CIENCE Reviews

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Score 8.2 out of 101

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Reviews (1-20 of 20)

Mike Schwartz profile photo
November 26, 2019

CIENCE Overall Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We're currently using CIENCE to increase the number of high quality leads for our Sales team and finds quality target clients. The team at CIENCE does thorough research for each prospective lead. They're very flexible and their team is open to customization that tailors to your specific needs.

  • Targeting specific accounts and clients.
  • Managing scripts and specific pitches for clients.
  • Customer service is attentive and responsive to us.
  • The CIENCE team could provide feedback on how to better drive their team and build a process that my team and theirs could follow.
CIENCE provided detailed information and research regarding potential leads and clients in our specific field. Their team was flexible for short-notice changes regarding our specifications.
Read Mike Schwartz's full review
Jeff Potter profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • CIENCE has a significant background in lead generation, with wide sector expertise.
  • Open access to the highest level of management.
  • A full (and very competent) team who quickly became part of our team - both in terms of research, scripting, and prospect communication (verbal and written).
  • While mostly our responsibility, I would suggest (although they may have this) a different offering based on company stage.
  • The team was very experienced, but some further depth of experience in the affluent sector would be helpful (because we are very early stage).
We partnered with CIENCE at a very early stage and unrelated to them, probably too early. We had prospect definition that was in process and very fluid. What did happen was that we had a partner that worked with us in helping us define the process and lead qualification. There were several iterations along the way that required adjustments and CIENCE was quick to work with us and provided us with complete flexibility, which was critical.
Read Jeff Potter's full review
Rob Newland profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Identify new leads.
  • Develop email marketing scripts.
  • Consistently perform email outreach on our behalf.
  • Execute proper follow-ups.
  • I have not identified any areas of needed improvement.
CIENCE will begin their process by understanding your specific market and targets. They provide an onboarding document in order to facilitate this process. Once they are up to speed on your goals and objectives, they will begin their outreach and exceed your expectations.
Read Rob Newland's full review
Mic Chaudoir profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Research on target markets.
  • Email campaigns.
  • Script generation.
  • Quantity of appointments generated.
If you have a sales prospecting or research project that can benefit from a defined customer list and electronic lead generation, CIENCE will get the job done. This is especially true if you have a detailed customer profile that can be used.
Read Mic Chaudoir's full review
Dr. Jason DePietropaolo profile photo
October 09, 2019

CIENCE Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using CIENCE to run an outbound cold email campaign to help generate qualified meetings for our account executives. It solves the problem of us not having the resources internally to manage such a campaign.
  • Research.
  • Communication.
  • Attention to details.
  • SDR's working on your account may be reassigned or sometimes they move on to another company, for the most part, this is probably unavoidable but it does slow down the process.
The quality I loved the most about the CIENCE was their attention to detail and their rapid communication and turn around. We have worked with other teams where we emailed or Slacked them and they would not respond for a day. This is not CIENCE, they are attentive and focus on details and are really eager to please. I always feel like they are an extension of our team and are really invested in our success.
Read Dr. Jason DePietropaolo's full review
Rob Gullett profile photo
September 30, 2019

CIENCE Performance Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
I reviewed numerous inside sales support services globally and selected CIENCE for its team's combination of soft-skills with technology applications to augment our sales and marketing initiatives with prospect out-reach. We continue to expand SDR/inside sales objectives by leveraging their resources.
  • Connecting with prospects via email and phone.
  • Technology supporting SDR activities.
  • Email and phone script copywriting.
  • List enhancements services.
  • Needs for better Salesforce familiarization and integration.
CIENCE is appropriate for prospect opportunity communications and less so for client engagements.
Read Rob Gullett's full review
Justin Hart profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • BDR outsouring
  • MDR research
  • SDR lead qualification
  • HubSpot integration
  • Salesforce integration
  • Pardot integration
If you have distinct budget-wise needs for business development (hunting) and sales development (SDR) efforts, Cience can be a very good solution.
Read Justin Hart's full review
No photo available
November 26, 2019

