Cisco Finesse Reviews

1 Ratings
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Score 9.0 out of 100

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Feature Scorecard Summary

Agent dashboard (1)
9
Validate callers (1)
9
Outbound response (1)
9
Call forwarding (1)
9
Click-to-call (CTC) (1)
8
Warm transfer (1)
8
Predictive dialing (1)
8
Interactive voice response (1)
10
REST APIs (1)
10
Call scripts (1)
10
Call tracking (1)
10
Multichannel integration (1)
8
CRM software integration (1)
10
Inbound call routing (1)
10
Omnichannel inbound routing (1)
8
Recording (1)
10
Quality management (1)
10
Call analytics (1)
10
Historical reporting (1)
8
Live reporting (1)
9
Customer surveys (1)
10
Customer interaction analytics (1)
9

About Cisco Finesse

Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.
Categories:  Contact Center

Cisco Finesse Technical Details

Operating Systems: Unspecified
Mobile Application:No