Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000)

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Score 8.8 out of 100
Top Rated
Cisco Business Edition 6000 (BE6000)

Overview

Recent Reviews

All in one for Collaboration Tools

7
December 07, 2021
The solution is IP Telephony, but it is also video conferencing, instant messaging, presence, and mobility. All this in just one hardware.

Collaboration

9
November 08, 2021
As a solution provider, we have proposed to client how to migrate the Alcatel PABX to Cisco Unified Collaboration via Cisco Business …

Cisco Business Edition 6000 Review

8
September 16, 2021
We are using it at small sites like in Africa as it is suitable for business there. We have mega clusters as well and they are part of the …
Read full review

All in One Collaboration Power Pack!

9
April 29, 2020
We evaluated Cisco Business Edition 6000 for one of our office outside US, which needed migration to Cisco UC. This eliminates the need to …
Read full review

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 16 features

Audio conferencing (17)

9.0
90%

Answering rules (16)

8.2
82%

Call park (16)

7.7
77%

Call screening (17)

6.5
65%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Cisco Business Edition 6000 (BE6000)?

Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cisco.com/c/en/us/solutions…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Webex Calling?

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based…

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Features Scorecard

Cloud PBX

8.3
83%

Call Management

7.7
77%

VoIP system collaboration

8.3
83%

Mobile apps

8.8
88%

Product Details

What is Cisco Business Edition 6000 (BE6000)?

Cisco Business Edition 6000 is a solution for collaboration for midsized businesses. Cisco Business Edition 6000 is a presented by the vendor as an all-in-one solution that solves complex communications challenges for business with up to 1,000 employees that allows employees to connect with co-workers, customers and business partners from anywhere at anytime.

Cisco Business Edition 6000 (BE6000) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Cisco Business Edition 6000 (BE6000) Downloadables

Cisco Business Edition 6000 (BE6000) Competitors

Cisco Business Edition 6000 (BE6000) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Cisco Business Edition 6000 (BE6000)?

Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.

What is Cisco Business Edition 6000 (BE6000)'s best feature?

Reviewers rate Audio conferencing and Mobile app for iOS highest, with a score of 9.

Who uses Cisco Business Edition 6000 (BE6000)?

The most common users of Cisco Business Edition 6000 (BE6000) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (40)

Ratings

Reviews

(1-18 of 18)
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Score 10 out of 10
Vetted Review
Reseller
Review Source
We use the Cisco BE6K solution as our enterprise telephony platform for our offices across the region. We predominantly use CUCM, CIMP, and UCCX applications. For our remote users, we use Cisco Jabber as the endpoint, on Windows and Android. We have also integrated our [Cisco] BE6K solution with Microsoft Teams in order to use the Cisco Webex endpoints we have on Teams meetings.
  • Call control
  • User onboarding
  • Support for remote workers
  • Single pane of glass for management
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.
The integration of on-premise CUCM with cloud meeting (Webex) and the video interop with Microsoft Teams and Zoom has helped us to keep Cisco as the collaboration platform of choice in our organization. The integrations are done so well that it hardly affects user behavior when trying to access the other 3rd party services. User adoption is high as a result.
TAC support is very good and responsive, whether it is during a deployment or during operations. Cisco's documentation on all aspects of the solution, be it hardware or software is very clear and easy to understand. An improvement needs to be done on documentation though as you would find typos that are carried over from earlier versions of the document.
Pratham Radadiya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Cisco Business Edition 6000 comes with a comprehensive set of collaboration technologies, including premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing, and more. You may choose tools based on your company's needs, which can increase productivity and build customer connections.
  • Saves a ton on communication bill.
  • Pre installed software for ready to use.
  • Implementation is very easy well.
  • Learning all the features consume a lot of time.
  • Cisco should also provide for understanding of technology in depth.
  • The pricing are high and worth for small organization as well.
The many features and functions are simple to grasp, and customer service is always quick and helpful. It is Ideal for a big contact center with 50 or more workers taking calls. With this arrangement, which includes telephone gear on each workstation, you'll have a clearer and better connection no matter where you are. It has a consistent connection, resulting in better call quality with each client engagement.
This system has never given me any problems. In our network, there were probably tens of thousands of phones and users. There were several choices for transferring calls to internal extensions or outside lines, parking the call for someone else to pick up, placing the call on hold, and so on. Even conference calling was straightforward, something I've never been able to do with prior phone systems without hanging up on someone.
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Mohammed Ashfaq Hussain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[My] organization is a [mid-size] where we have multiple departments located on different locations and cites so avoid communication gap we were looking for all in one solution where our user can do voice video meetings so we have decided to move to cisco business edition 6000 M product it is for [mid-size] companies like us we have around 800 users on different location and it [supports] around 1000 users including mobile.
  • [VoIP] calling
  • Video calling
  • Compatible with mobile devices
  • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
  • As of now I [don't] see any issue with the BE6000 so far.
I recommend cisco business edition 6000 for small and [mid-size] [businesses] because it has all the features which we require to operations and licensing cost is affordable it's [a one-time] investment for [set up] the devices and [its] low maintenance only thing is to manage to [license] so I recommend for my colleague.
Cisco BE6000 is easier to setup in existing [infrastructure] and it help us lot high resolution video and audio quality and IVR and voicemail box these are the features from which our users benefited a lot most exciting feature is all in one solution so we dont need to look for other products or technology.
The sales team of Cisco is very supportive and they have provided us the detail review and provide us trail in our office and after installation we were facing some issues like licensing and users they have provided use very quick solution so the support is best from cisco sales and support team.
December 08, 2021

