Cisco Webex Calling Reviews

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Reviews (1-21 of 21)

Lochan Kalicharan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We needed an up-to-date calling and VOIP solution in our offices and Cisco Webex Calling was the answer. There was a very long list of pros that made us consider this heavily before making the final decision. This works in conjunction with our current cisco interoffice phone solution and adds lots of value.
  • Conferencing
  • Call forwarding
  • Call quality was a previous issue.
  • Connection issues.
There were many functions available but some of the major ones included call forwarding and conferencing. The conferencing aspect is great because many times we start with individual calls and need to merge other users to continue the call, other times we need to start large conferences with a few users and this lets us do it quite easily.
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Alvin Fayman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Cisco Webex Calling for internal weekly update meetings as well as frequent client contacts. The screen-sharing feature enables my colleagues and me to present materials for group review and input as we consider next steps for resolving issues that may arise and closing new business.
  • Clear audio connections surpass our experience with other services.
  • Screen sharing permits group critiquing of slide presentations in development.
  • Improve filter for cancelling background noise.
  • Enable use of icons/avatars for visual representation.
We find it most useful for relatively small group meetings that allow all members to participate as appropriate. It might not be the best choice for larger groups without a strong moderator and a mechanism to manage orderly input, and so avoid a chaotic situation.
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Tomas Aguerrebehere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Cisco Webex Calling is used in our procurement department to communicate with several of our suppliers all over Latin America. With this tool we are able to communicate professionally, have meetings with more than one person, share documents and present issues or whatever we need to address in the meeting. We also use it internally to communicate with other regions of the company.
  • Share live presentation and documents
  • Easy to use
  • Costly if you want to have more than 25 participants
  • Mobile app could be improved to show better "usability"
Cisco Webex Calling is perfectly suited when you have small to large meetings, where presentations or document sharing are required, even if several people on the call want to participate. You can have great regional or global meetings with your team members across the world without interruptions.
I wouldn't say there's a less appropriate scenario where you wouldn't use Cisco Webex Calling, but if it's just a one on one call without document or screen sharing I would just call the person on a regular phone.
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Harshit Bhattaram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our Cisco Webex Calling account is for all employees of the organisation, and we use it to organise our weekly meetings and also have one-on-one meetings with our colleagues to solve any/all work-related issues, so that's the internal part of it. We also use Cisco Webex to conduct interviews of potential hires and for external meetings with prospective customers about our products. So it's used by the whole organisation; IT, Sales & Marketing, and HR are all active users of Cisco Webex Calling.
  • Screen-sharing
  • Making a participant the presenter
  • Also having the ability to share a particular application
  • Also giving mouse and keyboard control to a participant
  • CPU and memory usage could be greatly reduced.
  • The export of the meeting could be made universal ( as an mp4 perhaps).
  • Enhanced Legacy Hardware support would help.
Its full feature set (screen-share, video-conferencing) is superb on the most popular operating systems. However, when dealing with a lot of open source operating systems, certain features don't work that well. There were instances in which we were not able to use the screen-share on a Fedora machine to the full extent. So it's only the operating system support that should be taken into purview.
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Kenny Barton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We utilize it for company-wide voice communications.
  • High quality.
  • Reliable.
  • Simple to manage.
  • Complicated buying tiers.
Each company wants to provide the most efficient communications platforms, and with WebEx Calling, Teams, and Meetings, this provides efficient communication. It fits the need for mobile employees, office employees, and the executive level. I can't think of a scenario where a medium to enterprise-sized business wouldn't find this product very helpful.
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Jonathan Ayers | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
At CompuCom, we have technicians spread out at General Electric sites around the country. We use Webex to conduct weekly meetings with our management team and also training sessions. Additionally, other groups across the company use Webex for various reasons. As our company's business model is very distributed, Webex allows management to keep in contact with employees.
  • Allows for quick, ad hoc meetings
  • Easy to use interface
  • Low overhead (doesn't require an installation, will run in browser)
  • The audio/video settings can be confusing at times, especially once the meeting has already started
  • The screen sharing feature could use some work
  • Meetings start by default with all other participants microphones activated
Cisco WebEx is useful to any organization but it is particularly well suited to organizations with workforces that are distributed over a wide geographical or operational area. This software gives teams the ability to stay in contact and share critical material while in remote locations. I can't think of an instance where it would be less appropriate, in my opinion it would work well for any organization.
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Miguel Rodriguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are part of Bradesco Bank with our business core in Brazil. Cisco Webex Calling helps us hold meetings between Mexico and Brazil. In this way, we can shorten the distance and work together with our corporate headquarters. We also have an office in Mexico City that we also interact with through Cisco Webex.
  • Centralize administration
  • Strong security
  • Great call quality
  • Price
  • Meeting capacity for calls
Well suited for meetings with partners and customers where participants are in different geographical areas. It is great to share files and presentations, and this saves time and money for all parties. From my point of view, it's the best option for remote support sessions. I do not recommend it if you only need to use it for calls.
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Arturo Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Here in Mexico you just have to start implementing and your options are limited with your tools. Cisco Webex Calling is one of the best options although it is very limited because it is on the cloud and not on-premise.
  • Scalable.
  • Intuitive interface.
  • Effective and low cost.
  • Calls from anywhere with internet connection.
  • Enabling the mute for external noise.
  • Occasional issues with the link not working properly to join meetings.
  • Necessary tools and similar to any other PBX.
It is very suitable for small businesses and their sales areas.
It is not very suitable for industrial places with too much noise and intermittency, for example, in mines.
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Gerardo Hernandez | TrustRadius Reviewer
November 06, 2019

