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DEAR Systems, by Cin7

DEAR Systems, by Cin7


What is DEAR Systems, by Cin7?

DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting…

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Recent Reviews

TrustRadius Insights

Users have found the software to be highly helpful in various business applications. It has proven effective for sales ordering, inventory …
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Poor Experiences

1 out of 10
March 06, 2020
It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time …
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Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $325 per month
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Product Details

What is DEAR Systems, by Cin7?

DEAR Inventory is a comprehensive inventory control application positioned as a complete back end management system with product planning, cost and development, manufacturing, sales, shipping, and payment features.

The application was designed to help small to medium businesses become more efficient at the day to day operations by providing them with a platform to simplify the management of products in inventory, control supplier inventory levels, manage quotes, purchase and sales orders, issue, and process invoices, manage work orders to manufacture finished goods from raw materials and create sophisticated inventory reports.

The broad categories of DEAR users include retail or wholesale companies, small personal businesses, franchise chains, manufacturing companies, and eCommerce operators.

DEAR Systems, by Cin7 Video

An Inventory Management Guide for Small Businesses

DEAR Systems, by Cin7 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the software to be highly helpful in various business applications. It has proven effective for sales ordering, inventory control, invoicing, and reporting. The software's ability to manage serial numbers and track the order a specific product's serial number was shipped on has been particularly valuable to users. Additionally, the software offers versatility in product creation and product families, which users appreciate. The inclusion of weighted average prices has also been a positive addition to the software, enabling cost accounting of products and enhancing the manufacturing/production module.

The software's point of sale functionality, when used correctly, effectively interfaces with inventory and production, supporting seamless sales transactions. Users have successfully synced the software with platforms like Shopify, Amazon, and wholesale distributor orders for efficient order management. The clarity provided by the software on orders to manufacture, their status, and inventory control has been highly appreciated by users.

While some users have expressed confusion about the future plans for the software and its similarities to another product called Cin7 Core, overall, it has proven highly beneficial for managing orders across different platforms. The software integrates smoothly with Shopify/WooCommerce stores and transporters, synchronizing inventory and sales data seamlessly.

For businesses seeking comprehensive solutions, the software offers features that are user-friendly and cover a range of functions. Users have found value in its ability to create assemblies, handle different batches, and manage invoices and purchase orders efficiently. Moreover, it has proven effective in tracking inventory from purchasing to storing to selling and shipping—filling a gap often found in many eCommerce platforms.

Although the software may not encompass all expectations of an ERP or WMS system, it represents a substantial improvement over using disjointed Excel spreadsheets for inventory and SKU management. The time saved on pricing and profitability calculations allows users to focus on other critical aspects of their business.

Notably, users who are Xero Accountants have praised the robustness and reliability of the software's integration with Xero. Its usage extends beyond inventory management, reaching departments such as production and accounting, enabling effective management of inventory, stock control, production, reconciliations, and website sales.

However, it is important to note that some users have encountered issues with customer relations, website quality, and service. Additionally, a few users have experienced unacceptable downtime and glitches with the software's interface.

In summary, this software has proven valuable for various business functions. From order management and inventory control to manufacturing tracking and billing, it offers features that are user-friendly and fulfill a range of needs. Users have praised the software for its drop shipping mechanics, procurement capabilities, and features like product cloning and matrix creation. Another notable use case is the software's integration with Xero, which has been robust and reliable according to users who are Xero Accountants. The software has been widely used across multiple departments, including production and accounting, to manage inventory, stock control, production, reconciliations, and website sales. Its ability to synchronize inventory and sales data for clients using Shopify/WooCommerce stores and transporters has been highly effective. Although the software may not meet all the expectations of an ERP or WMS system, it represents a significant improvement over using disjointed Excel spreadsheets for inventory and SKU management. Users have found it valuable for inventory management, manufacturing tracking, billing, and setting up a wholesale portal with seamless order processes and accurate results. Despite these positive experiences, some users have had negative encounters with customer relations, website quality, and service related to the software. Additionally, there have been reports of unacceptable downtime and glitches with the software's interface. In conclusion, this software offers a range of valuable features that cater to various business applications. From sales ordering and inventory control to manufacturing tracking and invoicing, it simplifies critical tasks for businesses. Users appreciate its versatility in creating product assemblies, managing different batches, and handling invoices and purchase orders. The seamless sync with platforms like Shopify/WooCommerce ensures efficient order management. However, potential users should be aware of potential issues with customer relations, website quality, service, downtime, and interface glitches before making a decision.

