Reviews (1-25 of 101)
- As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
- Easy to collaborate from any device (mobile and personal computers). Multiplatform.
- Administrators able to customize the application's features as much as they need.
- Easy to integrate with Active Directory and Outlook. Unique user and password.
- Voice calls and messaging completely secure.
- Persistence chat for mobile.
- Look and feel could be better than currently is.
- Not many emoticons are available in the standard way.
- Give the chance to the end users to upload the contact photo.
carry out the messaging but it is equipped with many other features and we are
taking their full advantages. Now the attachment of the URLs is not at all
difficult. Through Cisco Jabber I am capable of calling my team members at any
part of the world thus remote working is very much convenient for us now.
- Cisco Jabber is my necessity to accomplish my everyday tasks. It helps me to better communicate with my team, even being away from the office does not make any difference.
- This tool keeps me active all the time and through this channel, I can better guide my team about the ongoing projects.
- Now we feel more collaborated with one another.
- It is a complete tool with advanced kind of features and functions, I really love the way it works and provides amazing services.
- I have some issue about the reporting. It does not give clear idea about the whole day working of the team but I have to figure out separately what my team was up to and this makes it a complex tool if I want to relay on it as an analytical tool.
- Its customer support is lazy and does not resolve problems properly. Overall they take much of my time.
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
To this point our user community that has already been given access to the platform is very satisfied with the capability to communicate with the tool. Many users have commented to us that they wish we had provided this capability quite some time ago. Many users were aware that the product existed based on past experience with another employer or just as a matter of having researched the available tools for collaboration that are currently popular.
- The Cisco Jabber client allows a user the flexibility of location while still being available to anyone for collaboration and communication. No longer tethered to a desk to take calls. This is a huge benefit in my mind
- Cisco Jabber also provides presence and availability status without even needing to actually call or send a message to someone to determine availability. This saves a ton of time from wasted effort trying to find someone and learn if they are available to collaborate.
- When configured correctly Cisco Jabber can also be integrated with some calendaring systems to automatically update the status of a user.
- There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
- Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
- Secure and professional instant messaging app
- Collaboration becomes easier for colleagues
- Less onsite visits to customers for some cases
- Video transfer could be improved as we receive latency related complaints
- From our colleagues sometimes
- Cisco Jabber can do both Voice and Video calls
- Cisco Jabber is used to transfer files between users
- It is used to check voice mails over the computer
- Cisco Jabber have the ability to go cross platform as its available on Mobiles,tablet pc and Desktop/laptops
- Cisco Jabber can be used for scree sharing hence you can present a meeting over it
- Cisco Jabber can search the LDAp directory for your organization users and get there information
- Cisco Jabber for doing IM needs and extra server in the envoirnment which is IM&presence server. So its not a single server solution.
- It has dependencies like Active directory for database search and login. If Actve directory goes down users cant login.
- If you want to connect Cisco Jabber outside the premises you will need extra servers like cisco Expressway or a VPN connection.
- Customizable current status.
- Lively emojis.
- Great audio call quality.
- End to end decryption of messages.
- Outdated UI.
- Unable to share large files.
- Unable to send message to a person who is offline.
- Search within conversation is not great.
- It has a non-intrusive footprint on the desktop, taking up very little desktop space when not in use.
- You can dial extension numbers or easily search by partial names to find someone that you need to talk to. The interface is very well thought out and functional.
- Very reliable. You can deploy redundant expressways and they can even be geo-diverse to provide a constantly available service.
- Having more flexibility on what device gets the ringer sound would be nice. Maybe the issue is with Windows, but it would be nice if the laptop speaker was used as the ringer for incoming phone calls.
- We use Microsoft Teams for collaboration and it would be nice if Cisco Jabber could see that I'm using Teams and not interrupt me with an inbound phone call.
- The ability to personalize ringtones for different callers would be handy. That way you could hear that someone important was calling.
- The quality of audio and video is profoundly excellent.
- Highly convenient and can readily be utilized from any device.
- Messages and calls are end-to-end encrypted and secure.
- Its features are highly flexible and allow customization.
- Absence of diverse kind of emoticons.
- Its customer support team is non-responsive.
- With a large number of people, it gets quite confusing.
- Broader device and platform support compared to its competitors in the market
- Secure and more business focused unlike social media services
- Ability to control Webex meetings and allows to move from instant messaging to a Webex meeting instantly
- Apple watch notifications sudenly disappears sometimes, it has a synchronisation problem
- Instant messaging and calling facilities.
- Share screen while on call to get more connected.
- Allows multiple users to be connected via chat.
- Allow sharing screenshot in group chat.
- Some times screenshot does go to other users.
- Call drop issue some times.
2. Access other employee users' machines through Cisco Jabber.
3. Group chat.
4. Custom status update feature.
5. Video call availability.
- Its a internal business chat service provider to connect the people of the organisation.
