Skip to main content
Cisco Business Edition 6000 (discontinued)

Cisco Business Edition 6000 (discontinued)


What is Cisco Business Edition 6000 (discontinued)?

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.

Read more
Recent Reviews
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call screening (20)
  • Audio conferencing (20)
  • Answering rules (19)
  • Call park (19)
Return to navigation


View all pricing

What is Cisco Business Edition 6000 (discontinued)?

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

3 people also want pricing

Alternatives Pricing

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation


Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 7.9

Call Management

Customized phone system settings

Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

Avg 8.1
Return to navigation

Product Details

What is Cisco Business Edition 6000 (discontinued)?

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Webex Calling.

Cisco Business Edition 6000 (discontinued) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Cisco Business Edition 6000 (discontinued) Competitors

Cisco Business Edition 6000 (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Cisco Business Edition 6000 (discontinued) Downloadables

Frequently Asked Questions

Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.

Comcast Business VOIP (VoiceEdge) and Zoom Phone are common alternatives for Cisco Business Edition 6000 (discontinued).

Reviewers rate Multi-level Interactive Voice Response (IVR) and Directory of employee names and Call recording highest, with a score of 9.1.

The most common users of Cisco Business Edition 6000 (discontinued) are from Mid-sized Companies (51-1,000 employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Attribute Ratings


(1-21 of 21)
Companies can't remove reviews or game the system. Here's why
Jorge E. Cantillo C. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Cisco BE6000 is used in my organization to address our collaboration Deployment. The BE6000M supports 1000 users, 1200 devices, and 100 contact center agents. BE6000M is ideal for medium-scale deployment, but also there are other BE that support it, such as BE6000H and BE6000S, that are set for medium and small deployments.
  • Call Control.
  • Messaging - Cisco Unity Connection.
  • IM and Presence with Cisco Jabber.
  • Cisco subscription package can be costly.
  • Updates take a lot of time.
  • Preconfigured RAID.
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
Score 8 out of 10
Vetted Review
Verified User
First we had problems since the company headquarters was not in the country and we needed to be often in calls for indications from abroad so we met Cisco business edition which is the product with many integrations that are needed and modern with few steps to be able to adjust to the needs that we had.
  • That multiple services are integrated in a single server.
  • The capacity of many employees
  • the support
  • The price
  • That some applications run separately
It is suitable because it is very modern and in line with the employees and its uses such as videoconferences, the contact center and other main uses homogenize the work because of its connectivity and ease of use in different regions, the business has improved significantly since the program was implemented in the areas.
Score 8 out of 10
Vetted Review
Verified User
We use the Cisco Business Edition 6000 (BE6000) in our organization to provide VOIP phone services to all internal staff. Phones are located in several offices scattered across our WAN network and in many geographic locations in Canada. The list of services this system runs include: call manager, unity (voicemail), instant messaging and presence, expressway, paging, voice call recording and phone deployment services.
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
  • requirements gathering is complex and requires cisco sales to help
  • administration and support is very technical and complex
  • out of box setup and time consuming and difficult
  • systems integration is very complex and requires specific skills
Businesses in the 200+ staff (and/or handsets) and more is where this shines. Very scalable and pretty straight forward to manage once running. Does have a significant learning curve for administration but organizations this size usually have skilled staff on house.
Score 10 out of 10
Vetted Review
Verified User
Cisco Business Edition 6000 (BE6000) solution innovated our telephony system three years ago where we migrated from analog and digital telephony to IP telephony and also added new unified communications services such as chat, voice, video, and presence to be used in IP phones and computers. The solution improved the telephony and videoconferencing systems used by the company and was easily deployed in our data center. Call costs with the BE6000 have become much lower, and now you make calls to other branches for free.
  • Smarter and more economical telephone system.
  • Deployed on a Cisco UCS server.
  • Easy and centralized management.
  • Unified communications with chat, voice and video for all users.
  • Telephone support in Portuguese with Cisco.
  • A little complicated to install softphone on macbook.
  • It does not support for more than 1200 devices.
I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.
Score 10 out of 10
Vetted Review
We use the Cisco BE6K solution as our enterprise telephony platform for our offices across the region. We predominantly use CUCM, CIMP, and UCCX applications. For our remote users, we use Cisco Jabber as the endpoint, on Windows and Android. We have also integrated our [Cisco] BE6K solution with Microsoft Teams in order to use the Cisco Webex endpoints we have on Teams meetings.
  • Call control
  • User onboarding
  • Support for remote workers
  • Single pane of glass for management
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.
Pratham Radadiya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The Cisco Business Edition 6000 comes with a comprehensive set of collaboration technologies, including premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing, and more. You may choose tools based on your company's needs, which can increase productivity and build customer connections.
  • Saves a ton on communication bill.
  • Pre installed software for ready to use.
  • Implementation is very easy well.
  • Learning all the features consume a lot of time.
  • Cisco should also provide for understanding of technology in depth.
  • The pricing are high and worth for small organization as well.
The many features and functions are simple to grasp, and customer service is always quick and helpful. It is Ideal for a big contact center with 50 or more workers taking calls. With this arrangement, which includes telephone gear on each workstation, you'll have a clearer and better connection no matter where you are. It has a consistent connection, resulting in better call quality with each client engagement.
December 08, 2021

