Cisco VoIP PBX

I think it would have been better to use a real hardphone at the time I was working at the company. Cisco never managed to work and IT was struggling with it. The UI was also terrible in my experience, the buttons didn't display so we have to guess if something was clickable or not. The window was also very small, I don't remember having the possibility to have it bigger, but if so, this would look terrible seeing at the very old interface.

I have never been a fan of the small Cisco VoIP PBX systems, I really think other alternatives provide a better relation between cost and benefits, but I really can't see a better alternative for any big company, particularly if many branches are involved. Since Cisco is also one of the biggest providers of networking equipment, the implementation of a big telephony network over a data network is very transparent and solid, and that's what I think the most valuable characteristic of this PBX system is for big companies.

I had two Cisco IP phones connected to a Cisco VoIP PBX ,i had to do the configuration on ip PBX and I used it to configure the two IP phones giving them an extension and an IP address,at the end i was able to call the other phone using its own extension (of course the two phones connected to PBX are in the same network)

Cisco VoIP is suited for medium-sized businesses which are not much tech-enabled. They can recover the implementation cost over a certain period of time. For small businesses, it is not recommended since the initial cost is high & implementation is not easy. The cost recovery cycle for them will also be longer.

I recommend the Cisco PBX to any organization that wants to leave a legacy PABX, when it comes to a Cisco product there is not much to say, Cisco support is very good and fast when necessary, and platform security always follows international standards in addition to updates constants of its products to deliver a good experience to its customers.

The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.

Cisco VoIP PBX would be suitable for companies that have multiple branches, and employees sitting in different branches of the same company can communicate to each other using Cisco phone over the internet, and this company doesn't have to pay any call charges as the company's internet is being used for calling purposes. I believe companies that are not that big and have fewer employees should not use this.

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.

Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.