Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

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About TrustRadius Scoring
Score 8.9 out of 100
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Cisco Unified Communications Manager (Call Manager)

Overview

Recent Reviews

Call it CUCM

9 out of 10
May 24, 2021
Cisco Unified Communication Manager is being used by our whole organization across all of our sites. This is the main medium of …
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Call manager that fits the need

8 out of 10
November 15, 2019
Cisco Unified Communications Manager (Call Manager) is the heart of our telecommunications for our organization. We use Call Manager for …
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Awards

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Popular Features

View all 16 features
  • Answering rules (39)
    8.7
    87%
  • Directory of employee names (36)
    8.6
    86%
  • User templates (36)
    8.5
    85%
  • Audio conferencing (37)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Webex Calling?

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based…

What is VirtualPBX?

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

Features Scorecard

Cloud PBX

7.6
76%

Call Management

7.6
76%

VoIP system collaboration

8.1
81%

Mobile apps

7.9
79%

Product Details

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Unified communications
Call Manager can consolidate communications infrastructures and enable individual users and teams to communicate within its interface. The solution features IP telephony, video, unified messaging, instant messaging, and networking. It also has various features to support mobile and remote workers.

Integrations
Cisco Unified (CM) supports industry communications standards, a range of gateways, and an ecosystem of third-party integrations and solutions plus partners.

Security
Cisco Unified (CM) supports the industry authentication, encryption, and communication protocols. It complies with industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and governments internationally.


Cisco Unified Communications Manager (Call Manager) Integrations

Cisco Unified Communications Manager (Call Manager) Competitors

Cisco Unified Communications Manager (Call Manager) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

RingCentral MVP are common alternatives for Cisco Unified Communications Manager (Call Manager).

Reviewers rate Answering rules highest, with a score of 8.7.

The most common users of Cisco Unified Communications Manager (Call Manager) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (152)

Ratings

Reviews

(1-14 of 14)
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RAJESH VENGILOT | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Cisco Unified Communications Manager is quite good but it still has room for improvement. In today's world where organizations are moving towards cloud service where the services are provided on Pay as you use model, Cisco is still trying to catch up. Cisco has also started its Cloud-based service but it's still lacking behind other vendors. Still its the best on-premises solution as of today with great features and support.
Benjamín Marrón Rojas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As an engineer, you have a wide variety of information, documentation, laboratories, and forums where the most common problems are published and solved. If none of that works for you, as the last option you have the Cisco TAC, who are the top experts. If you have a severe case, they will call you immediately.
Score 8 out of 10
Vetted Review
Verified User
Review Source
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Steve Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
The Cisco Technical Assistance Center is very responsive. For business owners or average users, you will be well suited by tier1 once you immediately call in. More advanced engineers will find tier1 questions redundant and would be well served to give all troubleshooting steps already completed immediately upon calling in. Hardware warranty is great as well with replacement within 4 hours of a problem.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I gave this rating for the following reasons:
1- Cisco Unified Communication Manager (Call Manager) support are one of the best support team in the market.
2- They support us for any problem, hardware, software, configuration, and bugs.
3- There are a lot of courses available for training of Cisco Unified Communication Manager (Call Manager ) solutions.
4- There are a lot of customers communities discussing these solutions and help each other regarding any problems
Score 8 out of 10
Vetted Review
Verified User
Review Source
Cisco's mature platform has a very strong support with Cisco TAC. You can open up a case with Cisco and instantly escalate the issue if you needed to. From the times I've interacted with TAC, they've always been very through and complete. There is also a large community with years of experience one can access online.
Juan Ignacio Zappacosta | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Every time I had issues with this solution the help desk proactively solved all issues. In most cases it was related to "connectivity issues" and not issues related to the solution itself. It would be great to have an alternative submitting the tickets by "chat" as many other applications.
Jane Updegraff | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Cisco TAC is all-pro. They know what they are talking about and they always get back to me within hours of opening a ticket. At any given moment i have a ticket or two open with TAC, so I talk to them a lot, and I have nothing bad to say about Cisco TAC, whatsoever. They just rock.
September 25, 2019

Cisco IP Phone

Amanda Carpenter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I think it's fine, the only support I have is from our IT department here and I've never had a problem with them. They were able to help me when I moved offices and had to reconfigure my extension to another phone.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Also as I stated before, we haven't had any major issue with the platform since we started to use it 15 years ago, but the overall support is great. Because it's a consolidated software, with a lot of Cisco certified partners around to world, it's not hard to find someone who has knowledge of the product.