4.5 star

Amer Khan Khan - B.Tech, PMP® MIE, CEng.(India) | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
We used the same model in many of the sites as per the client requirement and configured with the files devices and all the users are very satisfied and [have] no complaints.
  • Collaboration
  • VoIP
  • Easy management and installation[.]
  • Routing card module should be provided[.]
  • Telephone line card module compatibility and module to be provided[.]
  • Every system [requires] a Cisco router with [a] telephone line module, better if it is in one device [altogether] [.]
Business [centers], call [centers], banks, government offices, and corporates will get lots of benefits with this system as it’s secured reliable, and flexible like devices collaboration easy deployment, etc.
Score 7 out of 10
Vetted Review
Verified User
The solution is IP Telephony, but it is also video conferencing, instant messaging, presence, and mobility. All this in just one hardware.
  • The entire deployment timelines are fairly simple and easy.
  • It is an all in one solution that solves complex communication challenges for business[es].
  • Very powerful, with call processing, voicemail, as well as mobility services all on one platform.
  • Some Contact center functionality are not available.
  • All of the applications are managed separately, so it can be a challenge to learn and manage.
Cisco BE 6000 enables teams to collaborate through an integrated platform that offers communication capabilities such as conferencing, paging, messaging, video and voice chat, and routing. The solution is designed for small to midsize businesses.
Score 9 out of 10
Vetted Review
Verified User
This device is a very important one in my organization. We use it to manage all the networks for all the employees in my organization. This product can easily be used by the IT department and it also delivers good quality data to end-users. I recommend it for medium organizations like our is.
  • It is very useful.
  • Delivers good quality data to end users.
  • It may need more than one person in my organization to solve any issue for this device.
I think Cisco Business Edition 6000 is very well suited for organizations like mine where you have to be very correct and very good at data delivered in the network without missing a thing. I really recommend this Cisco product no matter where are you from it will adapt perfectly in every environment.
Score 9 out of 10
Vetted Review
I have implemented Cisco Business Edition 6000 in one of [our] projects and we [have] support[ed] them after installation. We are happy with the technology.
  • Call control
  • Unity
  • InformaCast for paging
  • The VMware versions
  • Changing of VMware versions
For single campus call control, IM and presence the Cisco Business Edition 6000 (BE6000) M works well for medium size business. less appropriate for higher application requirement (even it is mid size organization )
November 08, 2021