4.5 star

Amer Khan Khan - B.Tech, PMP® MIE, CEng.(India) | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We used the same model in many of the sites as per the client requirement and configured with the files devices and all the users are very satisfied and [have] no complaints.
  • Collaboration
  • VoIP
  • Easy management and installation[.]
  • Routing card module should be provided[.]
  • Telephone line card module compatibility and module to be provided[.]
  • Every system [requires] a Cisco router with [a] telephone line module, better if it is in one device [altogether] [.]
Business [centers], call [centers], banks, government offices, and corporates will get lots of benefits with this system as it’s secured reliable, and flexible like devices collaboration easy deployment, etc.
Beneficial[.]
As per the client's feedback and [self-experience.]
Score 7 out of 10
Vetted Review
Verified User
Review Source
The solution is IP Telephony, but it is also video conferencing, instant messaging, presence, and mobility. All this in just one hardware.
  • The entire deployment timelines are fairly simple and easy.
  • It is an all in one solution that solves complex communication challenges for business[es].
  • Very powerful, with call processing, voicemail, as well as mobility services all on one platform.
  • Some Contact center functionality are not available.
  • All of the applications are managed separately, so it can be a challenge to learn and manage.
Cisco BE 6000 enables teams to collaborate through an integrated platform that offers communication capabilities such as conferencing, paging, messaging, video and voice chat, and routing. The solution is designed for small to midsize businesses.
With Cisco BE6000 we managed to homogenize the servers for Collaboration and, best of all, have a single support provider.
It would be ideal that it does not have the limit of the number of users it can support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This device is a very important one in my organization. We use it to manage all the networks for all the employees in my organization. This product can easily be used by the IT department and it also delivers good quality data to end-users. I recommend it for medium organizations like our is.
  • It is very useful.
  • Delivers good quality data to end users.
  • It may need more than one person in my organization to solve any issue for this device.
I think Cisco Business Edition 6000 is very well suited for organizations like mine where you have to be very correct and very good at data delivered in the network without missing a thing. I really recommend this Cisco product no matter where are you from it will adapt perfectly in every environment.
We lately have seen the importance of Cisco products because we want to keep in touch with all our employees, online meetings, our organization servers and it has helped a lot mostly during these pandemic days. It is very important to be part of Cisco and to have Cisco products that can afford so much communication, having all in one system has made our work easier
Actually, I am in love with Cisco products as a telecommunication engineer. They offer great quality in the market and I always work with Cisco products. If any issue arises I, as a telecom engineer, know all the tools and network tools to fix it and this is the most important reason I would recommend to anyone else.
Score 9 out of 10
Vetted Review
Reseller
Review Source
I have implemented Cisco Business Edition 6000 in one of [our] projects and we [have] support[ed] them after installation. We are happy with the technology.
  • Call control
  • Unity
  • InformaCast for paging
  • The VMware versions
  • Changing of VMware versions
For single campus call control, IM and presence the Cisco Business Edition 6000 (BE6000) M works well for medium size business. less appropriate for higher application requirement (even it is mid size organization )
As you mentioned, its complete solution for most of the application. We have SIP and connected via branch so we reduce the cost of calling where the standard phone system doesn't have such features.
While installing I didn't face any issue with Cisco Business Edition 6000 (BE6000), but I faced technical challenges in applications and was supported by Cisco TAC
November 08, 2021

Collaboration

Auguste Fotso Defo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
As a solution provider, we have proposed to client how to migrate the Alcatel PABX to Cisco Unified Collaboration via Cisco Business Edition 6000 (BE6000) with 250 IP phone! With the Alcatel PABX they was limited and cost on some features! After deploying the Cisco Business Edition 6000 (BE6000) we have migrate all the functionalities on Alcatel to Cisco. And after that we have add some advance feature and configure SRST for remote in offshore and also configure Imagicle billing to manage and limite the consuming of external call.
  • Call control
  • IVR
  • SRST
  • Mobile extension
  • Centralized admin interface
Cisco Business Edition 6000 (BE6000) is suited for Enterprise where we need advanced feature in the VoIP, where We have to connect with others vendors. But, BE6000 it's not suitable for most of SMB because the price for the acquisition of BE6000 is high! Also, to manage the solution you need an engineer with good scale and experience
I think it will simplify the administration
I gave 9, because I was satisfied to addressed all the problem of the client with Cisco Business Edition 6000 (BE6000)
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using it at small sites like in Africa as it is suitable for business there. We have mega clusters as well and they are part of the same design. We rarely have issues with the BE6000 services.
  • Supports four collaboration applications, plus one for management.
  • Optimized for up to 1,000 users.
  • Server Replication
  • Veeam Backup
  • Server Processor
If the customer has a small business site they can use [Cisco Business Edition 6000] because it has all the services they need. The customer can buy another one at another site if the business needs it, then the administrator can integrate them with each other. Comprehensive unified communications capabilities include voice and video calling, voicemail, messaging, and presence and contact center mobility for each user.
BE6000 saves money and effort. We can boot all servers from it and they can all integrate into the system without any other costs, which saves effort from the admin site or the collaboration engineer who works with BE6000. Moreover, it's more scalable because we can add other servers to it without any issue.
It has issues on the chasing.
Steve Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
For the implementations I’ve delivered, [Cisco Business Edition 6000 (BE6000)] is used by the entire company, not just specific to a department. BE6000 has been used to unify call management, and messaging. It has been used to customer to business interaction, as well as mobility for internal connectivity. All in all, it is a good mid range system.
  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
  • Setting up offsite mobility for Presence can be technically challenging.
  • Call manager can be complex. Experienced engineers required to maintain.
  • Easier wizard driven tools that are native may be beneficial.
The Cisco [Business Edition 6000 (BE6000)] is well suited for organizations that have experienced IT staff, or an experienced consultant. Adds/changes do require experience and are not a “next, next, next” type of environment that power users can easily figure out. The system is good for mid range companies, roughly 30 to 1,000 user systems. It may be overkill for smaller than 20-30 user environments.
It’s convenient to have everything under one box. An engineer experienced with call manager and easily pickup the Presence aspect. Users love voicemail to email or audio and presence integration. Call handoff is a nice feature to be used between mobile phone and desk phone. Minimizing the amount of platforms we have to integrate is better for end users and those that support them.
Cisco TAC is typically great in support. Often times, I always look for a way to get immediately to tier2. By the time I call into support, I’ve gone above and beyond the steps that tier1 will attempt. The great thing about support is there are escalation paths. Tier1 is helpful with end users that are managing their own systems. For those with experience, the TAC has multiple levels of experience.
Nithin Eluvathingal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have multiple division and branches across the country. We were initially using Avaya Ip office at our HQ which we replaced with Cisco Business Edition 6000 solution. Eventually, we replaced our branch offices PBX system with Cisco Business Edition 6000 Solutions. MRA is one of the major features which we rely on, which [helps us] save on our mobile bills. We call our colleagues through jabber.
  • Number of applications supported
  • Ease of Deployment with preinstalled applications
  • Perfect fit for organisation with users less than 1000
  • Dual Power Supply doesn't comes by default and which need to be ordered separately.
For a scenario where number of users are less than 1000 and if you need fully UC features, its the best choice. The number of applications supported on the platform is more than enough to run all our UC applications. if the number of users is more than 1K, you need to think towards a platform like Business Edition 7000.
One thing we liked is MRA and it reduced the cost of using GSm calling between our colleagues. Making use of CUC auto attendant made our Pilot number calling more attractive and made our receptionist more productive.
We have installed almost 7-9 boxed of Cisco Business Edition 6000. From hardware replacement to technical support is wonderful. When it comes to documentation, there are good collections of documents available for both installing and mating Cisco Business Edition 6000.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Cisco BE6000 is being used across our whole organization. We transformed our old analog Siemens HiPath PBX with the Cisco solution, into a new modern and digital solution. We have a dense redundant solution that is capable to answer all the users service requests.
It was for us as IT easy to implement because of its pre-deployment.
  • Density.
  • Pre-deployment.
  • Virtualization Layer.
  • Scalability.
  • Compatibility.
  • Actual Versions.
  • Licensing.
Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
With the Cisco Business Edition 6000 (BE6000) we could transfer our PBX in a modern world. We have now not only telephone services, we implement with it instant messaging and presence, a unified contact center express for our call center agents, and a unity voicemail solution.
We have now video and audio capabilities that boost our communication. We could easily onboard new telephone users and group them with Cisco device profiles. Another advantage is that we could register mobiles with iOS or Android and implement a single number reach feature and an extension mobility.
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Cisco Business Edition 6000 (BE6000) is being used within our organization at a regional level. It solves the business problem of having an individual phone system at each facility by providing us with a centralized phone system for that particular region. We are able to make a good technical implementation that provides voice services to everyone who needs them.
  • Easy to manage
  • Excellent value for the cost
  • Cisco products have a great reputation
  • Upgrades take time
  • Must have deep technical knowledge to install
  • I'd like to see a nicer web interface for management
The Cisco Business Edition 6000 (BE6000) is well suited for a variety of scenarios. One scenario would be a single large facility that needs its own voice system. A second scenario that it is well suited for would be regional voice system. As long as your device requirements are under the limitations of the system, it works in a variety of scenarios.
The Cisco Business Edition 6000 (BE6000) has allowed our organization to benefit from having the costs of individual voice systems at each separate facility. We have gone to the regional model of voice management where we have one centralized system (with redundancy) that provides voice services to facilities in that region and the Cisco Business Edition 6000 (BE6000) has been one of our partners in that journey.
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Oleksandr Tsapenko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
For our company as a Cisco partner - BE6K is one of the most important products in our portfolio. In recent years, we delivered a lot of telephony modernization projects which [we] would not [have] be[en] able to complete without such important part as Cisco BE6K - a key element in any modern collaboration solutions.
  • Implementation and integration.
  • Powerful collaboration engine.
  • Trusted and secure solution.
  • Licensing need to be simplified.
BE6K [is] well suit[ed] for all organizations and enterprises which need [their] own telephony and videoconferencing solution. Whether it is government or business customers, in modern day we all need professional and high quality solutions for collaboration especially in days of COVID-2019 pandemic, when demand of collaboration solutions raised greatly.
In general, BE6K [is] very handy if you think about upgrad[ing] [your] telephony solutions and implement[ing] new collaboration solutions.
Each our customers [that] use BE6K highly evaluated all benefits of this platform especially its multi-functionality - all-in-one solution.
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We evaluated Cisco Business Edition 6000 for one of our office outside US, which needed migration to Cisco UC. This eliminates the need to have multiple servers and applications can be housed on a single server
  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
  • Limitation of the number of users supported on the platform.
  • Limited number of UC applications that can be run, even though the server has the capacity.
  • Thin Provisioning is not supported.
Cisco Business Edition 6000 (BE6000) is well suited for environments where we have less than 1000 users, and mostly for remote offices needing hybrid cloud deployment.