Benefits of Webex Calling

Score 8 out of 10
Vetted Review
Reseller
Review Source
Ikusi is a Cisco Diamond partner in Mexico, and we are one of the partners able to sell Webex Calling in Mexico.
  • Easy deployment and provisioning
  • Secure
  • Use over the top internet connection
  • PSTN Integration
  • Integration with other devices
  • Survivability
Pure cloud scenarios like branch offices that don't require PBX integration
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We have been using Webex since before Hangouts and Zoom were more commonplace. It is not being used by the whole company but certainly for sales teams who are interacting with external prospects and need a way to communicate beyond the phone. It has been very reliable for many years.
  • Simple set-up.
  • Video is smooth and clean.
  • Admin interface needs improvement.
  • Sales team is not responsive.
It is well suited for sales environments or anywhere that outside-the-company communication is needed. It is easy to integrate and is well-designed. I like that allows documentation sharing and screen sharing. The prospects and leads are allowed to dial-in with numbers from Webex to make it easy. The installation process is easy and fast. I have used it as host and as a guest and good on both ends.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Webex Calling is being used across the entire organization, in all departments across all country offices. All business relevant discussions take place over call, including with colleagues working remotely or on business travel. The greatest challenges it has addressed and overcome since its implementation are issues in productive collaboration between colleagues across various calling devices (including mobile) as well as IT management complexity that our IT team encountered preciously.
  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
  • Any improvements regarding background noise control would be great to see, across devices and regardless of headsets used.
  • No other major drawbacks.
This is great for mid-sized to large businesses with vast teams that work together across locations as well as remotely. It’s suitable for companies that have already adopted cloud solutions and are aware of the benefits of this, purely as they are most likely to take advantage of the capabilities and integrations of Webex Calling. For companies that are still using on-premise calling and collaboration in general, with no further requirements at this time, Webex Calling is probably not suitable.
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Anonymous | TrustRadius Reviewer
December 16, 2019