Auguste Fotso Defo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
As a solution provider, we have proposed to client how to migrate the Alcatel PABX to Cisco Unified Collaboration via Cisco Business Edition 6000 (BE6000) with 250 IP phone! With the Alcatel PABX they was limited and cost on some features! After deploying the Cisco Business Edition 6000 (BE6000) we have migrate all the functionalities on Alcatel to Cisco. And after that we have add some advance feature and configure SRST for remote in offshore and also configure Imagicle billing to manage and limite the consuming of external call.
  • Call control
  • IVR
  • SRST
  • Mobile extension
  • Centralized admin interface
Cisco Business Edition 6000 (BE6000) is suited for Enterprise where we need advanced feature in the VoIP, where We have to connect with others vendors. But, BE6000 it's not suitable for most of SMB because the price for the acquisition of BE6000 is high! Also, to manage the solution you need an engineer with good scale and experience
Score 8 out of 10
Vetted Review
Verified User
We are using it at small sites like in Africa as it is suitable for business there. We have mega clusters as well and they are part of the same design. We rarely have issues with the BE6000 services.
  • Supports four collaboration applications, plus one for management.
  • Optimized for up to 1,000 users.
  • Server Replication
  • Veeam Backup
  • Server Processor
If the customer has a small business site they can use [Cisco Business Edition 6000] because it has all the services they need. The customer can buy another one at another site if the business needs it, then the administrator can integrate them with each other. Comprehensive unified communications capabilities include voice and video calling, voicemail, messaging, and presence and contact center mobility for each user.
Steve Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For the implementations I’ve delivered, [Cisco Business Edition 6000 (BE6000)] is used by the entire company, not just specific to a department. BE6000 has been used to unify call management, and messaging. It has been used to customer to business interaction, as well as mobility for internal connectivity. All in all, it is a good mid range system.
  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
  • Setting up offsite mobility for Presence can be technically challenging.
  • Call manager can be complex. Experienced engineers required to maintain.
  • Easier wizard driven tools that are native may be beneficial.
The Cisco [Business Edition 6000 (BE6000)] is well suited for organizations that have experienced IT staff, or an experienced consultant. Adds/changes do require experience and are not a “next, next, next” type of environment that power users can easily figure out. The system is good for mid range companies, roughly 30 to 1,000 user systems. It may be overkill for smaller than 20-30 user environments.
Nithin Eluvathingal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have multiple division and branches across the country. We were initially using Avaya Ip office at our HQ which we replaced with Cisco Business Edition 6000 solution. Eventually, we replaced our branch offices PBX system with Cisco Business Edition 6000 Solutions. MRA is one of the major features which we rely on, which [helps us] save on our mobile bills. We call our colleagues through jabber.
  • Number of applications supported
  • Ease of Deployment with preinstalled applications
  • Perfect fit for organisation with users less than 1000
  • Dual Power Supply doesn't comes by default and which need to be ordered separately.
For a scenario where number of users are less than 1000 and if you need fully UC features, its the best choice. The number of applications supported on the platform is more than enough to run all our UC applications. if the number of users is more than 1K, you need to think towards a platform like Business Edition 7000.
Score 9 out of 10
Vetted Review
Verified User
The Cisco BE6000 is being used across our whole organization. We transformed our old analog Siemens HiPath PBX with the Cisco solution, into a new modern and digital solution. We have a dense redundant solution that is capable to answer all the users service requests.
It was for us as IT easy to implement because of its pre-deployment.
  • Density.
  • Pre-deployment.
  • Virtualization Layer.
  • Scalability.
  • Compatibility.
  • Actual Versions.
  • Licensing.
Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Score 10 out of 10
Vetted Review
Verified User
The Cisco Business Edition 6000 (BE6000) is being used within our organization at a regional level. It solves the business problem of having an individual phone system at each facility by providing us with a centralized phone system for that particular region. We are able to make a good technical implementation that provides voice services to everyone who needs them.
  • Easy to manage
  • Excellent value for the cost
  • Cisco products have a great reputation
  • Upgrades take time
  • Must have deep technical knowledge to install
  • I'd like to see a nicer web interface for management
The Cisco Business Edition 6000 (BE6000) is well suited for a variety of scenarios. One scenario would be a single large facility that needs its own voice system. A second scenario that it is well suited for would be regional voice system. As long as your device requirements are under the limitations of the system, it works in a variety of scenarios.
Oleksandr Tsapenko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
For our company as a Cisco partner - BE6K is one of the most important products in our portfolio. In recent years, we delivered a lot of telephony modernization projects which [we] would not [have] be[en] able to complete without such important part as Cisco BE6K - a key element in any modern collaboration solutions.
  • Implementation and integration.
  • Powerful collaboration engine.
  • Trusted and secure solution.
  • Licensing need to be simplified.
BE6K [is] well suit[ed] for all organizations and enterprises which need [their] own telephony and videoconferencing solution. Whether it is government or business customers, in modern day we all need professional and high quality solutions for collaboration especially in days of COVID-2019 pandemic, when demand of collaboration solutions raised greatly.
Score 9 out of 10
Vetted Review
Verified User
We evaluated Cisco Business Edition 6000 for one of our office outside US, which needed migration to Cisco UC. This eliminates the need to have multiple servers and applications can be housed on a single server
  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
  • Limitation of the number of users supported on the platform.
  • Limited number of UC applications that can be run, even though the server has the capacity.
  • Thin Provisioning is not supported.
Cisco Business Edition 6000 (BE6000) is well suited for environments where we have less than 1000 users, and mostly for remote offices needing hybrid cloud deployment.

