Name: Cisco Unified IP Phone 6900 Series
Rating: 7.1 (23 reviews)
Author: Cisco

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

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CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

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Talent Management

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Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

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Survey & Forms Building

Web Analytics

Marketing

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Intelligent Virtual Assistant

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Sales

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Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

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Veterinary

Vertical-Specific

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OpenVoice

Cost-Effectiveness: Several users have praised the Cisco Unified IP Phone 6921 for its budget-friendly communication costs, indicating that it offers a good value proposition and helps save on expenses over time. They appreciate not only the initial affordability but also the economical nature of using the phone in their daily communication needs.

Ease of Use: Reviewers consistently highlight the user-friendly nature of the phone, mentioning its intuitive operation, minimal learning curve, and overall simplicity in daily use. For instance, users find navigating through menus and accessing features straightforward, enhancing their overall experience with the device.

Communication Quality: Customers appreciate the excellent voice and video quality provided by the Cisco Unified IP Phone 6921. They express high satisfaction with clear communication, emphasizing the importance of reliable audio and visual transmission in their interactions. Users often mention instances where crystal-clear sound during calls or sharp video display while conferencing has positively impacted their professional conversations and collaboration efforts.

Lack of Webex Compatibility: Users have expressed dissatisfaction with the absence of Webex compatibility, stating it as a necessary feature that is missing. They have highlighted the inconvenience of not being able to seamlessly integrate their phone with this widely used platform.

Absence of LCD Screen: Some users have found the lack of an LCD screen on the phone to be a drawback, highlighting it as a crucial feature that they expected. This absence has been noted to impact user experience and ease of accessing information on the device.

Limited Functionality and Network Adapters: Customers have mentioned that the phone's functionality is limited and suggested the need for more network adapters, indicating room for improvement in these aspects. The perceived lack of functionality has hindered users from fully utilizing the device's capabilities.

Lifesize is a web conferencing platform focused on making video conferencing systems and video conferencing apps work well together, while still being easy-to-use.  Their platform incorporates web conferencing software with meeting room devices and wireless screen sharing.

Plus

Standard

Lifesize Video Conferencing

Cisco Unified IP Phone 6900 Series

Conference Phone

Telecommunications

Groupe TVA

Tehnicien entretien

Likelihood to Recommend

Availability

Performance

Usability

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Cisco (NASDAQ: CSCO) enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 65,225 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies.

Microsoft Teams

Adobe Audition

OBS Studio

Cisco Unified IP Phone 6900 Series 2022-01-29 05:38:55

Collaboration Engineer

Cisco Unified IP Phone 6900 Series 2023-10-24 17:38:40

Cisco Room Series

Cisco IP Phone 7800 Series

Cisco IP Phone 6800 Series

Cisco Webex DX80 (discontinued)

Voice Specialist

Cisco Unified IP Phone 6900 Series 2021-12-07 05:31:14

Cisco Unified Contact Center

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Border Element (CUBE)

Cube

Chief Contact Center and Collaboration Architect

Cisco Unified IP Phone 6900 Series 2020-12-08 08:58:06

Cisco Jabber

Cisco Unified IP Phone 6900 Series 2021-12-02 11:03:46

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Color options

Not user friendly

Not supported

Ip phone

Voice quality

Quality audio

Learning curve

High quality audio

Small learning curve

Easy to manage

High definition

Easy to use

Video quality

Home

Conference Phone Systems

Cisco Unified IP telephony is quite practical and strong in terms of security. It is a very friendly tool. There are competitively priced IP phones on the market, but Cisco provides a practical library for configuration and technical support.

Cisco Unified IP Phone 6921 also has a screen, making it more personalizeable
User friendly, cost effective
Hearing-aid compatible

Color options
The phone could be a little smaller
The cord can be improved

Lower power consumption
Voice quality
Recyclable and reground plastics

Cisco Unified IP Phone 6900 Series have good prices and good communications standards

OBS Studio, Microsoft Teams, Adobe Audition

Live Production Coordination
Guest & Talent Communications
Master Control & Technical Support
Newsroom Operations

We’ve set up dedicated extensions for real-time communication between control rooms and field reporters, acting as a direct, always-on hotline during live broadcasts.
IFB (Interruptible Foldback) Backup
When our primary IFB system has issues, producers and directors can use the phones to feed last-minute instructions to on-air talent, ensuring seamless live communication.
Remote Studio Call Routing
We’ve configured phones to automatically forward key calls to mobile devices or remote locations, keeping our production teams connected even when they’re out covering a story.

