Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

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About TrustRadius Scoring
Score 8.9 out of 100
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Cisco Unified Communications Manager (Call Manager)

Overview

Recent Reviews

Call it CUCM

9 out of 10
May 24, 2021
Cisco Unified Communication Manager is being used by our whole organization across all of our sites. This is the main medium of …
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Call manager that fits the need

8 out of 10
November 15, 2019
Cisco Unified Communications Manager (Call Manager) is the heart of our telecommunications for our organization. We use Call Manager for …
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Awards

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Popular Features

View all 16 features
  • Answering rules (39)
    8.7
    87%
  • Directory of employee names (36)
    8.6
    86%
  • User templates (36)
    8.5
    85%
  • Audio conferencing (37)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Webex Calling?

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based…

What is VirtualPBX?

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

Features Scorecard

Cloud PBX

7.6
76%

Call Management

7.6
76%

VoIP system collaboration

8.1
81%

Mobile apps

7.9
79%

Product Details

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Unified communications
Call Manager can consolidate communications infrastructures and enable individual users and teams to communicate within its interface. The solution features IP telephony, video, unified messaging, instant messaging, and networking. It also has various features to support mobile and remote workers.

Integrations
Cisco Unified (CM) supports industry communications standards, a range of gateways, and an ecosystem of third-party integrations and solutions plus partners.

Security
Cisco Unified (CM) supports the industry authentication, encryption, and communication protocols. It complies with industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and governments internationally.


Cisco Unified Communications Manager (Call Manager) Integrations

Cisco Unified Communications Manager (Call Manager) Competitors

Cisco Unified Communications Manager (Call Manager) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

RingCentral MVP are common alternatives for Cisco Unified Communications Manager (Call Manager).

Reviewers rate Answering rules highest, with a score of 8.7.

The most common users of Cisco Unified Communications Manager (Call Manager) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (152)

Ratings

Reviews

(1-25 of 31)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Simple, all products mentioned were on-premise (that solution I used several years ago) Call manager is a cloud solution without hardware required.
Score 6 out of 10
Vetted Review
Verified User
Review Source
As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications Manager (Call Manager) works extremely well with most Cisco platforms and technologies. So if you are an all-Cisco shop, going with Cisco Unified Communications Manager (Call Manager) for your hardware-based telephony requirements should be an easy decision.
Score 9 out of 10
Vetted Review
Verified User
Review Source
CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote working. It's also a lower cost, because we already have Microsoft Office licenses for other business purposes. CUCM is a very useful program, but it's no longer the best option for us.
May 24, 2021

Call it CUCM

Score 9 out of 10
Vetted Review
Verified User
Review Source
Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the company going.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional services/support that comes along with using any Cisco product.
Javier Alejandro Denacimiento | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Avaya is extremely expensive for a corporate telephony infrastructure, its a product designed for the callcenter so it makes it even impossible to go with it for just corporate telephony.
Cisco Call Manager is not just cheaper but also much simpler to use.
Leonardo Gonzalez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Cisco Business Edition 6000 (BE6000)
Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust and flexible solution that could accommodate additional appliances and services like on premise messaging and collaboration products.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Ujjwal Goel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
All the above products are used with CUCM and CUCM is almost mandatory to use with all the above products. I also use MS Teams and both Cisco and Microsoft products have some pros and cons and Cisco having better tech support, having innovations always ongoing and better featured l always stay ahead in the race.
Benjamín Marrón Rojas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The number one point for which I would choose the Call Manager is because it has a wide level of scalability. You can have it in a company with 200 phones or up to 10000. In addition, Cisco TAC offers excellent support for when there is a disaster or you need to make some integration with an application or system outside the Call Manager.
Steve Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
CUCM can grow to any scale you want. You can have a small amount of users, to tens of thousands of phones to support any size your company grows to. Toll bypass via routing calls over the WAN as well as an extensive Unity voicemail system allows for efficient routing of your calls.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We choose the Cisco Unified Communications Manager (Call Manager) for the following reasons:
1- Great features from the customer's perspective.
2- More stability and scalability for large companies
3- Apple to register many devices from multiple location and create a dialing plan for them.
4- Ease of connecting to voice Gateway and connect external lines.
5- Best controlling and monitoring for the call, local or international.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We've used 3Com/HP VCX before HP pulled the plug. Feature to feature, in some cases VCX did things better than Call Manager. VCX's GUI interface was very simple to navigate. Even over the years, VCX made it easy to train someone as an admin within a day and that person would be up and running.

As far as Mitel, I did an phone system RFP and from a feature set perspective, it appeared to be in line with Call Manager.
Juan Ignacio Zappacosta | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We had a great experience with Cisco IP phone communicator and this was the main reason why this new solution was purchased. Some members were more likely to purchase Skype for Business solutions but in the end, the good experience with Cisco solutions made the difference.
Jane Updegraff | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
I've used CUCM and it's related products for over 25 years but in the middle of that time I managed a network that had hosted voip, so I know the difference. Hosted voip can't do literally everything like CUCM can do, but it's WAY simpler to operate and manage. Plus the end user probably won't even notice the lack of features from hosted voip unless they are very spoiled on a super-sweet setup CUCM implementation like my users are spoiled. Hosted voip is expensive, especially for some small businesses, but CUCM is even more expensive, especially in initial capital and engineering labor outlay, assuming you are putting it on-premise like most of us do. So if you don't need every last feature and if you don't need to keep your communications handing on-premise, then you want hosted voip that you don't have to to manage or maintain.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The lack of support partners for Skype for Business is one of the reasons CUCM stacks up against it. The software itself from MS is not bad, but it's hard to find support. Also, Cisco offers a full-stack solution in the same box, while the Skype for Business architecture is way more complex, and requires at least 4 times more hardware to run what Call Manager does with one. It's important to note that Cisco offers not just the PBX, but also gateways and IP phones all integrated under the same platform and don't need to rely on 3rd parties. That's a huge step ahead of other competitors.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the Capex model that an on-premise solution provides. Once installed, the on-premise switch lets us very flexibly add users without additional cost (except for the phones themselves). Hosted systems charge extra for that. The overall cost of ownership for an on-premise system appears to be less in the long run.
Shawn Dietrich | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ultimately it will come down to the administrator's preference. Cisco has led the market for some time. But Avaya continues to make advancements that are comparable to Cisco. Microsoft is also attempting to break into the market but does [not] have the end to end solution like Cisco.
Score 10 out of 10
Vetted Review
Verified User
Review Source
No other evaluated solutions provided the required scale and availability in combination with the central solution approach. All other solutions required more onsite equipment to provide the same services or had issues to provide services on a global scale
Score 9 out of 10
Vetted Review
Verified User
Review Source
Cisco CUCM hands-down beats Genesys for phone provisioning just because of the supported devices. Cisco handsets are leaps and bounds more consistent to provision and easier to troubleshoot than any phone model currently offered by Genesys directly.

The configuration of phones in Cisco feels more robust and thought-out than it does in Genesys, as well.

User administration between PureConnect and CUCM feels like a bit of a wash, maybe with an edge to Genesys with the ability to add custom attributes to users to make it easier to develop unique customizations.

The actual configuration of routing and the dial plan, though, Genesys wins hands-down. Navigating the dial plan in CUCM is a bit of a headache compared to the almost IP-routing-table-like setup that PureConnect employs.
Andrew Murphy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I inherited Cisco Unified Communications Manager. I walked into a job that it already existed. We then purchased a company that has an Avaya IP Office phone system. I definitely like the Cisco over the Avaya for the control that you have. It's definitely more complex but it's very powerful. I don't have experience working on any other phone systems.