Cisco Business Edition 4000

Handling high call volume is definitely a functionality that the Cisco Business Edition 4000 is well suited for. The GUI for soft client for the contact center application could take a overhaul to enhance its look and feel.

In addition I would like to see more development with regards to integration with other call handling applications to make the solution more robust.

The support once you have been able to actually connect with someone is great. The challenge is that it is very difficult at times to get someone from support at short notice to work with you, especially when you have a production impacting issue. I had a licensing issue that took me about 1 week to get support attention, once connected with them was resolved with two days.

The Cisco Business Edition 4000 is a great product. It does exactly what it was built for, and the hardware components are very solid. The hardware is built with redundancy for the power supplies.

I run my box all year round, and I have no complaints. It works all the time.

I see Cisco Business Edition 4000 being suitable for small and home businesses. It can be good for departments [with]in the same big company, but it will have to be well integrated with other management systems.

I think it has its own advantages against other vendors but it still needs some improvements.

I gave this [rating] just because nothing is perfect.

Network, Costumers, and HUB.

The best brand which l work in telecommunications for 10 years.

I trust this company.

The availability of numerous subscription options is one of the most impressive features of Cisco Business Edition 4000. Businesses can purchase prepaid subscriptions for 1, 3, or 5 years, depending on their needs and budget. The Cisco Business Edition 4000, which is cloud-managed, is the phone system that the small-scaled industry has been waiting for. It seamlessly blends the old and modern, allowing [organizations] to meet their conventional communication demands while remaining compatible with cutting-edge communication technology.

I never faced any problem using it.

It is very sad that they no longer sell this product. Overall, the best phone system I [have] used.

It is very helpful in small-scale industries. A great tool for phones installed in the office to control them wisely. Its basic features are very helpful and easy to access and easy to understand. Very easy to set up and deploy. It allows users to make, hold, transfer calls, and receive. The most important is the platform is very secure.

The user support is friendly and helped me with every difficulty which I came across. Also, the system has different options for support. Contacting the support team is a very easy task and checking the help of the tool.

As it is a completely cloud-based product this is easy to access. We easily manage or access it from anywhere. It is very easy to deploy and easy to manage and use. Its mobile device integration feature is very good and we loved it. It is ideal for remote access.

Cisco BE 4000 is well suited for organizations with 200 or fewer users or looking to migrate remote offices with these many users, with requirements for basic calling and voicemail, which can be cloud managed and controlled. It provides the basic essential features as auto-attendant for reception, parking a call, holding a call and transferring calls to other departments, hunt groups for support, single number reach functionality for sales and marketing folks.