Cisco Unified Contact Center
Top Rated
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Cisco Unified Contact Center
Overview
Recent Reviews
Awards
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Popular Features
View all 22 features- Call forwarding (33)8.686%
- Agent dashboard (35)8.585%
- Live reporting (34)8.383%
- Historical reporting (34)8.282%
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Contact Center Software
8.4
84%
Workforce Optimization (WFO)
8.5
85%
Product Details
What is Cisco Unified Contact Center?
Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Cisco Unified Contact Center Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Reviewers rate Inbound call routing highest, with a score of 8.9.
The most common users of Cisco Unified Contact Center are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Comparisons
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Reviews and Ratings
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