- We can share the screen, small files, images etc.
- Can the status of the Cisco jabber as per the schedule with in the office timing.
- Additional features are like It also remind you connect if you have any Webex meeting.
- It secure the data into the local system which make your data insecure.
- Video sharing connectivity works very low in Cisco Jabber.
- Not be to connect group call while you are connected in the group chats.
- While connect the system with the VPN, Cisco Jabber works very slow most of the time.
- Easy messaging interface.
- Video calls with colleagues is easy.
- File sharing and screen control.
- Historic chat functionality should be there.
- Option to schedule a meeting should be there.
- Mobile app can be improved like Webex Teams.
- Ease of making/receiving calls via laptop.
- Managing address book and call log.
- Can remain logged in anytime you are online.
- I haven't tried video calling in Jabber, since we also use Cisco Teams for con calls but I imagine these would work just as well.
- Chats in Jabber are easy to use.
- Video calls are smooth with no quality issues.
- Screen sharing for taking and giving support is very well.
- Integration with MS Outlook and hence causes status issues.
- Historic chat functionality is missing.
- Calendar integration with MS Outlook.
It is useful in today's scenario like everywhere we need to do work from home model and no need to stick around physical phone.
Jabber provide us chat services as well as calling services. It was basically designed as alternative to Skype for Business.
- User friendly interface.
- Security oriented.
- One-way audio mostly over VPN connection.
- Registration failure is sometime hectic to troubleshoot.
- Should have indication wrt weak network to avoid call quality issue during WFH.
The main drawback of Jabber is that we cannot use it over cross external platform i.e. Jabber user can chat with Jabber only (we rarely have other organizations using Jabber). Skype and now Teams is the mostly used platform.
- Cost effective
- Integration with Outlook helps users get informed of coworkers' status and availability.
- Screen sharing feature during meetings.
- Takes up a great amount of bandwidth.
- Slow application reconnection speed.
- No feature like emojis in messaging option.
1. I can share my screen with just one click and a web conference call is also easy to process with the integration to Outlook.
2. The mobile app allows for flexibility to connect to a meeting whenever and wherever.
1. It is time-consuming to check for related talks.
2. The fact that it stores jabber meetings information on the public cloud will lead to data security and compliance issues for large corporations.
- Single and multi user chatting.
- Screen sharing.
- Easy deployment to PCs.
- Free app on top of UCS platform.
- Integrated with Cisco desk and soft phones.
- Slow adoption into WebEx to chat across platforms. Haven't quite made them work together yet.
- Quite buggy after new win10 releases come out for the first few months.
- Great app for calling without having a desk phone.
- When outside the company, Jabber behaves like it is inside the network (without any VPN configured).
- Screen sharing is possible when on a call.
- There is a need for people to take control over remote screens.
- Jabber needs to improve resiliency when a server is down.
- Integration: If you have Cisco collaboration suite, like phone devices, Webex, and so on.
- Mobility: You can take your phone number to wherever it is with the application installed on your mobile device.
- Presence: You can see the status of all your colleagues, if they are in a meeting, if they are on a call, thanks to the presence of the application.
- Old fashioned: They should update the application to make it more modern, add emojis or stickers.
- Memory consumption: It can be a heavy application for mobile devices with low memory. The application is always running in the background.
- File transfer: You can't do a drag and drop of a file to a chat window.
- All in one collaboration tool.
- Can work as soft phone, so no IP Phone is required. Available on Mobile devices.
- Can be used without VPN.
- Corporate directory.
- Messaging is only available within enterprise, it is not persistent.
- Calling does not work behind NAT.
- No push notification on android devices.
- Consume a lot of battery on mob devices.
Cisco Jabber does not suite for non enterprise users since the Messaging functionality does not work as efficiently as WhatsApp for instance.
- Office extension on [your] mobile
- Messaging, voice and [video] calling
- Mobility, work from anywhere
- Integration with IT LDAP services
- [Look] of the app could have been better
- [Takes] time to authenticate when logging in for the first time
- [Sometimes] voice delays [have] been observed
Cisco Jabber Scorecard Summary
Feature Scorecard Summary
What is Cisco Jabber?
Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.
Instant message and presence
Real-time presence information and instant messaging. Users can view the availability of contacts within and outside of their organization.
Business voice and video
Soft-phone features, including HD voice and video, plus desktop sharing.
Access to all of Cisco Jabber’s features while mobile, including video conferencing.
Communicate from Microsoft Office
Access Cisco Jabber directly from Microsoft Office applications. Click to initiate chat, voice or video calls, or multiparty conferences.
Cisco Jabber Video
Cisco Jabber Competitors
Cisco Jabber Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
|Jabber for Desktop||$50.00||Per License|
Cisco Jabber Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry|