Question 1

What is Cisco Unified Contact Center?

Accepted Answer

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It  supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Question 2

What are Cisco Unified Contact Center's top competitors?

Accepted Answer

Five9 are common alternatives for Cisco Unified Contact Center.

Question 3

What is Cisco Unified Contact Center's best feature?

Accepted Answer

Reviewers rate Agent dashboard and Validate callers and Outbound response highest, with a score of 5.1.

Question 4

Who uses Cisco Unified Contact Center?

Accepted Answer

The most common users of Cisco Unified Contact Center are from Enterprises (1,001+ employees).