We used it as a …
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- Answering rules (39)8.787%
- Directory of employee names (36)8.686%
- User templates (36)8.585%
- Audio conferencing (37)8.080%
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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- You can get preinstalled with software.
- Its interface provides access to html and online help for users and administrators.
- You can upgrade while they continue to process calls.
- Upgrades take place with minimal downtime.
- CUCM has been very cost effective
- Collaboration between teams have been easier especially for the people working from home
- User management has been much easier as the System easily integrates with the LDAP
- Support cost has gone down due to ease of management
- We would have moved away from Cisco Unified Communications Manager (Call Manager) a long time ago if our business didn't have specific compliance needs that Cisco Unified Communications Manager (Call Manager) solves
- Code upgrades and the complexities that come with it are Cisco Unified Communications Manager (Call Manager)'s biggest downfall
- Choice of multiple end points is one good positive about CUCM
- Jabber is easily the worst IM & Presence that could accompany CUCM
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.
- Reliable communication
- Fast interbal
- We previously had a traditional PBX system at each location and Call Manager has allowed us to centralize the administration of our phone systems
- The ability to have phones "auto-configure" when being plugged into PoE has reduced the man-hours required to deploy new desk phones
- Being able to configure different "roles" for the application saves us money by having Level 1 support technicians take over some easier tasks that didn't require our Phone Engineer to focus on.
- simplicity of use
- the ROI is not its best as its expensive, you could have similar features with an asterisk pbx at a much lower cost
- Interoperability is remarkable
- Video Conferencing features are good
- Return on Investment as one shot investment was made then only licensing contract renewing is needed.
- Virtualized environment and centralized administration tools.
- Money saving as a result on using features like TEHO.
- Business continuity assured on environments with SRST and Multi site Deployment with Distributed Call Processing.
- Flex licensing allows for conferencing
- Endpoints have good lifespan
- Requirements between versions can sometimes cause server requirement updates.
- Always positive ROI.
- Cisco TAC support is the cherry on the cake and hence increase ROI.
- Licensing is flexible and hence always helps customers select as per their needs.
- It has many positive points, which you might think will cost you a lot of money but not really.
- You will need only one person to run and manage the CUCM.
- It could run on the cloud or on-premises.
- When you buy the Call Manager, you only need to install the licenses for the phones that you need and that's all. The system doesn't require an expert to run it, and if a problem occurs, the Cisco TAC can support you.
- It has lowered our administrative time by centralizing management.
- It has increased our responsiveness to remote changes and troubleshooting.
- Jabber through Expressway provides anywhere functionality and provides more productivity anywhere rather than being tied to the desk.
- Unity auto attendant minimizes the need for users to immediately answer the phone and provides in depth routing for to get callers to the optimal person. More efficient call handling.
- Enhance the way of collaboration between employees.
- Speed up the process of communication.
- Decrease the cost of mobile communication between employees.
- Simplified end points (phones).
- Adding more features require more cash.
- Cisco as a brand is always a plus and a positive impact.
- A negative impact may be considered if the price is too expensive for small companies.
- I had a very good experience using this solution. The previous solution (skype 4B + outlook) was full of vulnerabilities and the downtime was unacceptable.
- It helped get us to all SIP faster
- Provided some internal collaboration tools.
- This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
- Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
- A positive impact would be we no longer need any expertise to manage a legacy PBX system and running out of ports for users.
- A negative impact would be as we grew we found we needed more expertise with Cisco Unified Communications Manager. This required additional training and time.
- A positive impact is with many of the other applications that utilize Cisco Unified Communication Manager we have a more collaborative user base.
- Lower phone cost that is versatile and provides reliable service.
- I think it was positive in that it was an upgrade from the system we had before.
- Real ROI with existing long-distance costs eliminated.
- Cisco IP phones are less money than the old Norstar so per set we are spending less on the unit as well as support costs to maintain the old phone system.
- Ability to run reports with the interface to our call reporting application.
- Having a distributed architecture and phones deployed across all locations gave us a huge ROI along the years. It allowed us not only facilitate communication between offices around the country and the world but at the same time, allowed the company to save a lot of money on phone bills. Imagine, 10 years ago, how expensive international calls were. Well, 10 years ago, we provided our company a way to call office to office, from the US to Brazil, free of charge, no matter how many calls they needed.
- Due to the robustness of the whole solution, we didn't need to invest either in the core infrastructure or desk phones. We still have working desk phones from 15 years ago, when we did our first deployment and that's a huge ROI.
- Our ticket completion increased an estimated 30% due to streamlining of support
- Business is pleased by failover design
- I have not had any negative impact.