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Filter 68 vetted Cisco Webex Calling reviews and ratings
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December 16, 2020
In our org we use Webex Teams application that also has a Webex Calling feature. I started heavily use this feature when the COVID19 pandemic started and all employees were mandated to work from home. The Calling help me to stay connected with my landline number, so it help me to have the same experience as I am sitting at my office.
- Enterprise landline access with from anywhere.
- Mobile application.
- Additional collaboration tool that enrich the experience.
- Video conferencing annotation does not work with Webex board.
- Messaging does not work the same way as with Webex Meetings app.
- Some software bugs when it comes to telephony features such as transfer and conferencing.
April 28, 2020
Right now this is in the demo phase. We are looking to replace Skype and have been really impressed with the full features and maturity of the product. So right now we have a Proof of Concept that we are looking to get running and gather user feedback but its looking very promising right now.
- Desktop calling.
- Integrations with Webex Teams and Meetings.
- Ease of use.
- Have not found any, very impressed with this product.
They have been so knowledgeable in helping us get to know the product and have been easy to get a hold of when needed. They also follow up very well to make sure that the problem was solved and the product is working as expected. And the reviews that they do of tickets really helps us see what our main problems are and how we can train our users better.
Cisco Webex Calling is used as a softphone in Webex Teams. It allow user to bring their phone number everywhere (PC, smartphone).
Our sales, pre sales and expert guys are using Webex Calling for demo the product and how they use it. Webex Calling resolve the problem of mobility in telephony.
Our sales, pre sales and expert guys are using Webex Calling for demo the product and how they use it. Webex Calling resolve the problem of mobility in telephony.
- Have my line everywhere
- Embeded in Webex Teams
- Switch between devices
- Voicemail in not embeded in Webex team at this time
- No real bulk feature for deployment
- Waiting API for management
Cisco Webex Calling is supported by the Cisco TAC that is very good. For a simple problem it can take 24/48h to be resolved or more if its very complex. The problem could be on PSTN provider because Cisco never provide PSTN for Webex Calling. If you have a local gateway, you need to debug it.
We use Webex to do video conference calls. I use it as a recruiter to have hiring managers talk to candidates and used it as a sales rep to set up client meetings. It is our go-to software for creating face-to-face meetings while we are not in the same room.
- Easy interface
- Fast notifications to my email
- Clear connection
- Easy to add people
- Sometimes confusing on how to sign on to the Webex
- Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
- Don’t see a difference between this and zoom calls
I have actually never talked with the support team. We have an inside IT team at SEG and at my old company brightedge. When we would have an issue we would submit a ticket to the IT team, and they were able to fix it within 20 minutes so we could continue scheduling Webex calls.
September 08, 2020
We use Cisco Webex Calling for all staff in our organization. This allows us to have a work DDI number despite largely working from home as we can plug the phones into any internet connection without needing access to a corporate network. We also make use of the soft client on our smartphones so that the same landline number follows us around too but allows customers to call the cheaper number.
- It is an enterprise phone system available from anywhere.
- Allows the use of soft clients and physical phones for dedicated spaces like meeting rooms.
- Works well with Webex Teams and Meetings too.
- The Microsoft Teams integration also requires the Webex Calling client to be installed due to the available MS Teams APIs.
- The unified client (Webex Teams and Webex Calling in one) is still a work in progress.
This product is being used by a single department; the deployment may grow over time. It solves the business problem of PSTN calling, easy deployment, and global coverage.
- PSTN
- Mobility
- Desktop
- Integrates with existing phones
- Pricing
- Speed to deployment
- Simplicity of the user interface
May 13, 2020
We have been using Cisco mainly because our biggest client is using it and we have an obligation to use it. We use it in addition to Zoom. It is being used by the entire company, everyone has an account and an annual subscription. We have a lot of meetings in the US and abroad and it seems to have fewer connectivity problems than other software such as Zoom for example.
- Can invite an almost unlimited number of people.
- No connectivity issues ever.
- Easy to use and to connect.
