Cisco IP Phone 8800 Series Reviews

15 Ratings
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Score 9.1 out of 100

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Reviews (1-6 of 6)

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August 11, 2020
Jeremy Shupick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use the 8841 and the 8845 Cisco IP Phone, and we use them across our whole organization. The 8841 is perfect for those locations where you don't need a camera and the 8845 is perfect with the camera to be able to see the other person. We are now able to join Webex meetings with our Jabber controlling our 8845 and the Webex meeting shows up on the desk phone. Now, granted, this is good for just video conferencing and not screen sharing as it is a small screen to try and see screen sharing.
  • Video is clear on 8845
  • Able to re-configure line buttons
  • Button layout
  • Able to use with Webex Cloud setup
  • 8841 should have the same angle screen as the 8845
  • Background/Wallpaper is hard to get right with the B/W auto selection of font.
  • Issue with Hunt Group Queue and Chiming (Cisco TAC working on it)
I think the Cisco IP Phone 8800 Series is suited for anywhere, granted you choose where to put an 8841 (non-camera) and 8845 (camera) phone. Sometimes it is hard to get people used to the camera. Once they are, they can't live without it! I do still have some users that choose the 8841 over the 8845, but I prefer them to get used to the 8845.
There is always room for improvement with support, but Cisco support has been good to me over the years. Being able to call or submit online TAC cases makes it so I can get my issues or questions answered faster. They have even added the TAC bot for TAC cases to get to support even faster through Webex Teams!
Adding video to a call with an 8845 camera phone to someone in another state makes it nice when they need to show you something that is not remote-able via the PC. They just hold it up to the camera! Once a user makes the leap to a Cisco 8845 camera phone they wonder why they didn't do it sooner.
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June 03, 2020
Joshua Baever | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Currently it is only being used by my department but we are looking at it and evaluating it to be used across the company. Though this model might only be used by Executives and their EA's in the end because it's kind of a fancier model. It has great features and the ease of use that it gives to the user is fantastic. The interface is simple and intuitive and because of that it solves the need to train the user to use it. It just come naturally.
  • Setup, ease of use and management.
  • Voice quality on calls in top notch, with the handset or speakerphone.
  • The camera with video is seamless and fluid and actually a great addon to this device.
  • There are some more advanced features that are not explained very well. Just took some digging to figure out and we don't think many will use them so we aren't training on them.
Wherever you require a desk phone. But at the same time are looking for a simple, single user video experience. This device just fits all the needs. Also, if you are looking for something that is easy to setup and configure from the administrator side then this model is a great choice. And you even get color options! Hey, it may only be gray and white but at least its something, right?
We have a support contract that keeps us in touch with Cisco on a weekly basis and we get our problems looked at and resolved and they have trained experts in each of their products and are never afraid to pull them in to the support discussions. We also have gotten great help on getting the products up and running with the best configuration from the start. And they do have set update schedules and communicate those well.
Honestly the biggest thing that I noticed was that video became a non-thought. Like it was just there, it worked, I didn't have to setup the camera or anything so I found myself using it more naturally. And since it was a Cisco phone of course it was beautiful and fluid and overall a great experience that as we move towards a video-first business model I hope this phone will help make the transition easier.
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June 03, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are starting to use the Cisco 8800 Series phones across our organization. They provide a gigabit switch in the phone to extend gigabit network to the desktop. The majority of the phones deployed are the 8811 and 8841. We have a few 8851s deployed for those that need the added feature to use a Bluetooth headset.
  • Bright clear display.
  • Gigabit switch to desktop.
  • 8851 is Bluetooth enabled.
  • 8861 is both Bluetooth and WiFi enabled.
  • No cons at this time.
The Cisco IP Phone 8800 Series is a good desktop phone end point. They are powered by either POE or an optional power brick. With the Express Gateways configured, the 8800 Series phones can connect back into the network without an external VPN on the remote network by utilizing the built in VPN service through the Express Gateway. This enables them to be deployed anywhere.
Cisco support is one of the best, both responsive and knowledgeable. Smartnet is affordable and provides access to the support that is needed.

