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Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

Overview

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Audio conferencing (39)
    8.8
    88%
  • User templates (38)
    8.2
    82%
  • Directory of employee names (38)
    8.1
    81%
  • Answering rules (41)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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31 people also want pricing

Alternatives Pricing

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5
Avg 8.2

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Unified communications
Call Manager can consolidate communications infrastructures and enable individual users and teams to communicate within its interface. The solution features IP telephony, video, unified messaging, instant messaging, and networking. It also has various features to support mobile and remote workers.

Integrations
Cisco Unified (CM) supports industry communications standards, a range of gateways, and an ecosystem of third-party integrations and solutions plus partners.

Security
Cisco Unified (CM) supports the industry authentication, encryption, and communication protocols. It complies with industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and governments internationally.


Cisco Unified Communications Manager (Call Manager) Integrations

Cisco Unified Communications Manager (Call Manager) Competitors

Cisco Unified Communications Manager (Call Manager) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

RingEX are common alternatives for Cisco Unified Communications Manager (Call Manager).

Reviewers rate Hosted PBX highest, with a score of 9.9.

The most common users of Cisco Unified Communications Manager (Call Manager) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(170)

Attribute Ratings

Reviews

(1-1 of 1)
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Brian Munn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Cisco Unified Communications Manager across our entire organization. This includes 30+ sites and about 1,200 phones and users. This allows for easy four digit dialing between offices and provides organization wide voicemail and instant messaging and presents. The system also allows us to receive calls originating from location and answer from another to provide better coverage between departments and regions.
  • The first strength is this is a VoIP system allowing voice to travel across a data IP network. This makes cabling for phones very easy as the phone will utilize the same network cable that your PC would. This also means less infrastructure to support voice. No need for large PBX systems and closets that hide cabling nightmares.
  • Cisco Unified Communications Manager is a very flexible product. It can be custom configured to best suit your business needs and locations. It can be used as a single tenant or multi tenant system. Each site or office location can be configured separately from others for greater control.
  • Cisco offers a wide range of phone models for various needs and supports many third party SIP phones. There are also multiple ways to integrate with legacy systems during a system migration or when integrating a new company or office.
  • Licensing can be difficult to understand. Cisco has changed licensing models multiple times over the years and determining what modes is best suited for your company can be difficult.
  • Systems backups need some work. If you are in a multi server geographically separated environment backups can be a problem. All servers are included in a backup session and if servers are across a WAN connection all that data is being pulled across the WAN. I would like to see cloud backup or multi location backup options.
  • When phones move between sites/subnets it would be nice to have a feature that could automatically move the phone configuration from one device pool to another so that location specific options are set for the moved phone.
For larger companies that need a VoIP solution, Cisco Unified Communications Manager is hands down the best solution. It will grow with your company and provide many features your users currently need or will ask for. There are options for smaller companies but with these options, there are features that are left out. For some, this may not be an issue but for others, it could be.

Cloud PBX (5)
56%
5.6
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
50%
5.0
User templates
100%
10.0
Call reports
30%
3.0
Directory of employee names
100%
10.0
Call Management (5)
74%
7.4
Answering rules
100%
10.0
Call recording
30%
3.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
40%
4.0
VoIP system collaboration (4)
65%
6.5
Video conferencing
50%
5.0
Audio conferencing
70%
7.0
Video screen sharing
60%
6.0
Instant messaging
80%
8.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
  • A positive impact would be we no longer need any expertise to manage a legacy PBX system and running out of ports for users.
  • A negative impact would be as we grew we found we needed more expertise with Cisco Unified Communications Manager. This required additional training and time.
  • A positive impact is with many of the other applications that utilize Cisco Unified Communication Manager we have a more collaborative user base.
I have not used any other products like Cisco Unified Communications Manager.
Cisco TAC support specialist are very well trained and are responsive. They escalate the issues if need and provide excellent support.
600
All business functions from office staff to field users and everything in between.
2
We have two employees that manage our Cisco Unified Communications Manager. This is not their only function and only accounts for a small percentage of their time. These individuals are network oriented and have knowledge of IP networks and routing.
  • Internal and external communications. (Send and receive phone calls).
  • Internal collaboration with instant messaging and sharing.
  • Remote access has been a big part of our current usage. Being able to have a phone or softphone at home or anywhere you have internet access.
  • Instant messaging and presence is now a staple with our users.
  • Tighter integration with other Cisco products. Webex, Teams, Telepresence.
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Yes
Legacy AT&T PBX
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Analyst Reports
Flexibility. Being able to deploy to multiple locations over a single physical network and allowing users to move around as needed.
I don't believe I would change anything.
  • Implemented in-house
Yes
General office setup was our first phase. We then expanded to remote locations. After this was complete we then started exploring users for many of the options and features available.
Change management was minimal
We first implemented many years ago and change management was not part of our process.
  • Setting up the VoIP gateways. This was a new concept to us and we needed additional knowledge to understand the setup.
  • We implemented this solution when the product was young and at that point there was many bugs. We performed upgrades constantly.
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Yes
Support is part of our contract. We are in a subscription plan and support is included.
No
Cisco has always provided exceptional support whenever I open a ticket. I have used Cisco support many times and have always had great service and knowledable engineers.
  • Cloning or copying of phones to easy setup
  • Nothing specific. This is a detailed system and knowledge of VoIP is needed to understand the setup and functionality
No
Very well designed and plenty of customizable options to get detailed setups.
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