Cisco Unified Contact Center
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Cisco Unified Contact Center
Overview
Recent Reviews
Awards
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Popular Features
View all 22 features- Call forwarding (33)8.686%
- Agent dashboard (35)8.585%
- Live reporting (34)8.383%
- Historical reporting (34)8.282%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Contact Center Software
8.4
84%
Workforce Optimization (WFO)
8.5
85%
Product Details
What is Cisco Unified Contact Center?
Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Cisco Unified Contact Center Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
Reviewers rate Inbound call routing highest, with a score of 8.9.
The most common users of Cisco Unified Contact Center are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Comparisons
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Reviews and Ratings
(113)
Reviews
(1-15 of 15)- Popular Filters
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January 24, 2022
Best Contact Center Support System
January 24, 2022
A Solid solution for years to come
January 17, 2022
A Robust and Powerful Stable Contact Center Solution
January 13, 2022
Very good software for CC attendance
January 03, 2022
Single point solution for customer needs
June 17, 2021
Contact center solution for the masses!
November 19, 2020
Cisco Contact Centre Enterprise
April 08, 2020
Customer Engagement Triumph
April 08, 2020
Right value for money on Cisco's Contact Center Express
January 24, 2020
Unified Contact Center Review
January 14, 2020
CCX all inclusive
November 15, 2019