Meet with everyone

Score 9 out of 10
Vetted Review
Verified User
Review Source
Cisco Webex Calling is a software for conducting live meetings, whether by phone or video, which we use most from our company. In our case, from the IT department we use it with all our large clients such as Telefónica, since its use is very simple and has great reliability. Its screen sharing function is also very useful, to show designs and product analysis.
  • Sharing screen with customers to show previous sketches.
  • Integrating with Drive tools.
  • We have found integration with Trello, but not with Asana.
  • We need more examples in Spanish.
Within our consulting work, we must explain to our clients our analysis and designs, our schedules, etc. Cisco Webex Calling has a lot of utilities that allow us to convey our ideas correctly and reliably. Its performance is excellent.
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Anonymous | TrustRadius Reviewer
November 22, 2019

A great choice!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Cisco Webex is currently being used in 2 departments in our organization and we hope to grow it into others as needed. Our HR and IT departments use it to solve a variety of problems and it has proven to be useful. This is a great way to conference in with employees who work remote, and it also provides a fast and secure video interviewing platform for HR.
  • Clarity has really been the best feature over any of the other software I've used for business. Even when I have used a poor quality camera it still produces a better display than any of the competitors.
  • Another positive is the ability to see all parties on the screen.
  • We use the Webex Whiteboard in partnership with our calling and it has made it easier to follow along with the conversation when there are many factors and moving pieces. Having the ability to use drawings and write outlines to keep everyone focused has been a huge benefit!
  • Although I put it in the pros column I can also see it being a con for some, and that is seeing everyone on the bottom of the screen. Although I have not done it myself I would imagine there is a way to minimize or avoid having all panels up altogether. But I could see this being distracting to some.
  • I do think the price is high, but for as efficient as it is I understand that the price is worth the value.
  • This product, without being paired with others, could be viewed as not worth it. To me, I felt we had the most value out of it once we incorporated other products such as the Whiteboard.
Cisco Webex Calling is great for collaboration in an office setting but might not be worth the investment if you are not working at a forward-thinking company when it comes to tech. I would say it solves problems of remote employees not being able to follow along and collaborate. It is a great product for creative departments as well as for HR and IT.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Cisco Webex calling is one of the great ways of communicating and connecting people situated at a different location, and it offers the flexibility to move our business to the cloud at your own pace. It is used by our organization daily for day to day meetings and team collaboration. It is widely and frequently used by our whole organization. It is easy to use collaboration solution which reduces the cost and complexity of business and seated at different locations also it can provide secure messaging, file sharing, whiteboarding, video meetings for effective businesses.
  • Interactive UI.
  • No screen/audio lag.
  • Easy screen sharing.
  • Performance and stability.
  • Integration with Skype and Outlook.
  • Audio/video clarity.
  • It should have the provision to share browser screens on mobile devices.
  • It would be more effective if the video quality can be improved.
  • Sometimes during Webex Meetings slowdown or lag becomes a pain point when working with sharing or controlling of screens.
We are using Cisco Webex Teams for product demos throughout the world, across different teams and clients around the world, but it happens with ease, and with no lag and no need to send an invite with different times.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Across our organisation this is being used to connect teams located remotely in multiple countries. It's used to conduct meetings and reviews, as well as HR interviews and more. It resolves the challenges of managing and working within a team based in several countries.
  • Easy to use - features are simple to understand even for first time users
  • Information shared can be tracked online - meetings can be recorded, saved, re-watched, documents shared are not lost
  • Updates and support are excellent - we don't experience any down time due to issues or challenges in this area
  • Being able to better modify the view of shared screen and participant video panels would be an added benefit. There are already some options to do this, but not many are available.
  • Being able to join or start a call without having to log in to your account each time would make the experience more seamless.
  • Suitable for people who often face challenges communicating purely over email in their management of projects with team members.
  • Not suitable for very small teams all located in the same environment.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We have a client that uses Cisco Webex Calling and we regularly participate on the calls using this service. We use the service to meet and collaborate on a regular basis.
  • Allows the team to meet without having to be in the same place.
  • A great tool to share and update content live with the team. Allows for real time collaboration.
  • Video service is great and allows us to personally interact.
  • Sometimes there are issues logging on with Chrome and Safari.
  • I don't often join via the mobile app but I don't believe there is an option to share anything when on a mobile device.
  • Occasional issues with the link not working properly to join meetings.
The video and audio conferencing works very well. The sound and video quality are great. This is a great way to meet as a team while not being in the same location. We use it to collaborate and make real time updates.
Allows for instant feedback. We have also used Webex for training purposes.

