Cisco Finesse Reviews

3 Ratings
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Score 8.1 out of 100

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January 16, 2020
Arturo Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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It is a work tool that we have for our sales department, since it is a sales call center, and it helps us to log our agents and interoperability with customers.
  • Multifunctional.
  • Intuitive tool.
  • Integration with third-party applications could be better.
  • Integration with mobile application.
Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
We have hardly had any problems, but the attention provided when we need support has been very fast and effective.
Read Arturo Lopez's full review

Feature Scorecard Summary

Agent dashboard (1)
9
Validate callers (1)
9
Outbound response (1)
9
Call forwarding (1)
9
Click-to-call (CTC) (1)
8
Warm transfer (1)
8
Predictive dialing (1)
8
Interactive voice response (1)
10
REST APIs (1)
10
Call scripts (1)
10
Call tracking (1)
10
Multichannel integration (1)
8
CRM software integration (1)
10
Inbound call routing (1)
10
Omnichannel inbound routing (1)
8
Recording (1)
10
Quality management (1)
10
Call analytics (1)
10
Historical reporting (1)
8
Live reporting (1)
9
Customer surveys (1)
10
Customer interaction analytics (1)
9

What is Cisco Finesse?

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.
Categories:  Contact Center

Cisco Finesse Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Finesse?

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.

Who uses Cisco Finesse?

The most common users of Cisco Finesse are Mid-size Companies from the Computer Networking industry.