An agile partner

Score 10 out of 10
Vetted Review
Verified User
Review Source
We hired CIENCE to help us with market research. They are responsible for processing and qualifying accounts.
  • Responsiveness
  • Professionalism
  • Attention to detail
  • Agility
  • Transparent
  • No complaints at this time
We primarily used CIENCE to analyze lists of accounts and identify target accounts. Their researchers are thorough, efficient, and agile. Vlada and her team were responsive whenever we had new ideas. They were also very proactive with new ideas. They reported on their progress regularly, which allowed us to A/B different sources and methods.
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No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Responsiveness
  • Professionalism
  • Thorough updates.
  • Sometimes the appointments made (leads collected) are not high quality.
Well-suited: lack of manpower to do outbound sales, operations where the staff are geared more toward technical expertise and not sales.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Research target individuals and accounts.
  • Develop creative outreach programs.
  • Summarize outreach results with statistics.
  • Their research is thorough - so no improvement needed there.
  • I cannot identify a 2nd area for improvement.
CIENCE is well suited for researching industry targets and creating outreach campaigns. They always provide valuable feedback and are very timely in their responses.
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Dmitry Schetnikovich profile photo
Score 10 out of 10
Vetted Review
Verified User
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  • Research and filtering prospective leads.
  • Very adept in organizing and executing email outreach with high conversion rates.
  • Clear communications and scheduling with clients and our sales team.
  • Excellent reporting of progress throughout the campaigns.
  • The weekly reports could be handled more efficiently.
CIENCE is a perfect fit for expanding outreach campaigns for SMBs.
Read Dmitry Schetnikovich's full review
Jennifer Brown profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Being adaptable and flexible when a certain cadence isn’t working well, they pull their knowledge/resources to develop a plan that works better for our service.
  • Very friendly, professional, dedicated team members.
  • Compiling and sharing the results of their work regularly with the team - I think they did a great job of always keeping us abreast of the email activity.
  • The writing of the email cadences can be improved. At first, they were being written by someone who spoke English as a second language and it showed in some of the expressions used. Lynsday has been great, but I feel like some of the language is still clunky and doesn’t match our company, MK3's, voice.
  • Backing up their strategy with data. When we were looking for alternative approaches for the style of emails being sent out, recommendations were made, but they did not have solid data on how they performed to back them up.
  • Could improve at qualifying leads - a number of the leads we were able to get on the phone with were not appropriately qualified and were operating with budgets much lower than was appropriate for our services.
CIENCE is well suited for email marketing - great for those email blasts and follow up campaigns. They are less well suited for converting leads. While there was a lot of research done, they never seemed to find potential leads that could convert.
Read Jennifer Brown's full review
Kalyan Varma profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Inexpensive - Most US-based SDR agencies are at least 3x the cost.
  • Weekly review with account manager - Our account manager and SDR do a weekly review with stats from the last week, some sample conversations, etc. This is extremely helpful to stay on top of what's happening.
  • Consistent - They have produced consistent results for us over the last few months.
  • SDRs are not based in the USA.
  • It will take 4 - 6 months to start seeing good results. I'm guessing this is true for any SDR so it's more about having the right expectations.
  • One of our SDRs had to be changed after a few months. This may not happen to everyone but it slowed us up a bit.
I would recommend to any company trying to do outreach at a reasonably high volume - at least 100 people per week. They can also do prospect research but we are not utilizing that service at the moment. Our SDRs do email and phone call based outreach to our prospects.
Read Kalyan Varma's full review
John Currie profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Researched/identified the companies in the global market I am in (I don't know all the companies in the massive market of chemicals manufacturing).
  • Researched/identified the key executives and roles I wanted to approach.
  • Provided sales outreach to the executives, 10,000 in four months. Rep provides key persistent follow-up.
  • Provided content experts to complement/check on my content. Designed "waves" of cent for A/B testing.
  • Provided a Project Manager to ensure that metrics are met and ROI continues.
  • Provides, populates, and manages a CRM system for all contacts.
  • Tough question, as the learning curve to enter any market takes time. CIENCE, with zero experience in my highly technical/science-based sector, overcame this hurdle within two weeks. Their team approach helped to do this. Attention to detail is something that everyone might miss from time-to-time, and we are all learning.
As a sales and marketing expert, I can't imagine a scenario [in which CIENCE is not well suited], after learning about them and using them for 6 months. Perhaps, someone who is more interested in building their own "empire" with all internal S&M hires. But I'm focused on Sales results and their ROI regarding where my pipeline has come in 6 months is off the charts.

