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Cisco Unified Contact Center Reviews

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97 Ratings
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Score 7.6 out of 100
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Cisco Unified Contact Center Scorecard Summary

Likelihood to Recommend (97)
7.6
Likelihood to Renew (5)
9.1
Usability (1)
7.3
Support Rating (11)
7.7

Feature Scorecard Summary

Contact Center Software
8.1
Agent dashboard (29)
8.1
Validate callers (26)
8.4
Outbound response (25)
7.9
Call forwarding (28)
8.4
Click-to-call (CTC) (22)
8.1
Warm transfer (27)
8.4
Predictive dialing (20)
7.9
Interactive voice response (24)
7.9
REST APIs (22)
8.5
Call scripts (25)
8.1
Call tracking (28)
8.4
Multichannel integration (21)
8.0
CRM software integration (21)
7.5
Workforce Optimization (WFO)
8.1
Inbound call routing (27)
8.6
Omnichannel inbound routing (22)
8.6
Recording (27)
8.4
Quality management (26)
8.1
Call analytics (27)
7.6
Historical reporting (27)
7.2
Live reporting (28)
7.3
Customer surveys (22)
8.4
Customer interaction analytics (22)
8.2

What is Cisco Unified Contact Center?

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Categories:  Contact Center

Cisco Unified Contact Center Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Must contact sales team for pricing.

Cisco Unified Contact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Unified Contact Center?

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

What is Cisco Unified Contact Center's best feature?

Reviewers rate Inbound call routing and Omnichannel inbound routing highest, with a score of 8.6.

Who uses Cisco Unified Contact Center?

The most common users of Cisco Unified Contact Center are from Enterprises and the Information Technology & Services industry.