Straightforward and Intuitive: Many users have found the software to be very straightforward and intuitive, with each step being easy to follow. The user-friendly interface allows for a smooth and efficient experience.

Good Search Functionality: Several reviewers have praised the search functionality of the software, noting that it is very good. This feature enables users to quickly find the information they need, saving them time and effort.

Great Features and Continuous Improvements: Users appreciate the great features offered by the software, including Inventory Management, Integrations, POS, WMS, B2B portal, and RMA features. They also appreciate that new features and improvements are continuously being added to make the software more usable.

Cumbersome Stocktake Function: Some users have found the stocktake function in DEAR/Cin7 Core to be cumbersome and time-consuming. They have mentioned that they had to manually type in the data for each product instead of being able to upload the total, which slows down the process.

Lack of Keyboard Shortcuts: Several users have mentioned the lack of keyboard shortcuts during the sales process in DEAR/Cin7 Core. They have stated that they can only use their mouse, which slows down their tasks and makes it less efficient.

Limited Customization of Reporting Features: Users have expressed dissatisfaction with the reporting features in DEAR/Cin7 Core, stating that they are not as customizable as they would like. This limitation restricts their ability to generate reports according to their specific needs.

Attribute Ratings


(1-4 of 4)
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Score 7 out of 10
Vetted Review
Verified User
DEAR Systems is used within my business as a tool to manage inventory of all inputs and finished goods. Additionally, it is a helpful tool to generate production modules, forecast production requirements and track production capacity. The software is also used to generate and send electronic invoices and to synch stock levels with our online store.
  • Inventory tracking
  • Invoicing
  • Ecommerce synch
  • More variable production modules
  • Ecommerce synch can be improved
  • Lower tier pricing
The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
Inventory Management (16)
Inventory tracking
Automatic reordering
Location management
Serial number and batch tracking
Barcode scanning
Automation rules
Reporting and analytics
Backorder management
Returns management
Bill of materials management
Item kitting
Accounting integration
Point of sale integration
  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Edward Taylor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use DEAR Inventory across the whole organisation. It help us manage inventory, stock control, production, reconciliations, website sales etc.
  • Batch Number Tracking
  • Manufacturing
  • Intergrations
  • Pricing increase 400% this year
  • Down Time is unacceptable, dedicated server option cost £30k per year
  • Lots of minor issues across the board.
The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible.
  • We have been using for so long it's impossible to say.
  • Dear cost us £900 last year but we have had to employ a part time person to help run it.
March 06, 2020

Poor Experiences

Score 1 out of 10
Vetted Review
Verified User
It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time is unacceptable within DEAR -- having it gone down for 2 hours unannounced last weekend causing some overtime and unhappy campers. It's really got the worst up-time of any website I've ever seen. Not only that, it has a very glitchy and buggy interface that takes ages to load on the most menial tasks.
  • Price
  • UI
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
I think it's better suited for small businesses and those looking to change inventory in the future.
  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
John Cotter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
We have clients using DEAR Inventory to manage large volumes of drop shipments and shipments from [their] own warehouse. Drop shipping mechanics are excellent, combined with procurement via purchase orders in a multi-currency and multi-warehouse environment. The ability to clone or create a matrix of, for example, products by colour and size are excellent features. We are 100% Xero Accountants - Silver Partners and we find the integration to Xero, 100% robust and reliable. Also, the visibility of data transfer status is very clear.
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
  • Integration to UK shipping channels like Royal Mail
  • Period locking would add greater integrity
  • Reporting could be improved on
  • Interface could be cleaner
DEAR is excellent at integration from Amazon. DEAR is too fiddly when receiving part shipments. Conversion of units from square metres to Square feet is a simply programming modification. Imagine you stock in imperial but customer orders in metric. How easy it would be for the software to manage this? I would also like to see the ability to buy in packs and sell singularly. It seems this is possible, but it means using the assembly/disassembly which is a skill set in itself.
  • We have secured new clients with DEAR and they have been delighted with it.
  • We have failed to secure new clients when we have identified where DEAR will not work for that specific client.
  • The alternatives on the market, like Unleashed, often don't meet the clients need either.
  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the cost is also [expensive].
Procurement of products, Sales teams, Administration teams
  • Financial Control
  • Integration
  • Streamlined solutions
  • New clients seeking support and implementation
It does what it says on the tin.
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