My sales growth will result in hiring application account support engineers...that may be a place I would encourage them to consider, as that role is more bottom-of-the-funnel work.
Read John Currie's full review
Jacqueline Guerra profile photo
February 15, 2019

CIENCE - the Lead Catcher

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • They communicate regularly with our Inside Sales Manager to educate them on what we consider a qualified lead, this makes their work true quality.
  • They meet with us weekly in order to go over progress on every running campaign, their results, any obstacles, and to discuss strategies for the following week.
  • If you feel things are not going exactly as you expected, they want to know so they can strategize with you on how to get the results you are looking for.
  • I would love MORE leads...
CIENCE is well suited where a company needs qualified leads for larger deals. It is not so well suited for transactional business.
Read Jacqueline Guerra's full review
Vas Leckas profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Cience is excellent business discovery and uncovering exact needs.
  • Cience is excellent at Lead Generation & Enrichment execution.
  • Cience is excellent at ongoing communication and management of the solution team.
  • Cience has room for improvement in providing benchmark data in line compared to campaign data.
Cience is well suited for companies and organizations that need dedicated sale development effort including research, prospecting, campaigns, and follow up. They are additionally a fit for companies and organizations that have a niche offering where there is less "noise" than other industries by comparison.
Read Vas Leckas's full review
Luciano Pesci profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We're using CIENCE to optimize our sales cycle, generate quality leads, and execute our campaign objectives. It addresses several business problems for our executive and sales team: how to foster new client relationships for our services, target our ideal client, build awareness, and integrate sales objectives alongside our agile research, and analytics sprints to improve our practices.
  • They've integrated as part of our core team. Beyond that, they have truly learned about our methods to successfully build campaigns tailored to our objectives.
  • Customer service is always professional.
  • We feel our time is valuable, and never wasted.
  • I have no complaints at this time. Customer service, reporting, lead quality, and targeting have been exceptional.
CIENCE is well suited for iterative testing on campaign objectives, the agile research approach (a critical component of our services model), integrating into organizations who simultaneously employ several lead-generating software applications, and consistent feedback on whether the objectives we've outlined with their team have been met. This seamless integration has set CIENCE apart. In fact, we considered over a dozen lead-generation software companies before selecting CIENCE.
Read Luciano Pesci's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
CIENCE has stepped in to help generate leads and also do lead management. From starting campaigns to managing them, CIENCE has been the only tool we use in my department. CIENCE takes away the endless and time-consuming tasks of finding leads, qualifying them, contacting them and managing correspondence. They are very organized in their process of implementation, adaptable with changes that come along the way. A true pleasure to work with.
  • Managed a campaign before and after we attended a trade show, contacting attendees to visit our booth at a given time. After the trade show, CIENCE managed the follow ups as well.
  • Managed a campaign to find leads that would be a good fit for managed travel programs. All email/calls and lead generation aspects were managed by them.
  • Allowing for the client to interview sales assistants that are good fit for the campaign. i.e. choose someone that might have interest in your industry.
Suited to generating leads based on buyer persona previously defined. Suited to manage campaigns via email.
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Feature Scorecard Summary

Advanced search (3)
7.9
Identification of new leads (4)
7.7
List quality (4)
8.0
List upload/download (4)
8.2
Ideal customer targeting (4)
8.2
Load time/data access (4)
8.4
Contact information (3)
7.9
Company information (3)
7.9
Industry information (3)
8.2
Lead qualification process (4)
8.2
Smart lists and recommendations (4)
8.4
Salesforce integration (2)
6.4
Company/business profiles (3)
7.9
Alerts and reminders (3)
8.2
Data hygiene (3)
7.9
Automatic data refresh (3)
7.9
Tags (3)
7.9
Filters and segmentation (3)
7.9
Sales email templates (3)
7.6
Append emails to records (3)
7.3

About CIENCE

CIENCE provides managed sales specialization services to businesses looking for fast growth.

We combine best-in-class research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for your sales team. To date, we have delivered more than 3.55 million leads to over 600 clients in over 130 industries.

Outsourcing sales development and lead research can be a flexible, accurate, low-overhead, high-yield way to go to market, requiring you to spend less to acquire the right customers each month.

CIENCE was recognized as the #8 fastest-growing Marketing and Advertising company in the United States by Inc 5000.

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CIENCE Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
34%
Mid-Size Companies (51-500 employees)
33%
Enterprises (> 500 employees)
33%

CIENCE Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Weekly Client Reporting

CIENCE Availability

Geography:United States, Canada, South America, EMEA, APAC
Supported Languages: English, Spanish, Russian