- The price should be reviewed to come down.
- More flexibility of renewal of licenses.
- The customer support seems to be in CA and we are in MA and they lack in response time.
It is ok .... I don't get responses on problems and issues automatically, we have to wait often. I think the support is based in CA and we are in MA and it lags on the response. I used to always have the same lady as support and she was very friendly but often had to check on the issue with a colleague instead of fixing the issue on the phone. Sharing screen has been a saver. The support is good but takes time.
My company uses Webex for weekly group meetings. Our entire department uses it. It accomplishes having everyone be able to communicate globally.
- Global calls.
- International video calling.
- Calling multiple people at once.
- Internet quality can affect video.
- Videos cannot get recorded.
- Does not automatically mute when you join.
I have not had to contact Webex.
Cisco Webex Calling is used within the company in Smart Cities projects that we have with different clients in municipalities other than our central office. The goal is to use this cloud calling system to track projects and gain customer trust. We can make conference calls with high-quality audio or high definition video.
- Conference calls with high quality audio
- Conference calls with high definition video
- Cloud security system
- Documentation missing in Spanish
- There is no single standard in video calls, since there is also Skype or Teams
- High-quality video calls are more difficult on mobile
For the time being within our company, we have had to request virtually nothing from Cisco technical support. We trust Cisco if we ever need to ask technical questions.
It is our mainstream any-to-any collaboration solution we are using for business 2 business (b2) meetings, with all rich features like audio video Web RTC and presentation sharing on one platform.
- Because it's cloud based service it can be used anytime from anywhere with your ease and convenience.
- It's user interface and dialing procedure is very straightforward so anybody can use it easily.
- Very good customer support and services regarding Webex, so you can take full support from Cisco regarding full product information and specifications.
- If you are using Webex with telepresence room system, the third party wireless presentation devices can give poor results so third party integration solution could be improved.
- More features can be added which are using with other cloud based services as well.
- More options regarding background, theme changing and presentation layout can be added.
Yes Cisco is always best at support and services, very professional attitude and quick resolution for any particular problem or scenario.
April 20, 2020
Cisco Webex Calling provides call control and calling features over the cloud and helps reduce the data center foot print for an on-prem UC solution.
- Webex Calling clients for Windows, Mac, iOS, Android.
- Cisco desk phones can register to Webex Calling cloud.
- Easy to add and scale more users with simple user administration.
- Provide options over web browser using WebRTC.
- Login flexibility with multiple domains and ADFS.
- Match the features from Cisco UCM to provide more rich features.
- Cisco Webex Meetings, Cisco Webex Events and Cisco Unified Communications Manager (Call Manager)
We evaluated Cisco Webex Calling as a possible solution to move to cloud from on-prem. This is feature-rich cloud PBX solution.
April 15, 2020
Our company uses Cisco Webex Calling across the whole organization, including teams all over the world. We have employees in more than 20 countries, therefore we use it a lot. It works perfectly especially with external clients and partners, that can use Webex with a simple link sent by us. Big and important meetings are also recorded and used as minutes with Webex, it is a really good feature.
- Recording meetings to be used as minutes
- Connecting internal and external customers all over the world
- Sharing screen feature works very well
- The dial-in data are sometimes hard to complete.
- Mobile app could have some improvements with calendar integration
I did not use the support team for 2 years. The feature is really easy to use.
February 07, 2020
We needed an up-to-date calling and VOIP solution in our offices and Cisco Webex Calling was the answer. There was a very long list of pros that made us consider this heavily before making the final decision. This works in conjunction with our current cisco interoffice phone solution and adds lots of value.
- Conferencing
- Call forwarding
- Call quality was a previous issue.
- Connection issues.
The vendor has been very timely in responding to our high-level requests for support and we have had all major issues regarding connectivity resolved extremely quickly with additional support from our IT teams.
February 06, 2020
We use Cisco Webex Calling for internal weekly update meetings as well as frequent client contacts. The screen-sharing feature enables my colleagues and me to present materials for group review and input as we consider next steps for resolving issues that may arise and closing new business.
