Cisco Unified Contact Center Reviews & Ratings 2022

Cisco Unified Contact Center

Overview

Recent Reviews

Best Contact Center Support System

6 out of 10

January 24, 2022

Cisco Unified Contact Center Enterprise is a contact centre solution with a lot of flexibility. It is highly adaptable and offers a …

A Solid solution for years to come

9 out of 10

January 24, 2022

Cisco Unified Contact Center is a great solution which has evolved in recent years. It needs more features now to compete with cloud …

A Robust and Powerful Stable Contact Center Solution

10 out of 10

January 17, 2022

Cisco Unified Contact Center is being used in many organisations we work [with] as a vendor, to help them make or receive calls related to …

Very good software for CC attendance

9 out of 10

January 13, 2022

Cisco manages to be efficient for both remote and face-to-face work. It is used to contact customers, partners, and all company …

Cisco is awesome, despite some usability issues, it's great for contact centers,

10 out of 10

January 13, 2022

The CUCC is being used within the organization to be able to get in touch with our customers at our centers, make transfers to other areas …

Single point solution for customer needs

8 out of 10

January 03, 2022

In our [organization] Cisco Unified Contact Center is basically used for multichannel contact management over an IP infrastructure …

Best customer experience

10 out of 10

November 30, 2021

I am using Cisco Unified Intelligent Center, call manager and ccmp, jabber, IP phones, etc. Basically, everything comes as a package to …

Cisco Unified Contact Center (Enterprise) Review

9 out of 10

August 28, 2021

We have been partners with Cisco for more than 15 years. It's used in most of our customer deployments as a contact center solution to …

This is how Cisco Unified Contact Center stands out of the crowd

9 out of 10

August 11, 2021

In our organization's IT department, we use the Cisco Unified Contact Center to address common problems for our own employees such as …

Cisco Unified Contact Center - A good solution for your organization

8 out of 10

August 02, 2021

We started to implement Cisco Unified Contact Center in our company after having a bad experience with other software, I found it great to …

Cisco Unified Contact Center Review

9 out of 10

July 30, 2021

The application is being used by most departments. Other departments have specific applications more in line with their respective role in …

Cisco Unified Contact Center: Good software with some areas of oportunities

5 out of 10

July 21, 2021

Cisco Unified Contact Center was originally thought to improve in some areas of opportunities in our business, it was good to deliver some …

Good enough

5 out of 10

July 21, 2021

Cisco Unified Contact Center is being used by our support contact centers. This tool allows us to call each other internally, make …

Cisco Unified Contact Center: Makes your projects targets easily reachable!

9 out of 10

July 19, 2021

Cisco Unified Contact Center is used across the department for one of the most important tasks, and that is to survey customer …

CUCC works well

9 out of 10

July 13, 2021

We have several contact centers with several queues managed by CUCC

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

Popular Features

View all 22 features

Call forwarding (33)
8.6
86%
Agent dashboard (35)
8.5
85%
Live reporting (34)
8.3
83%
Historical reporting (34)
8.2
82%

Reviewer Pros & Cons

View all pros & cons

Easy to export any report
Changing configuration also requires someone with technical knowledge about the platform

Pratham Radadiya

Full Stack Engineer

Census (Computer Games, 501-1000 employees)

Database integration
Interactive reporting

Amit Katyal

SME

Orange Business Services (Information Technology & Services, 1001-5000 employees)

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Cisco Unified Contact Center, and make your voice heard!

Record a review

Pricing

View all pricing

Cisco Unified Contact Center

N/A

Unavailable

What is Cisco Unified Contact Center?

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

Avaya OneCloud CCaaS

$48

per month

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to…

Genesys Cloud CX

$75

per month

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.