We used it as a …
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- Answering rules (39)8.787%
- Directory of employee names (36)8.686%
- User templates (36)8.585%
- Audio conferencing (37)8.080%
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- Cisco Business Edition 6000 (BE6000)
- Cisco Unified Border Element (CUBE), Cisco Unified Contact Center, Cisco UCS Series, Cisco Business Edition 4000, Cisco Business Edition 7000, Cisco Emergency Responder, Cisco Finesse, Cisco Hosted Unified Communications Services, Cisco IOS, Cisco IP Phone 7800 Series, Cisco IP Phone 8800 Series, Cisco Jabber, Cisco Routers, Cisco UCS Manager, Cisco Webex Calling, Cisco Webex Contact Center, Cisco Webex Meetings and Cisco Webex DX80
1- Great features from the customer's perspective.
2- More stability and scalability for large companies
3- Apple to register many devices from multiple location and create a dialing plan for them.
4- Ease of connecting to voice Gateway and connect external lines.
5- Best controlling and monitoring for the call, local or international.
As far as Mitel, I did an phone system RFP and from a feature set perspective, it appeared to be in line with Call Manager.
- RSA Archer and Qualys Container Security (CS)
- OfficeSuite UC (formerly Broadview)
- Skype for Business (formerly Lync)
The configuration of phones in Cisco feels more robust and thought-out than it does in Genesys, as well.
User administration between PureConnect and CUCM feels like a bit of a wash, maybe with an edge to Genesys with the ability to add custom attributes to users to make it easier to develop unique customizations.
The actual configuration of routing and the dial plan, though, Genesys wins hands-down. Navigating the dial plan in CUCM is a bit of a headache compared to the almost IP-routing-table-like setup that PureConnect employs.