Integration with Broadcast Automation Systems – We could integrate the phones with our automation systems to trigger automated actions (like lighting changes or graphic updates) directly from the phones, adding more flexibility to live broadcasts.
Cloud-Based Call Recording for Content Review – We could set up a system where all calls related to broadcast planning or coordination are automatically recorded and stored in the cloud, making it easier to review conversations during post-production.

If we had to do it again, we’d probably spend more time testing different models in real scenarios before making a final decision. While the 6900 Series met our needs, getting more hands-on feedback from end users earlier in the process could have helped us fine-tune our choice even more

Change management was a minor issue with the implementation

Compatibility with Existing Systems – Some older communication tools had minor compatibility issues with the new phones, which caused delays in full deployment.
User Adaptation – While the phones are user-friendly, some staff members took a little longer to adapt to the new features, particularly with call management and voicemail systems.

The ease of learning the Cisco Unified IP Phone 6900 Series without formal training largely depends on the user’s familiarity with similar devices and the complexity of the features they need to use.

Prioritize QoS (Quality of Service) – Ensure your network prioritizes voice traffic to avoid latency or dropouts during live broadcasts.

Use VLANs for VoIP Traffic – Segment VoIP traffic using dedicated VLANs to improve security and performance.

Some - we have done small customizations to the interface

Aside from the basic interface customizations, we have also made a few adjustments to improve the user experience in our broadcast environment Call Handling Settings, Personalized Ringtones &amp; Alerts

No, we did not purchase premium support. While the standard support has been sufficient for most of our needs, we haven't encountered issues that would justify the additional cost of premium support. Our in-house team is capable of handling most troubleshooting and setup tasks, and we rely on Cisco's documentation and online resources for more complex issues.

One instance where Cisco provided exceptional support was during the initial installation of the Cisco Unified IP Phone 6900 Series. We had some challenges with network configuration to ensure seamless integration with our existing system. The Cisco support team walked us through the entire process, providing clear and precise instructions, which helped avoid any downtime.

Call Handling – The call management interface is intuitive, allowing users to easily make, receive, and transfer calls with just a few button presses, which is crucial during live production where quick responses are needed.
Directory Access – Searching for and dialing contacts from the corporate directory is seamless, saving time for our team when they need to reach specific people quickly.

Call Parking/Unparking
Customization of Softkeys
Conference Management on Larger Calls

Cisco Unified Communications Manager (CUCM)
Microsoft Teams

Broadcast Control Systems
Advanced Call Analytics & Monitoring Tools

File import/export
API (e.g. SOAP or REST)
AppExchange or similar marketplace

lan Your Network Architecture – Before integrating with other systems, make sure your network infrastructure is set up to support VoIP traffic, especially in environments like live broadcasting. Prioritize Quality of Service (QoS) to avoid dropped calls or delays during critical moments.


Start with Core Systems – Integrate first with your Cisco Unified Communications Manager (CUCM), as it will ensure basic functionality and call routing is in place. Once that’s solid, then you can move on to integrating with more specialized systems like broadcast control or video conferencing tools.


Understand API Capabilities – If you’re planning to use APIs (REST or SOAP), it’s crucial to understand what Cisco’s API documentation offers and any potential limitations. Some integrations might require custom development, so ensure you have the necessary technical resources on hand.

Test Before Full Rollout – If you can, request a pilot program to test the phones in your specific environment before a full deployment. This can save a lot of headaches in the long run by catching any potential issues early.

Enhanced User Experience
Improved Network Performance
Centralized Management

Enhanced Audio Quality
Increased User Interface Options

A low-cost IP phone that is used in school classrooms or hospital patient rooms to avoid using analog devices and having to maintain unnecessary pot lines.

Low-end IP phone
Better then analog device
Easy to manage and maintain

Not webex compatible
Needs an LCD screen
Limited functionality

Low cost, so high ROI
Allows us to not use a VG or any other analog device
Easy management

Cisco 6900 are widely used for several companies, most of the implementations I did in my whole career working with Cisco devices used those devices, they are very stable with less need of maintenance, address most of the features that can be used on Cisco IP telephony system and can even control some of the video systems. Due to the broad amount of models, it can be used for several types of [users] from the most simple to the most complex use[.]

All types of calls
very stable
small learning curve

[Excellent] call quality
Stability
Quick learn to use

The devices are already being discontinued[.]
Some are already not supported[.]
Will be in end of support soon[.]

Cisco IP Phone 6800 Series, Cisco IP Phone 8800 Series, Cisco IP Phone 7800 Series and Cisco Webex DX80

Cisco Unified IP Phone 6900 Series

Overview

What is Cisco Unified IP Phone 6900 Series?