Cisco Unified Contact Center Reviews

80 Ratings
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Score 7.8 out of 100

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Reviews (1-5 of 5)

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June 17, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
Our company agents and supervisors are happy and satisfied using the Cisco Contact Center solution for all the queues and reporting, and based on the response, we would be renewing the support contract/continue using the solution.
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April 11, 2016
Mark Pareja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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10
The new features being released provide a next generation approach to call routing and handling.
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February 25, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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10
if it is up to me I would maintain its use. I was not able to make those decisions previously.
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August 29, 2014
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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9
We rely heavily on Cisco platforms. CUCC integrates with our other Cisco platforms and with our enterprise support and licensing agreements.
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August 27, 2014
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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10
Familiar with Cisco Unified Contact Center. Confident in its performance.
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Feature Scorecard Summary

Agent dashboard (18)
6.7
Validate callers (16)
7.9
Outbound response (17)
6.7
Call forwarding (17)
6.1
Click-to-call (CTC) (14)
7.5
Warm transfer (17)
6.4
Predictive dialing (14)
6.5
Interactive voice response (16)
7.8
REST APIs (13)
7.2
Call scripts (16)
7.0
Call tracking (17)
8.0
Multichannel integration (13)
6.8
CRM software integration (13)
6.8
Inbound call routing (17)
7.4
Omnichannel inbound routing (13)
7.3
Recording (16)
5.5
Quality management (15)
5.2
Call analytics (18)
6.7
Historical reporting (17)
6.7
Live reporting (18)
6.4
Customer surveys (13)
6.8
Customer interaction analytics (13)
7.0

What is Cisco Unified Contact Center?

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Categories:  Contact Center

Cisco Unified Contact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Unified Contact Center?

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

What is Cisco Unified Contact Center's best feature?

Reviewers rate Call tracking highest, with a score of 8.

Who uses Cisco Unified Contact Center?

The most common users of Cisco Unified Contact Center are from Enterprises and the Information Technology & Services industry.