The datasheets, manuals, online references, and guides are precise and comprehensive. Cisco Support is responsive and reliable. We never had long resolved incidents. Also no major incidents yet. Their support is also well knowledgeable even on inquiries like licenses.
Meraki support is usually top notch. The are quick to respond and stick with an issue until it is resolved. One of the difficulties I've had with Meraki MRs is the limited ability the customer has in troubleshooting. Much of the more technical aspects of resolution can only be accessed by the Meraki support team, meaning dedicated IT teams are reliant on them when more complicated issues arise.
Getting ahold of support has never really been a problem. They have always been more than willing to talk and work with us. Early on, there were issues with some of the versions of firmware, and it seemed that we would get different answers from different support engineers, but more recently it has improved, and on the rare occasion that we need help, it is readily forthcoming.
The devices are very stable and we have only contacted support once during the last 3 years. They were very helpful and supportive. They troubleshot our problem and finally made an RMA replace our device with a new one. There are also many materials in the knowledge base about these solutions and devices.
Because you have your license activated, you have access to Meraki’s Customer support 7 days of the week, 24 hours of the day. Also you have the warranty of the best suitable APs in case of replacement. Meraki takes care of your network to allow you to get into it softly and confidently.
They run better than Cisco support. All engineers are qualified and know what they're doing. Really quick response at any time of day, all fixed on the fly. As soon as they have access to their hardware they can do all the tasks like an on-site engineer. If hardware is down they can replace in one working day.
The Meraki MR series is an enterprise-grade line of
cloud-managed WLAN access points. Designed for challenging
enterprise environments, the MR access points use advanced
Wi-Fi 6 technologies including MU-MIMO, OFDMA, beam forming
and channel bonding to deliver the throughput and reliable
coverage required by demanding business applications.