It is less suited where there are more than 4 UC applications needed, and will need to go to Cisco UCS solution other than the Cisco BE 6000.
Cisco Business Edition 6000 (BE6000) has backing and support from Cisco TAC, and Cisco has the best support in the technology market, not only for the Cisco Business Edition 6000 (BE6000) but also for all the network and collaboration domains.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by all of the employees on campus. It gave us unified communications for a lower price than continuing to upgrade our Mitel system.
  • It is very flexible in its configuration.
  • Very scalable.
  • It has been very reliable.
  • Easy to upgrade.
  • Reporting options could be better and easier to use.
  • It would be nice to be less complex.
It works well for us. We have 583 phone extensions or devices deployed. It is nice that we can put the same extension on multiple phones, rather than having to create a phantom extension, then add the DSS busy lamp to the phone. Employees love the voicemail to email integration. They would not live without it going forward.
It is has been better than normal the Cisco support experience when I call the voice team.
Mauro Osvaldo Sepulveda Gutierrez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using this solution for over five years. We are very satisfied with its performance. BE600 is a great solution for corporate telephony systems; it allows us to have the entire corporate telephony on a single device. We have the integration with Active Directory for user management and it works pretty well. The solution is very complete because you can have the voicemail infrastructure on the same device. The performance of the solution is very good; it never crashes and is always up.
  • Device performance.
  • Integration with multiple vendors.
  • Quality of voice and video.
  • User management.
  • Pricing.
  • You need serious training to know how to configure it.
The Cisco Business Edition 6000 is an excellent option when you want to centralize your telephony infrastructure; you will only need a good VPN connection to the server from each site and this solution will work very well. The bandwidth that calls consume is not relevant.
If you have some devices from other vendors and handle SIP, you can stay with those devices because BE6000 can handle the integration for 3rd party SIP devices. If you need to improve business process agility and drive innovation, this is a recommended option.
July 02, 2018

Cisco BE6000 Review

Eric Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Several locations in my organization have been using a Cisco BE6000 to provide voice services locally. These appliances are very convenient to deploy for small businesses and remote locations that are not connected to a larger enterprise system. They can be a self contained solution providing multiple services all in one package.
  • Flexibility of configuration
  • More cost effective to deploy at small to medium size locations
  • Great support
  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
We deployed the BE6000 at some small sites that were not well connected to the rest of our enterprise network to provide local voice services. The appliance was easy to deploy and configure for the use case. We even set up SIP trunking between the remote systems and our main enterprise system.