The Cisco 8800 Series end points provide clear calls that make our meetings and interactions with others productive.
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April 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use Cisco 8845 (video) and Cisco 8851 (non video) phones across the enterprise for all departments, for various departments, standardized for the Cisco 8800 Series phones.
  • Cisco 8845 Video phones are very helpful for interactive one-to-one calls, without needing a video bridge for video calls.
  • Cisco 8851 phones have USB port and can be used to connect the USB headsets and easy for use.
  • Proximity on Cisco 8800 series phones are a useful feature to pair smartphones via Bluetooth and answer smartphone calls via Cisco phones and connected headset.
  • Cisco 8800 series phones are plagued with a clicking sound issue and almost makes phone unusable, hope this is addressed.
  • Have all in one firmware for registration to Cisco CUCM as well as Third Party Call Control such as Cisco Webex Calling, Ring Central, Genesys.
  • Option for end user to add custom wallpaper easily.
Cisco IP Phone 8800 Series is a great phone and suits all the desk phone requirements. These are less suited for public space/conference room requirements.
Our users and admins have been very happy with Cisco 8800, easy to set up and register, lots of video and voice calling flexibility, multi line, expressway support for registration (VPN less remote support) and works well with any call control solution as SIP device ( with supported Firmware).
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November 19, 2019
Samuel Hadid | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Cisco IP Phone 8800 is used for telecommunication purposes in the company, runs perfectly on Windows 10. Some services are controlled through a console which reliefs a bit the old ways to manage telecommunication devices or networks. Signal is clear and connections are fast enough for large enterprises. Set up is also pretty simple for end users once the backend work is completed.
  • Flawless connection
  • Simple mgmt.
  • Simple set up
  • Integration with other services
  • Refresh options
  • Some intrusive features
Cisco IP Phone 8800 Series and other versions work pretty good for large-scale architectures, probably for small environments too. Works almost exactly as a physical Cisco desk phone, though you obviously have some extended configuration options. A good feature is that most ring tones are kept from old versions (including physical phones) that gives it a retro feeling.
Customer service was always very polite and attentive, also support would always be available to help and work through outages/incidents that appeared. I wasn't totally involved in incident response procedures but in general service was always steady and resumed quickly in case of outages. In total time I've used it I've known of 3 outages.
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November 21, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Cisco IP Phone 8800 Series is being utilized across the organization. Since we have numerous offices within the state and across the nation, the Cisco phone allows employees reliable and ready access to each other 24/7. Cisco also provides for conference and video calling which further keeps employees and supervisors connected.
  • 100% reliable internet and phone access 24/7.
  • Video conferencing keeps co-workers and supervisors connected across the miles which improves morale when being available in person is not an option.
  • IP connectivity also ensures all networking equipment maintains speedy access and immediate email communications across the organization.
  • Cisco IP Phone 8800 Series has been extremely productive for our organization and there are no concerns at this time.
Cisco IP Phone 8800 Series is best suited for large organizations (1K+ employees) with locations across the nation. When frequent travel is not always available and supervision of satellite offices must be done remotely, Cisco keeps the organization connected. It also allows for improved IP connectivity in remote areas where local providers are less reliable.
I do not recall receiving much support on features and capability from Cisco when 8800 Series was implemented in our organization. It's difficult to know if that was because a request for such was not made, or only offered to a few. It would still have been helpful to have a helpline included in the phone that would allow for calls to Cisco techs for additional guidance.
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Cisco IP Phone 8800 Series Scorecard Summary

What is Cisco IP Phone 8800 Series?

The Cisco IP Phone 8800 Series is presented by the vendor as a great fit for businesses of all sizes seeking secure, high-quality, full-featured VoIP, where select models provide affordable entry to HD video and support for highly-active, in-campus mobile workers. The series provides deployment options for on premises, cloud, and Cisco pre-approved third-party UCaaS providers.
Categories:  Conference Phone

Cisco IP Phone 8800 Series Video

The latest Cisco IP phones reduce regulatory compliance risks and provide the latest technology with the option to be on-premises or cloud.

Cisco IP Phone 8800 Series Competitors

Avaya, Mitel, Cisco

Cisco IP Phone 8800 Series Technical Details

Operating Systems: Unspecified
Mobile Application:No