Cisco Secure Endpoint (formerly Cisco AMP)

Cisco Secure Endpoint (formerly Cisco AMP) Reviews

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Ratings and Reviews
(1-13 of 13)

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Randy Zuehlke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
From our customer service representative to Cisco TAC for technical support, we have experienced fantastic support. Our customer service representative is always responsive and resolves all of our needs. Furthermore, our technical support from Cisco TAC has been great. As an example, we recently had an issue with the Exploit Prevention Engine (Cisco Secure Endpoint has several malware engines) blocking a specific Excel file within our environment. Cisco TAC worked with my staff to identify the issue and resolve it in a timely and effective manner. If a particular issue is not resolved by a technician, it is quickly escalated to higher level support staff.
Score 5 out of 10
Vetted Review
Verified User
Review Source
I've called support a few times and my experience was very poor. The process of opening a ticket is unnecessarily difficult. You are required to speak to multiple people. One person answers the phone and takes basic details, creates the ticket, then you wait for a call back from their engineers depending on how severe your issue is. In comparison to Meraki support where you get help right away after providing them your support passcode, AMP has a long way to go!
Score 8 out of 10
Vetted Review
Verified User
Review Source
TAC responds quickly and well. They also are helpful during health checks in providing a laundry list of ways to improve our utilization of AMP. That said, TAC is a bit of a roll of the dice. About 80% of their agents are helpful, the other chunk are less useful than a Google search.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Cisco's AMP support is pretty good. There were not many occasions where I felt that their engineers were inexperienced or that I had to wait too long for a response. Overall, I received support for items that were even outside of their scope, such as deployment planning and policy management.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Cisco support is honestly never the best and can be difficult and frustrating to work with. I fully understand everything that goes with bringing on new applications or software but to be honest over the years we have got much better support and customer service from other vendors. All in all, easy to use product though so somewhat levels it all out.
Oleksandr Tsapenko | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Like most Cisco products, Cisco Advanced Malware Protection (AMP) for Endpoints has a great knowledge base on Cisco's community portal, but unfortunately the Cisco support team cannot always clearly describe the solution for your issue, especially if it is related to the demo period. Nevertheless, Cisco goes to great efforts to improve your current situation with Cisco Advanced Malware Protection (AMP) for Endpoints support.
Rik Aragoza | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
All cases (albeit minimal) were handled appropriately towards resolution by Cisco's support. Kudos to them!
We only looked at administrator guides and deployment materials for end-user training, as it's only a handful of people in the support team that is working with this application. We also had senior security engineers assisting on the deployment making it a breeze. Administrator and Deployment guides helped a lot, in addition to the support that Cisco provides if needed.

Cisco Secure Endpoint (formerly Cisco AMP) Scorecard Summary

Feature Scorecard Summary

Endpoint Security (7)
77%
7.7
Anti-Exploit Technology (14)
77%
7.7
Endpoint Detection and Response (EDR) (14)
75%
7.5
Centralized Management (14)
86%
8.6
Hybrid Deployment Support (6)
72%
7.2
Infection Remediation (14)
73%
7.3
Vulnerability Management (14)
68%
6.8
Malware Detection (14)
85%
8.5

What is Cisco Secure Endpoint (formerly Cisco AMP)?

Cisco Secure Endpoint (formerly Cisco Advanced Malware Protection [AMP] for Endpoints) offers cloud-delivered next-generation antivirus, endpoint protection platform (EPP), and advanced endpoint detection and response (EDR).

Cisco Secure Endpoint (formerly Cisco AMP) Features

Endpoint Security Features

  • Supported: Anti-Exploit Technology
  • Supported: Endpoint Detection and Response (EDR)
  • Supported: Centralized Management
  • Supported: Infection Remediation
  • Supported: Vulnerability Management
  • Supported: Malware Detection

Cisco Secure Endpoint (formerly Cisco AMP) Video

Cisco Secure Endpoint (formerly Cisco AMP) Downloadables

Cisco Secure Endpoint (formerly Cisco AMP) Integrations

Cisco Secure Endpoint (formerly Cisco AMP) Competitors

Cisco Secure Endpoint (formerly Cisco AMP) Pricing

Cisco Secure Endpoint (formerly Cisco AMP) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Cisco Secure Endpoint (formerly Cisco AMP)'s best feature?

Reviewers rate Centralized Management highest, with a score of 8.6.

Who uses Cisco Secure Endpoint (formerly Cisco AMP)?

The most common users of Cisco Secure Endpoint (formerly Cisco AMP) are from Mid-size Companies and the Education Management industry.