Cisco Unified Communications Manager (Call Manager) Reviews & Ratings 2025

Overview

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call…

Learn from top reviewers

Excellent reliable solution ideally suited to Cisco network users

Rating: 8 out of 10

March 19, 2025

IncentivizedVetted ReviewVerified User

Cisco Unified Communications Manager is a terrific solution for general business communications. It is ideal for midsize businesses, but should be compared to many of the othe...

Verified user

Vice-President

5 years of experience

Is Cisco a true UC player ?

Rating: 7 out of 10

December 19, 2024

IncentivizedVetted Review

We use Cisco Unified Communications Manager as our Internal UC and collaboration infrastructure for our Voice Needs. Cisco Unified Communications Manager allows for an Enterpr...

Asif Hameed

Engineer - Sales

Systems Engineer

Telus

4 years of experience

Cisco Unified Communications Manager

Rating: 10 out of 10

December 6, 2024

IncentivizedVetted ReviewVerified User

I work for Spark NZ which is a Service Provider. We have 20 plus customers using Cisco Unified Communications Manager. It is a solid call control platform which has efficient ...

Verified user

Engineer

15 years of experience

Cisco Unified Communications Manager - the best pbx you can have

Rating: 10 out of 10

February 9, 2024

IncentivizedVetted ReviewVerified User

I actively use Cisco Unified Communications Manager for 6 years in my own company and also deployed it more than 20 times. It is used mainly for registering cisco phones mgcps...

Agshin Aligulov

Team Lead - Information Technology

Unified Communications Team Lead

R.I.S.K. Company

6 years of experience

Cisco Unified Communication Manager

Rating: 9 out of 10

June 9, 2023

IncentivizedVetted ReviewVerified User

We have around 5000 registered endpoints. It is used to register the softphones for both contact center users, office users.

Verified user

Engineer

10 years of experience

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Awards

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Pricing

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Cisco Unified Communications Manager (Call Manager)

N/A

Unavailable

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

34 people also want pricing

Alternatives Pricing

NetFortris (discontinued)

N/A

Unavailable

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

Ooma Office

$9.95

per month

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to…

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.6

Avg 8.0

9.5
Hosted PBX
(22) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
5.6
Multi-level Interactive Voice Response (IVR)
(31) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
7
User templates
(41) Ratings
Create and apply batch configurations to multiple users at once
6.8
Call reports
(40) Ratings
Historical call analysis and trending metrics
9
Directory of employee names
(41) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

8.1

Avg 8.4

9.3
Answering rules
(44) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
5.5
Call recording
(28) Ratings
Automatic recording of inbound and outbound calls
9.3
Call park
(40) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.8
Call screening
(37) Ratings
Ability to block numbers or send calls directly to voicemail
7.7
Message alerts
(40) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

8.9

Avg 8.0

9.2
Video conferencing
(32) Ratings
Built-in video conferencing capabilities
9.1
Audio conferencing
(42) Ratings
Audio conferencing credentials for all on the system.
8.3
Video screen sharing
(17) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
9.2
Instant messaging
(20) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

7.2

Avg 8.0

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Unified communications

Call Manager can consolidate communications infrastructures and enable individual users and teams to communicate within its interface. The solution features IP telephony, video, unified messaging, instant messaging, and networking. It also has various features to support mobile and remote workers.

Integrations

Cisco Unified (CM) supports industry communications standards, a range of gateways, and an ecosystem of third-party integrations and solutions plus partners.

Security

Cisco Unified (CM) supports the industry authentication, encryption, and communication protocols. It complies with industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and governments internationally.

Cisco Unified Communications Manager (Call Manager) Integrations

SalesExec

Cisco Unified Communications Manager (Call Manager) Competitors

RingEX

Cisco Unified Communications Manager (Call Manager) Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

RingEX are common alternatives for Cisco Unified Communications Manager (Call Manager).

Reviewers rate Hosted PBX highest, with a score of 9.5.

The most common users of Cisco Unified Communications Manager (Call Manager) are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

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(1-5 of 36)

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Is Cisco a true UC player ?

Rating: 7 out of 10

Incentivized

December 19, 2024

AH

Asif Hameed

Systems Engineer

Telus (Telecommunications, 10,001+ employees)

Vetted Review

Reseller

4 years of experience

Alternatives Considered

Avaya Aura, Avaya Call Center Elite and Avaya IP Office

Cisco Unified Communications Manager is a great competitor to Avaya Aura, whereas both solutions provide the client an Enterprise - Grade UC solution. I would prefer Cisco Unified Communications Manager because most corporate networks run on a Cisco backend core, and assigning CoS/QoS and network configurations are much easier to accomplish when the same network is being used end to end.

Cisco Unified Communications Manager

Rating: 10 out of 10

Incentivized

December 06, 2024

Verified User

Engineer in Engineering

Telecommunications Company, 5001-10,000 employees

Vetted Review

Verified User

15 years of experience

Alternatives Considered

Cisco Unified Border Element (Cube)

Cube is a robust gateway works in conjunction with Cisco Unified Communications Manager for providing PSTN calling facility. Cube is easy to set up and manage and it has lots of security features. SRST is one of the best feature where in case of a network issue with the Cisco Unified Communications Manager, Cisco phones can register to Cube and have redundancy service.

Excellent reliable solution ideally suited to Cisco network users

Rating: 8 out of 10

Incentivized

March 19, 2025

Verified User

Vice-President in Information Technology

Retail Company, 201-500 employees

Vetted Review

Verified User

5 years of experience

Alternatives Considered

Avaya IP Office

I would say it is a tie with IP office. This is also a complex solution that's usually managed by a service provider but offers high quality via phones that are excellent in sound quality and overall reputation for reliability.

Cisco Unified Communications Manager - the best pbx you can have

Rating: 10 out of 10

Incentivized

February 09, 2024

AA

Agshin Aligulov

Unified Communications Team Lead

R.I.S.K. Company (Information Technology & Services, 201-500 employees)

Vetted Review

Verified User

6 years of experience

Alternatives Considered

Avaya Aura and 3CX

Avaya Aure requires lots of system maintenance and requirements. Also, Avaya cm does not have a graphical user interface. Avaya deployment requires lots of VMs and this is not acceptable for a clients 3CX is very cheap but they are very vulnerable to the attacks. Also they can offer from everything but little little