Overview
What is Cisco Unified Contact Center?
Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
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Popular Features
- Live reporting (39)9.696%
- Agent dashboard (40)9.595%
- Historical reporting (39)9.595%
- Call tracking (38)9.494%
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Cisco Unified Contact Center Review - The One-Stop Shop
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What is Cisco Unified Contact Center?
Cisco Unified Contact Center Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Reviewers rate Warm transfer and Predictive dialing and Inbound call routing highest, with a score of 9.7.
The most common users of Cisco Unified Contact Center are from Enterprises (1,001+ employees).