- Clear audio connections surpass our experience with other services.
- Screen sharing permits group critiquing of slide presentations in development.
- Improve filter for cancelling background noise.
- Enable use of icons/avatars for visual representation.
Our team moderator has not indicated any issues that warrant contacting the support team for this product.
January 13, 2020
Cisco Webex Calling is used in our procurement department to communicate with several of our suppliers all over Latin America. With this tool we are able to communicate professionally, have meetings with more than one person, share documents and present issues or whatever we need to address in the meeting. We also use it internally to communicate with other regions of the company.
- Share live presentation and documents
- Easy to use
- Costly if you want to have more than 25 participants
- Mobile app could be improved to show better "usability"
Fortunately I never had to communicate with any level of customer support team from Cisco Webex Calling as I never had any issue with it. I assume they have a great support team as any other Cisco product.
December 10, 2019
Our Cisco Webex Calling account is for all employees of the organisation, and we use it to organise our weekly meetings and also have one-on-one meetings with our colleagues to solve any/all work-related issues, so that's the internal part of it. We also use Cisco Webex to conduct interviews of potential hires and for external meetings with prospective customers about our products. So it's used by the whole organisation; IT, Sales & Marketing, and HR are all active users of Cisco Webex Calling.
- Screen-sharing
- Making a participant the presenter
- Also having the ability to share a particular application
- Also giving mouse and keyboard control to a participant
- CPU and memory usage could be greatly reduced.
- The export of the meeting could be made universal ( as an mp4 perhaps).
- Enhanced Legacy Hardware support would help.
Since we are seasoned users of Cisco Webex and have 3+ years of experience, we had minimal interaction with them. However, at the start of our journey our interaction with them was good and fruitful, and we were able to resolve all our issues in a very timely manner without any issues or follow-ups.
We utilize it for company-wide voice communications.
- High quality.
- Reliable.
- Simple to manage.
- Complicated buying tiers.
Overall there have been instances where support was lacking initially on the product, and the onboarding time was much longer than anticipated and committed. There have been several Cisco employees very willing to help, but few had the ability to actually do the work.
October 31, 2019
At CompuCom, we have technicians spread out at General Electric sites around the country. We use Webex to conduct weekly meetings with our management team and also training sessions. Additionally, other groups across the company use Webex for various reasons. As our company's business model is very distributed, Webex allows management to keep in contact with employees.
- Allows for quick, ad hoc meetings
- Easy to use interface
- Low overhead (doesn't require an installation, will run in browser)
- The audio/video settings can be confusing at times, especially once the meeting has already started
- The screen sharing feature could use some work
- Meetings start by default with all other participants microphones activated
I have never had an interaction with the Cisco WebEx Calling support team. As I said before, the software interface is intuitive and easy to use. This has gone far in preventing the need for customer support.
December 09, 2019
We are part of Bradesco Bank with our business core in Brazil. Cisco Webex Calling helps us hold meetings between Mexico and Brazil. In this way, we can shorten the distance and work together with our corporate headquarters. We also have an office in Mexico City that we also interact with through Cisco Webex.
- Centralize administration
- Strong security
- Great call quality
- Price
- Meeting capacity for calls
I'm not in direct contact with the Cisco support team.
November 21, 2019
Here in Mexico you just have to start implementing and your options are limited with your tools. Cisco Webex Calling is one of the best options although it is very limited because it is on the cloud and not on-premise.
- Scalable.
- Intuitive interface.
- Effective and low cost.
- Calls from anywhere with internet connection.
- Enabling the mute for external noise.
- Occasional issues with the link not working properly to join meetings.
- Necessary tools and similar to any other PBX.
- Cisco Webex Teams (formerly Cisco Spark), Cisco Unified Communications Manager (Call Manager) and Cisco IP Phone 7800 Series
In my experience I have only received attention once and it was quick and effective in solving the problem, both the service provider and Cisco TAC.
Ikusi is a Cisco Diamond partner in Mexico, and we are one of the partners able to sell Webex Calling in Mexico.
