Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

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About TrustRadius Scoring
Score 8.9 out of 100
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Cisco Unified Communications Manager (Call Manager)

Overview

Recent Reviews

Call it CUCM

9 out of 10
May 24, 2021
Cisco Unified Communication Manager is being used by our whole organization across all of our sites. This is the main medium of …
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Call manager that fits the need

8 out of 10
November 15, 2019
Cisco Unified Communications Manager (Call Manager) is the heart of our telecommunications for our organization. We use Call Manager for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (39)
    8.7
    87%
  • Directory of employee names (36)
    8.6
    86%
  • User templates (36)
    8.5
    85%
  • Audio conferencing (37)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Webex Calling?

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based…

What is VirtualPBX?

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

Features Scorecard

Cloud PBX

7.6
76%

Call Management

7.6
76%

VoIP system collaboration

8.1
81%

Mobile apps

7.9
79%

Product Details

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Unified communications
Call Manager can consolidate communications infrastructures and enable individual users and teams to communicate within its interface. The solution features IP telephony, video, unified messaging, instant messaging, and networking. It also has various features to support mobile and remote workers.

Integrations
Cisco Unified (CM) supports industry communications standards, a range of gateways, and an ecosystem of third-party integrations and solutions plus partners.

Security
Cisco Unified (CM) supports the industry authentication, encryption, and communication protocols. It complies with industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and governments internationally.


Cisco Unified Communications Manager (Call Manager) Integrations

Cisco Unified Communications Manager (Call Manager) Competitors

Cisco Unified Communications Manager (Call Manager) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

RingCentral MVP are common alternatives for Cisco Unified Communications Manager (Call Manager).

Reviewers rate Answering rules highest, with a score of 8.7.

The most common users of Cisco Unified Communications Manager (Call Manager) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (152)

Ratings

Reviews

(1-25 of 41)
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RAJESH VENGILOT | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • CUCM has been very cost effective
  • Collaboration between teams have been easier especially for the people working from home
  • User management has been much easier as the System easily integrates with the LDAP
  • Support cost has gone down due to ease of management
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • We would have moved away from Cisco Unified Communications Manager (Call Manager) a long time ago if our business didn't have specific compliance needs that Cisco Unified Communications Manager (Call Manager) solves
  • Code upgrades and the complexities that come with it are Cisco Unified Communications Manager (Call Manager)'s biggest downfall
  • Choice of multiple end points is one good positive about CUCM
  • Jabber is easily the worst IM & Presence that could accompany CUCM
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We previously had a traditional PBX system at each location and Call Manager has allowed us to centralize the administration of our phone systems
  • The ability to have phones "auto-configure" when being plugged into PoE has reduced the man-hours required to deploy new desk phones
  • Being able to configure different "roles" for the application saves us money by having Level 1 support technicians take over some easier tasks that didn't require our Phone Engineer to focus on.
Leonardo Gonzalez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Return on Investment as one shot investment was made then only licensing contract renewing is needed.
  • Virtualized environment and centralized administration tools.
  • Money saving as a result on using features like TEHO.
  • Business continuity assured on environments with SRST and Multi site Deployment with Distributed Call Processing.
Benjamín Marrón Rojas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It has many positive points, which you might think will cost you a lot of money but not really.
  • You will need only one person to run and manage the CUCM.
  • It could run on the cloud or on-premises.
  • When you buy the Call Manager, you only need to install the licenses for the phones that you need and that's all. The system doesn't require an expert to run it, and if a problem occurs, the Cisco TAC can support you.
Steve Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Jabber through Expressway provides anywhere functionality and provides more productivity anywhere rather than being tied to the desk.
  • Unity auto attendant minimizes the need for users to immediately answer the phone and provides in depth routing for to get callers to the optimal person. More efficient call handling.
Juan Ignacio Zappacosta | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Cisco as a brand is always a plus and a positive impact.
  • A negative impact may be considered if the price is too expensive for small companies.
  • I had a very good experience using this solution. The previous solution (skype 4B + outlook) was full of vulnerabilities and the downtime was unacceptable.
Jane Updegraff | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Brian Munn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • A positive impact would be we no longer need any expertise to manage a legacy PBX system and running out of ports for users.
  • A negative impact would be as we grew we found we needed more expertise with Cisco Unified Communications Manager. This required additional training and time.
  • A positive impact is with many of the other applications that utilize Cisco Unified Communication Manager we have a more collaborative user base.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Real ROI with existing long-distance costs eliminated.
  • Cisco IP phones are less money than the old Norstar so per set we are spending less on the unit as well as support costs to maintain the old phone system.
  • Ability to run reports with the interface to our call reporting application.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Having a distributed architecture and phones deployed across all locations gave us a huge ROI along the years. It allowed us not only facilitate communication between offices around the country and the world but at the same time, allowed the company to save a lot of money on phone bills. Imagine, 10 years ago, how expensive international calls were. Well, 10 years ago, we provided our company a way to call office to office, from the US to Brazil, free of charge, no matter how many calls they needed.
  • Due to the robustness of the whole solution, we didn't need to invest either in the core infrastructure or desk phones. We still have working desk phones from 15 years ago, when we did our first deployment and that's a huge ROI.