Cisco Business Edition 6000 (BE6000) Reviews

24 Ratings
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Score 9.7 out of 100

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May 19, 2021
Felipe Santos | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
We hired the solution with the Cisco 8x5NBD Smartnet. It has good support and a warranty that covers firmware updates, telephone support, and replacement of parts/equipment in case of defects and problems. Cisco is exceptional and has a differentiated and fast service level, always solving doubts and solving problems.
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March 03, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

9
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
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February 18, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
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April 29, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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9
Cisco Business Edition 6000 (BE6000) has backing and support from Cisco TAC, and Cisco has the best support in the technology market, not only for the Cisco Business Edition 6000 (BE6000) but also for all the network and collaboration domains.
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September 20, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

8
It is has been better than normal the Cisco support experience when I call the voice team.
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Cisco Business Edition 6000 (BE6000) Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.6
Multi-level Interactive Voice Response (IVR) (6)
8.2
User templates (6)
7.7
Call reports (4)
6.8
Directory of employee names (6)
8.8
Answering rules (8)
8.4
Call recording (5)
8.2
Call park (7)
8.2
Call screening (8)
7.1
Message alerts (7)
7.2
Video conferencing (7)
8.3
Audio conferencing (7)
9.0
Video screen sharing (1)
8.2
Instant messaging (5)
8.9
Mobile app for iOS (6)
8.0
Mobile app for Android (6)
8.0

What is Cisco Business Edition 6000 (BE6000)?

Cisco Business Edition 6000 is a solution for collaboration for midsized businesses. Cisco Business Edition 6000 is a presented by the vendor as an all-in-one solution that solves complex communications challenges for business with up to 1,000 employees that allows employees to connect with co-workers, customers and business partners from anywhere at anytime.

Cisco Business Edition 6000 (BE6000) Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing
Has featureInstant messaging

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Cisco Business Edition 6000 (BE6000) Downloadables

Cisco Business Edition 6000 (BE6000) Competitors

Comcast Business VOIP (VoiceEdge), Zoom Phone, GoToConnect (formerly Jive)

Cisco Business Edition 6000 (BE6000) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Business Edition 6000 (BE6000)?

Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.

What is Cisco Business Edition 6000 (BE6000)'s best feature?

Reviewers rate Audio conferencing highest, with a score of 9.

Who uses Cisco Business Edition 6000 (BE6000)?

The most common users of Cisco Business Edition 6000 (BE6000) are from Enterprises and the Information Technology & Services industry.