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It is a work tool that we have for our sales department, since it is a sales call center, and it helps us to log our agents and interoperability with customers.
- Multifunctional.
- Intuitive tool.
- Integration with third-party applications could be better.
- Integration with mobile application.
Cisco Finesse Scorecard Summary
Feature Scorecard Summary
What is Cisco Finesse?
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.
Categories: Contact Center
Cisco Finesse Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |
Frequently Asked Questions
What is Cisco Finesse?
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.
What are Cisco Finesse's top competitors?
Cisco Webex Contact Center, Cisco Unified Contact Center, and Genesys Engage (formerly PureEngage) are common alternatives for Cisco Finesse.
Who uses Cisco Finesse?
The most common users of Cisco Finesse are Mid-size Companies from the Computer Networking industry.