- Easy deployment and provisioning
- Secure
- Use over the top internet connection
- PSTN Integration
- Integration with other devices
- Survivability
January 13, 2020
We have been using Webex since before Hangouts and Zoom were more commonplace. It is not being used by the whole company but certainly for sales teams who are interacting with external prospects and need a way to communicate beyond the phone. It has been very reliable for many years.
- Simple set-up.
- Video is smooth and clean.
- Admin interface needs improvement.
- Sales team is not responsive.
The sales and support teams have been far from optimal. This is one area that the company will continue to need to invest in if they have any chance of staying competitive with Zoom and Hangouts. That said, with a bit of improvement they can make progress, but it's very expensive for what you currently get.
January 10, 2020
Webex Calling is being used across the entire organization, in all departments across all country offices. All business relevant discussions take place over call, including with colleagues working remotely or on business travel. The greatest challenges it has addressed and overcome since its implementation are issues in productive collaboration between colleagues across various calling devices (including mobile) as well as IT management complexity that our IT team encountered preciously.
- Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
- Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
- Any improvements regarding background noise control would be great to see, across devices and regardless of headsets used.
- No other major drawbacks.
We receive surprisingly fast support any time this is required. The support team is efficient and immediately hands-on to resolve challenges and get the phone system up and running on the same day as errors and issues are reported. Proactive measures are taken too, as we are often asked to submit feedback about voice quality, overall satisfaction, etc.
Cisco Webex is currently being used in 2 departments in our organization and we hope to grow it into others as needed. Our HR and IT departments use it to solve a variety of problems and it has proven to be useful. This is a great way to conference in with employees who work remote, and it also provides a fast and secure video interviewing platform for HR.
- Clarity has really been the best feature over any of the other software I've used for business. Even when I have used a poor quality camera it still produces a better display than any of the competitors.
- Another positive is the ability to see all parties on the screen.
- We use the Webex Whiteboard in partnership with our calling and it has made it easier to follow along with the conversation when there are many factors and moving pieces. Having the ability to use drawings and write outlines to keep everyone focused has been a huge benefit!
- Although I put it in the pros column I can also see it being a con for some, and that is seeing everyone on the bottom of the screen. Although I have not done it myself I would imagine there is a way to minimize or avoid having all panels up altogether. But I could see this being distracting to some.
- I do think the price is high, but for as efficient as it is I understand that the price is worth the value.
- This product, without being paired with others, could be viewed as not worth it. To me, I felt we had the most value out of it once we incorporated other products such as the Whiteboard.
During the initial set up I felt like I got to know customer service very well, and each call I made was answered promptly and professionally. I would say they have good service with knowledgable staff. Most every question was answered right then but if not or if I left a voice message they typically got back to me within 24 hours.
November 22, 2019
Cisco Webex calling is one of the great ways of communicating and connecting people situated at a different location, and it offers the flexibility to move our business to the cloud at your own pace. It is used by our organization daily for day to day meetings and team collaboration. It is widely and frequently used by our whole organization. It is easy to use collaboration solution which reduces the cost and complexity of business and seated at different locations also it can provide secure messaging, file sharing, whiteboarding, video meetings for effective businesses.
- Interactive UI.
- No screen/audio lag.
- Easy screen sharing.
- Performance and stability.
- Integration with Skype and Outlook.
- Audio/video clarity.
- It should have the provision to share browser screens on mobile devices.
- It would be more effective if the video quality can be improved.
- Sometimes during Webex Meetings slowdown or lag becomes a pain point when working with sharing or controlling of screens.
I have found Cisco Webex Support to be one of the most professional and well equipped enterprise level support sectors. They never hesitate to discuss customer issues in detail and they do their homework before jumping onto any solution.
Cisco Webex Calling Scorecard Summary
Feature Scorecard Summary
What is Cisco Webex Calling?
Cisco Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.
With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
Categories: VoIP
Cisco Webex Calling Competitors
Cisco Webex Calling Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |