class research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for your sales team. To date, we have delivered more than 3.55 million leads to over 600 clients in over 130 industries.

Outsourcing sales development and lead research can be a flexible, accurate, low-overhead, high-yield way to go to market, requiring you to spend less to acquire the right customers each month.

CIENCE was recognized as the #8 fastest-growing Marketing and Advertising company in the United States by Inc 5000.

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CIENCE Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
34%
Mid-Size Companies (51-500 employees)
33%
Enterprises (> 500 employees)
33%

CIENCE Support Options

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Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Weekly Client Reporting

CIENCE Availability

Geography:United States, Canada, South America, EMEA, APAC
Supported Languages: English, Spanish, Russian