It is less suited where there are more than 4 UC applications needed, and will need to go to Cisco UCS solution other than the Cisco BE 6000.
Score 8 out of 10
Vetted Review
Verified User
It is being used by all of the employees on campus. It gave us unified communications for a lower price than continuing to upgrade our Mitel system.
  • It is very flexible in its configuration.
  • Very scalable.
  • It has been very reliable.
  • Easy to upgrade.
  • Reporting options could be better and easier to use.
  • It would be nice to be less complex.
It works well for us. We have 583 phone extensions or devices deployed. It is nice that we can put the same extension on multiple phones, rather than having to create a phantom extension, then add the DSS busy lamp to the phone. Employees love the voicemail to email integration. They would not live without it going forward.
Mauro Osvaldo Sepulveda Gutierrez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have been using this solution for over five years. We are very satisfied with its performance. BE600 is a great solution for corporate telephony systems; it allows us to have the entire corporate telephony on a single device. We have the integration with Active Directory for user management and it works pretty well. The solution is very complete because you can have the voicemail infrastructure on the same device. The performance of the solution is very good; it never crashes and is always up.
  • Device performance.
  • Integration with multiple vendors.
  • Quality of voice and video.
  • User management.
  • Pricing.
  • You need serious training to know how to configure it.
The Cisco Business Edition 6000 is an excellent option when you want to centralize your telephony infrastructure; you will only need a good VPN connection to the server from each site and this solution will work very well. The bandwidth that calls consume is not relevant.
If you have some devices from other vendors and handle SIP, you can stay with those devices because BE6000 can handle the integration for 3rd party SIP devices. If you need to improve business process agility and drive innovation, this is a recommended option.
July 02, 2018

Cisco BE6000 Review

Eric Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Several locations in my organization have been using a Cisco BE6000 to provide voice services locally. These appliances are very convenient to deploy for small businesses and remote locations that are not connected to a larger enterprise system. They can be a self contained solution providing multiple services all in one package.
  • Flexibility of configuration
  • More cost effective to deploy at small to medium size locations
  • Great support
  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
We deployed the BE6000 at some small sites that were not well connected to the rest of our enterprise network to provide local voice services. The appliance was easy to deploy and configure for the use case. We even set up SIP trunking between the remote systems and our main enterprise system.
Return to navigation