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Cisco Finesse

Cisco Finesse

Overview

What is Cisco Finesse?

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's…

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Recent Reviews

Calling made easy!

8 out of 10
May 20, 2021
Incentivized
Cisco Finesse is used across our entire Customer Support organization at HubSpot. It is an essential part of our business as it connects …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Call tracking (6)
    8.3
    83%
  • Outbound response (6)
    8.1
    81%
  • Inbound call routing (6)
    8.1
    81%
  • Agent dashboard (6)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Cisco Finesse?

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an…

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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

8.4
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

8.3
Avg 8.2
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Product Details

What is Cisco Finesse?

Cisco Finesse Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.

Reviewers rate Call forwarding highest, with a score of 9.1.

The most common users of Cisco Finesse are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(24)

Attribute Ratings

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
  • While adding skill group to the agent a direct find and assign button should be there.
  • In [the] case of multiple skill groups to be added there is a chance of ambiguity [and] different colour code can be used to distinguish.
  • User interface can be improvised.
May 20, 2021

Calling made easy!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a detailed summary of all reps available across our Global Support Team.
  • Extremely user friendly.
  • Integrates seamlessly with our ticketing platform.
  • A bit buggy at times, will set reps to unavailable unknowingly.
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