Cisco Unified Contact Center Reviews

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56 Ratings
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Score 8.1 out of 100

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Reviews (1-5 of 5)

Anonymous | TrustRadius Reviewer
April 13, 2020

Contact center solution for the masses!

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
Our company agents and supervisors are happy and satisfied using the Cisco Contact Center solution for all the queues and reporting, and based on the response, we would be renewing the support contract/continue using the solution.
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Anonymous | TrustRadius Reviewer
August 29, 2014

Easy to use and reliable.

Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Renew

9
We rely heavily on Cisco platforms. CUCC integrates with our other Cisco platforms and with our enterprise support and licensing agreements.
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Feature Scorecard Summary

Agent dashboard (11)
7.4
Validate callers (11)
7.9
Outbound response (11)
7.7
Call forwarding (11)
8.1
Click-to-call (CTC) (10)
8.1
Warm transfer (10)
8.3
Predictive dialing (10)
7.7
Interactive voice response (10)
8.0
REST APIs (9)
7.6
Call scripts (10)
6.9
Call tracking (10)
8.6
Multichannel integration (8)
7.1
CRM software integration (8)
7.5
Inbound call routing (11)
8.5
Omnichannel inbound routing (8)
7.5
Recording (11)
7.9
Quality management (10)
8.1
Call analytics (11)
7.6
Historical reporting (10)
8.4
Live reporting (11)
8.0
Customer surveys (9)
6.7
Customer interaction analytics (8)
7.1

About Cisco Unified Contact Center

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Categories:  Contact Center

Cisco Unified Contact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No