Question 1

What is Cisco Finesse?

Accepted Answer

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.

Question 2

What is Cisco Finesse's best feature?

Accepted Answer

Reviewers rate Click-to-call (CTC) and Multichannel integration highest, with a score of 8.9.

Question 3

Who uses Cisco Finesse?

Accepted Answer

The most common users of Cisco Finesse are from Enterprises (1,001+ employees).