It's also great that you can record and play back any session.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
While I was working with my organization we were having operational/financial challenges in conducting meetings at our remote locations scattered throughout the world. It was a huge cost impediment when there was a requirement of a short duration KT session or company-wide townhalls. It was not feasible previously to conduct it at one go. Cisco Webex was our best choice to fix this problem and to foster our relationship with Cisco. It comes in so handy and is easy to use. Users get connected easily and with no glitches.
  • Easy to Use, Intuitive user interface, no glitches throughout
  • Best Support
  • Performance and Stability and Reliable
  • Cost-Effective
  • Scalable
  • Seamless ntegration with Microsoft Teams and Skype for Business
  • Inbuilt Noise Refining Feature
  • AI enabled mute functionality
Well Suited: When there is a need to accommodate a large number of participants in single teleconferencing with screen sharing and recording features available. This tool is also well suited when there is a need for technical support with remote assistance.

Frankly speaking, I can't think of an area where Cisco Webex is less appropriate or not well suited. It delivers what is required from web conferencing software with ease of use.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it to schedule calls among parties of 2+. We also use it for client meetings/calls when we have larger parties or team members are on the road.
  • Keeps track of time zones well.
  • Easy to schedule a lot of calls.
  • UX not ideal.
  • Customer service is not always very responsive or helpful.
Great for small companies (we are about 30 people). Easy to book calls.
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Anonymous | TrustRadius Reviewer
December 06, 2019

Great Communication Tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
Webex is a standard within meeting applications via audio and video. Our clients demand this application from us, mainly from the IT area, so we use it very often. It is a simple and intuitive application and no specific knowledge is necessary for its use.
  • Simple and intuitive
  • Share screen
  • Compatibility with different platforms
  • Not free
  • Not everyone has it
  • Short test period
Whenever we need to share the progress of our projects with customers, we use the Webex application. We can show our developing web applications through the option of screen sharing. It is also integrated with Google Drive.
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Anonymous | TrustRadius Reviewer
November 26, 2019

Cloud-based phone system

Score 8 out of 10
Vetted Review
Verified User
Review Source
Cisco Webex Calling allows us to hold work meetings with our main customers. It is very useful not to have to install or maintain practically anything. It is used by the IT software department to which I belong and allows screen sharing, documentation, etc.
  • Easy use without IT knowledge
  • Great performance compared to other software
  • Multi-device
  • Small trial period
  • It is not yet a standard like Skype
  • More languages needed
Whenever we have a meeting, we can use Webex. It's always connected and saves the conversations for a long time. It's scalable with calls with multiple people. If video is not required, there are better software options.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.
  • A wide range of available quality endpoints to choose from.
  • Full PBX-like capabilities.
  • Collaboration at its highest level.
  • Limited features in some regions.
  • Not the cheapest option.
Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.
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Feature Scorecard Summary

Hosted PBX (9)
7.8
Multi-level Interactive Voice Response (IVR) (11)
7.8
User templates (12)
8.5
Call reports (14)
8.6
Directory of employee names (15)
8.6
Answering rules (16)
8.7
Call recording (14)
8.9
Call park (14)
8.2
Call screening (13)
8.4
Message alerts (15)
7.7
Video conferencing (16)
8.5
Audio conferencing (18)
8.6
Video screen sharing (18)
8.7
Instant messaging (15)
8.4
Mobile app for iOS (17)
8.4
Mobile app for Android (13)
8.3

About Cisco Webex Calling

Cisco Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.

With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
Categories:  VoIP

Cisco Webex Calling Competitors

Cisco Webex Calling Technical Details

Operating Systems: Unspecified
Mobile Application:No