Cisco Meraki MX Reviews

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83 Ratings
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Score 9.1 out of 100

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Reviews (1-12 of 12)

Luis Lozada | TrustRadius Reviewer
February 21, 2020

Meraki MX - User friendly firewall

Score 7 out of 10
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Support Rating

10
Anytime I have reached out to support they have always surpased my expectations. They will go the extra mile to make sure the solution is working as designed based on the funcionality of the device. They are not pushy to close a ticket. They confirm and reconfirm that all is working before closing a ticket. Support has no problem answering your questions and explaining what the fix was, or what it can be
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Anonymous | TrustRadius Reviewer
July 27, 2020

Cisco Meraki MX Firewalls Review

Score 10 out of 10
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Support Rating

9
The constant use of the solution, the positive comments from customers, the economic results of the solution, quick response to incidents, quick access to technical support in case of failures, and having control of the network from a user-friendly interface make this solution easy to sell and to make the decision to make it part of the organization's infrastructure.
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Anonymous | TrustRadius Reviewer
April 16, 2020

Meraki MX64 Review

Score 8 out of 10
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Verified User
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Support Rating

9
Depending on your contract/ business SLA requirements it would be advisable to ensure that the unit is all always covered by a valid Cisco Smartnet agreement to ensure you get official Cisco support as soon as you require it. Free Cisco Smartnet agreement also ensures that your unit is covered for hardware component failures as well as providing access to download the latest firmware and security updates that may be required from time to time. There are also many community forums which you can find information about other user experiences, faults and resolutions pertaining to this product.
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Jane Updegraff | TrustRadius Reviewer
September 24, 2019

Meraki MX Appliances are awesome for small to medium-sized business

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

10
I haven't ever had a bad experience with Meraki support. On the few occasions where I wasn't understanding the UI or needed some clarification about what a setting actually would do, I contacted them and they were very quickly able to provide help.

Returns are simple and fast, too. We had to return a defective device one time and they shipped the replacement before we had even un-racked the one that was faulty. Unlike many other vendors, they didn't ask use to a do long list of scripted diagnostics, they just took my word for it that the device was broken and sent out a replacement immediately.
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Anonymous | TrustRadius Reviewer
January 31, 2020

Cisco is not just Cisco.

Score 9 out of 10
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Support Rating

10
24/7 support was always helpful and they didn't mind walking us through issues step-by-step.
Support people are all engineers and super knowledgeable.
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Anonymous | TrustRadius Reviewer
December 11, 2019

Run to get Meraki!

Score 9 out of 10
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Support Rating

10
The one time we had a firewall go down, we had a replacement the next morning and we were back up and running in no time.
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Feature Scorecard Summary

Identification Technologies (15)
8.7
Visualization Tools (15)
8.3
Content Inspection (15)
7.9
Policy-based Controls (15)
8.2
Active Directory and LDAP (13)
9.0
Firewall Management Console (15)
8.8
Reporting and Logging (15)
7.4
VPN (15)
8.6
High Availability (12)
8.6
Stateful Inspection (14)
7.4
Proxy Server (10)
6.7

About Cisco Meraki MX

Cisco Meraki MX Firewalls is a Unified Threat Management (UTM) and Software-Defined WAN solution. As a UTM product, Meraki MX provides content filtering, app-specific traffic control, intrusion prevention, malware protection, and site-to-site VPN that is deployable on hardware or virtually. It also enables firewall management remotely for 24x7 monitoring and accessibility.

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